MINI Cooper Complaints (2011)

200 consumer complaints on file.

#11541123August 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539052August 17, 2023
ELECTRICAL SYSTEM
the car just started to smoke it looked like it was going to catch fire now the car won't start and I can't use it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538286August 14, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
Headlights, blinker, windows, power steering,not working!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535499July 31, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper S. The contact stated that while driving at an undisclosed speed, the contact was informed that the left turn signal light was inoperable. The vehicle was taken to a local Pep Boys, where the left turn signal light bulb was replaced twice; however, the failure recurred 30 minutes later each time. Additionally, the contact stated that the brake lights were inoperable. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534408July 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper S Clubman. The contact stated that water was entering the motherboard and fuse box. While driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle failed to restart. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical System). The manufacturer was contacted. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533988July 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533845July 22, 2023
STRUCTURE:BODY
Water coming in from somewhere to the driver side front and rear floorboard only I've checked everywhere and taking it to a couple of shops replaced heater core and crossover holes checked for air condition leaks all checked out good windows seals good so ot must be a defect somewhere. 03
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532668July 17, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532545July 16, 2023
AIR BAGS
Starting June 2023 the Airbag indicator light would turn on when I put a bag or even something light on the passenger seat. Now it randomly goes on if I hit a bump in the road. Keep in mind I don't have an actual passenger that sits in the "Passenger seat". Which is completely baffling me! Please create a recall MINI/BMW Corporation, because I see that the 2011 MINI's are all having this problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529150June 27, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper Convertible. The contact stated that upon starting the vehicle, the electronics operated erratically and had limited functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the electronic control module inside the footwell had shorted out due to a water leak. The vehicle was not repaired. The contact related the failure NHTSA Campaign Number: 23V337000 (Electrical System) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526341June 10, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
Can't use turn signals and can't lower windows to use hand signals, almost got rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521556May 11, 2023
AIR BAGS
THE PASSENGER AIRBAG WARNING LIGHT INDICATING THE PASSENGER SIDE AIRBAG IS DISABLED IS ON, EVEN IF PASSENGER IS SEATED. THE WARNING WAS INTERMITTENT STARTING IN 2015 AND THE CONTINUOUS SINCE 2022. OUR MECHANIC TELLS US THE ON-BOARD COMPUTER SYSTEM NO LONGER RECOGNIZES THE PASSENGER FRONT AIRBAG SENSOR. THEREFORE, THE AIRBAGS ARE BEING DISABLED FOR BOTH PASSENGER AND DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520101May 2, 2023
ENGINE
The contact owns a 2011 Mini Cooper Countryman. The contact stated while starting the vehicle, the contact noticed an abnormal sound. The contact stated that after the vehicle warmed up, the abnormal sound stopped. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle was out of warranty. The manufacturer was not contacted. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519932May 1, 2023
ELECTRICAL SYSTEM
Dear NHTSA, I am writing to express my concerns about the safety of the 2011 Mini Cooper, specifically regarding the Car Access System (CAS) module. There is a widespread issue with the CAS module failing, which can result in the vehicle not starting or even stalling while driving. This poses a serious safety risk to drivers and passengers, as a sudden stall or loss of power can lead to accidents, injuries, or death. Furthermore, there is currently a backorder of the part, and it is not clear if there are any parts available which do not have this single point of failure. This means that even if a vehicle owner experiences this issue, there is no clear resolution to the problem, and the vehicle remains unsafe to drive. This has been diagnosed by an automotive repair shop, and I have discussed this issue with the Mini Cooper dealer, Mini Cooper/BMW manufacturing, BMW/Mini Assistance, and the auto repair shop. Both the dealer and the auto shop have both reported over a dozen cars with the same issue that have all been rendered non-functional. Average time to allegedly fix the problem is anywhere between 4 months and 1 year, but there does not seem to be resolution. The Mini Cooper dealer said there likely will be a recall at some point, but given the company’s history of failing to address safety issues such as these and issuing recalls in a timely manner, we have taken reporting this issue into our own hands. I believe that this issue warrants an investigation by the NHTSA and that a recall may be necessary to ensure the safety of drivers and passengers of the 2011 Mini Cooper. I urge you to take action on this matter and investigate this issue further. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516087April 8, 2023
AIR BAGS, SEATS
There is a known issue with the passenger seat occupancy sensor that trips the airbag/seatblet lights and, I assume, doesn't turn off the airbag in the applicable situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514824March 31, 2023
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2011 Mini Cooper. The contact stated while starting the vehicle, the air bag warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the air bag mat sensor on the passenger’s side needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514570March 30, 2023
AIR BAGS
All air bags lights are on. Indicates airbags are deactivated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512562March 18, 2023
SERVICE BRAKES
Left brake light continues to blow out with a loud pop through the speakers. Instrument at parts store shows ABS warning but not on dash. Bulb has been replaced approximately 5 times and continues to blow out after a day or two. No one can seem to find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493526November 14, 2022
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
The passenger seat occupancy detection module and program failed. The red airbag and seatbelt lights went on. According to the dealership, the default setting is that the airbag will not go off if the module is broken. A Google search suggests that this is a common problem; so much so that there is an electronic gadget you can buy and videos on YouTube on how to install it to do a "workaround" to get the light to go off without fixing the module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492816November 8, 2022
AIR BAGS
Car shows signs of passenger seat occupancy sensor recall. Mini acknowledges the recall has not been performed. Mini expanded recall to 10 years from date of service but because previous owner didn't get recall done I cannot. This is a known issue with these cars and should not have an expiration date! Dealer I purchased car from used says that because recall isn't listed here then they aren't liable to fix it...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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