Mercury Mountaineer Complaints (1999)

151 consumer complaints on file.

#11098222May 27, 2018
VEHICLE SPEED CONTROL
CURSE CONTROL OCCASIONALLY MAKES ENGINE ACCELERATE WHILE AND AFTER BRAKE APPLIED WHILE MOVING UNDER 5 MPH AND EVEN WHILE STOPPED WITH BRAKE STILL APPLIED. MORE THAN ONCE A PEDESTRIAN WAS AT RISK IN A CROSSWALK WHILE VEHICLE STOPPED WITH BRAKE STILL APPLIED, THEN ENGINE SUDDENLY BECAME NEAR FULL THROTTLE, REQUIRING EVEN STRONGER PRESSING OF BRAKE PEDDLE. WE TOOK THE CAR TO DEALER (HENRY DAY FORD) WHO UPDATED ENGINE CONTROL ROM; BUT SAME PROBLEM CONTINUED TO EXIST. THE DEALER OFFERED NO WARRANTY OF REPAIR OR EVEN ACKNOWLEDGEMENT OF PROBLEM. WE NOW DRIVE WITH THE CRUSE CONTROL AND HORN AND ??? CABLE DISCONNECTED NEAR WINDSHIELD WASHER RESERVOIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061016January 7, 2018
AIR BAGS
EXPLODING AIRBAGS FILLED VEHICLE WITH SMOKE AND ASH. I RECEIVED MINOR BURNS AND ABRASIONS ON ARMS AND FACE, DAUGHTER RIDING IN BACK SEAT RECEIVED BLACK EYE FORM FLYING OBJECT AND REQUIRED SCAN OF HEAD TO RULE OUT HEAD INJURY. WAS RESULT OF ACCIDENT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10928208November 28, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER EQUIPPED WITH COOPER DISCOVERER H/T TIRES, SIZE: P265/75R15. WHILE DRIVING APPROXIMATELY 70 MPH, A LOUD BANGING NOISE CAME FROM THE REAR OF THE VEHICLE. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT THE REAR DRIVER SIDE TIRE HAD EXPERIENCED TREAD SEPARATION, WHICH ALSO CAUSED DAMAGE TO THE REAR BODY PANEL OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND TIRE FAILURE MILEAGE WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 180,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617975July 31, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE OF THE VEHICLE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512583May 17, 2013
VISIBILITY/WIPER
REAR WINDOW WIPER MOTOR , WASHER WORKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439981December 14, 2011
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT WAS ON. RAN DIAGNOSTICS TO DETERMINE THE FUEL TANK WAS NOT PULLING A VACUUM. DETERMINED THE FUEL FILLER NECK PIPE WAS CRACKED AT THE TOP OF THE LINE NEAR THE TANK CAP. WENT TO REPLACE THE FUEL FILLER NECK PIPE AND FOUND OUT WHERE THE PIPE MEETS THE TANK, MORE THAN 1/2 OF THE DIAMETER OF THE CONNECTION WAS MISSING (RUSTED THRU) AND BROKE OFF WHILE TRYING TO REMOVE THE HOSE (THE METAL ATTACHMENT FROM THE TANK IS STUCK IN THE FILLER NECK HOSE). THE OUTSIDE OF THE TANK WAS WET WITH FUEL. THE REST OF THE TANK IS SOLID WITH NO THIN WALLS. REPLACED TANK AND FILLER PIPE WITH NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439000December 8, 2011
TIRES
TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE VEHICLE WAS EQUIPPED WITH GOODYEAR WRANGLER TIRES, LINE SIZE: P235/75/R15, DOT NUMBER: RTN-ST235-75-15105S. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE FRONT PASSENGER SIDE TIRE BLEW. THE CONTACT LOST CONTROL OF VEHICLE AND DROVE INTO THE WOODS, CRASHING INTO SEVERAL TREES. THE CONTACT RECEIVED INJURIES TO THE RIBS, HEAD, BACK AND SHOULDERS. THE POLICE DEPARTMENT WAS CALLED TO THE SCENE AND A POLICE REPORT WAS FILED (SOUTH CAROLINA POLICE REPORT NUMBER: 40-8691422). THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10410359July 3, 2011
ELECTRICAL SYSTEM
HAVE BEEN HAVING TROUBLE WITH DOOR LOCKS, DELAY SWITCH ON REARVIEW MIRROR, WINDOW LOCK AND WINDOW FUNCTIONS, ABS ON ALL THE TIME ,DOOR AJAR LIGHT ON ALL THE TIME. NONFUNCTIONING DOME LIGHT SWITCHES AND INTERMITTENT CHECK ENGINE LIGHT ( WHICH WHEN CHECKED WAS DETERMINED TO BE SOME UNKNOWN INSUFFICIENT EXHAUST FLOW ISSUE). CONSTANT CLICKING NOISES COMING FROM THE FAR LEFT DRIVERS SIDE OF DASH. WE NOTICED A FLAME COMING OUT OF MY LEFT FRONT TOP DASH VENT AFTER CAR HAD BEEN PARKED FOR 5+ HOURS. IT'S OBVIOUS THE FIRE STARTED IN THE DASH AND IT BURNT BOTH OF THE WIRING HARNESSES UNDER THE LEFT FRONT CONTROL PANEL HITTING THE VENT LINE AND COMING OUT THE TOP VENT OF THE DRIVERS SIDE OF THE DASH. WE HAD TO POOR BUCKETS OF WATER INSIDE DASH VENTS/ OPENINGS AND FRONT HOOD AREA TO GET THE FLAMES OUT. OUR INJURIES WERE INCURRED WHILE TRYING TO PUT OUT THE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10399883May 10, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND IDLE WHEN IT CAUGHT IN FIRE FROM THE ENGINE AREA AND SPREAD TO THE INSTRUMENT PANEL. THE INSTRUMENTAL PANEL AND THE ENGINE COMPONENTS WERE COMPLETELY MELTED. THE FIRE DEPARTMENT WAS CALLED AND ADVISED THAT THE FIRE ORIGINATED AT THE ENGINE. A FIRE REPORT WAS FILED. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10286967October 10, 2009
VISIBILITY
FRONT WIPERS STOP WORKING. THIS OCCURS ABRUPTLY WITHOUT REGARD TO WEATHER CONDITIONS, TIME THE CAR IS RUNNING, ETC. I HAVE REPLACED BOTH THE MOTOR AND THE SWITCH. THE WIPERS STILL FAIL. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249272November 19, 2008
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE VEHICLE HAS FIRESTONE STEELTEX A/T TIRES. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO SWERVE FROM SIDE TO SIDE. THE DRIVER PULLED ONTO THE SIDE OF THE ROAD AND DISCOVERED THAT THE REAR PASSENGER TIRE HAD TREAD SEPARATION. THE TIRE SIZE WAS UNKNOWN. THE CURRENT MILEAGE WAS 102,172 AND FAILURE MILEAGE WAS 102,162.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226614May 5, 2008
ENGINE AND ENGINE COOLING
MY CAR CAUGHT ON FIRE, WHILE PARKED IN MY GARAGE. MY GARAGE BURNED COMPLETELY DOWN AND SOME DAMAGE WAS DONE TO MY HOME AND SURROUNDING PROPERTY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10220689March 10, 2008
STRUCTURE:BODY:HOOD
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE PAINT BEGAN PEELING OFF THE HOOD ON THE DRIVER SIDE. THE MANUFACTURER AND DEALER HAVE NOT BEEN NOTIFIED. THE VEHICLE HAS NOT BEGUN TO RUST. THE CURRENT AND FAILURE MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219550February 28, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL SWITCH IN AUGUST OF 2007. THE PARTS FOR THE RECALL REPAIR ARE TAKING AN EXTREMELY LONG TIME TO ARRIVE. HE WAS DISSATISFIED THAT FORD NEVER PROVIDED THEIR CUSTOMERS WITH UPDATES AND HE HAD TO CALL 8-10 TIMES, MORE THAN ONCE A MONTH, TO FIND OUT THE STATUS OF THE RECALL. THE CONTACT STATED THAT HIS LOCAL DEALER REFUSED TO DEACTIVATE THE CRUISE CONTROL BECAUSE THEY FELT IT WAS UNNECESSARY. THE DEALER WAS LOCATED THIRTY MILES AWAY FROM HIS RESIDENCE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 75,000. UPDATE 04-02-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218285February 11, 2008
SUSPENSION
1999 MERCURY MOUNTAINEER SWAY BAR FAILURE. CONSUMER STATES THAT FRONT PASSENGER SWAY BAR LINK WAS SHEARED OFF. THEN HE NOTICED THE DRIVER SIDE SWAY BAR LINK WAS THE SAME WAY. CONSUMER REPLACED BOTH OF THE LINKS. *KB THE CONSUMER STATED A RECALL HAD BEEN ISSUED FOR EARLIER MODELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212969December 27, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. HE RECEIVED RECALL NOTICE 05S28 IN SEPTEMBER OF 2006. THE PARTS ARE NOT AVAILABLE. THE VEHICLE SPEED CONTROL IS NOT DISCONNECTED. THE CURRENT MILEAGE WAS 77000. THERE ARE NO FAILURES AT THIS TIME. THE VIN IS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211509December 11, 2007
SEATS:FRONT ASSEMBLY:RECLINER
ON MY VEHICLE A BOLD ON THE DRIVER SIDE SEAT HAS BROKEN CAUSING ADDITIONAL DAMAGE TO THE SEAT. THE TUBULAR PART INSIDE IS CRACKED AND NEEDS TO BE REPLACED. APPARENTLY THERE WAS A RECALL ON THE BOLT THAT BROKE, BUT I NEVER RECEIVED A RECALL NOTICE IN THE MAIL. FORD IS STATING THIS WAS SENT TO ME 6 TIMES. I DO NOT RECALL EVER RECEIVING A NOTICE. FORD WILL NOT AUTHORIZE THE DEALER TO REPAIR THIS AT NO COST TO ME. I HAVE SINCE TALKED WITH SEVERAL PEOPLE AT THE CUSTOMER SERVICE # PROVIDED TO ME BY THE DEALERSHIP, AND STILL HAVE NO RESOLUTION...OTHER THAN THEY WILL REPLACE THE BOLT THAT BROKE...NOT THE REST CAUSED BY THIS BROKEN BOLT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186820April 3, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. WHILE DRIVING THE VEHICLE THE CONTACT SMELLED SMOKE AND PULLED OFF THE ROAD. AS THE SMELL INTENSIFIED THE CONTACT TURNED OFF THE IGNITION SWITCH AND EXITED THE VEHICLE. THE CONTACT STATED THAT WITHIN FIVE MINUTES THE SMOKE TURNED GRAY AND BLACK IN COLOR. THE FIRE DEPARTMENT WAS NOTIFIED, AND, BY THE TIME THEY ARRIVED, THE VEHICLE WAS IN FLAMES UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO THE INSURANCE INVESTIGATORS, AND A REPORT WAS PENDING TO DETERMINE THE CAUSE OF THE FIRE. THE CURRENT AND FAILURE MILEAGE WERE 54,717.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10175165December 5, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED THE VEHICLE LOST TRACTION, DUE TO ICE ON THE ROAD, AND HIT A GUARD RAIL, WHILE TRAVELING 20 MPH. THE VEHICLE IMPACTED THE GUARD RAIL HEAD ON, AND THE FRONTAL AIRBAGS FAILED TO DEPLOY. BOTH PARTIES WERE SECURED BY THE SEAT BELTS. A POLICE REPORT AND PHOTOS WERE TAKEN OF THE INCIDENT. THE VEHICLE WAS DRIVEN AWAY AFTER THE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED REPAIR SHOP AS INSTRUCTED BY THE INSURER. THE SERVICE DEALER AND MANUFACTURER WERE NOT ALERTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10156533May 1, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE HIT ANOTHER VEHICLE FROM BEHIND AND THE FRONTAL AIRBAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AT THE SCENE AND THE DRIVER SUSTAINED MINOR INJURIES. AFTER THE ACCIDENT, THE AIR BAG LIGHT ILLUMINATED. THE DEALERSHIP WAS NOT ALERTED AND NO INSPECTIONS HAVE BEEN MADE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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