Mercury Milan Complaints

2,579 consumer complaints on file.

#10746538August 5, 2015
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH AND MAKING A RIGHT TURN, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT LOW SPEEDS AND MAKING LEFT OR RIGHT TURNS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARMS WERE LOOSE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746142August 4, 2015
STEERING
WHILE DRIVING, POWER STEERING WENT OUT. AFTER RESEARCHING TO SEE IF IT WOULD BE UNDER A RECALL, IT WAS DISCOVERED, MANY, MANY FORD CARS WITH THE SAME STEERING WHEEL/POWER STEERING STEP-UP HAS BEEN RECALLED. BECAUSE OUR CAR IS A HYBRID, APPARENTLY THEY, FORD, HAVEN'T GOTTEN AROUND TO RECALLING THEM. FORD NEEDS TO STEP AND RECALL HYBRIDS TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746233August 4, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT 40 MPH, SERVICE ADVANCED TRAC WAS DISPLAYED ACROSS THE MESSAGE BOARD AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745835August 3, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE AND THE SERVICE ADVANCE TRAK WARNING MESSAGE APPEARED WHILE MAKING A RIGHT TURN. THE CONTACT MENTIONED THAT THERE WAS A LOSS OF POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745558August 1, 2015
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE CAR STALLED AND SPUTTERED PULLED OVER AND IT RESTARTED FINE DRINK HALF MILE AND DID IT AGAIN ALMOST GO HIT BY A CAR THIS TIM I HAPPEN 5 MONTHS AGO AND I WAS ALMOST REAR ENDED WAS TOLD MY FORD DEALERSHIP THAT IS THE THROTTLE BODY FORD ISSUED A EXTENDED WARRANTY BUT WILL NOT REPLACE IT UNLESS THE CAR FAILS WHICH I THINK IS BS IF MY FAMILY IS HURT I'LL BE FILING SUIT AGAINST FORD AND THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745042July 30, 2015
SERVICE BRAKES, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE DRIVER'S SIDE BRAKE LIGHT BEGAN FLICKERING AFTER THE CAR WAS PARKED. I WAS ALSO INFORMED AFTER THIS WAS NOTICED THAT IT FLICKERS (GETS BRIGHTER) WHILE DRIVING. THE PASSENGER BRAKE LIGHT ALSO STAYED BRIGHTLY ILLUMINATED LAST YEAR, AND I WAS TOLD IT WOULD BE OVER $500 TO REPLACE THE LIGHT ASSEMBLY. FORTUNATELY, MY VEHICLE SUSTAINED AN ACCIDENT AND THE PASSENGER LIGHT WAS DAMAGED FURTHER AND REPLACED. NOW A DEFECT IS OCCURRING ON THE DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745073July 30, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 10 MPH, THE BRAKING SYSTEM FAILED WITHOUT WARNING. THE VIN WAS NOT AVAILABLE. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 95,000. UPDATED 10/07/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744427July 28, 2015
EXTERIOR LIGHTING
MY BRAKE LIGHT/ RUNNING LIGHTS ON MY REAR PASSENGER SIDE DOESN'T WORK. THEY ARE LED SO I BELIEVE AFTER LESS THEN 5 YEARS THEY SHOULDN'T BLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743419July 24, 2015
POWER TRAIN
WE WERE NORTHWEST BOUND ON THE OHIO TURNPIKE JUST BEFORE RT 11 SOUTH OF YOUNGSTOWN. TRAVELLING 70 MPH, THE CAR SUDDENLY LOST POWER AND DECELERATED. THE MOTOR CONTINUED TO RUN, BUT THE CAR WOULD NOT GO MORE THAN 5 OR 10 MPH. THE YELLOW WRENCH LIGHT ON THE LEFT SIDE OF THE INSTRUMENT PANEL ILLUMINATED AND REMAINED UNTIL THE MOTOR WAS TURNED OFF. AFTER SITTING ON THE SIDE OF THE HIGHWAY FOR ABOUT AN HOUR, THE VEHICLE WAS STARTED AND THE YELLOW WRENCH LIGHT WAS GONE. AAA ADVISED ME TO TAKE THE NEXT AVAILABLE TURNAROUND AND RETURN HOME WHICH WAS ABOUT 70 MILES AWAY. AFTER WE TURNED AROUND, THE AAA TECHNICIAN FOLLOWED US TO THE NEXT SERVICE PLAZA. WHILE THERE HE CHECKED THE VEHICLE'S FLUIDS AND FOUND NO PROBLEMS. THE VEHICLE'S DIAGNOSTIC CHECK INDICATED THAT ALL OF THE MONITORED SYSTEMS WERE ALRIGHT. WE DROVE THE 70 MILES HOME WITHOUT INCIDENT. I SUSPECT ELECTRONIC THROTTLE BODY CONNECTIVITY AS REFERENCED IN FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 TO BE THE CAUSE OF THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735819July 22, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING MY CAR ON THE INTERSTATE IN A CONSTRUCTION ZONE THE ENGINE LOST ALL POWER AND DROPPED TO AROUND 1000 RPM NO MATTER IF I PRESSED ON THE ACCELERATOR OR NOT. I WAS NEARLY REAR-ENDED BY A SEMI AND THERE WAS NO EMERGENCY LANE FOR ME TO PULL THE CAR OVER TO. IT COSTED FOR ABOUT 3/4 OF A MILE UNTIL I COULD PULL BEHIND SOME ORANGE BARRIERS. AFTER SHUTTING IT OFF AND CALLING ROADSIDE ASSISTANCE I RESTARTED THE CAR AND IT WAS FINE. I TOOK BACK ROADS HOME WITHOUT INCIDENT. THE NEXT DAY WHILE GOING 65 ON THE INTERSTATE IT HAPPENED AGAIN BUT I WAS PREPARED FOR A PROBLEM AND WAS ABLE TO GET TO AN EMERGENCY LANE TO TURN THE CAR OFF. IT RESTARTED FINE AND DROVE FINE AGAIN UNTIL THE NEXT DAY WHEN IT HAPPENED AT 20MPH ON A CITY STREET. THE DEALER HAS HAD IT FOR 3 DAYS NOW AND HAVE NOT IDENTIFIED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735588July 21, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE PARKED, THE FRONT DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE CONSUMERS EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,600. UPDATED 09/17/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735124July 20, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE THROTTLE INDICATOR LIGHT ILLUMINATED AND THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND HAD TO BE TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734117July 15, 2015
VEHICLE SPEED CONTROL
THE CAR LOST POWER AND DROPPED SPEED. WRECH ICON WAS LIT ON DASH BUT IT WASN'T OBVIOUS ON PAGE 10 OF OWNERS MANUAL. FOUND ICON ON PAGE 13 AND TOOK CAR BACK HOME ALONG BACK ROADS AS IT WASN' T RUNNING UP TO SPEED TO STAY ON HIGHWAY. LOOKED ONLINE FOR SIMILAR ISSUES AND CONTACTED FORD AT 888-392-3673 FOR POSSIBLE "CUSTOMER ASSISTANCE PROGRAM." WAS TOLD THAT CAR WAS NOT ON LIST BUT KEEP ALL RECEIPTS IN CASE IT DOES GO ON A RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734273July 15, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE WAS HAVING TROUBLE SHIFTING AND CHANGING GEARS. THE MALFUNCTION INDICATOR LAMP ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731228June 30, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING BETWEEN 35-40 MPH WHEN ALL OF A SUDDEN I LOST POWER. ALTHOUGH I SUBSEQUENTLY HAD THE ACCELERATOR TO THE FLOOR, THE VEHICLE REDUCED ITS SPEED DRASTICALLY AND COULD NOT EXCEED ABOUT 10 MPH. I PULLED OVER AND THE WRENCH INDICATOR LIGHT CAME ON. I WAS ABLE TO DRIVE TO A PARKING LOT AT VERY LOW SPEED AND TURNED THE VEHICLE OFF. WHEN I TURNED IT BACK ON, IT WAS RESPONSIVE FOR ABOUT TWO BLOCKS AND THE SAME SYMPTOMS REAPPEARED. THIS TIME THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON. FORTUNATELY, I WAS A FEW BLOCKS FROM A FORD DEALER. I VERY CAREFULLY WAS ABLE TO DRIVE AT A VERY SLOW UNRESPONSIVE SPEED TO THE DEALER.THEY REPLACED THE THROTTLE BODY BUT FORD INFORMS ME IT DOES NOT FALL UNDER THEIR CUST. SATISFACTION #13N03 EXTENDED WARRANTY PROGRAM. ALTHOUGH IT IS THE SAME SYMPTOMS, SAME YEAR, SAME MODEL, SAME DIAGNOSTIC CODE, SAME FAILURE AND SAME PART FIX AS THE VIN'S THAT ARE COVERED IN THIS PROGRAM. FORD CANNOT TELL ME (OR SHOULD I SAY 'WILL' NOT TELL ME) WHY MY VIN IS NOT COVERED IN THEIR 'SATISFACTION' PROGRAM. THIS WAS A $400 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730356June 25, 2015
AIR BAGS
FRONT, PASSENGER-SIDE DASHBOARD HOUSING THE FRONT, PASSENGER-SIDE AIRBAG HAS BECOME COMPLETELY WARPED. THIS IS A SAFETY HAZARD THAT WILL NOT ALLOW THE FRONT, PASSENGER-SIDE AIRBAG TO DEPLOY PROPERLY. NO PARTS ARE AVAILABLE ONLINE TO RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730359June 25, 2015
SERVICE BRAKES
WHEN TRAVERSING OVER A SPEED BUMP, ABS WAS ENGAGED UNNECESSARILY. AFTER WHICH, THE DRIVER IS REQUIRED TO DEPRESS THE BRAKE PEDAL 3/4 OF THE BRAKE PEDAL'S TRAVEL DISTANCE TO THE FLOOR BOARD IN ORDER TO INITIALLY ENGAGE BRAKING. ONCE AT THE 3/4 POSITION, BRAKING THEN BECOMES "LOOSE" AND THEREFORE REQUIRES THE DRIVER TO DEPRESS THE BRAKE PEDAL THE REMAINING TRAVEL DISTANCE TO THE FLOOR BOARD. THIS HAS LEAD TO A MAJOR DETERIORATION IN BRAKING PERFORMANCE AS A RESULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730354June 25, 2015
SERVICE BRAKES
WHEN BRAKING OVER A SPEED BUMP, ABS ENGAGED UNNECESSARILY. AFTER WHICH, IN ORDER TO DECELERATE VIA BRAKING REQUIRES DEPRESSING THE PEDAL 3/4 OF THE WAY TO THE FLOOR BOARD. ONCE AT THE 3/4 POSITION THE BRAKES WILL ENGAGE MOMENTARILY THEN BECOME "LOOSE" ONCE AGAIN, REQUIRING THE DRIVER TO DEPRESS THE BRAKE PEDAL 100% OF THE BRAKE PEDAL'S TRAVEL DISTANCE TO THE FLOOR BOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730483June 25, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, POWER TRAIN
I GOT INTO THE CAR WITH MY ONE MONTH OLD GRANDDAUGHTER AND HER MOM AND MY SON, THE CAR HESITATED TO START, GOT ON THE EXPRESSWAY AND TRIED TO PICK UP SPEED AND THE CAR GOES ONLY TO 55 SPEED AND IT DON'T PICK UP SO I HAD TO GET OFF THE EXPRESSWAY WITH MY FAMILY BECAUSE THE CAR WASN'T ACTING RIGHT, .THEN THE NEXT THING I KNOW THE CHECK ENGINE LIGHT CAME ON AND THE AIRBAG CAME ON AND THAT TOOL BAR ON THE LEFT HAND SIDE OF THE DASH BOARD CAME ON.AS WELL AS THE CHECK ENGINE LIGHT, THIS IS A 2006 MERCURY MILAN PREMIER , I HEARD A LOT OF CLICKING WHILE I WAS DRIVING BACK HOME, WHEN I TRIED TO TURN THE CAR HESITATE AND ANOTHER CAR ALMOST HIT ME AND MY FAMILY AND ONE MONTH OLD GRANDDAUGHTER. I REACH OUT TO FORD AND WAS TOLD THAT THEY DIDN'T HAVE ANY RECALL IN THE SYSTEM FOR MY CAR . I DON'T KNOW WHAT TO DO THIS IS SO WRONG , THESE ARE SOME OF THE CODES THAT HAS COME ON THE CAR AS WELL P0403, P0161,P0155,P0141,P0135,P0102, P0020,P0010,P0179,P1489,P0443.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726037June 22, 2015
EQUIPMENT
2010 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE BLIND SPOT INFORMATION SYSTEM ISSUES. *SMD THE CONSUMER STATED THE BLIND SPOT INFORMATION SYSTEM WORKED ON AN INTERMITTENT BASIS. A MESSAGE DISPLAYED BLOCKED WARNING BLIND SPOT SYSTEM FAULT. THE DEALER INFORMED THE CONSUMER, THE SIDE OBSTACLE DETECTION MODULE AND BRACKET NEEDED TO BE REPLACED AT A COST OF $1,700. *JB UPDATED 09/01/2015*LJ THE CONSUMER STATED THE MANUFACTURER SETTLED FOR THE REPAIR AMOUNT OF 400.00. UPDATED 12/7/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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