Mercury Milan Complaints

2,579 consumer complaints on file.

#10683724February 16, 2015
SERVICE BRAKES
WHILE DRIVING TO WORK AND THEN BACK HOME FROM WORK I CROSS OVER A COUPLE OF RAILROAD TRACKS. GOING OVER THEM RATHER ROUGH ONE TIME, I NOTICED MY ABS SYSTEM LIGHT ENGAGED AND CAME ON. EVERYTHING APPEARS OKAY, ABS LIGHT GOES BACK OFF SO WE CONTINUE DRIVING. HOWEVER, THE BRAKES ARE EXTREMELY SOFT AND OFTEN HAVE TO BE PUSHED ALL THE WAY TO THE FLOOR TO ENGAGE ANY REAL ABILITY TO STOP THE VEHICLE. WE FOUND THAT PUMPING THE BRAKES SEEMS TO HELP THEIR SOFTNESS, BUT IT IS NOT A FIX FOR THE SITUATION AS THE BRAKE PEDAL WILL STILL RETURN TO THE FLOOR WHEN THE NEXT NEED FOR BRAKING ARISES. THEN WE WILL HAVE PERIODS OF DRIVING WITH NO ISSUES. BUT HAVE HAD THIS SAME PROBLEM WITH THE BRAKE PEDAL RE-OCCUR WITH SOME MILD ROAD ABNORMALITIES. SINCE THIS IS NOT AN ISSUE THAT WAS CONSTANT AT THE TIME, WE LEARNED A WAY TO GET AROUND IT BY PUMPING THE BRAKES TO PUT AIR BACK IN THE MECHANISM. BUT NOW IT IS HAPPENING EVERY COUPLE OF WEEKS. MY HUSBAND WAS HIT ON OUR FRONT FENDER BY A GENTLEMAN DRIVING THE WRONG WAY AND THE SMALL 'TAP' FROM THE ACCIDENT SEEMED TO HAVE RETRIGGERED THE SOFT BRAKING ISSUE SO THE MECHANICS LOOKED INTO IT SINCE WE DESCRIBED OUR PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683296February 13, 2015
EXTERIOR LIGHTING
THE LED ASSEMBLY RESPONSIBLE FOR ILLUMINATION OF THE BRAKE LIGHTS HAS FAILED PREMATURELY PRESENTING A POTENTIAL SAFETY CONCERN. FORD CHARGES AN EXORBITANT FEE ($376) FOR THE HARDWARE ALONE, NOT INCLUDING THE PRICE FOR INSTALLATION. THIS COST IS UNREASONABLE TO REPLACE FAULTY COMPONENTS WHICH PROVIDE SAFETY FUNCTIONALITY. THIS HAS BEEN REFERRED TO BY THE MECHANICS AT THE DEALERSHIP AS A "COMMON" PROBLEM, SO SHOULD IT NOT BE WORTHY OF A SAFETY RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682341February 9, 2015
STEERING
TL*THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE SERVICE ADVANCE TRACK AND THE POWER STEERING LIGHTS ILLUMINATED AS THE POWER STEERING SEIZED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER AND WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN NUMBER WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680363February 1, 2015
SERVICE BRAKES
I WAS COMING HOME FROM TAKING A FRIEND TO GET HER NAILS DONE. AS I APPROACHED AN INTERSECTION, MY BRAKE PEDAL WENT ALSO TO THE FLOOR AND I WENT BEYOND THE STOPPING POINT OF THE INTERSECTION, BUT DID NOT ENTER INTO TRAFFIC. IT WAS STILL THAT WAY THE NEXT DAY AND I HAD THE CAR TOWED TO A DEALERSHIP AND WAS TOLD THERE WAS NOTHING WRONG WITH MY BRAKES. I HAVE HAD THIS HAPPEN 3 MORE TIMES SINCE. I DO NOT FEEL THAT THIS IS SOMETHING THAT SHOULD BE HAPPENING WITH ANY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679868January 30, 2015
SERVICE BRAKES
WHEN TRYING TO STOP THE VEHICLE AND PEDAL WENT TO THE FLOOR. HAVE HAD THE MASTER BRAKE CYLINDER, BRAKE PADS AND BRAKE BOOSTER REPLACED. CAR STILL HAS A SOFT BRAKE PEDAL THAT GOES TO THE FLOOR UPON INITIAL STOP. BRAKES WILL PUMP UP AFTER A COUPLE PUSHES ON THE PEDAL. MAY NOT HAVE THAT LUXURY IN AN EMERGENCY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679754January 29, 2015
STEERING
TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BOLT FROM THE IDLER PULLEY FRACTURED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679819January 29, 2015
STEERING
POWER STEERING COMPLETELY GONE 5 MIN AFTER WARNING LIGHT AND CHIME SOUNDED, AND DISPLAY ON DASH SAID POWER STEERING FAILURE AND SERVICE ADVANCETRAC NOW. SEEMS VERY DANGEROUS TO BE DRIVING AND ONLY HAVE 5 MINUTES BEFORE YOU LOSE YOUR STEERING. WARNING LIGHT WAS A CAR WITH CURVY TIRE TRACKS. THIS NEEDS A RECALL DUE TO ITS DANGEROUS IMPLICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679859January 29, 2015
EXTERIOR LIGHTING
MY 2010 MERCURY MILAN HYBRID WAS PURCHASED NEW IN JUNE, 2010. IN FEBRUARY, 2013, THE REAR, PASSENGER SIDE TAIL LIGHT WENT OUT. I TRIED TO BUY A REPLACEMENT BULB AT AN AUTO PARTS STORE ONLY TO DISCOVER THERE WAS NO REPLACEMENT PART NUMBER IN THEIR BOOKS FOR MY CAR. ON FEBRUARY 8, 2013, THE DEALERSHIP TOLD ME THE ENTIRE REAR LIGHT ASSEMBLY HAD TO BE REPLACED BECAUSE IT WAS A SEALED SYSTEM. I WAS FORTUNATE THAT THE WORK COULD BE DONE UNDER WARRANTY AT THAT TIME. THEN IN JAN., 2015, A DRIVER WHO HAD BEEN BEHIND ME, KINDLY TOLD ME THAT THE DRIVER'S SIDE REAR BRAKE LIGHT WAS ON ALL THE TIME. THERE ARE NUMEROUS POSTS ON THE INTERNET DESCRIBING BOTH PROBLEMS (BULB BURN OUT AND BRAKE LIGHTS STAYING ON). AGAIN, THE ENTIRE LIGHT ASSEMBLY HAD TO BE REPLACED BY THE DEALERSHIP, THIS TIME AT MY EXPENSE. THE REPLACEMENT COST WAS $547.59. ON JANUARY 29, 2015, I PHONED FORD MOTOR COMPANY TO LODGE A COMPLAINT AND INQUIRE ABOUT A RECALL ON THESE INFERIOR LIGHT ASSEMBLIES, OR MONETARY SUPPORT FROM FORD ON THIS ISSUE. I WAS TOLD ALL COMPLAINTS TO THE MFG. ARE RECORDED AND TRACKED, BUT THE CUSTOMER SERVICE REP. WAS NOT AWARE OF THE PROBLEM. SHE COULD DO NOTHING FOR ME RETROACTIVELY AND SUGGESTED I CALL THE DEALERSHIP'S SERVICE MANAGER TO SEE IF HE/SHE HAD ANY PROGRAMS IN PLACE TO HELP. (WOULDN'T THOSE PROGRAMS COME FROM THE MFG.??) I ASKED IF THE PART HAD BEEN REDESIGNED AND WAS TOLD THE DEALERSHIP'S SERVICE MANAGER WOULD HAVE THAT INFORMATION ALSO. I THEN SPOKE TO THE DEALERSHIP'S SERVICE MANAGER WHO TOLD ME THE PART NUMBER FOR THE ASSEMBLY HAS NOT CHANGED, INDICATING THE PROBLEMS HAVE NOT BEEN ADDRESSED. IT IS TOTALLY UNREASONABLE TO HAVE TO PAY ALMOST $550. TO CHANGE A FAILED TAIL LIGHT BULB, ESPECIALLY WHEN THE REPLACEMENT ASSEMBLIES HAVE THE SAME FLAW AND POTENTIAL TO FAIL AGAIN. I FEEL FORD SHOULD CORRECT THE PROBLEM AND RECALL THE ASSEMBLIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679587January 28, 2015
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER ON VARIOUS OCCASIONS WHERE THE POWER STEERING WAS RESET BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678786January 25, 2015
STEERING
POWER STEERING FAILURE,DIFFICULT TO HANDLE,LIGHT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678784January 25, 2015
EXTERIOR LIGHTING
WHEN THE HEADLIGHTS ARE ON THE REAR DRIVER'S SIDE TAIL LIGHT DOES NOT LIGHT AS BRIGHTLY AS THE PASSENGER SIDE. I HAVE HAD SEVERAL PEOPLE BRING THIS TO MY ATTENTION BEGINNING IN APPROXIMATELY SEPT 2014. MY SISTER IN LAW FOLLOWED ME ONE NIGHT AND IT DROVE HER ABSOLUTELY CRAZY. I HAVE HAD MANY PEOPLE EXPRESS CONCERNS THAT I MAY GET STOPPED FOR THIS. I INQUIRED YESTERDAY AT THE FORD DEALER ABOUT GETTING THIS FIXED AND WAS TOLD THAT THE WHOLE UNIT NEEDS TO BE REPLACED BECAUSE THEY ARE LED LIGHTS. APPROXIMATE COST IS $410 PLUS TAX. I SINCE HAVE LOOKED ON LINE TO INQUIRE ABOUT REPLACING IT MYSELF AND FOUND THAT THIS IS A COMMON PROBLEM FOR MERCURY MILANS AND FORD FUSIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678664January 24, 2015
SERVICE BRAKES, EXTERIOR LIGHTING
IT FIRST STARTED WITH THE PASSENGER REAR TAIL LIGHT. THE LED BRAKELIGHT FAILED, LED LIGHTS ARE KNOWN TO LAST FOR 20+ YEARS AND THESE LASTED ABOUT FOUR. AFTER THAT A BULB WENT OUT, WHEN THE BULB WAS REPLACED IT STILL DIDN'T RESOLVE THE ISSUE. THERE ARE TWO COMPONENTS TO THE TAIL LIGHT, AN INNER LIGHT ATTACHED TO THE REAR TRUNK AND A OUTER LIGHT ON THE ACTUAL REAR BODY. FIRST, THE INNER PASSENGER WENT OUT, THEN THE INNER DRIVER'S AND THEN THE OUTSIDE PASSENGER. NOW FINALLY, THE OUTSIDE DRIVER'S SIDE HAS STARTED FLICKERING. DOING MINOR GOOGLE SEARCHES IMMEDIATELY RETURNS RESULTS WITH OTHER VEHICLES HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676880January 21, 2015
WHEELS
DRIVING DOWN HWY AT NORMAL SPEED AND THE FRONT PASSENGER TIRE FLEW OFF. 3 OF THE WHEEL STUDS ARE MISSING NOW AND I HAVE NO CLUE WHERE THE TIRER ROLLED TO. MY CAR SLIDE IN SOME BUSHES. NO REAL DAMAGE THAT I SAW (INCIDENT HAPPENED AT NIGHT). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10677116January 21, 2015
STEERING, POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
DRIVING DOWN THE ROAD POWER STEERING WAS LOST AND CONTROL OF THE VEHICLE WAS LOST CAUSING TO HIT A CURB DAMAGING RACK AND PINION TIE ROD ENDS, WHEELS AND TIRES AND ALIGNMENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10676292January 18, 2015
EXTERIOR LIGHTING
WHEN TURNING ON THE HEADLIGHTS, THE LEFT AND RIGHT REAR TAIL LIGHT ILLUMINATE AS IF YOU ARE BRAKING. THEY REMAIN ON WITH NO DISCERNIBLE DIFFERENCE BETWEEN NON BRAKING AND BRAKING ACTIONS. THIS CAN LEAD TO A POTENTIAL SAFETY HAZARD AND THE POTENTIAL TO BE REAR ENDED. THE TAIL LIGHT ASSEMBLY IN THESE MODELS IS FAULTY AND NEEDS TO BE ADDRESSED. FORD DOES NOT SEEM WILLING TO HELP WITH THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676263January 17, 2015
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WAS DRIVING HOME ON THE EXPRESSWAY WHERE THE SPEED LIMIT IS 65 AND VEHICLE WOULDN'T GO OVER 55 WITH RPM'S AT 3000. ALL THE WHILE HAVING THE WRENCH IDIOT LIGHT ON. HOPING THERE IS RECALL BECAUSE I CAN'T AFFORD A NEW VEHICLE OR EVEN FOR IT TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672598January 14, 2015
ENGINE AND ENGINE COOLING
2007 MERCURY MILAN PREMIER BEGAN RUNNING VERY ROUGH WHILE TRAVELING DOWN A BUSY COUNTY ROAD. THE ROUGHNESS APPEARED TO INCREASE WHEN THE ENGINE WAS UNDER LOAD. I CALLED MY MECHANIC AND WAS INSTRUCTED TO BRING THE CAR BY FOR A COMPUTER ANALYSIS. APPROACHING THE SHOP, NO MORE THAN 4 MILES SINCE ONSET OF PROBLEM, I BEGAN TO SMELL A STRONG ELECTRICAL BURNING. UPON LIFTING THE CAR'S HOOD THE ELECTRICAL BURNING SMELL WAS OVERWHELMING AND SMOKE WAS STREAMING FROM THE #4 CYLINDER IGNITION COIL. CAREFULLY REMOVING THE COIL REVEALED FEET UPON FEET OF UNRAVELING AND BURNING COIL WIRE, ALONG WITH RUBBER FROM THE COILS SPARK PLUG BOOT SMOLDERING AND DRIPPING MOLTEN RUBBER DOWN THE HOLE... THIS COULD HAVE TURNED OUT TO BE A VERY DANGEROUS CONDITION... IF THE CAR HAD BEEN DRIVEN ANY FURTHER, I TRULY BELIEVE AN OPEN FLAME WOULD HAVE BROKEN OUT... I WAS RELIEVED THAT MY WIFE OR CHILDREN WEREN'T DRIVING THE CAR AT THE TIME.. MY MECHANIC SAYS THE PCM COMPUTER POSSIBLY SHORTED OUT AND MAY HAVE DAMAGED THE OTHER COILS AS WELL. THE CAR WILL NOW HAVE TO BE TOWED TO A MERCURY DEALER FOR A VERY EXPENSIVE REPAIR.. I WAS TOLD THERE IS NO RECALL FOR THIS VERY DANGEROUS CONDITION ON A MERCURY MILAN, HOWEVER IT'S SISTER MODEL, A FORD FUSION, DOES HAVE A RECALL. THIS LEAVES ME VERY FRUSTRATED AND MOST LIKELY BROKE... *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10672276January 13, 2015
EXTERIOR LIGHTING
AT APPROXIMATELY 9:00PM I WAS PULLED OVER BY A POLICE OFFICER WHO ADVISED ME THAT MY PASSENGER SIDE BRAKE LIGHT WAS NOT WORKING AND IN FACT WAS STAYING ON ALL THE TIME. AFTER RESEARCHING THIS PROBLEM I HAVE FOUND THAT MANY, MANY OWNERS HAVE THIS SAME ISSUE YET FORD/MERCURY HAS NOT RECALLED THE AFFECTED PART. OBVIOUSLY THIS IS A POTENTIAL HAZARD AS DRIVERS BEHIND ME MAY BE CONFUSED WHEN LOOKING AT MY BRAKE LIGHTS BUT NOT SEEING A CHANGE. ALSO, I ASSUME THAT THIS WILL AFFECT MY VEHICLE PASSING INSPECTION IN MY STATE. APPARENTLY THIS PART COSTS OVER $400.00 TO REPLACE AND MANY PEOPLE CANNOT AFFORD THIS EXPENDITURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672246January 13, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671921January 12, 2015
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT THE PLASTIC ENGINE COVER RUBBED A HOLE THROUGH THE HIGH VOLTAGE WIRING. THE VEHICLE WAS TAKEN TO A DEALER FOR AN UNRELATED ISSUE. THE TECHNICIAN MADE THE CONTACT AWARE OF THE EXPOSED HIGH VOLTAGE WIRING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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