Mercury Sable Complaints

5,381 consumer complaints on file.

#10102053December 2, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
COIL SPRINGS CORRODED. VEHICLE WAS THEN TAKEN TO DEALER FOR SERVICE. LATER, CONSUMER FOUND OUT THERE WAS RECALL 04V332000 ON THIS SUBJECT. SHE SPOKE WITH MERCURY FOR REIMBURSEMENT. THEY REFERRED HER TO THE DEALER WHERE SHE PURCHASED THE VEHICLE. DEALER TOLD CONSUMER THAT IT MIGHT TAKE A WHILE FOR HER TO RECEIVE REIMBURSEMENT. ON AUGUST 31ST, 2004 CONSUMER WAS TOLD THAT THE REIMBURSEMENT WAS SENT OUT. THERE WAS STILL NO RESPONSE WEEKS AFTER. THEY CONTACTED DEALER AGAIN, AND WAS TOLD THAT THEY NEVER HAD PAPER WORK DONE. BOTH MANUFACTURER AND DEALER GAVE CONSUMER A RUN AROUND. CONSUMER STILL DID NOT RECEIVE REIMBURSEMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105291November 30, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE OWNER REQUESTED A FULL REFUND FOR REPLACEMENT OF THE BROKEN SPRING AND THE DAMAGE TO THE SUSPENSION AND TIRES. *BF THE TIRE WAS RIPPED IN ALMOST A COMPLETE CIRCLE. RECALL# 04V332000. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103485November 30, 2004
AIR BAGS
AIR BAG DID NOT DEPLOY IN HEAD ON COLLISION. *BF THE CONSUMER WAS INVOLVED IN A HEAD ON COLLISION WHICH RESULTED IN A TOTAL LOSS. *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10100813November 30, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING WITH MY LIGHTS ON, THE LIGHTS IN THE DASH WENT OUT. THEN AFTER 10 TO 15 MINUTES, THE LIGHTS CAME BACK AGAIN. THIS HAPPENED QUITE FREQUENTLY. THE CAR WAS TAKEN TO THE DEALER ON 11/24/2003 AND THE DEALER SAID THAT HE FIXED IT BUT THE LIGHTS IN THE DASH KEPT GOING OF AND ON OCCATIONALLY. THE LIGHTS IN THE DASH WENT OFF COMPLETELY IN OCTOBER 2004. TOOK THE CAR TO THE DEALER AGAIN AND THE DEALER SAID THAT IT WAS A DEFECTIVE SWITCH AND REPLACED IT ON 11/24/2004. THE SAME NIGHT THE LIGHTS IN THE DASH WENT OUT. I WILL BE TAKING THIS CAR TO THE DEALER AGAIN ON THE 5TH OF DECEMBER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101612November 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE JUMPS FORWARD ABOUT 3 FEET WHEN IT IS STARTED. OCCASIONALLY, THE SAME PROBLEM OCCURS WHEN IDLING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101545November 22, 2004
EXTERIOR LIGHTING:TURN SIGNAL
WHILE DRIVING 20 MPH, THE CONSUMER NOTICED THAT THE TURN SIGNALS WERE INOPERATIVE. PLEASE PROVIDE ADDITIONAL DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100306November 21, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
BROKEN RIGHT FRONT COIL SPRING OBSERVED WHILE SERVICING BRAKE SYSTEM. SEVERE CLUNKING SOUND RADIATED THROUGH VEHICLE FOR 3-5 DAYS PRIOR TO SERVICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100046November 16, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE DRIVER'S SIDE REAR COIL SPRING BROKE AND CAUSED THE TIRE TO BE PUNCTURED WHILE DRIVING. THE CAR WAS TAKEN IN FOR REPAIR AND FOUND THAT THE PASSENGER REAR COIL SPRING WAS ALSO BROKEN. CALLED FORD AND FOUND THAT THERE WAS A RECALL FOR THE FRONT SPRINGS ONLY. THE CAR IS CURRENTLY NOT SAFE TO DRIVE. MY SABLE HAS 23,000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097375November 15, 2004
SUSPENSION:REAR
THE REAR COIL SPRINGS HAD RUSTED COMPLETELY. THE OWNER CONTACTED THE MANUFACTURER WHO STATED THERE WAS NOTHING THEY COULD DO. *JB THE STRUT WAS POINTING AND RUBBING THE TIRE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099895November 12, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING 20 MPH VEHICLE ACCELERATED UNCONTROLLABLY. CONSUMER APPLIED THE BRAKE PEDAL AND WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. IT WAS TAKEN TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097225November 12, 2004
VEHICLE SPEED CONTROL:CABLES
THE ACCELERATOR CABLE SNAPPED WHILE DRIVING ON A BRIDGE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. *JB *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101131November 10, 2004
UNKNOWN OR OTHER
RECEIVED 3 SAFETY RECALL NOTICE. SHOULD ONE OCCUR, COULD CAUSE A BLOW OUT OF A FRONT TIRE. *BF THE CONSUMER REQUESTED COMPENSATION. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099954November 5, 2004
ELECTRICAL SYSTEM
VEHICLE SHUTS DOWN AT HIGHWAY SPEED WITHOUT WARNING. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *BF THE THEFT LIGHT CAME ON AS WELL AS THE ABS LIGHT WHEN THE VEHICLE SHUT OFF. THE CONSUMER WAS TOLD THE IDLER AIR CONTROL WAS BAD AND HAD TO BE REPLACED. *TC WHEN THE VEHICLE STALLED FOR THE THIRD TIME, THE ABS LIGHT DID NOT ILLUMINATE, BUT THE BATTERY LIGHT ALONG WITH OTHER LIGHTS WHICH DISPLAYED PICTURES DID ILLUMINATE. THE DEALER HAD NO IDEA WHAT THE PROBLEM WAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101097November 5, 2004
ENGINE AND ENGINE COOLING
VEHICLE STALLED INTERMITTENTLY WHILE DRIVING. *NM VEHICLE GAVE NO WARNING BEFORE IT DIED. SERVICE DEPT CAN NOT FIND THE PROBLEM. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099319November 3, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 55 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, DUAL AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED A COMPOUND FRACTURE TO THE RIGHT THIGH, AND MANY OTHER MAJOR INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10098210November 3, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL, EQUIPMENT
I WAS ON THE HIGHWAY SO I PUT ON THE CRUISE CONTROL, WHEN I HIT THE BRAKES THE CAR SLOWED DOWN, THEN WHEN I REASLED THE BRAKES THE CAR RADILY SPEED UP, AND IT IS HARD TO SHUT IT OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099297November 3, 2004
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING 30 MPH REAR SUB FRAME MOUNT BUSHING SEPARATED FROM THE VEHICLE. RECALL 98V323000 FOR THE SUB FRAME MOUNT BOLTS WAS ISSUED. DEALER REFUSED TO REPAIR THE VEHICLE BECAUSE IT WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096535October 28, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION:FRONT:MACPHERSON STRUT, TIRES
THIS WAS A FAILURE THAT FORTUNATELY WAS CAUGHT BEFORE A CRASH. I PURCHASED THE VEHICLE USED LAST DECEMBER. FROM THE TIME I PURCHASED IT THERE WAS A CLUNKING SOUND THAT CAME FROM UNDER THE FRONT ON THE DRIVER'S SIDE. AT THE END OF SEPTEMBER MY HUSBAND NOTICED THAT THE ENGINE WAS MOVING BACK AND FORTH (FRONT TO BACK) WHEN THE CAR WOULD START OUT AND BACK UP. HE CONTINUED TO MONITOR IT FOR A FEW DAYS WHEN IT STARTED TO SOUND IF IT WERE WHIRRING AND GRINDING ON THE DRIVER'S SIDE. HE TOOK IT TO A REPAIR PLACE, FISHER AUTO BODY AND REPAIR IN SOMERSET. THERE THEY FOUND THE FOLLOWING, THE FRONT STRUTS WERE BAD, THE DRIVER SIDE WAS LEAKING AND HAD LITTLE FUNCTION, THE PASSENGER SIDE WAS WEAK; THE FRONT SUBFRAME ASSEMBLY MOUNT HAD RUSTED THROUGH AND HAD SEPERATED; THE REAR MOTOR MOUNT WAS DEFECTIVE AND HAD TO BE REPLACED; THE REAR SUBFRAME ASSEMBLY MOUNTS NEEDED TO BE REPLACED (TO CURE THE CLUNKING); THE DRIVER SIDE WHEEL BEARING HAD GONE AND NEEDED TO BE REPLACED (TO REPAIR THE WHIRRING SOUND), PLUS STRUT MOUNT, CUSHION, ETC. THE TOTAL COST OF THE REPAIR WAS NEARLY $1600. ALTHOUGH I SUSPECT THE WEAK STRUTS ALLOWED THE SUBFRAME TO SLAM TO THE GROUND ON HILLS OR SHARP GULLEYS WHICH CONTRIBUTED TO THE FRONT MOUNTS BREAKING, THEY WERE CLEARLY NOT DESIGNED TO STAND UP IN THE LONG RUN. THE SAME DESIGN WAS USED ON THE 93 TAURUS FOR INSTANCE AND YOU RECALLED THE REAR MOUNTS AND REQUIRED A BEEFED UP MOUNTING PLATE AND DESIGN. YOU SHOULD FORCE FORD (MERCURY) TO DO THE SAME WITH THIS CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099110October 27, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
SEVERAL UNEXPECTED EXPERIENCES WITH COOLING SYSTEM FAILURE. *BF RECALL NUMBERS; 97V019000, 01V390000, & 01I011000. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096508October 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 MERCURY SABLE VIN # [XXX]. THE AUTOMATIC TRANSMISSION SLIPS BADLY WHEN GOING FROM FIRST TO SECOND GEAR. I HAVE BEEN TRYING TO GET THE DEALER, FAIRFEILD LINCOLN MERCURY, 6065 DIXIE HIGHWAY, FAIRFEILD OHIO, 45014, TO REPAIR THE PROBLEM SINCE 11/17/03 WITH NO RESULT. ON OCTOBER 25, 2004 I PULLED OUT IN TRAFFIC AND WAS ALMOST STRUCK WHEN THE VEHICLE FAILED TO SHIFT AND ACCELERATE THROUGH THE INTERSECTION. THE TRANSMISSION FAILS TO SHIFT AND THE RPMS MAXED OUT. THE VEHICLE SIMPLY COASTED THROUGH THE INTERSECTION AND THE OTHER VEHICLE WAS ABLE TO NARROWLY AVOID HITTING ME. ON THE THREE OCCASION (WHICH I CAN DOCUMENT) THE DEALERSHIP SAID THEY DROVE THE VEHICLE AND COULD NOT DUPLICATE THE FAILURE AND THUS THEY COULD NOT REPAIR THE VEHICLE.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Sable