Porsche Cayenne Complaints

666 consumer complaints on file.

#10897068August 19, 2016
ENGINE
THE CAR STOPPED WHILE BEING DRIVEN IN TRAFFIC ON A BUSY SUBURBAN ROAD. THE CAR WOULD NOT RESTART. RIGHT BEFORE THE CAR SUDDENLY STOPPED THE PSM LIGHT CAME ON. THIS WAS THE ONLY THING THAT OCCURRED PRIOR TO THE SUDDEN STOP. THE CAR WAS PUSHED OUT OF THE ROAD AND FLAT BEDDED TO PAUL MILLER PORSCHE IN PARSIPPANY, N.J. THE SERVICE TECHNICIAN(S) FOUND THAT AT LEAST ONE ALUMINUM BOLT FROM THE CAM SHAFT ADJUSTER HAD SHEARED OFF AND FELL THROUGH THE ENGINE CAUSING COMPLETE ENGINE FAILURE. THE ONLY WAY TO REPAIR THE CAR WAS TO REPLACE THE ENGINE. THE CAR WAS PURCHASE BRAND NEW ON JUNE 15, 2011. THE CAR HAD BEEN SPECIAL ORDERED SEVERAL MONTHS PRIOR TO THE DELIVERY DATE. AFTER THIS INCIDENT, I RESEARCHED THIS ISSUE. IT APPEARS THAT PORSCHE CAYENNES AND PANAMERAS MANUFACTURED DURING THE SAME TIME PERIOD OUR CAR WAS MADE WERE RECALLED IN CHINA FOR THIS EXACT SAME ISSUE-ALUMINUM CAMSHAFT ADJUSTER BOLTS SHEARING OFF INTO THE ENGINE AND CAUSING TOTAL ENGINE FAILURE. THIS CAR WAS OUT OF THE PORSCHE 4 YEAR/50K WARRANTY PERIOD. I NOTIFIED PORSCHE NORTH AMERICA OF THIS INCIDENT AND THEY REFUSED TO REPLACE THE ENGINE. THE CAR WAS COVERED UNDER OUR GEICO MECHANICAL BREAKDOWN INSURANCE. GEICO SENT OUT INSPECTORS TO EXAMINE THE CAR AND DEEMED IT A TOTAL LOSS. WE SURRENDERED THE CAR TO GEICO AND WERE PAID WHAT THEY DEEMED THE CAR WAS WORTH. THE LAST TIME WE SAW THE CAR WAS AT PAUL MILLER PORSCHE IN PARSIPANNY, N.J. ON JULY 26TH WHEN WE EMPTIED IT OF OUR PERSONAL BELONGINGS. LUCKILY NO ONE WAS HURT IN THIS INCIDENT. OBVIOUSLY A CAR SUDDENLY STOPPING WHILE BEING DRIVEN IS HUGE DANGER. HAD THIS OCCURRED ON A HIGHWAY OR IN FASTER TRAFFIC THE RESULTS COULD HAVE BEEN CATASTROPHIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895979August 15, 2016
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EQUIPMENT
TL* THE CONTACT OWNED A 2006 PORSCHE CAYENNE EQUIPPED WITH AN AC DELCO BATTERY, MODEL NUMBER 49-60 (NA). THE CONTACT STATED THAT THE DRIVER AND PASSENGER WERE FOUND DECEASED IN THE VEHICLE WHILE THE ENGINE WAS RUNNING. THE CAUSE OF DEATH WAS DUE TO TOXIC FUMES COMING FROM THE BATTERY LOCATED UNDER THE DRIVER'S SEAT. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
2
#10894403August 9, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. WHILE DRIVING 35 MPH, THE VEHICLE DRIFTS TO THE RIGHT. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS TO KEEP THE VEHICLE IN POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUBFRAME HAD SHIFTED AND NEEDED TO BE UNBOLTED AND SHIFTED BACK INTO THE PROPER POSITION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNAVAILABLE. UPDATED 11/07/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894489August 9, 2016
ENGINE
THERE HAVE BEEN INCREASING REPORTS OF VARIOCAM CAMSHAFT DRIVE BOLT FAILURES ON THE 2011 PORSCHE CAYENNE V8 ENGINES. WHEN THESE BOLTS FAIL, ENGINE DAMAGE OCCURS, AND THE ENGINE TYPICALLY STOPS RUNNING. IN THE CASE OF THE TURBO MODEL - THIS CAN ALSO RESULT IN THE LOSS OF BRAKING ABILITY SINCE THE BRAKES ARE POWERED OFF A CAMSHAFT. THERE IS ALSO A LOSS OF POWER STEERING - MEANING YOU HAVE A 4,500LB VEHICLE WITHOUT BRAKES OR STEERING. PORSCHE HAD A LIMITED "WORKSHOP CAMPAIGN" FOR THESE VEHICLES THAT ADDRESSED A CERTAIN RANGE OF VIN# IN THE USA. IT IS WC-22 (I'M ATTACHING A PDF OF IT.) THE FAILURES ARE NOW BEING REPORTED WITH INCREASING FREQUENCY IN VIN#'S NOT COVERED BY THIS WORKSHOP CAMPAIGN. THE CAMPAIGN INVOLVES REPLACING THE VARIOCAM ASSEMBLY WITH ONE ASSEMBLED WITH STEEL BOLTS RATHER THAN ALUMINUM BOLTS. EARLIER VERSIONS OF THIS ASSEMBLY ALSO USED STEEL BOLTS, AND THE FAILURES APPEAR LIMITED TO ONES WHERE THE ALUMINUM BOLTS WERE USED. THE MOST COMPLETE DISCUSSION ON THIS CAN BE FOUND AT: HTTP://WWW.6SPEEDONLINE.COM/FORUMS/CAYENNE/319690-SNAPPED-CAMSHAFT-ADJUSTER-BOLT-ENGINE-BRAKE-HYDRAULICS-FAILURE.HTML THERE ARE OTHER WEBSITES AND DISCUSSIONS ON THE SAME FAILURE. HERE IS AN ARTICLE ON THE RECALL PORSCHE DID IN CHINA FOR THE SAME PROBLEM: HTTP://EUROPE.AUTONEWS.COM/ARTICLE/20150209/ANE/150209861/PORSCHE-WILL-RECALL-SOME-PANAMERA-CAYENNE-MODELS-IN-CHINA MINE HAS NOT FAILED YET - BUT IT APPEARS TO BE JUST A MATTER OF TIME, MINE HAS THE ALUMINUM BOLTS IN THE ASSEMBLY. I WOULD ASK THAT PORSCHE EXTEND THE WORKSHOP CAMPAIGN TO ALL THE VEHICLES WITH THE ALUMINUM BOLTS USED IN THE VARIOCAM ASSEMBLY. THE FAILURE OF BOTH BRAKES AND STEERING THAT OCCURS WHEN THESE BOLTS FAIL IS AN OBVIOUS SAFETY ISSUE WITH THESE VEHICLES. IT MAKES ME HESITANT TO DRIVE THE VEHICLE. I'VE ASKED THE LOCAL DEALER ABOUT IT, AND THEY CLAIM MY VEHICLE IS NOT EFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892822August 3, 2016
ENGINE, POWER TRAIN
2 ISSUES. LIKE OTHER 2006 PORSCHE CAYENNE'S, IN NORMAL DRIVING IN MY NEIGHBORHOOD IN 2014 MY CAR STARTED VIBRATING UNCONTROLLABLY. STOPPED DRIVING AND HAD IT TOWED TO THE DEALER. TURNS OUR THE DRIVE TRAIN BROKE AT 74,000 MILES. WHICH SEEMS IS A SYSTEMIC PROBLEM WITH ALL 2006 CAYENNES. $2400 TO REPAIR. THEN LAST WEEK THE COOLANT WATER PIPES BROKE DRAINING ALL THE COOLANT FLUID OUT OF THE CAR WHILE IT WAS BEING DRIVEN IN NORMAL TRAFFIC. TOWED TO THE DEALER. I SOON LEARNED THAT THERE HAD BEEN 8 CLASS ACTION LAW SUITES FILED ON THIS PROBLEM IN I BELIEVE 2010 AND PORSCHE SET ASIDE $45M WITHOUT ADMITTING GUILT TO END THE LAW SUIT AND TO FIX AFFECTED CARS; HOWEVER, YOU HAD TO HAVE IT FIXED BY THE END OF 2013. NOBODY TOLD ME OF THIS PROBLEM, ESPECIALLY MY DEALER WHERE THE CAR SITS TODAY AS I TRY TO GET EITHER THE DEALER OF PORSCHE OF NA TO SUPPORT THE COST OF THE FIX. SO FAR THEY ARE NOT WILLING. COST TO REPAIR IS $2800. CAR HAS 84 THOUSAND MILES. SEEMS STRANGE THAT NHTSA SINCE EVERY 2006 PORSCHE CAYENNE HAS BOTH OF THESE EXPENSIVE PROBLEMS. HTTP://WWW.COOLANTPIPESETTLEMENT.COM/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887728July 22, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE. WHILE DRIVING APPROXIMATELY 30 MPH DOWNHILL AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD TO REPEATEDLY DEPRESS THE BRAKE PEDAL FOR THE BRAKES TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V169000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884797July 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 (NA) PORSCHE CAYENNE TURBO. WHILE DRIVING APPROXIMATELY 20 MPH, THE PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE AIR BAG APPEARED TO HAVE DEPLOYED (PROPERLY) UPON IMPACT. THE CONTACT STATED THAT THERE WAS NO IMPACT. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882367July 3, 2016
POWER TRAIN, EXTERIOR LIGHTING
PORSCHE HAS RECALLED THE 2011 FOR HEADLIGHT BECOMING LOOSE. I HAVE A 2004 WITH SAME PROBLEM. ANY TYPE OF VIBRATION OR BUMP IT BECOMES LOOSE SAFETY HAZARD WHEN DRIVING AT NIGHT. PORSCHE IS AWARE OF DRIVESHAFT CLUNKING BECAUSE OF FAULTY BUSHINGS AND WILL NOT RECALL DRIVESHAFTS IT CLUNKS WHENN YOU NEED TO ACCELERATE TO PASSS A SEMI BUT ALSO WHEN SLOWING DOWN TO A STOP IT ALSO DOES IT TOO. PORSCHE DEALERBIN WALLINGFORD CT WILL NOT ACKNOWLEDGE WORKSHOP CAMPAIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870156May 21, 2016
UNKNOWN OR OTHER
ON MULTIPLE OCCASIONS WE ARE NOT ABLE TO REMOVE THE ELECTRONIC KEY FROM THE IGNITION WHEN THE TRANSMISSION SELECTOR IS PLACED IN THE PARK POSITION. THIS HAS HAPPENED APPROXIMATELY 20 TIMES IN THE LAST SIX MONTHS ON THE STREET IN PARKING LOTS AND AT HOME. I HAVE VIDEO OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864579May 12, 2016
POWER TRAIN
SOMETIME IN 2011 I NOTICED THE CAR BEGAN TO HESITATE WHEN SHIFTING GEARS (AUTOMATIC). I WAS ON A LONG DRIVE FROM FLORIDA TO MY HOME IN MARYLAND WHEN THE FIRST INCIDENT OCCURRED. I THOUGHT IT WAS JUST A THING UNTIL IT BEGAN TO HAPPEN ROUTINELY AT ALL SPEEDS. I TOOK IT TO THE DEALER AND THEY ADVISED THAT THE VALVE BODY WOULD NEED TO BE REPLACED AT A COST OF $4,500. I MISSED THE WARRANTY PERIOD BY 60 DAYS SO I WOULD HAVE TO PAY THE COST. THE TRUCK ONLY HAD 75,000 MILES ON IT AS I USUALLY USED MY OTHER CAR FOR MY DAILY COMMUTE. I'M LETTING THE VEHICLE SIT UNTIL I CAN AFFORD SUCH A COSTLY REPAIR. I GOT THE VEHICLE FROM A DEALER IN NY WITH ONLY 3000 MILES ON IT. I'M CERTAIN THIS WAS A DEFECT THAT PORSCHE KNEW ABOUT AND THEY SHOULD OFFER TO FOOT THE BILL FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853431April 4, 2016
EXTERIOR LIGHTING
I PURCHASED A 2014 PORSCHE CAYENNE DIESEL NEW IN AUGUST 2014 EQUIPPED WITH THE CONVENIENCE PACKAGE WHICH INCLUDES BI XENON HEADLIGHTS WITH "PORSCHE DYNAMIC LIGHTING SYSTEM" (PDLS). THE PDLS IS QUITE COMPLICATED AND HAS SOME GOOD FEATURES BUT IT DOES NOT ILLUMINATE DOWN THE ROAD VERY FAR AND IS DANGEROUS ON HILLY TERRAIN. SOMETHING IN THE SYSTEM MAKES THE TOP OF THE BEAM SHUT OFF SHARPLY SO IF YOU APPROACH A HILL YOU CAN NOT SEE BEYOND THE BASE OF THE HILL. EVEN REFLECTIVE SURFACES ARE NOT ILLUMINATED. I DO A LOT OF DRIVING ON HILLY TERRAIN WITH A LOT OF WILDLIFE. THIS IS A DANGEROUS SITUATION. I HAVE WRITTEN THIS UP ON EACH OF 4 VISITS TO THE PORSCHE DEALER AND THEY SAY UNTIL PORSCHE COMES UP WITH A FIX, THERE IS NOTHING THEY CAN DO. PORSCHE REFUSES TO DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852419March 30, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852514March 30, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING WITH BOTH OF MY CHILDREN IN THE RAIN MY ENTIRE CAR LOCKED AND MY WINDSHIELD WIPES STOPPED MY WINDOWS WOULDN'T ROLL DOWN AND MY DOORS LOCKED ON AND OFF MY ALARM SYSTEM STARTED TO GO OFF UNCONTROLLABLY EVEN WHILE DRIVING PORSCHE ISN'T BEING OF ANY HELP GIVING ME RUN AROUNDS ALSO MY CHECK ENGINE LIGHT CAME ON IN THE PROCESS OF THE INCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851050March 22, 2016
ENGINE
THE ENGINE HAS PLASTIC COOLANT PIPES BETWEEN THE FRONT AND BACK OF THE ENGINE. THEY FAILED AND DUMPED ALL THE COOLANT OUT WHILE ON THE ROAD. CAR WAS DISABLED AND HAD TO BE TOWED. AFTER RESEARCHING, IT'S CONCLUDED THAT THIS IS A VERY COMMON FAILURE IN CAYENNES WITH A V8 ENGINE AT ABOUT 60000 MILES. MINE HAD 61000. THIS IS A SAFETY CONCERN. THE CAR CAN BE DISABLED AT ANYTIME. ALSO, THE REPAIR IS VERY COSTLY, EXCEEDING 3000 USD FOR PARTS AND LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839259March 1, 2016
STRUCTURE:BODY, VISIBILITY/WIPER
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824435February 5, 2016
UNKNOWN OR OTHER
A 'HYBRID SYSTEM FAILURE' MESSAGE IS RECEIVED WHILE THE VEHICLE IS IN MOTION (NORMAL DRIVING, AND/OR ACCELERATED DRIVING), OR UPON INITIAL START-UP OF THE ENGINE. THE HYBRID SYSTEM THEM FAILS TO 'E' CHARGE AS IT SHOULD. AFTER A FEW DAYS ERROR MAY DISAPPEAR, BUT RANDOMLY RESURFACES EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823724February 2, 2016
ENGINE
THE DISTRIBUTOR COLLECTOR COOLANT SYSTEMS INCLUDING THE PIPES HAS FAILED. HOWEVER, I HAVE BEEN INFORMED BY THE PORSCHE CORPORATE OFFICE THERE ARE NO COMPLAINTS OR RECALLS ON FILE. UNFORTUNATELY, THEY WERE UNABLE TO PROVIDE THE NUMBER OF COMPLAINTS FOR THIS MAKE/MODEL/YEAR. ON THE DATE OF THE INCIDENT I WAS DRIVING THE VEHICLE AND THE COOLANT LIGHT APPEARED (NO OTHER SYMPTOMS), I DID NOT HIT A BUMP, IT WAS ALL OF A SUDDEN WHEN MY VEHICLE BEGAN TO SMOKE AS IF IT WAS ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822439January 26, 2016
ELECTRICAL SYSTEM, ENGINE
ITS SEEMS TO BE TRANSMISSION IS SLIPS INTO FOUR WHEELS DRIVE, SOMETIME IT STUCK IN A DRIVE GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817114December 30, 2015
STEERING
AUTO START STOP FUNCTION. WHEN APPROACHING A STOP LIGHT, THE ENGINE WILL SHUT OFF WHILE CAR IS STILL MOVING SLOWLY. YOU LOSE ABILITY TO STEER VEHICLE WHILE MOVING (ALBEIT SLOWLY) WHEN THE AUTO START/STOP FUNCTION ENGAGES. THIS FUNCTION SHOULD ONLY OCCUR WHEN THE CAR IS STOPPED, NOT MOVING SLOWLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807887December 1, 2015
ELECTRICAL SYSTEM
THIS VEHICLE ALLOWS YOU TO BE LOCKED INSIDE. AFTER DRIVING IF THE DRIVER AND PASSENGER OPEN THEIR DOORS THEN THE LOCK BUTTON IS HIT ON THE KEY (WHILE THE DOORS ARE STILL OPEN), THEN THE DOORS ARE CLOSED ANYONE INSIDE IN UNABLE TO UNLOCK ANY DOORS, EVEN WHEN HITTING THE UNLOCK BUTTON INSIDE THE VEHICLE LOCATED ON THE DOOR. THIS IS A HUGE SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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