Nissan Murano Complaints (2010)

193 consumer complaints on file.

#11174263February 4, 2019
SERVICE BRAKES
IN OCTOBER 2018, DRIVING IN A MODERATE RAIN SHOWER, I DEPRESSED THE BRAKE PEDAL NORMALLY AND FELT THE BRAKING ACTION START, AGAIN NORMALLY, BUT WHEN I APPLIED MORE PRESSURE, THE PEDAL WENT ALMOST TO THE FLOOR BEFORE THE BRAKES STOPPED THE VEHICLE. THIS PROBLEM CONTINUED UNTIL I ARRIVED HOME. I TOOK THE VEHICLE TO A SERVICE FACILITY A FEW DAYS LATER, THE BRAKES WERE WORKING NORMALLY NOW. THE MECHANIC INDICATED I NEED NEW BRAKE PADS ON THE REAR WHEELS (THE FRONT BRAKES HAD BEEN REWORKED A YEAR PRIOR). AFTER THE REPAIRS THE BRAKES WORKED NORMALLY FOR A FEW WEEKS THEN STARTED GETTING SOFT AGAIN, ESPECIALLY DURING RAIN; THIS CONTINUED FOR 2 MONTHS. IN JANUARY, 2019 I TOOK THE VEHICLE TO A NISSAN DEALER TO HAVE THEM TROUBLESHOOT THE ISSUE. THEY FOUND A PROBLEM WITH THE PREVIOUS REAR WHEEL BRAKE REPAIR. I HAD NISSAN REPAIR THE REAR BRAKES AND BLEED THE SYSTEM. EVERYTHING WAS GOOD FOR 3 WEEKS THEN WHILE MAKING A TURN THE FRONT WHEELS SLIPPED AND THE BRAKE PEDAL HAD TO BE PUSHED TO THE FLOOR TO STOP THE VEHICLE. I LATER TESTED THE BRAKES (IN A SAFE LOCATION) BY "SLAMMING" ON THE BRAKES WHILE MOVING 30 MPH. THE BRAKES DID HOLD BUT MY FOOT FELT LIKE IT WAS ON THE FLOOR. THE SOFTNESS LASTED 2 DAYS BUT SEEMED TO GET BETTER WHEN I PUSHED THE BRAKE PEDAL NUMEROUS TIMES WHILE THE ENGINE WAS OFF. THIS PROBLEM HAS NOT BEEN RESOLVED AS OF THIS DATE. I AM VERY CONCERNED BUT HOW DO YOU FIX AN INTERMITTENT PROBLEM WITHOUT THROWING MONEY AT IT? THE BRAKE PROBLEM HAS ONLY OCCURRED ON CITY STREETS. THE 2010 ONLY HAS 32K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170566January 17, 2019
SERVICE BRAKES
BRAKES WENT TO THE FLOOR LOST CONTROL OF VEHICLE. WENT ON LAWN TO AVOID HITTING A PEDESTRIAN. VEHICLE HAS BEEN IN THE NISSAN DEALERSHIP IN THE PAST FOR THIS EXACT PROBLEM THAT RANDOMLY APPEARS. 2009 HAD A VOL RECALL AND THE AFFECTED PARTS INVOLVED ARE IN THIS MODEL YEAR AS WELL. THE DATE CODES SHOW IT TO BE A 2009 PART. NISSAN WOULD NOT ASSIST US. BRAKE RETURNED TO NORMAL OPERATION. VEHICLE HAS UNDER 60K MILES ON IT. OVER $3000.00 FOR REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166646January 12, 2019
SERVICE BRAKES
FOR THE PAST SEVERAL WEEKS THE CAR HAS HAD VERY SOFT BRAKES, DEPRESSING TO THE FLOOR BEFORE WEAKLY BRAKING. IT SEEMED TO COME ON ABRUPTLY WITH NO CLEAR PRECIPITANT. PUMPING THE BRAKES TEMPORARILY IMPROVES THE ISSUE, BUT ONLY FOR A NUMBER OF SECONDS. THE ISSUE HAS NOT PREVENTED US FROM DRIVING THE CAR, BUT EXTRA CARE HAS BEEN NEEDED IN MAINTAINING DISTANCE FROM THE VEHICLE IN FRONT AND WE KNOW IT NEEDS TO BE ADDRESSED. TODAY, I TOOK THE VEHICLE TO MY MECHANIC WHO SAYS THE ISSUE SEEMS TO BE WITH THE ABS UNIT, BUT REQUESTED WE GET A SECOND OPINION DUE TO THE HIGH COST OF REPLACEMENT ($2500). I DID SOME INVESTIGATING AND SEE THAT YOUR ADMINISTRATION CONDUCTED AN INVESTIGATION ON 2009 MURANO'S FOR THE EXACT SAME ISSUE. ON THIS COMPLAINT DATABASE THERE ARE OVER 20 REPORTS OF THIS SAME PROBLEM WITH 2010 MODELS, NOT TO MENTION THE MULTITUDE OF ISSUES REPORTED ELSEWHERE; HOWEVER, THERE HAS BEEN NO RECALL OR INVESTIGATION. THE ABS UNIT ITSELF, WHEN SHOPPING FOR A REPLACEMENT, IS APPARENTLY THE SAME AS THAT IN THE 2009. WHY HAS THERE NOT BEEN A RECALL ON THE 2010? ARE WE WAITING FOR SOMEONE TO DIE IN AN ACCIDENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165036January 7, 2019
SERVICE BRAKES
THE BRAKE SYSTEM COMPLELEY FAILED AND A REAR AXEL CAME LOOSE AND ALMOST LOST ATIRE DRIVING BEFORE THE BRAKES STOPPED AND FAILED IJUST HAD BRAKE FLUID PUT IN THE RESIVIOR TOO AND THEY STILL FAILED ON THE VEHICLE. *DSY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11163513December 26, 2018
STRUCTURE:BODY, VISIBILITY/WIPER
MY 2010 MURANO SUDDENLY DEVELOPED A LOOSE DRIVER'S INTERIOR SUN VISOR THAT HAS BECAME PROGRESSIVELY WORSE. IT WILL NOT STAY IN THE "UP" POSITION AND WILL DROP DOWN TO THE POINT WHERE IT BLOCKS MY VIEW OUT THE WINDSHIELD WHILE DRIVING. FROM DISCUSSIONS AT VARIOUS NISSAN ONLINE SITES, I HAVE FOUND THAT MANY OTHER OWNERS HAVE EXPERIENCED THE SAME PROBLEM FOR ONE OR BOTH VISORS. SOMETHING INSIDE THE VISOR ITSELF BREAKS AND THE VISOR WILL NO LONGER STAY WHERE ONE SETS IT. I HAVE HAD MINE SUDDENLY FALL DOWN UNEXPECTEDLY WHILE DRIVING OR ESPECIALLY GOING OVER A BUMP, ROAD VIBRATIONS OR SMALL POTHOLE ETC. AND IT WILL NOT STAY UP, SO SUDDENLY WITHOUT WARNING MY VIEW OF THE ROAD AND TRAFFIC IN FRONT OF ME IS BLOCKED. VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161259December 13, 2018
SERVICE BRAKES
THE VDC, BRAKE, TRACTION CONTROL AND ABS LIGHT CAME ON ON THE DASH. I HAD THE VEHICLE DIAGNOSED BY NISSAN AND THEY SAID THERE IS NO RECALL AND THE CAR IS OUT OF WARRANTY. I FILED A COMPLAINT WITH THERE CONSUMER AFFAIRS DEPARTMENT AND THEY SAID THEY ARE UNABLE TO HELP ME WITH THE PROBLEM. NISSAN RELEASED THE CAR TO ME KNOWING IT IS UNSAFE. THEY GAVE ME AN ESTIMATE OF $3000.00 TO REPAIR THE CAR. IN 2009,2011,2014-2017 THE SAME PART AND PROBLEM OCCURRED ON THESE CARS AS WELL. WHY IS 2010 NOT INCLUDED IN THE RECALL? I WOULD LIKE TO KNOW WHY? AND LOOKING FOR SOME HELP WITH THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161047December 12, 2018
POWER TRAIN
THE VEHICLE WAS IN TRANSIT DURIN MID DAY ON A CITY STREET WHEN IT STOPPED ACCELERATING AND STARTED MAKING NOISES. WAS ABLE TO DRIVE VERY SLOWLY TO NISSAN DEALERSHIP. THE VEHICLE HAD 126,000 MILES SO JUST OVER THE 120,000 EXTENSION. NISSAN REFUSES TO COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157191December 9, 2018
SERVICE BRAKES
BRAKES GOING ALL THE WAY TO THE FLOOR ABS LIGHT COMING ON AND VEHICLE WOULD NOT STOP. ALMOST INVOLVED IN HUGE ACCIDENT! 2009 BEING RECALLED BUT NISSAN HAS DENIED OFFERING US HELP BECAUSE STATES NO OPEN RECALLS ON 2010 SAME EXACT PROBLEM AS 09'S OUR MECHANIC WILL NOT TOUCH BECAUSE STATES IT IS A DEFECT WITH MURANOS AND DOES NOT WANT TO BE HELD LIABLE IN CASE SOMEONE IS KILLED IN MY VEHICLE AS I DRIVE MY CHILDREN DAILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156756December 7, 2018
SERVICE BRAKES
THE BRAKE SYSTEM FAILED BACK IN AUGUST CAUSING A TOTAL LOSS OF MY VEHICLE I SPRAINED MY NECK NOBODY WANTS TO KNOW ABOUT WHAT THIS SINGLE VETRAN HAS TO SAY I WAS PULLING INTO A GAS STATION AND THE BRAKES FAILED AND IT WAS OUT OF GAS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11151075November 12, 2018
POWER TRAIN
TRUCK ACCELERATES SLOWLY WHEN TAKING OFF FROM STATIONARY POINT. IT'S A IF IT'S NOT GETTING FUEL OR THE GEARS AREN'T SHIFTING. IT'S BEEN HAPPENING FOR ABOUT A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150397November 9, 2018
UNKNOWN OR OTHER
THE 2010 NISSAN MURANO IS DIEING IN THE MIDDLE OF DRIVING DOWN THE ROAD. IT HAS HAPPENED ON CITY STREETS, AND HIGHWAYS WITHOUT WARNING. IT REQUIRES A JUMP TO START BACK UP THEN IT WILL START RUNNING AGAIN. THIS IS GETTING MORE FREQUENT AND HAS BEEN HAPPENING SINCE THE LAST COUPLE OF MONTHS. REPLACED THE BATTERY ALREADY WITH NO IMPROVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145230November 4, 2018
SERVICE BRAKES
THE VEHICLE BRAKING SYSTEM IS FAILING DURING SUDDEN OR QUICK STOPS. WE TOOK THE VEHICLE TO A MECHANIC AND THEY FOUND NO ISSUES WITH THE VEHICLE THEY COULD OBSERVE AT THE TIME. THIS WAS ON 8/23/18. THE BRAKES NEED TO BE PUSHED TO THE FLOOR IN ORDER TO SLOW THE VEHICLE, IF AT ALL. THIS HAS HAPPENED AGAIN TODAY, 11/4/18. THE VEHICLE DID NOT WANT TO STOP AND TOOK MULTIPLE PUMPS OF THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124257September 4, 2018
SERVICE BRAKES
THE BRAKES FAILED (I WAS IN MOTION) AND I WAS ALMOST IN A CAR ACCIDENT. AS OF RIGHT NOW, I HAVE NO BRAKES. THERE IS CURRENTLY AN INVESTIGATION INTO THIS MATTER BY YOUR AGENCY AND NISSAN IS CURRENTLY CONDUCTING A "VOLUNTARY SERVICE CAMPAIGN." THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME AND THE SECOND TIME I HAVE REPORTED IT TO NISSAN AND YOUR AGENCY. I NEVER RECEIVED A RESPONSE FROM NISSAN OR YOUR AGENCY. THERE NEEDS TO BE A RECALL NOT ONLY FOR THE 2009'S, BUT THE 2010'S AS WELL. THIS IS A VERY DANGEROUS SITUATION AND NEEDS TO BE CORRECTED ASAP. I'M LUCKY I WASN'T KILLED TODAY BECAUSE OF NISSAN'S DEFECTIVE PARTS (ABS ACTUATOR). THERE'S MANY ARTICLES ON-LINE ABOUT THIS PROBLEM. COULD YOU PLEASE HELP ME AND THE OTHERS AFFECTED BY THIS PROBLEM? AS OF NOW, I HAVE NO BRAKES AND MY CAR CANNOT BE DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123983September 1, 2018
SERVICE BRAKES
DRIVING THE OTHER DAY, I HAD TO MAKE A FAST STOP AND MY BRAKE PETAL WENT ALL THE WAY TO THE FLOOR. I BARELY MISSED HITTING THE VEHICLE IN FRONT OF ME. I SWERVED TO THE LEFT AND FORTUNATELY THERE WAS NOT A VEHICLE IN THE LEFT LANE. THE BRAKES CONTINUED TO GO ALL THE WAY TO THE FLOOR FOR 24 HOURS. WHEN I TOOK IT TO MY MECHANIC THEY RETURNED TO NORMAL AND THEY COULD NOT FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115598August 3, 2018
AIR BAGS
I WAS IN ACC AN MY DRIVER SIDE AIR BAG POPED AS I WAS DRIVEN ON THE STREET AN A CAR TURN IN FRONT OF ME HIT ON PASSAGE SIDE FRONT AN MY AIR BAG DID NOT FILL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11114801July 31, 2018
STRUCTURE:BODY
DRIVING DOWN THE HIGHWAY WHEN THE SUNROOF ABOVE THE DRIVER EXPLODED SENDING SHARDS OF GLASS ABOUT THE CABIN OF THE CAR AND ALSO UP INTO THE AIR. NOTHING STRUCK THE CAR AND THE BREAKAGE WAS ACCOMPANIED BY A LOUD EXPLOSION TYPE SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110909July 12, 2018
POWER TRAIN
AT 65,000 MILES MY MURANO REQUIRED THE CVT TRANSMISSION, THE TRANSFER CASE, THE RT FRONT AXEL (AND HEAD GASKETS) TO BE REPLACED. AT THE TIME THE CVT TRANSMISSION WAS UNDER WARRANTY. NOW THE MURANO HAS 150,000 MILES AND THE CVT TRANSMISSION NEEDS TO BE REPLACED AGAIN! THIS WILL BE THE THIRD CVT TRANSMISSION IN 150,000 MILES AND OF COURSE THE NISSAN 120,000 MILE WARRANTY WHICH STARTED WHEN THE CAR WAS NEW NO LONGER COVERS THE CVT TRANSMISSION EVEN THOUGH THE CURRENT UNIT ONLY HAS 85,000 MILES OF USE. WHY HASN'T NISSAN BEEN FORCED TO CORRECT THE PROBLEM WITH THE CVT TRANSMISSION? (I ALSO HAVE A 2013 VERSA WITH A CVT TRANSMISSION THAT HAD TO BE REPLACED AT 65,000 MILES). BAD DESIGN THAT IS PUTTING CUSTOMERS AT RISK OF INJURY WHEN THE CTV TRANSMISSIONS FAIL AND DESTROY OTHER COMPONENTS IN THE DRIVE TRAIN. CURRENT PROBLEM: WHEN AT A FULL STOP THE CAR WILL NOT ACCELERATE. THE GAS CAN GO TO THE FLOOR AND THE CAR DOESN'T MOVE. THE DELAY IN ACCELERATION IS INTERMITTENT AND CAN LAST FROM LESS THAN A SECOND TO SEVERAL MINUTES. A SHUT DOWN AND RESTART OF THE CAR MAY BE NEEDED TO GET THE CAR TO ACCELERATE. THIS ISSUE HAS OCCURRED AT TRAFFIC LIGHTS ON LARGE ROADS IN THE NORTHERN VA TRAFFIC. NOT BEING ABLE TO MOVE THROUGH A TRAFFIC LIGHT AND BLOCKING MULTIPLE LANES OF TRAFFIC IN NORTHERN VA IS A VERY DANGEROUS PLACE TO BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092165May 7, 2018
SERVICE BRAKES
SOFT BRAKES, RECURRING CONCERN, REPLACED MASTER CYLINDER AND REPLACED BRAKE FLUID, STILL THE SOFT BRAKING IS STILL PRESENT. PEDAL GOES ALL THE WAY DOWN IN ORDER TO BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091011April 30, 2018
AIR BAGS
PASSENGER SIDE AIRBAG LIGHT IS CONTINUOUSLY BLINKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080813March 22, 2018
STRUCTURE:BODY, SUSPENSION, WHEELS
I PURCHASED MY CAR, USED, FROM NISSAN OF CANTON (MICHIGAN), ON SEPT. 23, 2016 WHERE THERE WERE NO DISCLOSURES OF ANY SAFETY CONCERNS DUE TO STRUCTURAL OR OTHER CONCERNS. ON MARCH 15, 2018, THE RIGHT REAR OF CAR MADE A METAL SNAPPING SOUND AND BEGAN DRIVING POORLY SO I TOOK THE CAR TO AN ASE CERTIFIED MECHANIC WHO FOUND "THE REAR FRAME HAS ROTTED OUT WHERE THE TORSION ARM MOUNTS TO THE CROSSMEMBER". I WAS TOLD THE SUB-FRAME SHOWS SIGNS OF EXCESSIVE RUST AND CORROSION SUCH THAT, THE CAR NEVER SHOULD HAVE BEEN PUT UP FOR SALE BY THE NISSAN DEALER IN 2016 AS THE ROT AND CORROSION OF THE FRAME IS A SAFETY CONCERN. THE MECHANIC INDICATED THAT WHEN THE CAR IS ON A LIFT, THE CORROSION, ROT AND EXCESSIVE RUST IS EVIDENT AND SHOULDN'T HAVE BEEN MISSED BY THE MECHANIC THE NISSAN DEALER'S USED TO ENSURE THE CAR WAS SAFE TO SELL. I TWICE CONTACTED THE NISSAN DEALERSHIP TO SHARE THIS INFORMATION AND TO SEEK A SOLUTION. I SENT THE USED CAR MANAGER A PICTURE OF THE UNDERCARRIAGE THAT IS INCLUDED BELOW. THE DEALER SAID THE RUST MUST HAVE DEVELOPED SINCE I TOOK OWNERSHIP OF THE CAR AND THAT THEY WEREN'T RESPONSIBLE. I REJECTED THIS AND ASKED TO MEET WITH THE USE CAR SALES MANAGER ON MONDAY, MARCH 26, 2018 WHERE I WILL ASK THAT THE CAR BE RETURNED TO THE DEALERSHIP FOR A FULL REFUND AS I DO NOT FEEL SAFE DRIVING A CAR SOLD TO ME WITH SERIOUS FRAME DAMAGE, ROT, RUST AND CORROSION. I AM FEARFUL THE ROTTED FRAME WILL SNAP, RESULTING IN AN ACCIDENT WHERE I OR OTHERS, MAY BE SERIOUSLY HURT OR EVEN KILLED. THE CONSUMER REQUESTED TO RETRACT THE COMPLAINT DUE TO A MISUNDERSTANDING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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