Nissan Juke Complaints

478 consumer complaints on file.

#11546294September 25, 2023
SUSPENSION, UNKNOWN OR OTHER, STEERING
Sept 2022 i bought my 2012 Nissan Juke from Jeff Wyler’s Nissan King AutoMall. April 23 the left, lower ball joint/axle (drivers side) broke. Needed fixed. Almost $2,000. I specifically asked them to check right sided ball joint/axle. Oh it’s fine. We checked it out and it’s all good. Less than 3 months later-the right sided axle and ball joint broke. It only took over 6 weeks and 3 different places (discount tires, tire discounters and Jeff Wyler’s dealership) to figure out what was wrong with my vehicle at this time. This time it cost me more (but since jeff wylers mechanics fix things and then jack up the price by $800) it actually cost me $1550 to fix it this time.I could have died. On both occasions and now it feels like the backend of my juke is shaking apart. I’m scared to death to drive my vehicle and I’ve told Jeff Wyler I think they sold me an unsafe vehicle and I am now terrified to drive it. But it’s the only car we have in our family and I can’t afford to buy another one. You have no idea as to how terrified I am to drive my car now; especially with that rear end shaking. omg! I’ve never owned a Nissan before and this is my last I have also asked Jeff Wyler’s dealership-wouldn’t this have been caught on their inspection of selling a used car? Wouldn’t the mechanic in April seen signs/symptoms of stress on the right sided ball joint when they looked at it when they fixed the left side? How do things like this get missed? & put MY LIFE IN DANGER as well as every other person on the roads while I drove with broken axles and ball joints? How can they sell vehicles that are not safe? omg! You cannot comprehend the terrified feeling along with anxiety/nausea and just pure terror of driving a vehicle that shakes still and where I’ve had to fix 2 separate massive breakages in the driveway mechanics or frame (idk. The 2nd time it happened; I thought its a bad tire). I am now more religious and spiritual because of this. I now pray several times daily
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542425September 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I purchased this Nissan 2012 from Hyundai Santa Maria. It has had a problem starting consistently. There are recorded records all over the net. Simply google Nissan Juke Push Button won't start. I have already spent some money trying to figure out the issue. People have been stranded in my car Calling triple A. It drains the batteries which are $250 each. Nissan indicates that the remote keyless entry that stalls in the accesory mode. It has been 10 yrs an people are having to dump their cars. Mine I pay $224 a month an 11k loan for it to sit in my driveway. It is a danger as if the car cannot be started in a hazardous situation then someone will die. The contact stated that Nissan has not offered any assistance so far. The contact was informed by Nissan that their vehicle does not apply to the recall and recommended that they pay for diagnostic testing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532467July 15, 2023
ENGINE
Belt in the engine snapped made the car overheat leak oil and radiator fluid. Mechanic said there was a recal for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531241July 10, 2023
POWER TRAIN, SUSPENSION, WHEELS
I bought this car LATE 2019, from a used dealership. I WAS ON THE FREEWAY ON MY WAY BACK FROM A 1 1/2 HR DRIVE. AND THE CAR SUDDENLY STOPPED ACCELERATING.! I WOULD PUSH DOWN ON THE GAS PETAL AND NOTHING. FREEWAY WITH TRAFFIC. IT WAS SO SCARY! THE CARS BEHIND ME ALMOST HIT ME! I MANAGED TO PUT ON MY HAZARDS LIGHTS ON AND PULLED OVER. THEN WAITED A WHILE, AND THEN TURNED IT BACK ON AND IT WORKED. THEN IT HAPPENED AGAIN. AN SO ON UNTIL I MADE IT BACK HOME, MY 1 HOUR DRIVE TURN INTO 3HRS BECAUSE I KEPT PULLING OVER., UNTIL I GOT INTO THE NEAREST TOWN TO A AUTOZONE TO CHECK IT. BECAUSE THE ENGINE LIGHT TURN ON, THEY WERE ABLE TO GIVE ME SOME CODES REGARDING THE ISSUE. APPARENTLY IT HAS SOMETHING TO DO WITH THE ●POWER TRAIN SYSTEM. CVT. TORQUE CONVERTER. IM NOT TO SURE WHAT IS THAT. IT HAPPENED ON THE FREEWAY, AND I WAS TERRIFIED! ITS ALSO IMPORTANT TO MENTION THAT JUST ONE MONTH AGO I PAYED AROUND $700 TO FIX THE SUSPENSION, AND CV JOINTS, NOT SURE THE NAME OF THE PROBLEM IT HAD. BUT IT WAS SOMETHING THAT KEPT EATING MY TIRES OUT.! I KEPT BUYING NEW AND USED TIRES, I EVEN TOOK IT TO GET IT ALIGNED. BUT IT KEPT EATING MY TIRES UP, THEN IN A TIRESHOP THEY TOLD ME TO TAKE IT TO A MECHANIC BECAUSE IT SEEM THAT SOMETHING WAS VERY BAD. BECAUSE THE TIRES THEY WOULDN'T LAST, I TOOK IT TO A MECHANIC AND HE SAID THAT I WAS IN DANGER BECAUSE THE CV JOINTS (I THINK THAT IS WHAT HE SAID) WERE ALMOST ABOUT TO FALL OFF.! BECAUSE THEY WERE DAMAGED AND THATS WAS ANOTHER ISSUE I HAD WITH THIS CAR. ●THE TIRE PRESSURE LIGHT KEEPS TURNING ON AND OFF, EVEN WHEN IT DOESN'T NEEDS AIR. ●AND THE TRACTION LIGHT TURNS ON LIKE IN A FLASHING WAY, AND THE CAR MOVES AND GETS OUT OF CONTROL SIDE TO SIDE. IT SEEMS LIKE THE CAR IS POSSES OR SOMETHING IT DOES HIS OWN THING IT GET OUT OF MY CONTROL. I JUST STOPPED DRIVING FOR NOW. I'M TERRIFIED TO DRIVE IT! WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529300June 28, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle continues to rev engine high upon starting. Causing service engine light & traction control warning light to turn on. Does so after sitting. No one has been able to diagnose. Once codes are cleared, light do not go back in for days/weeks. Little acceleration will occurs. Engine seems to over heat in hotter weather. This was after sitting in park for a min. Of 3 hours. Never after driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525963June 8, 2023
ENGINE
The contact's mother owns a 2013 Nissan Juke. The contact received notification of Manufacturer Communication Number: NTB14-030 in 2014. The vehicle was taken to the local dealer for the recall repair and the timing chain was replaced. The vehicle was repaired. The contact stated while approaching the parked vehicle, she became aware of an oil leak in the front passenger’s side tire. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the timing chain to be replaced a second time. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524485May 30, 2023
POWER TRAIN, ENGINE
The contact owns a 2013 Nissan Juke. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Later while driving at an undisclosed speed, the vehicle lost motive power and stalled, with the check engine warning light illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523679May 24, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2011 Nissan Juke. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the master sensor needed to be replaced. The part was replaced twice with an OEM and an aftermarket part however, the failure persisted. The contact received notification of NHTSA Campaign Number: 18V156000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed by the dealer that the database showed no information and the dealer declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522017May 15, 2023
ENGINE
The contact owns a 2013 Nissan Juke. The contact stated while driving 55 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that the service engine warning light was illuminated. The contact took the vehicle to an independent mechanic to be diagnosed and the contact was informed that the turbo charger and Mass Airflow (MAF) Sensor needed to be replaced. The independent mechanic replaced the Mass Airflow (MAF) Sensor but experienced the failure for a second time. The contact took the vehicle back to the independent mechanic and had the Mass Airflow (MAF) Sensor replaced for a second time but experienced the failure a third time. The contact took the vehicle to the local dealer and was informed that the vehicle needed to be diagnosed. The contact declined the diagnostic test due to the cost. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521833May 13, 2023
POWER TRAIN
Transmission has a problem with overheating on any trip longer than an hour, leading to the car going into limp mode and being unable to maintain speeds and/or climb any high % grade. This has happened to me multiple times, leading to an immediate loss of power and the need to pull over and park on mountain roads to avoid rolling backwards. This is a known issue on juke forums, and nissan themselves have code read countless cars with the CVT transmission being the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518417April 22, 2023
UNKNOWN OR OTHER
We purchased this vehicle brand new and currently has 24,000 miles and has always been garaged . I just became aware now that there is no functioning burglar alarm and possibly no ignition lock-out similar to the Kia and Hyundai issue . Even though there is a functioning armed indicator light on the dash and there is a horn alert on locking and the button on the key fob alerts , there is no alarm on attempted entry or other assault . I looked the other day to see if the alarm fuse might be blown and there was no fuse in that position and there was only one wire to that position which , of course , makes it non- functional . This vehicle has had the tires vandalized , sabotaged, 3 times and hit-and -run all in our church parking lot while we were inside the building , car locked , armed ? , and no alarm sounded ever . There is nothing in the owner's manual that says the alarm or lock-out is optional . I have owned a 2011 Juke , a 2014 Juke and I was not aware of any alarm problem . I have just contacted nissanUSA and local dealer , no response yet .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518447April 22, 2023
ENGINE
The timing chain rattled, wearing a hole in the timing cover causing oil leak. After driving my car and parking it, all of the oil leaked out on to the ground. When trying to drive the car, even before the oil leak, the car would completely shut off whenever I would slow down, including in the middle of intersections. After taking it to a mechanic, they told me that the timing chain had worn a hole in the timing cover, and a Nissan dealership service shop told me that I would need to get the engine replaced. Even before all of the oil leaked out, I was put in great danger not knowing when my car would shut off when driving it and slowing down. At one point, the service engine soon light came on, but it went away and the car drove like normal for a period before the oil leaked out. I was never informed about any recalls or service notices when I bought the car or when getting it routinely serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517610April 18, 2023
ENGINE
While driving, the turbo on the vehicle failed and caused the engine to fail, including sudden loss of an ability to accelerate. Smoke began coming from the hood in addition to horrendous sounds. There were no warning lights on my dashboard but I had begun to hear a high pitched, unusual sound. My safety and my passengers, as well as other drivers on the road were at risk due to traveling on a highway and the sudden inability to maintain speed. The dealer has confirmed the problem and multiple auto shops have confirmed this is a known problem with the vehicle year, make, and model. The car is low mileage (just over 63,000) and all have informed me that the mechanical failure is a manufacturing problem and of no fault of my own. The dealership has declined to provide any assistance due to being out of warranty, which is not the question at hand - the question is the manufacturing failure. I do not have anything in writing but could obtain from both Nissan of Richmond (dealership) and I have a case number with Nissan - #48625064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516793April 12, 2023
POWER TRAIN, STEERING, SUSPENSION
I'm the only owner of this vehicle. In Dec 2021 (@ 61000 miles) I had problems with steering my vehicle. I went to break and could not break on the expressway. I was on a 55 miles expressway during rush hour traffic. I came to a stop on the side of the road and when I try to engage the accelerator to get off to the exit the car will not move. It kept stalling and making grounding sounds. The steering wheel was hard to turn as well. Had the Nissan dealership tell me the transmission had to be replaced after 10 days of having my car at the dealership. The transmission was replaced. April 2023 (@ 87000 miles), I am back at the dealership with transmission again. This is the same transmission they put there in Dec 2021. I was going less than 10 mile on a normal roadway. The car will not accelerator or move over 10 mph. It sounded like it I was changing gear in a manual car. The abs light would blink off and on for a split second as the car jerk and trying to accelerate. I have also spend on replacing the suspending and steering, control arms and a whole bunch of other things.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515740April 6, 2023
ENGINE
The timing chain exploded as noted in the service bulletin: https://static.nhtsa.gov/odi/tsbs/2015/SB-10055923-4231.pdf Nissan is claiming that this model/VIN is not covered under this bulletin when it clearly is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515141April 3, 2023
ENGINE
The contact owns a 2011 Nissan Juke. The contact stated that on various occasions while driving at various speeds, a rattling noise was heard coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the timing chain needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the timing chain needed to be replaced again. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513254March 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Nissan Juke. The contact stated that while operating the vehicle, the odor of fuel was present inside and outside of the vehicle. The vehicle was taken to the local dealer who performed the recall repair under NHTSA Campaign Number: 18V156000 (Fuel System, Gasoline). After retrieving the vehicle, the odor of fuel was still present. The vehicle was taken back to the dealer who diagnosed that the fuel pressure sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The failure mileage was 106,000. The contact stated that after the recall repair was performed, there was still a fuel leak coming from the same part that they had replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509319February 27, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Nissan Juke. The contact stated while driving 70 MPH, the vehicle decelerated to 58 MPH unintendedly. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where the PCV valve was replaced; however, the failure persisted. Additionally, the contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed, and the contact was informed that the engine was blown and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under an unknown Extended Warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507858February 17, 2023
ENGINE AND ENGINE COOLING
The contact owned a 2016 Nissan Juke. The contact stated that his wife had previously driven the vehicle and parked it. Approximately five minutes later, a coworker informed her that the vehicle had caught fire. There were no previous warning indicator lights illuminated. The fire department was able to extinguish the fire. A police report was filed. There were no reported injuries or air bag deployment. An unknown Tesla parked and unoccupied next to the Nissan sustained fire damage. The vehicle was towed to an independent tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified about the failure but no additional assistance was provided. The insurance company deemed the vehicle a total loss. The failure mileage was approximately 100, 000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11507545February 16, 2023
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Engine stoped on highway stalled also starting button sticky
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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