Mercury Milan Complaints

2,579 consumer complaints on file.

#10806461November 24, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "POWER STEERING ASSIST FAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,072.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806508November 24, 2015
FUEL/PROPULSION SYSTEM
WHILE PASSING THREE SEMI TRUCKS IN THE THIRD LANE OF A HIGHWAY AT 70 MPH, THE ENGINE POWER CUT OUT. NAVIGATING ACROSS THREE LANES OF HIGHWAY THROUGH MULTIPLE VEHICLES WAS TERRIFYING. MY LIFE WAS PLACED WITH IN JEOPARDY, YET THE FORD MOTOR COMPANY REFUSES TO RECOGNIZE ITS THROTTLE BODY CONTROL PROBLEM AS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806382November 23, 2015
STEERING
TAKATA RECALL I WAS COMING FROM WORK MY STEERING WHEEL LOCKED UP ON ME ON 249 AND FALLBROOK IN HOUSTON TEXAS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794442November 17, 2015
STEERING
"POWER STEERING ASSIST FAULT" WOULD DISPLAY ON MY LCD SCREEN ON MY CAR. I WOULD NORMALLY TURN IT OFF MY VEHICLE AND TURN IT BACK ON AND IT WILL WORK FINE. NOW, THE WARNING COME OUT EVERYTIME I START MY CAR LEAVING MY UNABLE TO USE IT. I HAVE READ HUNDREDS OF COMPLAINTS ON DIFFERENT WEBSITES. I DON'T KNOW WHAT ELSE WE NEED TO DO TO HAVE FORD ISSUE A RECALL FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790600November 16, 2015
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO DECELERATE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790504November 15, 2015
SERVICE BRAKES
IN OCT 2011, WHILE COMING TO A STOP ON AN UNEVEN SURFACE OF A SHOPPING CENTER, THE ABS KICKED IN, AND BRAKE PEDAL FELL TO THE FLOOR. EVENTUALLY THE CAR CAME TO A STOP, WHEN THE EMERGENCY BRAKE WAS PULLED. WITHIN A MINUTES THE BRAKE PEDAL RESUMED NORMAL FUNCTION. AS A PRECAUTION, AN INDEPENDENT REPAIR SHOP BLED THE BRAKES. 8 MONTHS LATER ABS ENGAGED FOR A HARD BRAKE WHILE TRAVELING 45. THE BRAKE PEDAL FELL TO THE FLOOR BOARD, AND THE CAR DID NOT STOP. (I RAN OVER THE ARMADILLO). THE NEXT DAY, THE PEDAL DID NOT RESUME NORMALLY, SO I TOOK IT TO THE DEALERSHIP. FORD DIAGNOSED A BAD ABS MODULE. HAD A NEW, GENUINE MODULE REPLACED. ABOUT ONE YEAR AFTER THE MODULE WAS REPLACED, RAN OVER RAILROAD TRACKS AND DEPRESSED THE BRAKE GOING LESS THAN 10 MPH AND THE PEDAL FELL TO THE FLOOR, BUT A FEW MINUTES LATER IT RETURNED TO NORMAL. MARCH OF 2015, THE PEDAL FELL TO THE FLOOR WHILE HITTING A POTHOLE AT LESS THAN 10MPH, AND COMING TO A STOP. PEDAL DID NOT RESUME NORMAL PRESSURE. WENT TO AN INDEPENDENT REPAIR SHOP AND THEY DIAGNOSED A BAD MASTER CYLINDER. AFTER THE PART WAS REPLACED, I DROVE AROUND THE PARKING LOT AND THE PROBLEM WAS NOT FIXED. (WHEN THE CAR IS IN PARK, I COULD SLOWLY PUMP THE BRAKE AND PRESSURE WOULD BUILD, BUT WHILE DRIVING, THE PEDAL WAS STILL SQUISHY.) REPAIR SHOP STATED IT WAS A BAD PART, AND REPLACED ANOTHER MASTER CYLINDER. THE SECOND PART STILL HAS NOT FIXED THE PROBLEM AND MY BRAKES CONTINUE TO BE SQUISHY. BECAUSE OF THIS ISSUE, MY BRAKES AND ROTORS ARE BEING WORN ABNORMALLY, WHICH IS GOING TO CAUSE MORE NEED FOR REPAIR. IT HAS BEEN SUGGESTED BY OTHERS WITH THIS SAME PROBLEM(THERE ARE A LOT!) THAT I BUY A NEW CAR BECAUSE THIS ONE IS UNSAFE. UNTIL I CAN AFFORD THAT, I HOPE OTHERS COME FORWARD WITH THEIR ISSUES. THIS SHOULD NOT BE HAPPENING, AND FORD IS RESPONSIBLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789637November 10, 2015
SERVICE BRAKES
BRAKES FAIL FOLLOWING AN ABS EVENT. BRAKE PEDAL BECOMES SOFT AND SINKS TO THE FLOOR. IF BRAKES ARE PUMPED REPEATEDLY THEY CAN BE RETURNED TO NORMAL - BUT THEN FAIL AGAIN UPON A SUBSEQUENT ABS EVENT. TRIED HAVING BRAKE FLUID FLUSHED AND REBLED -TEMPORARY SOLUTION UNTIL NEXT ABS EVENT. THIS FAILURE IS LIFE ENDANGERING - THIS CAR IS UNSAFE. GOOGLE THE WEB THIS CAR AND THE FUSION HAVE REPEATED COMPLAINTS OF THIS TYPE OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789689November 10, 2015
SERVICE BRAKES
YESTERDAY WAS A WET, RAINY DAY. I BRAKED COMING TO A STOP LIGHT, BUT HIT A POTHOLE JUST AFTER TOUCHING THE BRAKE. MY BRAKE PEDAL SUDDENLY BECAME "SOFT", MEANING THAT I HAD TO DEPRESS THE PEDAL TO THE FLOOR IN ORDER TO STOP SAFELY. I'VE READ SIMILAR COMPLAINTS FROM OTHER PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789699November 10, 2015
WHEELS
MY VEHICLE WAS UNDERGOING ITS 90,000 MILE SERVICE AND THE TECHNICIAN NOTED THAT THE REAR TWO TIRES WERE CRACKED AT THE TREAD-TO-TIRE INTERFACE. THE NEXT DAY, I TOOK THE CAR TO THE TIRE SHOP THAT INSTALLED THE TIRES FOR AN EVALUATION. THEY DETERMINED THAT ALL FOUR TIRES HAD THIS SAFETY CONDITION AND WERE REPLACED ON A PRORATED COST. IT WAS AS IF THE TIRE TREAD COULD BECOME SEPARATED FROM THE SHELL OF THE TIRE AT ANY TIME. THE TIRES ARE YOKOHAMA AVID TOURING S MODEL. HAD ONLY 20,200 MILES ON THEM AND ONLY 2.67 YEARS OLD. THIS COULD HAVE BEEN A DISASTER AT HIGH SPEED FOR MY SON OR DAUGHTER HAD THIS NOT BEEN NOTICED. THE TIRES HAVE NOT BEEN ABUSED AND WERE ROTATED AT 10,000 MILE INTERVALS. I WAS EXPECTING THESE TIRES TO LAST 60,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789704November 10, 2015
TIRES, TIRES:TREAD/BELT
(ACCIDENTALLY FILLED THIS OUT ALREADY ON THE VEHICLE COMPLAINT PAGE, SORRY) I BROUGHT MY VEHICLE IN FOR ITS 90,000 MILE SERVICE AND THE TECHNICIAN TOLD ME BOTH REAR TIRES HAD CRACKS BETWEEN THE TREAD AND THE SHELL OF THE TIRE. THE NEXT DAY I TOOK THE CAR BACK TO THE INSTALLING TIRE SHOP FOR EVALUATION. IT TURNS OUT ALL FOUR TIRES HAD THE SAME PROBLEM AND WERE REPLACED ON A PRORATED BASIS. THIS COULD HAVE BEEN A DISASTER FOR MY SON OR DAUGHTER AT HIGHWAY SPEEDS! THE TIRES HAD ONLY 20,200 MILES AND WERE 2.67 YEARS OLD. I EXPECTED MORE LIKE 60,000 MILES AND NO DEFECTS. YOKOHAMA AVID TOURING S, 205/60 R 16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789230November 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789294November 9, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER RETURNING FROM DRIVING THE VEHICLE, THE CONTACT SHUT OFF AND ATTEMPTED TO EXIT THE VEHICLE, BUT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE CONTACT STATED THAT THE DOOR WAS UNLOCKED, BUT THE DOOR HANDLE WOULD NOT SUCCESSFULLY RELEASE THE DOOR FROM THE LOCKED POSITION. THE CONTACT WAS ABLE TO CRAWL OVER TO ANOTHER DOOR TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,624.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789363November 9, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ABNORMALLY TO THE FLOORBOARD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN AGAIN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789437November 9, 2015
SERVICE BRAKES
WHEN ABS SYSTEM ENGAGES THE CAR FAILS TO RECOVER. BRAKES DO NOT RESPOND, PEDAL HITS FLOOR BEFORE STOPPING. THIS STARTED AT ABOUT 80,000 MILES. THE VEHICLE NOW HAS ABOUT 100,000 MILES AND IT HAS HAPPENED ABOUT 6 TIMES. MOST TIMES THE CAR RECOVERS ON ITS OWN WITHIN 24 HOURS (USUALLY WITHIN 2). THIS TIME IT HAS BEEN 3 DAYS, THE CAR WILL NOT RECOVER ON ITS OWN. NO CODES ARE GENERATING. NO LIGHTS ARE ON. THE CAR THINKS IT IS FUNCTIONING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787630November 2, 2015
STEERING
AS I WAS MAKING A RIGHT TURN AT A RURAL INTERSECTION I LOST POWER STEERING. I WAS GOING LESS THAN 20 MPH, TURNING INTO A PARKING LOT FOR MY JOB. A WARNING LIGHT STATED "SERVICE POWER STEERING SYSTEM" AND "SERVICE ADVANCTRAC". AT THE END OF THE DAY, THE WARNING MESSAGE CHANGED TO SAY "SERVICE POWER STEERING SYSTEM NOW". IT'S GOING TO THE DEALER TOMORROW. THERE NEEDS TO BE A RECALL ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787439October 31, 2015
ELECTRICAL SYSTEM
JERSEY CITY FORD SERVICE DEPART REPORTS THE HYBRID HARNESS BURNT OUT AND KILLED MY BATTERY. $900 FOR THE HARNESS, $185 FOR THE 84 MONTH BATTERY. THE CAR IS 5 YEARS OLD AND I'M REPLACING THE HARNESS? THE VEHICLE WAS STATIONARY IN A CAR PORT. WHEN I TRIED STARTING THE CAR THE PATS SYSTEM ACTIVATED, THE CAR WOULD NOT START. IT WAS TOWED TO THE DEALERSHIP AND THEY CALLED TODAY, THE HYBRID HARNESS AS TO BE SHIPPED FROM DETROIT. THIS PART SHOULD NOT HAVE FAILED UNDER ANY NORMAL USE....EVER. IF I HAD BEEN DRIVING WHEN IT FAILED I WOULD HAVE LOST ALL POWER, STEERING, BRAKES, AND ABILITY TO CONTROL THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786558October 27, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING IN TRAFFIC, GOING STRAIGHT AND ON A SLIGHT INCLINE, AT APPROXIMATELY 55 M.P.H., CAR SUDDENLY LOST POWER AND WENT INTO LIMP MODE. VEHICLE MALFUNCTION AND ENGINE LIGHTS ILLUMINATED AND VEHICLE WOULD NOT EXCEED 40-45 M.P.H. ON LEVEL GRADES AND 20 ON SLIGHT INCLINES.MANAGED TO RETURN CAR HOME. TOOK VEHICLE TO DEALER ON 10/26/2015.WHEN VEHICLE WAS RESTARTED THE MALFUNCTION LIGHT DID NOT TURN ON AND ONLY THE ENGINE LIGHT REMAINED ILLUMINATED. CAR ACTED NORMAL ON TRIP TO DEALER. TOLD BY DEALER IT WAS A THROTTLE BODY ISSUE. RESEARCHED AND FOUND OUT FORD HAS EXTENDED COVERAGE ON THIS PART FOR 10YEARS AND 150,000 MILES. FORD BULLETIN 13NO3. WAS TOLD BY FORD CUSTOMER SERVICE HYBRIDS WERE NOT COVERED EVEN THOUGH IT IS THE SAME PART NUMBER.THE COVERAGE WAS BASED ON WHERE THE CAR WAS MANUFACTURED AND WHO THE PART SUPPLIER WAS. OH REALLY? THEY CAN TELL ME WHAT SPECIFIC PART WAS TAKEN OUT OF THE PART BIN AND INSTALLED? THIS IS A MAJOR SAFETY ISSUE AND THEY SHOULD BE MADE TO COVER ALL THE VEHICLES EXHIBITING THE SAME PROBLEM.OR DOES IT TAKE A LARGE INJURY OR LOSS OF LIFE NUMBER TO GET THIS TO HAPPEN. FROM WHAT I AM SEEING, THERE ARE PLENTY OF HYBRIDS WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785794October 24, 2015
AIR BAGS, SEATS
PASSENGER SEAT MALFUNCTION NO LONGER CAN TELL IF OCCUPANT IS IN SEAT. AIRBAG LIGHT ON. MECHANIC SAYS FAULTY WIRING CAUSING DUMMY LIGHT ON DASHBOARD TO ILLUMINATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785707October 23, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS RESTARTED; HOWEVER, THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785218October 21, 2015
SERVICE BRAKES
I PURCHASED MY CAR IN 2009 USED AT 25,000 MILES. I AM EXPERIENCING TROUBLE WITH MY MASTER CYLINDER. AS I WENT OVER A POTHOLE AND PRESSED ON MY BRAKES, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I TOOK MY CAR TO A MECHANIC AND HE STATED IT WAS THE MASTER CYLINDER. I HAD MY MASTER CYLINDER REPLACED AND I AM STILL HAVING HE SAME PROBLEM. AN AMBULANCE STOPPED IN FRONT OF A CAR AHEAD OF ME AND I HAD TO SLAM ON BRAKES, THE PEDAL WENT ALL THE WAY TO THE FLOOR. I WENT BACK TO THE MECHANIC AND HE STATED THE MASTER CYLINDER WAS BRAND NEW. HE TOLD ME TO LOOK UP TO SEE IF THERE IS A RECALL ON THE BRAKE SYSTEM. THANK GOODNESS I HAVE NOT EXPERIENCED AN ACCIDENT YET. I WANTED TO HAVE THIS ON FILE....UPDATED 12/03/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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