Nissan Xterra Complaints

3,099 consumer complaints on file.

#10129233July 18, 2005
TIRES
HAVE COMPLAINED TO DEALERSHIP (EAST TN NISSAN, KNOXVILLE) ON SEVERAL OCCASIONS THAT THERE IS SIGNIFICANT VIBRATION ALL OVER VEHICLE. HEAR INTERMITTENT WHISTLING NOISE--CANNOT TELL IF COMING FROM FRONT OR REAR. I SUGGESTED TO THEM IT MIGHT BE A WHEEL BEARING. DEALERSHIP INSISTS NOT. THEY HAD ME TAKE VEHICLE TO LOCAL TIRE DEALER (TIRES PLUS, 4901 CLINTON HWY., KNOXVILLE, TN 37912) AFTER TELLING ME THE TIRES WERE OUT-OF-ROUND (SERVICE REP. SAID "VIBRATION DUE TO HIGH ROAD FORCE."). HOWEVER, LOCAL TIRE DEALER CLAIMED EAST TN NISSAN DOESN'T KNOW HOW TO BALANCE A TIRE AND SAID TIRES WERE NOT OUT OF ROUND. THEY BALANCED TIRES AND SENT ME ON MY WAY--DID SAY THEY WOULD "SELL ME A DIFFERENT TIRE AT A PRORATED PRICE." THIS IS "BUNK" AFTER PAYING NEARLY $30,000 FOR THIS VEHICLE! VIBRATION CONTINUES AND IS WORSENING!!! DEALERSHIP OFFERS NOTHING TOWARD HELPING ME GET REPLACEMENT TIRES ON THIS VEHICLE! I AM AFRAID THEY EITHER DID NOT REALLY DO THE RECALL ON THE REAR HOUSING AND ARE JERKING ME AROUND OR ELSE THAT TIRES (OR POSSIBLY WHEELS!) ARE OUT-OF-ROUND, AND THEY REFUSE TO ACCEPT RESPONSIBILITY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127121June 30, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ENGINE WOULD STALL WHILE AT LOW SPEED. ALSO AUTO WOULD NOT START AND THER WAS A SEMLL OF PLASTIC BURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126715June 27, 2005
STRUCTURE:FRAME AND MEMBERS
ON JUNE 16, 2005, MY PASSENGER TORSION BAR WHICH IS NECESSARY FOR VEHICLE SUSPENSION, SNAPPED IN HALF. MY VEHICLE IS A 2001 NISSAN XTERRA SE VIN# [XXX]. I TOOK MY VEHICLE TO GET CHECKED ON SAME DATE, AND WAS ADVISED THAT PART OF THE TORSION BAR WAS HANGING DOWN AND THE SITUATION COULD BE FATAL IF SAID BAR IMPALED INTO THE CONCRETE WHILE DRIVING OR MUCH WORSE, IMPALE ITSELF IN THE BACK SEAT WHERE MY SEVERN YEAR OLD DAUGHTER SITS. BURDICK NISSAN WAS CONTACTED SAME DATE, AND I WAS ADVISED THAT THIS PART WILL BE AVAILABLE ON JUNE 20, 2005. ON JUNE 20, 2005, I WAS ADVISED THAT THIS PART IS ON NATIONAL BACK ORDER WITH NO ESTIMATED TIME WHEN IT WILL BECOME AVAILABLE. I CALLED THE NATIONAL NISSAN HOTLINE 1-800-NISSAN 1, AND FILED A COMPLAINT [XXX] I WAS ASSURED THAT A SPECIALIST WOULD CALL ME WITHIN 24-48HOURS. I HAVE YET TO HEAR FROM A NISSAN SPECIALIST EVEN THOUGH I HAVE CALLED THREE TIMES SINCE THEN, THE DATES BEING: JUNE24, 25, AND 27. EACH TIME, I WAS ASSURED THAT I WOULD BE CONTACTED, TO NO AVAIL. I EVEN REQUESTED TO SPEAK TO ON SUPERVISOR DURING THE LAST TWO CALLS, BUT WAS TOLD NONE WAS AVAILABLE. I WAS GIVEN NO FEEDBACK AS TO WHEN I COULD OBTAIN THIS PART AND NISSAN DENIED THAT THIS WAS A NATIONWIDE PROBLEM EVEN THOUGH THIS PART IS ON NATIONWIDE BACKORDER. MY LOCAL NISSAN DEALER'S PARTS DEPARTMENT SAID THEY COULD ONLY PUT ME ON A LIST BUT HAD NO FURTHER RECOURSE OR INFORMATION FOR ME. THAT DEALER IS BURDICK NISSAN IN CICERO NY PHONE 3315-458-8915. IN THE MEANTIME, MY ONLY VEHICLE IS DEEMED TO BE UNSAFE AND UNFIT TO DRIVE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126620June 26, 2005
STEERING
STEERING WHEEL FEELS LOOSE ON STEERING COLUMN. (MOVES IN AND OUT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126143June 21, 2005
ENGINE AND ENGINE COOLING:ENGINE
DRIVING DOWN HIGHWAY VEHICLE LOST POWER. AFTER HAVING IT TOWED O A NISSAN DEALER IT WAS FOUND THAT THE UPPER RIGHT CAM SHAFT HAD BROKEN ALSO DAMAGING HYDRAULIC LIFTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125943June 20, 2005
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
DT: IN RESPONSE TO THE FUEL PUMP TERMINAL ON THE FUEL SENDING UNIT THAT MAY CRACK OWNER TOOK VEHICLE TO DEALER FOR RECALL WORK, AND THE CAR BROKE DOWN TWICE SINCE THEN FOR THE SAME REASON. OWNER WAS WORRIED THAT THE CAR MAY STALL WHILE DRIVING. DEALER HAD TRIED TO FIX THE RECALL 3 TIMES, AND THE OWNER NO LONGER TRUSTED THAT NISSAN WAS FIXING THE PROBLEM. THE FIRST TIME, THE OWNER WAS AT A TRAFFIC LIGHT AND THE VEHICLE DIED. THE SECOND TIME, THE CAR WAS PARKED FOR ABOUT 2 HOURS AND WOULD NOT START. THIRD TIME, VEHICLE WAS PARKED FOR ABOUT AN HOUR AND THE CAR WOULD NOT START. OWNER HAS NOT TALKED TO THE MANUFACTURER. THIS HAS BEEN HAPPENING FOR ABOUT ONE YEAR. OWNER HAD THE FUEL PUMP REPLACED BEFORE THE RECALL. NISSAN REIMBURSED SOME OF THE MONEY BACK. THE OWNER CONCERNED THAT SHE MAY BE GETTING FAULTY PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125542June 16, 2005
WHEELS:HUBCAP/COVER
FRONT RIGHT ALLOY WHEEL OF MY XTERRA 2000 HAS CRACKS IN TWO PLACES, I CALLED NISSAN USA TO COMPLAIN ABOUT IT AND ASKED IF THERE WAS A RECALL ON MY VECHICLE, I WAS TOLD THAT THERE WAS A RECALL ON IT BUT IT DOES NOT INCLUDE MY VIN NUMBER. MY VECHICLE'S VIN NUMBER IS [XXX]. I NEED YOUR HELP. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125802June 8, 2005
FUEL SYSTEM, GASOLINE
REQUEST FOR REFUND FOR REPLACEMENT OF THE FUEL SENDING UNIT ON THE 2000 NISSAN XTERRA.***NO ANSWER REQUIRED***. *MR AFTER THE REPAIRS WERE MADE THE CONSUMER RECEIVED A RECALL NOTICE. THE CONSUMER WAS INFORMED THAT HE COULD BE REIMBURSED FOR THE REPAIR. THE CONSUMER SENT SEVERAL COPIES OF THE INVOICE TO THE MANUFACTURER BUT TO DATE THE CONSUMER HAS NOT BEEN REIMBURSED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125803June 8, 2005
FUEL SYSTEM, GASOLINE
REQUEST FOR REFUND FOR REPLACEMENT OF THE FUEL SENDING UNIT ON THE 2000 NISSAN XTERRA.***NO ANSWER REQUIRED***. *MR AFTER THE REPAIRS WERE MADE THE CONSUMER RECEIVED A RECALL NOTICE. THE CONSUMER WAS INFORMED THAT HE COULD BE REIMBURSED FOR THE REPAIR. THE CONSUMER SENT SEVERAL COPIES OF THE INVOICE TO THE MANUFACTURER BUT TO DATE THE CONSUMER HAS NOT BEEN REIMBURSED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122192May 26, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
PASSENGAR EXHUAST MANIFOLD CRACKED. BEING REPLACED UNDER EXTENDED WARRANTY BUT AS FAR AS I CAN TELL THIS SEEMS TO HAPPEN ON 10-25% OF XTERRA'S AND HAS NOT BEEN ADDRESSED BY NISSAN. CAN POSSIBLY LEAD TO EXHAUST ENTERING THE CABIN IF NOT DETECTED. THIS IS A VARIANT OF THE ENGINE THAT WAS USED IN OLDER PATHFINDER MODELS THAT SUFFERED FROM THIS PROBLEM. NISSAN IS AWARE OF THE PROBLEM AND AT A MINIMUM ADVISE THE PUBLIC ON IT SO THAT THEY ARE AWARE OF POSSIBLE EXHAUST ENTERING THE CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118962May 26, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS BRAKES DO NOT WORK DUE TO THE BRACKETS MISSING. ALSO, SENSOR DOES NOT WORK. HOWEVER, WITHOUT THE BRACKET VEHICLE CAN NOT BE FIXED.*AK THE CONSUMER STATED THAT THE PART WAS RECALL AND IT TOOK THE DELEARSHIP TWO TO THREE MONTHS TO GET THE PART. *SB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121277May 18, 2005
UNKNOWN OR OTHER
AIR CONDITIONING SYSTEM HAD TO BE SERVICED TWICE IN 60 DAYS. THE FIRST ISSUE BECAME THE UPPER HOSE ON THE A/C SYSTEM HAD TO BE REPLACED. LESS THAN 2 MONTHS LATER, THE LOWER HOSE BLEW AND HAD TO BE REPLACED ALSO. VEHICLE IS A 2001 V6 2WD WITH 98K MILES. BOTH HOSES WERE REPLACED AND FREON WAS CHARGED (BY A LICENSED SHOP) TO THE TUNE OF $800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121227May 17, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I HAVE ABOUT 70,000 MILES ON MY 2000 NISSAN XTERRA. I HAD TO REPLACE THE PASSENGER SIDE EXHAUST MANIFOLD AROUND 40K MILES DUE TO A CRACK. I AM NOW EXPERIENCING A CRACK OF THE DRIVER EXHAUST MANIFOLD. THIS PROBLEM HAS ME CONCERNED BECAUSE OF THE DEFECTS INVOLVED. I THINK THAT THE EXHAUST FUMES MAY ENTER THE PASSENGER AREA OF THE CAR THROUGH THE FIREWALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120813May 12, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
DT: THE CONTACT IS HAVING PROBLEMS WITH HER AIR CONDITION. HER BROTHER HAS A 2001 NISSAN XTERRA AND THEY DONE A RECALL ON HIS AIR CONDITION AND SHE IS HAVING THE SAME PROBLEM WITH HER AIR CONDITION IT WILL NOT WORK THE DEALER TOLD HER SOMETHING ABOUT A FUSE HOLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118746April 30, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW REGULATOR AND MOTOR FAILURE. TOOK MY 2002 NISSAN XTERRA IN FOR ITS 45,000 MILE STANDARD SERVICE. 2 WEEKS EARLIER I NOTICED THAT THE PASSENGER SIDE REAR POWER WINDOW MOTOR STOPPED WORKING. SO I ASKED THE TECHNICIAN TO LOOK AT THE ISSUE. TECHNICIAN CALLED ME LATER IN DAY TO SAY THAT THE MOTOR DIED, AND NEEDED TO BE REPLACED. ALSO, WARRANTY EXPIRED. THIS SURPRISED ME BECAUSE BEING THE ONLY DRIVER OF THE CAR, WITHOUT KIDS, I ONLY PUT THE REAR WINDOWS DOWN A HANDFUL OF TIMES SINCE OWNING THE VEHICLE. IT SEEMED VERY PREMATURE FOR THIS PART TO FAIL. I TOLD THE TECHNICIAN THIS, AND HE SAID THAT THERE WAS A SERVICE BULLETIN ON THE CAR'S WINDOW REGULATOR, BUT NOT THE MOTOR...SO HE WOULD BE WILLING TO COVER LABOR IF I PURCHASED THE PART FOR $260.00. I AGREED THAT HE SHOULD ORDER THE PART. LATER THAT NIGHT, I WENT ON THE INTERNET TO RESEARCH THE ISSUE, AND FOUND THAT THOUSANDS OF CONSUMERS WITH 2001 AND 2002 XTERRAS HAD SIMILAR ISSUES WITH THEIR POWER WINDOW MOTORS FAILING AT 12-45,000 MILES. I SUSPECTED THAT THE REGULATOR DEFECT WAS CAUSING THE MOTORS TO WORK HARDER THAN THEY SHOULD AND BURN OUT PREMATURELY. I ASKED THE NISSAN DEALERSHIP TO REPLACE FREE OF CHARGE THE REGULATOR/MOTOR UNIT SINCE THE KNOWN REGULATOR DEFECT CAUSED THE MOTOR FAILURE. THEY TOLD ME THAT THE MOTOR HAD NOTHING TO DO WITH THE REGULATOR, AND REFUSED TO HONOR THIS REQUEST. I AND THOUSANDS OF OTHER PEOPLE WERE BEING UNFAIRLY TREATED. WHAT WAS WORSE WAS THAT I FOUND ON LINE THAT THE REGULATOR/MOTOR PART WAS SOLD AS 1 UNIT AND FOR $66.00 WITH A LIFETIME WARRANTY WHEREAS THE REPLACEMENT UNTIL NISSAN WAS SELLING ME COST $260.00 WITH ONLY A 12 MONTH LIMITED WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116581April 7, 2005
ENGINE AND ENGINE COOLING
DRIVING DOWN THE HIGHWAY 65 MPH, ENGINE BEGAN KNOCKING SUDDENLY, OIL LIGHT CAME ON, ENGINE STOPPED. HAD VEHICLE TOWED TO DEALER, THEY TOLD ME I NEEDED AN ENGINE I ASKED WHAT CAUSED THE PROBLEM, THEY SAID SLUDGE GOT IN THE ENGINE CAUSED IT TO SEIZE UP, THEY DID NOT DETERMINE HOW THE SLUDGE GOT IN THE ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116036March 29, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I WAS TRANSPORTING A MECHANIC TO A JOB SITE, WHEN THE MECHANIC NOTED A CRACKED EXHAUST MANIFOLD. AFTER TALKING WITH ANOTHER 2000 XTERRA OWNER, HE SITED THE SAME FAULT ON HIS VEHICLE. I DID RESEARCH AND FOUND THE FAULT IS WIDE SPREAD. I THEN TALKED WITH SEVERAL MECHANICS, AND THEY ALL AGREED THE EXHAUST MANIFOLD SHOULD NOT FAIL WITH THAT FREQUENCY AT THOSE MILES. AFTER FURTHER RESEARCH I FOUND THAT NISSIAN HAS PROBLEMS NOT JUST WITH THE XTERRA BUT ALSO EARLIER MODELS OF THE FRONTER. STATISTICAL AND MECHANICAL EVIDENCE SUGGETS A DEFECT IN THE EXHAUST MANIFOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116037March 29, 2005
WHEELS:RIM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I DID NOT RECIEVE RECALL INFO ON ALLOY WHEEL AND FUEL SENDING UNIT FROM NISSAN FOR MY 2000 XTERRA. IN ADDITION I HAD MY NISSIAN SERVICED SEVERAL TIMES AT A DEALER AND WAS NOT MADE AWARE OF THE RECALL. ONLY WHEN I DID RESEARCH DID I FIND OUT THERE WAS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113008March 28, 2005
ELECTRICAL SYSTEM:WIRING
THE DASHBOARD LIGHTS, HEADLIGHTS ALL WENT OFF AT NIGHT WHILE THE VEHICLE WAS BEING DRIVEN. THE CONSUMER PULLED OFF THE ROAD, REPLACED A FUSE AND CONTINUED ON. ONE WEEKS LATER, THE FUSE BLEW AGAIN. THE DEALER FOUND THE RIGHT FRONT WIRING HARNESS MARKER WAS RUBBING AGAINST THE FRAME AND IT HAD SHORTED OUT. *NM *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114883March 10, 2005
FUEL SYSTEM, OTHER, ENGINE AND ENGINE COOLING
WHILE DRIVING THERE WAS AN ENGINE FIRE. CONSUMER INDICATED THAT A FAULTY FUEL CLAMP WAS USED WHICH DISENGAGED, CAUSING FUEL TO SPILL. THE VEHICLE WAS TOTALED. CONTACTED THE DEALER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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