Nissan Juke Complaints

478 consumer complaints on file.

#11170804January 18, 2019
ENGINE
TIMING CHAIN BROKE ON A 5-YEAR-OLD, 72,000 CAR. THE 2013 NISSAN JUKE'S HAVE A HISTORY OF DEFECTIVE TIMING CHAIN, YET NISSAN WOULD NOT GIVE AID FOR REPAIR OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166604January 12, 2019
STRUCTURE:BODY
THE DRIVERS DOOR WON'T OPEN AND IT'S NOT BECAUSE OF ICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165881January 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING, THE TIMING BELT FRACTURED. THE VEHICLE WAS TOWED TO LANDERS MCLARTY NISSAN OF HUNTSVILLE (6520 UNIVERSITY DR NW, HUNTSVILLE, AL 35806, (256) 203-8191). THE CONTACT WAS INFORMED THAT THERE WAS A RECALL FOR THE TIMING BELT, BUT THE VEHICLE WAS NOT INCLUDED. THE DEALER STATED THAT THE REPAIR WOULD COST $10,538. THE MANUFACTURER CONFIRMED THE CONTACT'S STATEMENT AND STATED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164502January 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING 40 MPH, THE VEHICLE LOST ACCELERATION WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN FAILED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED IN SEPTEMBER OF 2018 BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163655December 27, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING, THE TIMING CHAIN FRACTURED OFF INTO THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. AN INDEPENDENT MECHANIC STATED THAT THE FAILURE WAS DUE TO A DESIGN FLAW. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS TOWED TO KELLY NISSAN OF WOBURN (95 CEDAR ST, WOBURN, MA 01801, (781) 835-3500) TO BE DIAGNOSED. ALSO, A CONSUMER ADVOCATE PLANNED TO INVESTIGATE ON BEHALF OF THE MANUFACTURER TO DETERMINE IF THEY WOULD COVER SOME OF THE REPAIR COST. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162451December 19, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED. THE DRIVER ATTEMPTED TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND IT STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT NOTICED A BURNING ODOR COMING THROUGH THE VENTS FROM THE ENGINE. THE DRIVER ATTEMPTED TO RESTART THE VEHICLE WHILE IN TRAFFIC, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO MELLOY NISSAN (LOCATED AT 7707 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, (505) 545-6420), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11160899December 12, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 NISSAN JUKE. AFTER STARTING THE VEHICLE, THE TRANSMISSION FAILED TO OPERATE THE VEHICLE. THE VEHICLE WAS TOWED TO PELTIER NISSAN (3201 S SW LOOP 323, TYLER, TX 75701, (903) 561-7300) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO PAY FOR HALF OF THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155752December 3, 2018
ENGINE
I ARRIVED AT AN OUT OF TOWN DESTINATION TO FIND I HAD OIL COVERING THE MOTOR. MECHANIC STATED THERE WAS A 2" GASH IN THE FRONT COVER OF THE TIMING CHAIN, WHICH WAS COMING FROM THE INSIDE OUT. GOOGLE SEARCH REVEALED THERE WAS A PREVIOUS RECALL FOR THE SAME ISSUE BUT WHEN I CONTACTED NISSAN, THEY SAID MY VEHICLE WAS MANUFACTURED AT A DIFFERENT PLANT AND WAS NOT COVERED UNDER RECALL. MECHANIC FIXED THE VEHICLE AND STATED THE ISSUE WAS DEFINITELY A MANUFACTURER'S DEFECT AND WAS NOT CAUSED BY WEAR OR NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154149November 27, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TURBO-CHARGE PROBLEM CAR SLOWS DOWN AND STOPS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152246November 17, 2018
ELECTRICAL SYSTEM
PROBLEMS WITH CONSTANT BATTERY DRAINAGE. EVEN THOUGH THE CAR IS JUST PARKED AND NOTHING ON BATTERY DRAINS RANDOMLY AND OUT OF NOWHERE. I HAVE REPLACED BATTERY 7 TIMES IN THE LAST 2 YEARS. I AM ALWAYS SCARED TO BE STRANDED AND EN UP CALLING AAA TO RESCUE ME. I HAVE CALLED AAA AT LEAST 12 TIMES IN THE LAST 3 YEARS JUST TO GET MY CAR GOING. I HAVE TAKEN THE CAR FOR SERVICE AND DIAGNOSIS TO VARIOUS NISSAN DEALERSHIPD TO HAVE CHECKED AND THEY ALWAYS SAY THEY DON'T KNOW WHAT THE SOURCE OF THE PROBLEM IS. THIS IS SO BEYOND FRUSTRATING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152191November 17, 2018
FUEL/PROPULSION SYSTEM
FUEL PRESSUE SENSOR FAILED AFTER TORQUED DOWN RECALL WAS COMPLETED BY DEALER. BOUGHT MY 2011 JUKE NEW FROM DEALER. CAR HAS BEEN PAID OFF SINCE 2016. I NEVER RECEIVED ANY RECALL INFORMATION REGARDING THE FUEL PRESSURE SENSOR UNTIL 2018. I WAS NOT EXPERIENCING ANY PROBLEMS WITH THE VEHICLE. APON RECIEVING THE RECALL NOTICE IN MAY 2018, I TOOK MY VEHICLE IN TO THE NISSAN DEALERSHIP TO ADDRESS RECALL. I PICKED UP MY JUKE AND BROUGHT IT HOME. SINCE I HAVE ANOTHER VEHICLE, THIS ONE WAS NOT MY DAILY DRIVER. I WENT OUT ONCE EVERY FEW DAYS TO CRANK IT UP. I DID NOTICE THAT THERE WAS A FUEL SMELL WHEN I CRANKED THE CAR. THOUGHT MAYBE SINCE THEY TORQUED THE FUEL PRESSURE SENSOR FOR THE RECALL, MAYBE SOMEHOW FUEL HAD GOTTEN IN THE ENGINE COMPARTMENT AND WOULD SIMPLY BURN OFF. THIS CONTINUED EVERY TIME I STARTED THE CAR. I DECIDED TO TAKE IT BACK TO THE DEALER. HAD TO TOW VEHICLE 30+ MILES BECAUSE OF POSSIBLE FIRE OR EXPLOSION FROM ANY IGNITION SOURCE THAT COULD OCCUR. I WAS CONCERNED WHEN THE FUEL SMELL DID NOT GO AWAY. SERVICE MANAGER CALLED AND SAID IT WAS THE FUEL PRESSURE SENDER AND THAT IT WOULD NEED TO BE REPLACED. I ASK FOR PART NUMBER WHICH CAME BACK TO FUEL PRESSURE SENSOR. HE ADVISED ME THAT I WOULD HAVE TO PAY OVER $750 DOLLARS FOR PARTS AND LABOR. SO I AUTHORIZED HIM TO ORDER THE PART BECAUSE THEY DONT KEEP RECALL PARTS ON HAND. I NEEDED TO CONTACT NISSAN. MY QUESTION IS IF THERE IS OR HAS BEEN 3 SEPARATE RECALLS FOR THIS PART AND MY VEHICLE WAS FINE BEFORE THE 2018 RECALL REPAIR. WHY IS THE DEALER REQUIRING ME TO PAY FOR THE REPAIR? IT IS MY UNDERSTANDING THAT RECALLS DONT HAVE AN EXPIRATION DATE. IF A PART FAILS THAT IS A KNOWN RECALLED PART THROUGHOUT NISSAN VEHICLES, THEN WHY ISN'T IT BEING REPLACED FOR FREE DUE TO THE HAZARDOUS NATURE OF NOT REPLACING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151948November 16, 2018
VEHICLE SPEED CONTROL
DRIVING ON HIGHWAY AVERAGING 80 MPH. I WAS NOT USING CRUISE CONTROL. AFTER 4 HOURS OF DRIVING THE VEHICLE BEGINS TO DECELERATE. I PRESSED THE GAS PEDAL FURTHER TO ACCELERATE, YET IT HAD NO EFFECT. THE VEHICLE SPEED DROPPED TO 60 MPH. I PUT ON HAZARDS. I SHIFTED THE AUTOMATIC GEAR SHIFT TO MANUAL AND ATTEMPTED TO DOWNSHIFT. THE GEAR INDICATOR ON THE DASHBOARD SHOWED 7 (TOP GEAR), AND AS I ATTEMPTED TO DOWNSHIFT, THE TRANSMISSION WOULD NOT DOWNSHIFT. THE '7' GEAR INDICATOR BEGAN TO FLASH. THE VEHICLE CONTINUED TO DECELERATE TO 50 MPH. THIS HAPPENED WITHIN A MATTER OF 10 SECONDS. I IMMEDIATELY MADE MY WAY TO THE SHOULDER OF THE HIGHWAY. DURING THIS TIME, THE CHECK ENGINE LIGHT NEVER FLASHED, NOR DID ANY OTHER INDICATOR LIGHT COME ON. THE TEMPERATURE GAUGE WAS WELL BELOW THE HALFWAY POINT. I PARKED, AND RAISED THE HOOD TO EXAMINE THE VEHICLE. THE FLUIDS WERE ALL AT RECOMMENDED LEVELS. AFTER 5 MINUTES, I BEGAN TO DRIVE AGAIN ON THE SHOULDER. THE VEHICLE SLOWLY ACCELERATED AND WOULD NOT GO OVER 50 MPH. I PULLED OFF TO THE NEXT EXIT AND DROVE TO A GAS STATION. I DOUBLE CHECKED THE FLUIDS AND USED THE OWNERS MANUAL TO HELP IDENTIFY ANY DASHBOARD INDICATOR LIGHTS THAT MAY SIGNIFY THAT SOMETHING IS MALFUNCTIONING. NOTHING SHOWED. I KEPT THE CAR OFF FOR OVER 20 MINUTES. I STARTED THE CAR BACK UP AND IT RAN NORMALLY WITHOUT PROBLEMS. THERE HAS BEEN 4 OTHER TIMES I CAN RECALL WHERE THIS HAS HAPPENED. I HAVE TAKEN IT TO THE NISSAN DEALER BACK IN 2016 REPORTING THIS ISSUE, AND THEY HAVE NOT BEEN ABLE TO RECREATE THE ISSUE. I AM CURRENTLY SITTING AT A NISSAN DEALER 300 MILES FROM HOME AS I AM ON A TRIP AND THEY STILL CANNOT FIGURE IT OUT. THIS ALL HAPPENED ON A 70MPH HIGHWAY AS MY 11 YR OLD DAUGHTER WAS IN THE CAR WITH ME, AND HAD CARS AND SEMI TRUCKS SWERVING TO AVOID HITTING US. I HAVE A 16 YR OLD SON WHO DRIVES MY CAR, AND I HAVE SERIOUS CONCERN FOR HIS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151436November 14, 2018
UNKNOWN OR OTHER
MY CAR WAS PARKED IN MY DRIVEWAY. I GOT INTO IT TO GO TO WORK, AND WHEN I SHUT THE DRIVER'S SIDE DOOR THE SUNROOF SHATTERED ON TOP OF ME. I GOT OUT OF THE CAR TO LOOK AT THE DAMAGE. THE SUNROOF LOOKED WARPED UPWARD IN A COUPLE PLACES, AND IT WAS SHATTERED. WHEN I CLOSED THE DOOR AGAIN, EVEN MORE OF IT FELL INTO MY CAR. (I LIVE IN TEXAS. THERE WAS A SLIGHT FROST ON MY FRONT WINDSHIELD BUT THAT'S ALL. THE WEATHER ALONE COULD NOT HAVE CAUSED MY TEMPERED GLASS SUNROOF TO CRACK AND SHATTER.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150146November 8, 2018
STRUCTURE:BODY
OPENED DOOR ON DRIVER SIDE, HEAR LOUD POP, WELDS ON STOOD FRAME AT LEADING EDGE BROKE FREE CAUSING DOOR TO PULL APART. BROUGHT TO DEALERSHIP, PER BODY SHOP IMPROPER WELDING AT FACTORY ALLOWED RUST TO FORM CAUSING WELDING TO FAIL. UNCLEAR AT THIS TIME IF DOOR IS STRUCTURALLY UNSAFE IN THE EVENT OF AN ACCIDENT UNTIL DOOR SKIN IS REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149873November 7, 2018
AIR BAGS
DRIVER'S STEERING WHEEL MOUNTED AIRBAG DEPLOYED WITH NO IMPACT OR ACCIDENT. NO PRIOR ACCIDENT OR REPAIRS TO MY VEHICLE. NO NOISES OR VIBRATIONS OCCURRED IN MY VEHICLE PRIOR TO OR ON THE DAY OF THE ACCIDENT. I DID NOT HEAR OR SEE ANY FAULT CODE REGARDING THE VEHICLE'S AIRBAG SYSTEM WHILE I WAS DRIVING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11149884November 7, 2018
UNKNOWN OR OTHER
THE TURBO COMPONENT WENT OUT AND ITS UNSAFE TO DRIVE, I AM ONE MONTH OUTSIDE OF THE RECALL FOR THIS PROBLEM MY CAR IS A 2011 WITH 57K MILES ON IT AND THE AVERAGE FOR LA IS 12-15K. I AM TRYING TO OPEN A CASE WITH NISSAN TO SEE IF THEY WILL COVER IT CONSIDERING THEIR OWN MECHANICS TOLD ME I COULDN'T HAVE CAUSED THIS AND ITS A MANUFACTURE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144939November 2, 2018
POWER TRAIN
ISSUES WITH TIMING CHAIN CREATING LOUD NOISE WHEN RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144139October 30, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2016 NISSAN JUKE SL AWD AUG 2017, I TRADED-IN A 2011 NISSAN JUKE SL FOR A NEW 2016 JUKE SL 1. TRANSMISSION CATCHES: 2016 JUKE HAS A TRANSMISSION ISSUE WHICH PREVENTS THE CAR FROM ACCELERATING EVEN WHEN DRIVING ON THE HIGHWAY, WHICH RESULTS IN DRIVER/PASSENGERS IN CAR THAT WON'T MOVE. YOU HAVE TO COME TO A COMPLETE STOP TO GET THE TRANSMISSION TO 'CATCH'. NISSAN WAS NOTIFIED FOUR DAYS AFTER THE CAR WAS PURCHASED. NISSAN ACKNOWLEDGED BEING ABLE TO DUPLICATE ISSUE OVER VOICEMAIL BUT THEN CLAIMED THEY COULDN'T AFTER REQUESTING THE CAR BE BOUGHT BACK. 2. EXHAUST INSIDE CAR: EXHAUST FUMES PERMEATE INSIDE THE CAR WHENEVER THE AC/HEAT/DEFROST ARE ON MAKING IT IMPOSSIBLE TO BE IN THE CAR WITHOUT THE WINDOWS DOWN NO MATTER HOW HOT OR COLD IT IS OUTSIDE. THE SMELL IS SO OVERWHELMING THAT IS CAUSES NAUSEA, SLEEPINESS AND HEADACHE. NISSAN'S RESPONSE, "YOU WILL SMELL SOME ANTIFREEZE/EXHAUST WHEN YOU'RE IN THE CAR". 3. ELECTRICAL ISSUE: THE NAVIGATION/STEREO/CONSOLE RANDOMLY SHUTS OFF - WHILE DRIVING - WHICH HAS ALSO CAUSED THE VOLUME KNOB TO BE INOPERABLE. I EMAILED ANDREW TAVI, TODD WOODS AND MARK SWENSON REQUESTING THEY INTERVENE TO BUY THE CAR BACK, BUT THEY HAVE TURNED THE MATTER BACK OVER TO NISSAN CUSTOMER CARE WHO I REPORTED THE ISSUE TO LAST FALL (2017); THIS IS THE SAME NISSAN CUSTOMER CARE WHO DIDN'T ASK TO LISTEN TO THE VOICEMAIL FROM THE DEALERSHIP ACKNOWLEDGING BEING ABLE TO DUPLICATE THE ISSUE WITH THE TRANSMISSION OR THE MULTIPLE VIDEO'S I MADE SHOWING THE ISSUE WITH THE TRANSMISSION. IF YOU GOOGLE, "JUKE REVVING NO ACCELERATION" YOU WILL FIND MULTIPLE POSTS AND VIDEOS FROM PEOPLE IN THE US AND EUROPE WHO ARE HAVING THE SAME ISSUE WITH THEIR NISSAN'S AND ASIDE FROM THE TRANSMISSION ISSUE ITSELF THE SECONDARY COMMON FACTOR IS THAT THEY ALL, LIKE MY JUKE, REPORT THAT THEIR CAR DOES NOT 'THROW A CODE". *PLEASE* INVESTIGATE FOR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143748October 29, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V156000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE REPAIR FAILED TO REMEDY THE VEHICLE. THE VEHICLE WAS TAKEN TO SHEEHY NISSAN OF GLEN BURNIE (7232 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 754-1777) WHERE THE VEHICLE WAS REPAIRED TWICE. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142776October 26, 2018
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
THE JUKE HAS HAD INTERMITTENT STALLING AND NO START ISSUES. THE CAR HAS STALLED WHILE IN MOTION AS WELL AS PARKED AT IDLE. ONCE IT STALLS, IT WILL NOT IMMEDIATELY START AGAIN. THE DEALER HAS BEEN UNABLE TO DETERMINE THE CAUSE, DESPITE HAVING TO PAY FOR TOWING SEVERAL TIMES. THE LOCAL ABC AFFILIATE HAS DONE AT LEAST TWO REPORTS OF OTHER NISSAN OWNER EXPERIENCING THE SAME PROBLEM ELUDING TO A HEAT RELATED ISSUE. IF THAT IS TRUE, THE TEMPERATURE IS COOLING OFF HERE IN THE DESERT I'M AFRAID I WILL NOT SEE THIS PROBLEM UNTIL SPRING AND THE WARRANTY EXPIRES. NISSAN HAS REFUSED TO REPURCHASE THE CAR TO THIS POINT. WITHOUT MY AGREEMENT, THEY HAVE OPENED AN ARBITRATION CASE OFFERING ME $1500 "FOR MY INCONVENIENCE". THE CAR HAS LOST MORE IN TRADE-IN VALUE THAN WHAT THEY'VE OFFERED..GOING THROUGH MINIMAL CARFAX REPORTS ON JUKES, I'VE FOUND A HIGH PERCENTAGE OF JUKES WITH SIMILAR PROBLEMS. .*BF. *TR *DT *JB *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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