Nissan Quest Complaints

2,121 consumer complaints on file.

#10131645August 4, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1-POWER SLIDING DOORS ARE FORCEFUL THAT COULD HURT A CHILD DURING THE CLOSING OF THE DOORS. CAR WAS TAKEN TO THE DEALER SEVERAL TIMES AND WAS INSPECTED BY NISSAN ENGINEER. THE REPORT CAME BACK AS EVERYTHING IS WITHIN TOLERANCE AND THE DOOR FORCE IS NOT ADJUSTABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130947August 2, 2005
TIRES:SIDEWALL
TO DATE 3 OF THE 4 ORIGINAL GOODYEAR EAGLE LS2 P225/65R16 TIRES ARE SEPARATING ALONG THE TIRE WALL SEAM. THE TIRE WERE ORIGINAL EQUIPMENT ON A 2004 NISSAN QUEST WITH LESS THAN 20,000 MILES WEAR. A LOCAL RETAILER IS REPLACING THE TIRES AWAITING GOODYEAR'S DECISION FOR COST. THE FIRST INDICATION IS THAT THE TIRE LOOSES AIR PRESSURE AND UPON INSPECTION A PART CAN BE FOUND ALONG THE SEAM. THIS IS DEFINITELY AND MANUFACTURING DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130552July 29, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
EXHAUST MANIFOLD IS THERE A RECALL ON THIS BECAUSE I TOOK IT TO MIDAS AND HE SAID THAT HE HAS BEING THESE VAN WITH THIS PROBLEM WHERE THE BOLTS BROKEN INTO THE MANIFOLD EXHAUST. I WANT DO THIS SUPPOSE TO HAPPEN AND DO THE COMPANY NO OF THIS. SO CAN YOU TELL ME IF THERE ARE A RECALL ON THESE VANS. IF SO, CAN YOU LET ME KNOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130587July 29, 2005
SEAT BELTS, CHILD SEAT:SHELL:BOOSTER
MY SON RECENTLY GRADUATED TO A BOOSTER SEAT. I PURCHASED COSCO TRAVELER HIGH BACK BOOSTER. MY SON FITS ALL OF THE SPECIFICATIONS FOR THIS BOOSTER SEAT. I INSTALLED IT PROPERLY. MY SON WAS IN THE BOOSTER SEAT. AS I WAS DRIVING ALONG THE FREEWAY MY SON DROPPED HIS BOOK ON THE FLOOR. HE LEANED FORWARD TO PICK IT UP FROM THE FLOOR AND THE ARM OF THE BOOSTER SEAT CAUSED THE SEAT BELT BUTTON ON THE LATCH TO DEPRESS, WHICH THUS UNBUCKLED THE SEAT BELT AND CAUSED MY SON TO FALL OUT OF HIS SEAT WHILE REACHING FOR HIS BOOT. THE SEAT BELT UNBUCKLES EVERY SINGLE TIME MY SON LEANS FORWARD AT ALL DUE TO THE "ARM" OF THE BOOSTER SEAT. IT IS MY OPINION THAT IN THE EVENT OF AN ACCIDENT, THE FORCE OF HIS BODY WEIGHT AGAINST THE SEAT BELT WOULD CAUSE THE SEAT BELT TO UNBUCKLE. THUS THE RESTRAINT WOULD NOT BE RESTRAINING HIM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130391July 28, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
PURCHASED 2004 NISSAN QUEST IN JANUARY OF 2004. THE AIR CONDITIONING SYSTEM EMITTED A VERY FOUL (MUSTY) ODOR THE FIRST TIME I USED THE SYSTEM IN MARCH. I TOOK THE VAN TO THE DEALER. THEY ADMITTED THAT THERE WAS AN ODOR, BUT COULD NOT LOCATE THE SOURCE OF THE ODOR. THE VAN WAS TAKEN TO A DIFFERENT DEALER ON 9/16/04. I TOOK IT BACK TO THE DEALER WHERE I BOUGHT THE VAN ON 9/23/04. WHEN THE SMELL RETURNED, I TOOK THE VAN BACK TO THE DEALER ON 10/20/04. I HAVE HAD NUMEROUS NEIGHBORS AND FRIENDS RIDE IN THIS VAN. AS SOON AS THEY WOULD SIT IN THE VAN, THEY WOULD ASK ABOUT THE SMELL. TOOK THE VAN BACK TO THE DEALER ON 6/7/05 AS THE SMELL HAD RETURNED. THIS TIME THE DEALER REPLACED THE IN-CABIN AIR FILTER (SCHEDULED MAINTENANCE) AND SPRAYED LYSOL IN THE VENTS AND A/C DUCTS. THE VAN CONTINUED TO SMELL AND WAS RETURNED TO THE DEALER ON 6/21/05. THIS TIME, THE SERVICE TECHNICIANS DISASSEMBLED THE DASH TO ACCESS THE EVAPORATOR. THE MOISTURE DRAIN TUBE (WHICH IS CLEAR) WAS BROWN. THE SERVICE MANAGER TOLD ME THIS. NISSAN CLEANED THE TUBE AND REASSEMBLED THE DASH. SINCE EACH OF THESE REPAIRS WAS WARRANTY WORK, I REQUESTED THAT NISSAN PAY FOR A RENTAL CAR. SINCE NISSAN CLAIMS THAT NO REPAIR WORK WAS DONE, I HAD TO PAY FOR THE RENTAL CAR EACH TIME. I CONDUCTED SOME RESEARCH AND LEARNED THAT MOLD AND BACTERIA IS A COMMON PROBLEM FOR AUTOMOBILE A/C SYSTEMS. MOST CAR MANUFACTURERS HAVE A FIX FOR THIS PROBLEM. NISSAN DOES NOT. I MAILED A LETTER TO NISSAN CONSUMER AFFAIRS. THEIR REPRESENTATIVE CALLED ONCE AND TOLD TO TAKE THE VAN BACK IN FOR SERVICE. EACH TIME I TOOK THE VAN BACK TO THE SERVICE DEPARTMENT, I WOULD CALL THE CONSUMER AFFAIRS. HE NEVER RETURNED MY PHONE CALLS. DURING MY LAST SERVICE CALL WITH NISSAN ON 6/21/05, I GAVE THE SERVICE MANAGER A COPY OF A DOCUMENT THAT LISTS THE TECHNICAL SERVICE BULLETINS (TSBS) THAT MOST CAR MANUFACTURERS HAVE FOR TREATING THE MOLD AND BACTERIA. NISSAN DOES NOT HAVE A TSB FOR THIS ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129531July 21, 2005
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
A "SAFETY FEATURE" OF THE VAN IS A HUGE HAZARD TO MY CHILDREN. MY UNDERSTANDING IS THAT WHEN THE ELECTRIC DOOR SHUTS, IT IS NOT SUPPOSED TO CLOSE IF SOMEONE (A CHILD IS IN THE WAY). I AM A 6 FOOT 9, 270-POUND MAN, AND IF I AM IN THE WAY, THE SLIDING DOOR PHYSICALLY MOVES AND CRUSHES ME AGAINST THE FRAME BEFORE IT OPENS BACK UP. I HAVE BEEN TOLD ON THREE SEPARATE OCCASIONS THAT THIS IS THE WAY THE DOOR IS DESIGNED AND THERE IS NOT A FIX REQUIRED FOR THIS PROBLEM. THIS SEEMS TO BE AN OBVIOUS DESIGN FLAW AND HARD TO UNDERSTAND SINCE THE TRUNK STOPS CLOSING AND BOUNCES BACK UP IF YOU EVEN TAP IT WHILE IT IS CLOSING. THE TOYOTA AND HONDA VANS BOUNCE RIGHT BACK IF TOUCHED WHILE WHILE TRYING TO CLOSE. NISSAN IS MARKETING THIS CAR TO BE "MOM FRIENDLY" HOWEVER IT IS FAR FROM IT IF IT PLACES OUR CHILDREN AT RISK OF BEING CRUSHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129276July 19, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
SHORTLY AFTER PURCHASING VEHILCE GAS SMELL WAS PRESENT, EACH TIME VEHICLE WAS TAKEN IN FOR COMPLAINT DEALERSHIP WAS UNABLE TO DENOTE GAS SMELL. THIS VEHICLE WAS PURCHASED MAY 1998. THE RECALLED ON THE VEHICLE WAS IN 1996. I AM THE SECOND PURCHASER AND WAS NEVER NOTIFIED OF THE RECALL. THE VEHICLE STARTED LOSING POWER AND I WAS TOLD THAT THE TIMING CHAIN WAS GOING OUT ON THE VEHICLE AND IT WOULD BE EXPENSE TO REPAIR. I WAS ADVISE TO REPLACE WHEN IT WHEN COMPLETELY OUT. ON NOVEMBER 2004 WHILE DRIVING ALONE THE VEHICLE WENT COMPLETELY OUT AND HAD TO TOW TO A GARAGE. I WAS TOLD THAT THE CRANK SHAFT OF THE VEHICLE HAS DISSENTRATED . I WAS TOLD THAT NISSAN SHOULD REPAIR IT BECAUSE IT WAS A LIFETIME PART AND A FACTORY RECALL ON THE VEHICLE IN 1996. THE NISSAN DEALERSHIP WAS NOTIFIED A ADVISED ME TO BRING THE VEHICLE IN AND THEY WOULD MAKE THE NECESSARY REPAIRS. THEY REPAIRED THE VENT HOSE THAT HAD BEEN IINSTALLED INCORRECTLY AND REFUSED TO REPAIR THE CRANK SHAFT PROBLEM. THE ESTIMATE FROM NISSIAN WAS $4000.00. I STILL OWE $10,00.00 ON THIS VEHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128998July 17, 2005
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A NISSAN 1995 QUEST. WHILE I WAS DRIVING TO LAKE TAHOE, CA, ALL OF A SUDDEN, THE ENGINE LOST POWER, AND I COULD NOT CONTROL THE STEELING WHEEL AND BREAK. THE CAR ALMOST FELL OFF THE CLIFF. I SENT MY VAN TO AN AUTO PEPAIR SHOP RIGHT AFTER I ARRIVED IN SOUTH LAKE TAHOE, BUT THE TECHNICIAN COULD NOT FIND ANYTHING WRONG WITH MY VAN, AND I DROVE THE VAN BACK WITHOUT ANY PROBLEMS. I HEARD MY FRIEND MENTIONED ABOUT THIS PROBLEM SEVERAL YEARS AGO, BUT WHEN I CALL NISSAN, THEY DENIED ANY COMPLIANTS LIKE THIS. PLEASE INVESTIGATE AND GET BACK TO ME. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128968July 16, 2005
VISIBILITY:WINDSHIELD
I WAS ACCELRATING ONTO AN INTERSTATE HIGHWAY WHEN MY WINDSHIIELD CRACKED. THERE WAS NO REASON FOR THIS SINCE NO OTHER VEHICLES WERE IN THE VICINITY OF MY VEHICLE AND THE VEHICLE WAS NEW (1500 MILES). I REPORTED A STRESS FRACTURE TO THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED AND TO THE NISSAN CORP. EVERYONE I SPOKE WITH SAID SOMETHING HIT THE GLASS AND REFUSED TO CORRECT THE PROBLEM. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE GLASS. MY MECHANIC AND AN INSURANCE INVESTIGATOR AGREED WITH ME. THE PROBLEM REMAINS UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128556July 13, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
1ST OCCURENCE: AUG 4, 2003 (1) THERE WERE NO EVENTS LEADING UP THE FAILURE. (2) THE FAILURE WAS THE AUTOMATIC TRANSMISSION RELEASE BUTTON/SELECTOR BUTTON DISINTERGRATED FOUR DAYS AFTER PURCHASING THE BRAND NEW VECHICLE. WE HAD DRIVEN 800 MILES, AND UPON TRYING TO SHIFT FROM DRIVE INTO PARK THE BUTTON FELL APART. THE CONSEQUENCE WAS THE INABILITY TO SHIFT OUT OF PARK, UNLESS WE USED A PIECE OF PLASTIC TO PUCH THE SPRING BACK AND WE WERE ABLE TO DRIVE BACK TO THE DEALERSHIP, WHICH WAS ONLY 1/2 MILE AWAY WHEN THE FAILURE OCCURED. (3) POHANKA NISSAN OF FREDERICKSBURG, WHERE WE HAD PURCHASED THE VEHICLE, REPLACED THE PART. 2ND OCCURENCE: APPROX. JULY 2004 (1) ONCE AGAIN, THERE WERE NO EVENTS LEADING UP TO THE FAILURE. (2) THE BUTTON ONCE AGAIN BROKE APART, THIS TIME WHEN DEPRESSING THE BUTTON TO SHIFT FROM PARK INTO DRIVE. THERE WAS A LARGE ENOUGH PIECE OF PLASTIC LEFT TO ALLOW THE CAREFUL PUSHING OF THE SPRING AND WE WERE ABLE TO DRIVE BACK TO POHANKA NISSAN OF FREDERICKSBURG. (3) THE BUTTON WAS ONCE AGAIN REPLACED BY POHANKA NISSAN. [THE BUTTON WAS REPLACED AGAIN UNDER NISSAN REPAIR BULLETIN JUNE 2005 BY COWLES NISSAN OF WOODBRIDGE -- THIS IS THE THIRD REPLACEMENT, EVEN THOUGH IT HAD NOT BROKEN] 3RD OCCURENCE: 4 JULY 2005 (1) FOR ABOUT FOUR DAYS BEFORE THE FAILURE, THERE WAS GREAT DIFFICULTY IN SHIFTING FROM DRIVE INTO PARK, IT WOULD STOP AT REVERSE. AFTER SOME WIGGLING IT WOULD EVENTUALLY SHIFT INTO PARK. (2) WHEN PULLING INTO A GAS STATION, WE ONCE AGAIN WERE HAVING PROBLEMS SHIFTING FROM DRIVE INTO PARK, AND AFTER TRYING TO WRIGGLE THE SHIFTER, THE ENTIRE SHIFTER LEVER CAME OUT OF THE CONSOLE IN MY HAND. THE VEHICLE WAS STILL IN REVERSE. WE GENTLY REPLACED THE SHIFTER INTO THE CONSOLE, AND WAS ABLE TO MOVE THE VEHICLE INTO PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128565July 13, 2005
ELECTRICAL SYSTEM:WIRING
(1) THERE WERE NO EVENTS LEADING UP TO THE FAILURE. (2) AM RADIO RECEPTION IS TERRIBLE, HIGH STATIC EVERYTIME YOU RUN OVER A BUMP IN THE ROAD. (3) THE FIRST DEALER COULD NOT REPLICATE THE PROBLEM, THE SECOND DEALER FOUND LOOSE GROUND WIRES FOR THE AM ANTENNAE, BUT HAD NOT ORDERED THEM UNTIL A DETERMINATION COULD BE MADE IF IT WAS UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128561July 13, 2005
INTERIOR LIGHTING
(1) A SCREW FELL OUT WHEN I OPENED THE SUNGLASS HOLDER. I DID NOT KNOW WHAT IT CAME FROM AT THE TIME. (2) THE MAPLIGHT ASSEMBLY, WHICH INCLUDES THE SUNROOF CONTROLS, THE TWO POWER SLIDING DOOR CONTROLS, AND THE REAR HATCH CONTROL, FELL FROM THE ROOF WHILE CROSSING RAILROAD TRACKS. THE MAPLIGHT ASSEMBLY WAS HANGING IN MIDAIR BY THE WIRES, SWINGING WILDLY, AND BLOCKING THE VIEW OF THE ROAD AS I WAS CROSSING THE RAILROAD TRACKS. UPON EXAMINATION, THE PLASTIC AROUND ONE SCREW HAD CRACKED APART, SEPARTING THE SCREW FROM THE ASSEMBLY, AND THE SECOND SCREW HAD JUST FALLEN OUT. (3) I TOOK THE VEHICLE BACK TO POHANKA AND THEY REPLACED ONE SCREW AND PUT A WASHER AND A DIFFERENT SCREW FOR THE OTHER CONNECTION. THEY DID NOT REPLACE THE MAPLIGHT ASSEMBLY, JUST PUT TWO DIFFERENT SCREWS AND A WASHER TO REATTACH THE MAPLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127725July 7, 2005
POWER TRAIN:AXLE ASSEMBLY, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT: CALLER SAID BOTH FRONT AXLES BROKE. CAR MADE A NOISE AND WHEN SHE TOOK IT IN TO HAVE IT LOOKED AT THE DEALER SAID THAT THE RIGHT ONE RUSTED AND THE LEFT ONE BROKE. BOTH WINDOWS WILL NOT GO UP OR DOWN. THE DEALER REPAIRED THE WINDOWS 4 TIMES. A MECHANIC WAS FIXING THE AXLES. THE MANUFACTURER HAS BEEN CONTACTED, AND CALLER IS WAITING FOR THEM TO CALL HER BACK. THE DATE WAS WHEN THE WINDOWS STARTED GOING BAD. THE AXLE PROBLEM STARTED ON JULY 6, 2005. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127769July 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN
DT: CALLER HAS HAD VAN FOR A LITTLE OVER A YEAR AND IN NOVEMBER 2004 THE BRAKES STARTED MAKING A NOISE AND VAN WOULD NOT RESPOND TO GIVING IT GAS. CALLER STATED THE RPMS REVVED, BUT THE VAN WOULD NOT ACCELERATE. THE CALLER SAID HER HUSBAND HIT THE BRAKE AND THE STEERING WHEEL SHOOK. THE BRAKE ROTORS WARPED AND THE AXLE NEEDED TO BE REBUILT. THE TRANSMISSION SHIFT UNIT ALSO NEEDED TO BE REPLACED. DEALER REPLACED THE ROTORS AND THEY WERE REBUILDING THE AXLE AND REPLACED TRANSMISSION SHIFT UNIT. MANUFACTURER HAS BEEN CONTACTED. THE CALLER WAS WAITING FOR THEM TO CALL HER BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125357June 15, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CLUNK NOISE WHILE MAKING LEFT (SLOW) TURN. 3 LEFT TURNS LATER, RT WHEEL SEPARATED FROM SUSPENSION, AND CAR SKIDDED TO STOP. LOWER RT BALL JOINT HAD BROKEN AND INNER CV JOINT HAD SEPARATED. DAMAGE TO RT FENDER WHEN TIRE HIT CAR FRAME. VERY FORTUNATE ONLY TRAVELING ~ 7MPH WHEN WHEEL BROKE LOOSE OTHERWISE THE LOST OF CONTROL WOULD HAVE BEEN VERY DANGEROUS. EXAMINATION OF BALL JOINT SHOWED DAMAGED 'BOOT' AND LOST OF ALL GREASE. CAR GETS REGULAR STATE SAFETY CHECKS AND WAS IN FOR TIMING BELT REPLACEMENT AND OVERALL CHECKOUT LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124308June 6, 2005
STRUCTURE:BODY:ROOF AND PILLARS
DT: 2004, NISSAN QUEST HAS 4 WINDOWS ON THE ROOF AND THEY LEAK. CONSUMER TOOK VEHICLE BACK TO DEALER FOUR TIMES AND THEY REFUSED TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119288June 3, 2005
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE CHROME ON BOTH FRONT DOOR HANDLES ARE CHIPPING AWAY. WHEN THE DOORS ARE OPENED THE CHROME IS CUTTING THE OCCUPANTS HANDS. DEALERSHIP IS NOT RETURNING CONSUMER'S CALLS. *AK THE CHROME HAS CHIPPED AWAY ON THE DRIVER'S SIDE DOOR, CAUSING CUTS TO DRIVER'S LEFT HAND. THE CHROME ON THE PASSENGER'S SIDE DOOR HANDLE IS CRACKING ALONG THE UPPER SIDE AND IS BUBBLING ON THE EXTERIOR SIDE. THE SERVICE MANAGER AGREED THAT THE PASSENGER'S SIDE LOOKED AS THOUGH IT WAS BUBBLING AND WOULD CHIP AWAY AND TO INSTALL NEW DOOR HANDLES WOULD COST APPROXIMATELY$250.00. MANUFACTURER NOT WILLING TO HELP AT THIS TIME. *TT *NM
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10122565May 31, 2005
AIR BAGS:FRONTAL
DT: THE AIRBAGS DID NOT DEPLOY ALTHOUGH THE VAN WAS DESTROYED AND TOTALED. EVEN THE POLICE COULDN'T BELIEVE THAT THE AIRBAGS DID NOT DEPOLY. CONSUMER HIT A DEER, AND THE IMPACT WAS ON THE DRIVER'S FRONT SIDE. NEITHER OF THE TWO FRONT AIRBAGS WORKED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10122592May 31, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT: CONSUMER STATES BRAKE LIGHTS NOT WORKING PROPERLY. TOOK VEHICLE TO THE SHOP, METAL TUBE THAT SEPARATES FROM HOUSING WAS DEFECTIVE. NO LIGHTS CAME ON. PUT IN NEW BRAKE SWITCH, NEW FUSES, AND BULBS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122290May 27, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
MY 97 NISSAN QUEST GXE SLIDING DOOR OPENS UNEXPEDTEDLY WHILE DRIVING. ESPECIALLY WHEN RUNNING OVER BUMPS AND POT HOLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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