Mercury Milan Complaints (2009)

226 consumer complaints on file.

#11004831July 12, 2017
AIR BAGS
TAKATA RECALL HAS JUST BEEN EXPANDED AGAIN AND THE DATE FORD MOTOR COMPANY WILL PROBABLY BE EXTENDED AGAIN. WHOEVER WILL LISTEN AT NHTSA; I'D LIKE TO SHOW A PIC OF A SMALL KEVLAR 29 FILLED BLANKET I HAVE INSTALLED OVER MY CARS PASSENGER-SIDE AIR BAG. SINCE FORD ISN'T DOING ANYTHING VERY SOON I FEEL THIS WILL HELP TOWARD REDUCING THE CHANCES OF A THROAT OR HEAD TRAUMA DURING DEPLOYMENT, CAN YOU GET THIS PICTURE TO ANYONE INTERESTED AS THERE'S MILLIONS WITH THIS RECALL IN LIMBO. THE DRIVERS SIDE IS NOT RECALLED - YET, BUT SOMETHING SIMILAR COULD BE PRODUCED CHEAPLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003407July 6, 2017
AIR BAGS
TAKATA RECALL. I HAVE WAITED OVER A YEAR NOW, AND FORD STILL DOES NOT HAVE THE PARTS TO REPLACE MY POTENTIALLY LETHAL PASSENGER SIDE AIRBAG INFLATOR, NOR DO THEY (AS OF 7/6/2017) EVEN HAVE A PROJECTED DATE THE PART/S WILL BE AVAILABLE. THIS IS UNCONSCIONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002490June 30, 2017
SERVICE BRAKES
ABS BREAKS FAIL TWICE WITHIN 6 MONTHS WHEN MY WIFE HIT AN UNEVEN SURFACE PULLING INTO A DRIVEWAY. THE BREAK PRESSURE REQUIRED HER TO FLOOR THE PEDAL ALL THE WAY DOWN TO THE FLOOR IN ORDER TO STOP THE VEHICLE. I'M EXTREMELY CONCERNED. MY WIFE PUMPED THE BREAKS TO GET THE VEHICLE'S BREAK PRESSURE BACK TO NORMAL. WE ARE CONCERNED AND DON'T WHEN THIS COULD HAPPEN AGAIN. WE ARE VERY FEARFUL AT THIS POINT. WHAT IF SHE WAS GOING AT A FASTER RATE OF SPEED OR APPROACHING AN INTERSECTION. THERE NEEDS TO BE A RECALL FOR THIS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. I CONTACTED FORD IN BURLINGTON NJ AND CARSENSE OF WESTAMPTON NJ BOTH PLACES TO GO TO EACH OTHER. FORD IN LUMBERTON GAVE ME THE FORD 800 NUMBER WHICH I CALLED BUT THEY PROVIDED ME WITH EMPATHY BUT NO SOLUTION. IF I DRIVE OVER AN UNEVEN SURFACE THIS EVENING IT'S POSSIBILITY MY BREAKS COULD FAIL AGAIN. DOES SOMEONE HAVE TO DIE BEFORE SOMEONE TAKES ACTION AGAINST THIS HIDDEN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002081June 29, 2017
AIR BAGS
TAKATA RECALL STILL NO REMEDY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002145June 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (PHIL FITTS FORD IN NEW CASTLE, PA) AND WAS INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/08/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995515June 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (GEORGE COLEMAN FORD 47 PLAZA DRIVE, TRAVELERS REST, SC 29690) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992760June 1, 2017
AIR BAGS
I GOT NOTICE FOR THE DANGEROUS AIRBAG SITUATION IN MARCH. I WAS NEVER NOTIFIED BY DEALERSHIP NOR FORD. WHEN I CALLED THE DEALER THEY WERE GOING TO REPAIR AT FIRST. THEN THEY RENEGED AND SAID THEY HAVE TO ORDER PARTS AND IT COULD TAKE SEVERAL MORE MONTHS. I HAVE GRANDCHILDREN WHO I WATCH 2MONTHS TO FIVE, I FIND IT UNCONSCIONABLE TO PUT ME OR MY PASSENGERS IN HARMS WAY FOR ANY LONGER. I WANT TO HAVE THIS FIX PLEASE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990650May 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985958May 16, 2017
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT DRIVABLE. MEANWHILE, THE CONTACT REPORTED THAT THERE WAS AN OPEN INVESTIGATION (PE16017) ON BRAKE ISSUES RELATED TO THE YEAR, MAKE, AND MODEL VEHICLE. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10986094May 16, 2017
SERVICE BRAKES
I WAS DRIVING ON A ROAD THAT WAS SLIPPERY DUE TO ICY CONDITIONS. I APPLIED THE BRAKES WHEN A CAR STOPPED SUDDENLY IN FRONT OF ME. I WAS ABLE TO STOP BUT AFTER THE INCIDENT THE BRAKES WENT"SOFT" AND I HAD TO APPLY EXTRA FORCE AND PUMP THE BRAKES TO GET THE CAR TO BRAKE ADEQUATELY. MY MECHANIC THOUGHT IT MIGHT BE A PROBLEM WITH THE CALIPERS BUT FIXED THEM. WHEN THAT DID NOT FIX THE PROBLEM HE PUT IN A NEW FACTORY MASTER CYLINDER WHICH ALSO DID NOT REMEDY THE SITUATION. HE THEN DID SOME RESEARCH AND DISCOVERED THAT THERE HAVE BEEN ISSUES WITH THE ABS SYSTEM. MY CAR IS STILL NOT BRAKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985799May 15, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ENGAGED THE EMERGENCY BRAKES FOUR TIMES IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE YEAR, MAKE, AND MODEL WAS INCLUDED IN OPEN NHTSA INVESTIGATION NUMBER: PE16017 (BRAKES) SINCE DECEMBER 20, 2016. THE MANUFACTURER STATED THAT THEY WOULD HAVE THE COMPLAINT REVIEWED, BUT THERE WAS NO GUARANTEE. THE CONTACT STATED THAT SHE EXPERIENCED THE FAILURE SIX TO EIGHT MONTHS PRIOR. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971094April 7, 2017
SERVICE BRAKES
COMPLETE BRAKE FAILURE MADE IT NECESSARY TO REPLACE THE MASTER CYLINDER AND THE BRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969216March 29, 2017
AIR BAGS
TAKATA RECALL 17S01 FORD REFUSES TO PROVIDE LOANERS FOR SERIOUS INJURY OR DEATH IN RECALL LETTER.LEXUS,HONDA HAD SAME LETTER AND PROVIDED LOANERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969030March 28, 2017
POWER TRAIN
CHECK ENGINE LIGHT CAME ON, TOOK TO MY MACHANIC.DIGNOSTIC READ OUT INDICATED SOMETHING TO DO WITH AIR POLLUTION DEVICE( HE DID NOT KNOW WHICH ONE) UNTIL HE LOOKED AT THE CAR. NOW I HAVE A WRENCH LIGHT ON AND THE CAR DOES NOT WANT TO STAY RUNNING, SMELLS " RICH RUNNING" AND WILL HARDLY GO DOWN THE ROAD. NOT TOO LONG AGO I HAD PROBLEMS WITH THE DOOR LOCK SYSTEM ALSO, WAS RELOCKING DOORS AFTER I LOCKED THEM. I HAVE COMPLAINED SINCE DAY ONE THAT THERE WAS SOMETHING NOT RIGHT WITH THE ELECTRICAL SYSTEM ON THIS CAR. I THINK WHATEVER IS WRONG WITH THE ENGINE NOW IS ALL TIED INTO EVERYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967475March 21, 2017
SERVICE BRAKES
ON 4 OCCASIONS, WHILE IN MOTION (3 TIMES WHILE COMING DOWN A HILL AND HITTING A SPEED BUMP IN APARTMENT COMPLEX AND 1 TIME ON THE INTERSTATE AFTER HITTING A SMALL POT HOLE IN A CONSTRUCTION SITE) I HIT THE BRAKES AND AFTER HITTING THE "BUMPS" MY BRAKES "WENT OUT" FOR ABOUT 20 FEET WHERE THE BRAKE PEDAL FLOORED AND DIDN'T DECREASE THE SPEED OF THE VEHICLE AT ALL. WHEN THE BRAKES START WORKING AGAIN, MY CAR BEGINS TO SKID FORWARD UNTIL I LET GO OF MY BRAKE PEDAL. THE PEDAL FEELS LIKE THE ABS KICKS IN. IN ADDITION, OVER THE PAST 6 MONTHS, ROUGHLY, MY BRAKES HAVE BECOME VERY "SOFT", REQUIRING ALOT MORE PRESSURE TO STOP MY VEHICLE. I JUST HAD MY BRAKE PADS AND ROTORS REPLACED AND THAT DID NOT CORRECT THE PROBLEM AT ALL. NOTHING ELSE WAS SAID TO BE WRONG WITH MY BRAKES DURING THE SERVICE APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960308March 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960030March 10, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS FLUID LEAKING FROM THE BRAKE CYLINDER. THE BRAKE PEDAL WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959725March 9, 2017
SERVICE BRAKES
WHEN BRAKING HARD, THE BRAKE PEDAL WENT DOWN 2-3 MORE INCHES MORE THAN NORMAL BEFORE I COULD BRAKE THE CAR. ADDED EFFORT WAS NEEDED TO STOP THE CAR. THE PEDAL RETURNED TO NORMAL AFTER 2-3 DAYS. HAPPEN TWO MORE TIMES OVER MONTHS, BUT LAST TIME DID NOT RETURN TO NORMAL. FORD DEALER REPLACED MASTER BRAKE CYLINDER, REAR PADS, AND REAR BRAKE LINES. DID NOT SOLVE THE PROBLEM. BRAKES WORK, BUT ADDED PEDAL TRAVEL STILL EXISTS AND ADDED BRAKE EFFORT NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958940March 6, 2017
AIR BAGS
RECEIVED A LETTER FROM FORD THAT< "WHEN PARTS ARE AVAIL BE, FORD MOTOR COMPANY WILL SEND A LETTER TO INFORM YOU THAT PARTS ARE AVAILABLE AND TO CONTACT YOUR DEALER TO SCHEDULE A REPAIR." RECEIVED THE SAME LETTER FOR MY 2006 MILAN MORE THAN A YEAR AGO, AND AM STILL WAITING TO HEAR FROM FOR. IN THE MEANTIME I'M DRIVING A CAR WITH A BOMB IN MY FACE. MY COMPLAINT IS WHEN I SPOKE TO MY LOCAL DEALER THEY TOLD ME THERE ARE NO PARTS FOR THIS REPAIR! IF NHTSA HAS ORDERED FORD TO MAKE THIS REPAIR WHAT IS NHSTS DOING ABOUT MAKING CERTAIN THE FORDS DOES DUE DILIGENCE TO GET PARTS TO MAKE THE REPAIR. I WILL BE FORCED TO CUT THE WIRES TO MY AIRBAG SYSTEM IF THIS IS NOT DONE SOON. I DON'T WHAT SHRAPNEL IN MY FACE IF I'M IN AN ACCIDENT. I'LL TAKE MY CHANCES WITH MY SEAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958413March 3, 2017
SERVICE BRAKES
BRAKES MALFUNCTIONED WHEN TRYING TO SLOW DOWN PRIOR TO MAKING RIGHT HAND TURN AT A STOPLIGHT. WENT OVER A BUMPY AREA AS BRAKES APPLIED. FORTUNATELY THERE WAS NO CROSS TRAFFIC AT THIS STOP LIGHT INTERSECTION, AS THE CAR EASED INTO THE ROAD AND BEFORE I COULD GET BRAKES TO FULLY APPLY. AFTER THE INCIDENT THE BRAKES BECAME "SOFT", NEEDING TO PUSH MUCH HARDER ON BRAKE PEDAL TO BRAKE. INCIDENT HAPPENED ON 3/1/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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