Mercury Sable Complaints

5,381 consumer complaints on file.

#750745August 19, 2001
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE OVERHEATED..HAD THE CAR TOWED TO THE DEALER.THEY FINALLY FOUND A LEAK IN THE HEADGASKET.THEY DID NOT MENTION THAT THIS WAS A RECURRING PROBLEM WITH THE 3.8 ENGINE. I LATER WROTE TO FORD MOTOR CO. DIRECTOR OF VEHICLE SERVICE,STATING THE PROBLEM I HAD WITH THE ENGINE REFERED TO A NEWS ITEM THAT SAID FORD WAS EXTENDING THE ENGINE WARRANTY ON THE 3.8 ENGINES TO INCLUDE THE 1994 AND 1995 MODELS. I WAS INFORMED THAT THE 1993 MODELS WERE NOT INCLUDED. SINCE THAT TIME I HAVE READ THE LONG LIST OF COMPLAINTS FROM 1993 MERCURY OWNERS ON YOUR WEBSITE....THERE IS OBVIOUSLY A PROBLEM WITH THE 1993 3.8 ENGINE! A MECHANIC TOLD ME THAT HE BELIEVED THAT FORD (MERCURY) WAS NOW TAKING CARE OF THE PROBLEM(REIMBURSING REAIR COSTS)......IS THIS TRUE? I WOULD APPRECIATE ANY UPDATED INFORMATION YOU COULD SEND ME ABOUT THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562548August 16, 2001
SUSPENSION
THE LEFT FRONT SPRING PIERCED THE FRONT TIRE, AFTER IT HAD BROKEN IN TWO WHILE CONSUMER WAS BACKING OUT OF DRIVEWAY, DEALER FOUND PASSENGER SPRING, STABLIZER LINK, AND STRUT BEARING BROKEN, BOTH SPRINGS WERE REPLACED.*JB MANUFACTURER NOTIFIED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750576August 16, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, AIR BAGS
MANUFACTURER REFUSES TO INVESTIGATE AIR BAG DEFECT, ALONG WITH THE OTHER PROBLEMS. HOWEVER, I AM CONCERN ABOUT DRIVING AROUND IN A VEHICLE I THOUGHT WAS SAFE. ME AND MY CHILDREN COULD HAVE LOST OUR LIVES TO THAT 18 WHEEL TRUCK. THE TRUCK STRUCK BOTH THE FRON AND REAR OF MY 1998 SABLE AND THE BAGS DID NOT DEPLOY. FORD CONSUMER AFFAIRS DEPARTMENT STATED TO ME THAT THE VEHICLE WAS NEVER ON A CALL BACK AND THE MANUFACTURER WARRANTY EXPIRED. I HAD AN EXTENDED WARRANTY ON MY CAR AT THE TIME OF THE ACCIDENT. I HAD THIS CAR TESTED WHEN I FIRST PURCHASED IT. IT HAD SOME ELECTRICAL AND ENGINE PROBLEMS OF WHICH I HELD ON TO THE INVOICES . I FEEL THAT THE MANUFACTURER IS RESPONSIBLE FOR THIS DEFECT. IT UNDETERMINE IF THE CAR WAS DEFECTIVE AT THE TIME OF PURCHASE. BUT I CAN SAY IT HAD ELECTRICAL PROBLEMS. WHICH MAY HAVE AFFECTED THE AIR BAG SENSORS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#750433August 14, 2001
STRUCTURE:BODY
THE PLASTIC MOLDING THAT WAS REPLACED AFTER CRASHED IS WAVY AND THE PLACE WHERE I GOT THE CAR FIXED AND FORD SAID THERE IS NOTHING THEY CAN DO ABOUT IT THAT'S JUST THE WAY IT IS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894228August 14, 2001
ELECTRICAL SYSTEM:IGNITION
INTERMITTENTLY IN HOT CLIMATES VEHICLE WILL STALL OUT AND DIE WITHOUT WARNING. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894304August 14, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
INTERMITTENTLY WHEN TURNING STEERING WHEEL TO THE LEFT WITHOUT ANY INDICATION VEHICLE WOULD STALL. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894130August 13, 2001
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN BRAKES ARE APPLIED BRAKE PEDAL IS DEPRESSED AND IT GOES DOWN FLUSH WITH ACCELERATOR PEDAL, CAUSING UNINTENTIONAL ACCELERATION. BRAKE PEDAL SITS HIGHER THAN ACCELRERATOR PEDAL. SO ACCLERATOR DOES NOT CAUSE A PROBLEM, UNTILE BRAKE IS APPLIED. FORD SENT A LETTER STATING IT WAS WITHIN DESIGN SPECIFICATIONS FOR THE VEHICLE.*AK THE CONSUMER DEPRESSES THE ACCELERATOR PEDAL AND THE BRAKE PEDAL AT THE SAME TIME UNINTENTIONALLY DUE TO FAULTY DESIGN OF THE PEDAL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894220August 13, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHENEVER TRAVELING AT VARIOUS SPEED VEHICLE WOULD STALL OUT. VEHICLE CAN BE RESTARTED . TOOK VEHICLE TO DEALERSHIP, AND MECHANIC COULD GIVE NO INDICATION OF THE CAUSE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750258August 12, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING BRAKES AT HIGHWAY SPEED, (55+) THE BRAKES SHUDDER AND VIBRATE THE STEERING WHEEL. TOOK CAR TO STUART POWELL, FORD-MERCURY, DANVILLE, KY. AND WAS TOLD THE ROTORS WERE SURFACED AND THE BRAKES WERE REPAIRED. ABOUT 1 1/2 MONTHS LATER THE SAME PROBLEM STARTED AGAIN IN ADDITION TO WHEN THE BRAKE PEDAL IS PUSHED IT SEEMS HARD AND DOESN'T STOP UNLESS A LOT OF PRESSURE IS APPLIED. ALSO WHEN PUTTING ENOUGH PRESSURE ON THE PEDAL TO STOP, THE PEDAL GOES ALMOST TO THE FLOOR . TOOK THE CAR BACK TO STUART POWELL FORD-MERCURY AND THEY KEPT IT FOR ONE FULL DAY, TEST DROVE IT FOR 1.2 MILES AND TOLD ME THEY COULD NOT FIND ANYTHING WRONG. I BELIEVE THE BRAKES ON THIS CAR NEED TO BE REPAIRED BEFORE I HAVE A SERIOUS ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562435August 9, 2001
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE ORIGINAL SPARE TIRE, WHICH WAS NEVER USED, WAS INSTALLED ON THE VEHICLE, WHILE DRIVING THE TIRE EXPERIENCED TREAD/BELT SEPARATION, THE TIRE MAKE/MODEL WAS NOT GIVEN BECAUSE THE CONSUMER STATED THAT IT WAS UNREADABLE, THE TIRE HAD UNDER 300 MILES ON IT, SPECIFIC INJURY INFORMATION WAS NOT GIVEN. NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#893839August 8, 2001
ENGINE AND ENGINE COOLING:ENGINE
HEAD GASKET IS LEAKING ANTI- FREEZE INTO ENGINE BLOCK MIXING WITH OIL, CAUSING ENGINE TO BURN UP AND VEHICLE TO DIE WITHOUT ANY PRIOR WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749802August 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS VEHICLE WAS PURCHASED USED FROM A MERCURY DEALERSHIP AND HAS BEEN IN THE SHOP FOR REPAIRS OVER 30 TIMES. THE ENGINE HAS ALWAYS RAN HOT WITH THE TEMPERATURE NEAR OR AT THE RED LINE. DEALERSHIP SAYS THIS IS NORMAL AND NOT A PROBLEM. HOWEVER, THE EXCESSIVE HEAT CONSTANTLY BOILS OUT THE ENGINE COOLANT AND HAS CAUSED EXCESSIVE WEAR INSIDE THE COOLANT LINES WITH FAILIURES ABOVE THE THERMOSTAT, AND ABOVE THE ENGINE AT THE FIREWALL, AND OF THE UPPER AND LOWER HOSES, AS WELL AS TWO THERMOSTATS. THE EXCESSIVE HEAT HAS ALSO PREVENTED PROPER COOLING OF THE TRANSMISSION FLUID WHICH HAS RESULTED IN SHIFTING PROBLEMS AND EVENTUAL FAILURE OF THE TRANSMISSION. THE MOTOR MOUNTS ON THIS VEHICLE HAVE BEEN REPLACED AT LEAST 8 TIMES (WE HAVE AN INTERNAL LETTER FROM FORD THAT INDICATES THEY KNOW THE MOUNTS ARE DEFECTIVE AND WILL REPLACE THEM FOR FREE IF THE OWNER HAS THIS LETTER). THE ENGINE OIL LIGHT IS NOW BEGINNING TO FLICKER AND THE TRANSMISSION IS NOT SHIFTING PROPERLY, AGAIN. THE VALVE COVER AND TIMING COVER GASKETS WERE REPLACED 5,000 MILES AGO BECAUSE THEY WERE LEAKING OIL ONTO THE CATALYTIC CONVERTER AND EXHAUST SYSTEM, WHICH CAUSED CONSTANT BURNING ODOR AND SMOKE. I BELIEVE THIS VEHICLE, AND ALL MODELS OF IT WITH THE SAME ENGINE, POSES A SERIOUS FIRE AND ACCIDENT HAZARD DUE TO THE CONSTANT HIGH ENGINE TEMPERATURES WHICH ARE NOT NORMAL, REGARDLESS OF WHAT THE MANUFACTURER SAYS. THE HIGH TEMPS ARE CAUSING TRANSMISSION FAILURES, GASKET FAILURES, COOLANT LINE FAILURES, AND SENSOR FAILURES (SEVERAL HAVE HAD TO BE REPLACED ON OUR CAR). YOUR DATABASE SHOWS HUNDREDS OF SIMILAR COMPLAINTS. THE SABLE/TAURUS NEEDS TO BE RECALLED FOR ALL VERSIONS WITH THE 3.8 LITER ENGINE, NOT JUST A FEW SELECT YEARS, AND FORD NEEDS TO REIMBURSE ALL EXPENSES INCURRED BY THE OWNERS FOR ENGINE AND ENGINE COMPONENT REPAIRS. WE HAVE ALSO HAD WATER PUMP FAILURES, COMPUTER FAILURE, BRAKE FAILURE, STRUT FAILURE, REAR SUSPENSION FAILURE, CRUISE CONTROL LOCKUP WHICH PLACED THE ENGINE IN HIGH SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893410August 3, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHEN STEPPING ON GAS PEDAL RPMS GO UP BUT ENGINE DOESN'T RESPOND. THIS HAPPENS IN THE MORNING AND ACTS INTERMITTENTLY. CONTACTED DEALER, AND DEALER FUEL PUMP NEEDED REPLACEMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749569August 1, 2001
SEAT BELTS:FRONT:ANCHORAGE
I HAVE THREE CHILDREN. THE YOUNGEST ONE IS OUTGROWING HIS TODDLER CAR SEAT. ALL CAR SEATS FOR OLDER CHILDREN REQUIRE A LAP AND SHOULDER BELT TO WORK, BUT THIS CAR HAS ONLY A CENTER REAR LAP BELT. I TRIED TO INSTALL A HARNESS IN THE CENTER, BUT WAS TOLD BY THE DEALER THAT IT IS IMPOSSIBLE TO INSTALL A CENTER REAR TETHER ANCHOR IN THIS CAR. HELP!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562297July 31, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION FAILED WITHOUT WARNING WHILE STOPPED AT A TRAFFIC LIGHT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749450July 30, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
UPON BRAKING TO A STOP, MY WIFE AND I EACH HAD SEVERAL INCIDENCES OF HITTING THE BRAKE PEDAL AND GAS PEDAL SIMOULTANEOULY CAUSING CAR TO ACCELERATE INSTEAD OF STOPPING. THE CURE IS TO HAVE THE BRAKES ENGAGE AT A HIGHER POINT SO THAT THE FOOT IS SUFFECIENTLY ABOVE THE GAS PEDAL AS IS THE CASE WITH MY 1988, BMW 325I. OF COURSE, SEPARATING THE TWO PEDALS WOULD ALSO HELP. FORTUNATELY, ONLY ONE INCIDENT CAUSED A MINOR ACCIDENT WITH NEGLIBLE DAMAGE. A FORD ENGINEER HAS REPORTED THAT ALL BRAKE OPERATIONS ARE NORMAL ON MY CAR. IT SEEMS TO ME THAT DESIGN STANDARDS SHOULD BE EMPLOYED IN THE LOCATION OF THE BRAKE PEDAL TO THE GAS PEDAL. FORD ALSO REPORTED THAT HERE HAS NEVER BEEN A COMPLAINT REGARDING A SIMILAR SITUATION. IS THIS TRUE? FORD ALSO INFORMED ME THAT THERE IS NO "UP / DOWN" ADUSTMENT FACTOR IN THE RELATION TO WHEN THE BRAKES ENGAGE. THE CAR HAS THE ADUSTIBLE GAS AND BRAKE PEDAL ASSEMBLY THAT ADJUSTS TO ALLOW PETITE DRIVERS TO SIT FURTHER FROM THE STEERING WHEEL FOR AIR BAG DEPLOYMENT SAFETY. THIS MOVEMENT COULD ALSO CONTRIBUTE TO THE PROBLEM BECAUSE. UNCONSCIOULY, THE POSITION OF THE BRAKE PAD MY NOT BE IN REMEMBERED AFTER THE BRAKE PADS HAVE BEEN MOVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785543July 29, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE VEHICLE EMITS AN ODOR/FUMES FROM THE ENGINE COMPARTMENT, THE DEALER HAS BEEN UNABLE TO LOCATE THE SOURCE OF THE PROBLEM, THE CONSUMER TEST DROVE ANOTHER VEHICLE ON THE DEALER'S LOT WITH SIMILAR MILEAGE AND IT EMITTED THE SAME SMELL, THE FUMES EASILY GET INTO THE VEHICLE THROUGH THE DASH VENTS OR OPEN WINDOWS, THE SECOND CAR TESTED WAS BUILT IN THE SAME PLANT AND THE SAME MONTH AS THE CONSUMER'S VEHICLE, THE VEHICLE CANNOT BE DRIVE WITH THE WINDOWS OPEN OR VENT/AC ON WITHOUT BEING OVERCOME BY THE FUMES/SMELL. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749225July 26, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE BACKING CAR FROM GARAGE(SLOWLY) RIGHT FRONT COIL SPRING SNAPPED ,STABBING TIRE , SLICING TIRE 360 DRGREES. VEHICLE DROPPED TO FLOOR BREAKING UPPER BEARING ON COIL SPRING. LOOKS LIKE A DEFECT IN THE STEEL AT BREAK AND AT OTHER LOCATIONS ON COIL. HAD THIS HAPPENED AT ANY SPEED A SURE ACCIDENT WAS GOING TO HAPPEN. THIS IS A SERIOUS FLAW THAT FORD SAYS HAS NO RECALL, THUS NO RECOURSE FOR ME EXCEPT NEVER BUY ANOTHER FORD. THANK YOU ( WHERE ARE THESE COILS MADE MEXICO???)*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749158July 25, 2001
ENGINE AND ENGINE COOLING:ENGINE
HEAD GASKETS FAILED ANTIFREEZE LEAKED THROUGH ENGINE BLOCK CAUSING IT TO CRACK ENGINE TOOK 3 WEEKS TO GET CAR BACK REPLACEMENT ENGINE OVERHEATED CAUSIG ANTIFREEZE TO BOIL OUT HEAD GASKETS LEAKAGE CAR HAD TO BE TOWEDX2 DEALER HAS CAR WILL REPLACE ENGINE AGAIN SAME PEOPLE AS BEFORE SAID AT LEAST ANOTHER 3 WEEKS WITHOUT MY CAR NEED MY CAR FOR WORK GETTING IMPATIENT WITH JD BYRIDERS ATTITUDE ABOUT PROBLEMS WITH THE CAR WONDERING IF THIS CAR SHOULD'VE BEEN RECALLED FROM DAY 1 OF MANUFACTURING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562240July 24, 2001
POWER TRAIN:MANUAL TRANSMISSION
THE TRANSMISSION FAILED CAUSING THE VEHICLE NOT TO MOVE WHILE AT A STOP LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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