Nissan Quest Complaints

2,121 consumer complaints on file.

#10216623January 31, 2008
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 1999 NISSAN QUEST. THE VEHICLE HAS COOPER TRENDSETTER SE, SIZE P205/75R15 TIRES. THE CONTACT STATED THAT SHE SAW A DEFECTIVE TREND IN SEVERAL COOPER TIRES THAT SHE PURCHASED. SHE BOUGHT FOUR TIRES INITIALLY IN AUGUST OF 2006. IN NOVEMBER OF 2006, THE CONTACT RETURNED ONE TIRE BECAUSE IT WAS DEFECTIVE. ON DECEMBER 23, 2007, THE TIRES EXPERIENCED TREAD SEPARATION WHILE DRIVING 55 MPH. BOTH PASSENGER SIDE TIRES SEPARATED. THE CONTACT PURCHASED NEW TIRES. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE VIN WAS INVALID. THE PURCHASE DATE, ENGINE SIZE, AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 174,500 AND FAILURE MILEAGE WAS 159,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216428January 29, 2008
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, STRUCTURE:BODY:DOOR
NUMEROUS COMPLAINTS WITH VEHICLE /SOMETIMES NO POWER ( IS AN ISSUE ON THE FREEWAY) TURN ENGINE OFF AND RESTART CAR RUNS FINE MOST TIMES??? ENGINE CRANK POSITION SENSOR REPLACED WITH 70000 MILES ON THE VAN / DOOR RECALLED , FIXED NOW ACTING UP AGAIN / RADIO SOMETIMES COMES ON WITH NO SOUND, FIXED AT 30000 MILES NOW ONCE AGAIN A PROBLEM.. DEALER TRIES TO HELP BUT NISSAN ABSOLUTLEY NO HELP. NUMEROUS CALLS TO THE FACTORY CUSTOMER REP, TOLD THAT DUE TO THE FACT PROBLEMS DO NOT OCCUR AT THE DEALER NISSAN NOT RESPONSIBLE. NISSAN CUSTOMER REP TOOK 3 WEEKS TO CALL ME I MADE CALLS EVERY DAY, FINALLY COUGHT HIM. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216031January 25, 2008
AIR BAGS, AIR BAGS:FRONTAL
ON 1-11-08 I WAS INVOLVED IN A SINGLE CAR COLLISION IN MY 2004 NISSAN QUEST. I WAS AVOIDING ANOTHER VEHICLE AND SWERVED INTO A CEMENT BARRIER WAL, HEAD ON. I THEN TRIED TO CORRECT THE VEHICLE AND STRUCK THE RIGHT FRONT BUMPER INTO ANOTHER CEMENT WALL. NEITHER AIRBAG DEPLOYED. MY VEHICLE HAS BEEN LOOKED AT BY PROGRESSIVE AND A BODY SHOP, PLUS SENT FOR DIAGNOSTICS TO A NISSAN DEALER. EVERYONE AGREES THE AIRBAGS SHOULD HAVE DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10215492January 20, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER SIDE SLIDING DOOR FAILS TO LATCH OR POPS OPEN WHEN DRIVING AND THE TEMPERATURE OUTSIDE IS BELOW 30 DEGREES FAHRENHEIT. THIS VEHICLE HAS BEEN TAKEN BACK TO THE DEALER AT LEAST 4 OR 5 TIMES SO FAR. THIS RENDERS THE VEHICLE INOPERATIVE UNTIL THE DOOR LATCHES SHUT. THIS IS ENDANGERING OUR CHILDREN WHO SIT IN CAR SEATS IN THE SECOND ROW OF SEATS IN THE QUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214931January 15, 2008
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:WIRING
FUSE KEEPS BLOWING AND WE ARE WITH OUT DRIVING LIGHTS ON THE REAR OF THE VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213532January 2, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
PASSENGER SLIDING DOOR MOTOR DIED IN SEPT. WAS REPLACED. LAST WEEK DOOR STARTED STICKING AGAIN AND THEN FELL OFF THE TRACK INTO THE STREET WHILE DRIVING. HAD TO BE TOWED AND TAKE A CAB HOME. DEALERSHIP TRYING TO BLAME IT ON AN ACCIDENT THAT HAPPENED BEFORE THE FIRST MOTOR WAS REPLACED. NISSAN HAS NOT GOTTEN BACK TO US YET. I HAD A 2 MONTH OLD BABY IN THE CAR WHEN THIS HAPPENED. I DO NOT FEEL SAFE DRIVING THIS CAR ANY LONGER. I LIKE NISSAN, THIS IS MY 4TH CAR FROM THEM BUT I BELIEVE THE DOOR WAS NOT PROPERLY REINSTALLED. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212767December 17, 2007
TIRES
2004 NISSAN QUEST WITH FAULTY GOODYEAR TIRES. CONSUMER STATED THAT SHE HAD TO REPLACE ALL FOUR OF HER TIRES DUE TO THEM SLIPPING. *KB THE CONSUMER WAS INFORMED THE TIRES ON HER VEHICLE WERE SPORT TIRES WHICH WERE MADE FOR SPORT CARS AND THERE WAS NO GUARANTEED MILEAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210989December 6, 2007
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE A 1995 NISSAN QUEST AT 75,000 MILEAGES THAT IS WELL MAINTAINED AND RUNS VERY SMOOTHLY. WE DROPPED OFF THE CAR TO APPLE NISSAN IN YORK PA ON 11/26 FOR A PREVENTIVE MAINTENANCE (CHANGE OF TIMING BELT, WATER PUMP, THERMOSTAT, ALL DRIVING BELTS) OF ITS ENGINE. AFTER WE PAID $848 AND DROVE IT HOME, I FOUND THE COOLANT IN THE RESERVOIR WAS TOTALLY EMPTY SO I ADDED COOLANT ON THE FOLLOWING TWO DAYS TO MAINTAIN IT AT A PROPER LEVEL. ON THE THIRD DAY (11/28) WHEN I DROVE THE CAR TO WORK, ITS CRANKSHAFT BROKE AND THE WHOLE ENGINE WAS DESTROYED. THE TOTAL DRIVING DISTANCE IS LESS THAN 50 MILES AFTER THE SERVICE. THE NISSAN DEALER BLAMED NISSAN INC. HAD DESIGNED THE CRANKSHAFT TOO SMALL SO THE SHAFT IS EASY TO BREAK AND COULD BE BROKEN ANYTIME LIKE A TV AND MINE WAS NOT THE ONLY ONE, WHILE NISSAN USA SAID THE WARRANTY WAS EXPIRED SO IT COULD NOT DO ANYTHING ABOUT IT. NONE OF THEM WOULD TAKE ANY RESPONSIBILITY, WHETHER THE BROKEN SHAFT WAS DUE TO IMPROPER SERVICE OR IMPROPER DESIGN BY NISSAN. AS A RESULT, WE BECAME A VICTIM WHO HAD TO DECIDE EITHER PAYING ADDITIONAL $4,670+TAX FOR THE REPAIR OR LETTING THE CAR ($4500 VALUE BEFORE THE SERVICE) TOWED TO A JUNK YARD. ASSUMING A DESIGN FATIGUE LIFE OF A CRANKSHAFT IS 150,000 MILE, THE PROBABILITY OF THE EVENT OCCURS AT 75,000 MILES WITHIN 50 MILES DRIVING IS LESS THAN 0.1%. WITHOUT THE SERVICE, WE MIGHT STILL DRIVE THE CAR SMOOTHLY. ON THE NISSAN USA SIDE, THEY WERE AWARE THAT THE CRANKSHAFT WAS TOO SMALL SO THEY INCREASED THE DIAMETER IN 1996 MODELS. WHY DIDN'T THEY WARN THE FIRST OWNERS SO THAT I COULD HAVE A CHOICE TO EITHER TRADE IN THE CAR OR LET THE CAR NATURALLY DIE WITHOUT SPENDING ADDITIONAL MONEY FOR NEW TIRES (3 WEEKS AGO) AND THE ENGINE SERVICE? THE OTHER FAULTY CRANKSHAFT CASES CAN BE FOUND AT HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.EE93B52/1938 HTTP://WWW1.EPINIONS.COM/AUTO-REVIEW-CCC-AD8A28C-396533D0-PROD2. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210677December 3, 2007
VEHICLE SPEED CONTROL
ACCELERATOR PEDAL STICKS (MOSTLY WHEN STARTING FROM A STOPPED POSITION) IN BOTH FORWARD AND REVERSE. PROBLEM IS CONTINUING TO GET WORSE AS TIME PROGRESSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210534November 26, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 1997 NISSAN QUEST. THE CONTACT SMELLS GASOLINE IN THE PASSENGER COMPARTMENT WHEN THE VEHICLE IS STARTED. WHEN THE HEAT IS ACTIVATED, THE ODOR INTENSIFIES. THERE IS NO VISIBLE LEAK. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE IS MORE THAN TEN YEARS OLD. THE CURRENT MILEAGE WAS 121,000 AND FAILURE MILEAGE WAS 118,000. UPDATED 12/31/07 *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209917November 26, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE PASSENGER SIDE SLIDING DOOR PANEL STARTED FALLING OFF MAKING IT IMPOSSIBLE TO OPEN THE DOOR. I TOOK THE VAN BACK TO THE DEALERSHIP AND THEY REPLACED THE CLIPS AND ALSO MENTIONED THAT THEIR COURTESY VAN WAS DOING THE SAME THING. THE CLIPS HELD THE PANEL IN PLACE FOR TWO WEEKS. I TOOK THE VAN BACK AND WAS INFORMED THAT I WOULD HAVE TO PURCHASE A NEW PANEL (VERY EXPENSIVE). I HAVE YET TO PURCHASE THE 2000 DOLLAR PANEL AND STILL DO NOT USE THAT DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208452November 8, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 1993 NISSAN QUEST. AFTER PARKING THE VEHICLE, THE CONTACT NOTICED SMOKE COMING FROM THE VENT ON THE OUTSIDE OF THE VEHICLE. AFTER A COUPLE OF MINUTES, THE SMOKE CLEARED. SHE TURNED THE KEY IN THE IGNITION AND FLAMES APPEARED UNDER THE GLOVE COMPARTMENT. THE FIRE AND POLICE DEPARTMENTS ARRIVED AT THE SCENE AND A FIRE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE DEALER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V419001 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY); HOWEVER, THE CONTACT NEVER RECEIVED A RECALL NOTICE. THE CURRENT AND FAILURE MILEAGES WERE 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10208146November 7, 2007
SEAT BELTS:FRONT:RETRACTOR
(THIS IS MY SECOND COMPLAINT LODGED ON THIS SITE REGARDING THE SAME ISSUE. SEE MY EARLIER COMPLAINT FOR ADDITIONAL DETAILS ON THE POSSIBLE CAUSES.) THIS IS THE FIFTH/5TH TIME THE FRONT-PASSENGER-SIDE LAP BELT RETRACTOR (MOUNTED AT THE BOTTOM OF THE DOOR POST / BODY FRAME) HAS JAMMED OVER THE LAST 5-6 YEARS OR SO. THE REPLACED PART IS WORKING FOR SHORTER AND SHORTER PERIODS BEFORE ANOTHER FAILURE. COULD THIS BE DUE TO AGING OF THE STOCK OF REPLACEMENT PARTS? SEE NISSAN DEALERS RECORDS FOR EXACT DATES: FALHABER NISSAN, INC. 8680 COLERAIN AVE. CINCINNATI (GROSBECK), OH 45251 (513) 385-1400 (SALES, SERVICE, BODY SHOP). IT WILL NOT EXTEND MORE THAN ABOUT 8-12 INCHES BEFORE THE RATCHET MECHANISM "CATCHES" AND PREVENTS THE SEAT BELT FROM REACHING OVER TO THE BUCKLE BY THE CENTER CONSOLE. ON THE SURFACE THERE SEEMS TO BE NOTHING UNUSUAL ABOUT THE INSTALLATION -- THE UNIT IS BOLTED IN, AND THE BELT SIMPLY FEEDS THROUGH A SLOT IN THE TRIM PLASTIC. IN FRUSTRATION I DISCOVERED I WAS ABLE TO GET IT TO EXTEND A FEW TIMES MORE BY VERY RAPIDLY SNATCHING THE BELT UNTIL IT WOULD CATCH, I SUPPOSE SIMULATING THE DECELERATION OF THE VEHICLE DURING AN ACCIDENT (AND THE ACCELERATION OF THE SPRING WINDING MECHANISM TRYING TO RESTRAIN A "BODY" FROM FLYING THROUGH THE WINDSHIELD). THEN AFTER RETRACTING FULLY THE BELT WOULD THEN EXTEND FULLY FOR A ONE-TIME USE, BUT ONLY TO SEIZE UP AGAIN AFTER RETRACTING. BUT THIS WORKED FOR ONLY A VERY BRIEF PERIOD (COUPLE OF DAYS) THEN EVEN THAT WOULD NOT WORK. FROM MY OWN EXPERIENCE I SUSPECT THIS PROBLEM IS MORE PREVALENT THAN THE FEW RECORDS ON THIS WEB SITE WOULD INDICATE. I SUSPECT THE ENGINEERS AT THE FACTORY ARE NOT GETTING THE FEEDBACK THEY NEED TO CORRECT THE PROBLEM FROM THE DEALERSHIPS THAT (I PRESUME) ARE REIMBURSED BY NISSAN FOR REPEATEDLY PERFORMING THIS FREE-TO-THE-CONSUMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206551October 22, 2007
SEATS
TL*THE CONTACT OWNS A 2007 NISSAN QUEST. WHEN THE CONTACT ATTEMPTED TO ADJUST THE PASSENGER SIDE SEAT, HER FINGERS MET EXPOSED METAL. AS A RESULT, SHE SUSTAINED CUTS TO HER FINGERS. AS OF OCTOBER 22, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 3,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10206125October 17, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS IN DRIVE, THE FRONT DRIVER AND PASSENGER DOORS WERE LOCKED. THE HANDLE WAS PULLED AND THE DOOR OPENED. THE DEALER STATED THAT THE FAILURE WAS NORMAL. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 57,000. *UPDATED 12/12/07 *BF THE CONSUMER STATED EVEN THOUGH THE DEALER TOLD HER IT WAS A NORMAL FEATURE, IT WAS CORRECTED ON THE 2006 AND 2007 MODELS. THE CONSUMER STATED ON THE NEWER MODELS, THE FRONT DOORS DO NOT OPEN WHEN LOCKED AND WHILE THE VEHICLE IS IN MOTION. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205225October 9, 2007
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE HAVING THE TIRES ROTATED. THE MECHANIC WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE COMPUTER MALFUNCTIONED. THE DEALER REPLACED THE COMPUTER, BUT THE VEHICLE WOULD NOT START. IN ADDITION, THE FUEL SYSTEM DAMAGED THREE CATALYTIC CONVERTERS. THE DEALER TOOK THE ENGINE APART AND PUT IT BACK TOGETHER, HOWEVER THE VEHICLE WOULD NOT START. THE CURRENT AND FAILURE MILEAGES WERE 64,000. UPDATED 11/06/07.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204824October 4, 2007
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE REAR DRIVER SIDE SLIDING DOOR CLOSES BY ITSELF. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS. INITIALLY, THE CONTACT WAS INFORMED THAT NOTHING WAS WRONG WITH THE SLIDING DOOR. NEXT, SHE WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. SHE WAS THEN INFORMED THAT THE DOOR BAR WAS BENT. THE DEALER REPAIRED THE DOOR, BUT IT NEVER WORKED PROPERLY. OCCASIONALLY, THE DOOR WOULD NOT CLOSE AT ALL. WHILE ATTEMPTING TO CLOSE THE DOOR, IT WOULD DROP TO THE GROUND AND RECEIVED SCRATCHES AND DENTS. SHE HAS BEEN MANUALLY CLOSING THE DOOR BECAUSE IT WOULD NOT CLOSE WITH THE REMOTE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 68,000 AND FAILURE MILEAGE WAS 20,000. UPDATED01/02/08*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203679September 21, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
TL*THE CONTACT OWNS A 2006 NISSAN QUEST. THE CONTACT STATED THAT THE ABS WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER REPLACED THE DRIVER SIDE REAR WHEEL KNUCKLE AND BOTH REAR WHEEL SPEED SENSORS, HOWEVER, THE FAILURE PERSISTS. THE FAILURE MILEAGE WAS 21,900 AND CURRENT MILEAGE WAS 26,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203497September 19, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I WAS EXPERIENCING BRAKE ROTOR SHIMMY ON AN 06 QUEST. WENT TO DEALER NEAR WHERE I LIVE NOW. BOUGHT VEHICLE IN TX- NEW- . CHECKED WITH DEALER AND SAID I WANTED MY WARRANTY RIGHTS UPHELD TO REPLACE 2 FRONT ROTORS, WHICH ARE BEGINNING TO SHIMMY BADLY, CREATING A SAFETY CONCERN FOR ME . DEALER SAID THAT I WOULD HAVE TO PAY 39 DOLLARS FOR WEST HILLS NISSAN NISSAN TO INSPECT THE VEHICLE. DEALER ALSO PROCEEDED TO EXPLAIN ALL THE REASON WHY THEY MAY NOT HONOR MY WARRANTY. DEALERS FIRST QUESTION WAS DID I BUY THE VEHICLE THERE, WHICH STARTED THE 20 POSSIBILITIES SCENARIO. I LEFT THE DEALER, ANGRY AND EXPRESSED IT TO THEM. COMPLAINT FILED WITH NISSAN WHO SEEMS TO HAVE MUCH OF THEIR CUSTOMER SERVICE IN MANILLA OR INDIA, VERY POOR COMMUNICATION WITH THEM ALSO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203173September 17, 2007
SEAT BELTS:REAR/OTHER
I WAS IN A LOW IMPACT WRECK--NO DAMAGE TO MY 2001 NISSAN QUEST VAN. MY 7 YEAR OLD SON WAS IN THE VERY BACK BENCH SEAT ON THE PASSENGER SIDE. WHEN I SLAMMED ON MY BRAKES TO AVOID BEING HIT BY THE OTHER VEHICLE MY SON'S SEAT BELT RELEASED AND HE WENT FLYING INTO THE FRONT PASSENGER SEAT AND THEN HIT THE SIDE DOOR. I WANT AN EXPLANATION AS TO WHY THE SEAT BELT BUCKLE FAILED IN A LOW IMPACT CRASH. I WILL BE TAKING IT TO A DEALERSHIP TO GET IT LOOKED AT. MY SON WAS INJURED IN THE CRASH AND HAD TO BE TRANSPORTED TO A TRAUMA UNIT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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