Mercury Milan Complaints

2,579 consumer complaints on file.

#11000476June 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (COOPER MOTORS LOCATED AT 985 YORK ST HANOVER, PA 17331 717-632-4255) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000513June 21, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL THERE HAS BEEN NO UPDATE IN THE LAST YEAR SINCE THE RECALL WAS ANNOUNCED, REGARDING REPLACING THE PASSENGER AIRBAG IN MY 2007 MERCURY MILAN. THE STITCHING (OR WHATEVER MATERIAL IS USED) HAS STARTED TO DISINTEGRATE ON THE PASSENGER SIDE DASHBOARD, WHERE THE AIRBAG IS HOUSED. I'VE BEEN HOPING THE RECALL WOULD HAVE BEEN COMPLETED BEFORE NOW, SO I WOULDN'T HAVE TO HAVE THE CAR TAKEN IN TWICE TO BE FIXED: ONCE FOR THE DETERIORATING DASHBOARD AROUND THE PASSENGER AIRBAG, AND A SECOND TIME TO HAVE THE AIRBAG REPLACED WHEN THE PARTS FOR THE RECALL BECOME AVAILABLE. I'M VERY CONCERNED TO KEEP DRIVING THE CAR, AND ALSO FOR THE RESALE VALUE, IF I WANTED TO SELL THE CAR DUE TO THIS ISSUE STILL NOT BEING RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000288June 20, 2017
TRACTION CONTROL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE POWER STEERING AND TRACTION CONTROL INDICATORS ILLUMINATED. THE LOCAL DEALER (JORGENSON FORD, 8333 MICHIGAN AVENUE, DETROIT, MI 48210) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995515June 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (GEORGE COLEMAN FORD 47 PLAZA DRIVE, TRAVELERS REST, SC 29690) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995592June 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MUCI FORD OF NEEDHAM MASSACHUSETTS STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995598June 16, 2017
POWER TRAIN
I WAS DRIVING DOWN THE ROAD WHEN MY CAR STARTED RUNNING ON FOUR CYLINDERS INSTEAD OF 6. I WAS ABLE TO GET IT TO THE DEALERSHIP VIA TOW TRUCK. THEY HAD TO REPLACE MY POWERTRAIN CONTROL MODULE (PCM) AND A COIL THAT WAS BURNT. THEY FOLLOWED THE TSB 13-4-17 THAT RELATED TO THE 2006-2008 FORD/LINCOLN/MERCURY PCM PROBLEMS. PRIOR TO THIS EVENT, MY CAR HAD NOT SHOWN ANY SIGNS OF MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995140June 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE OLATHE FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. IN ADDITION, THE CONTACT ALSO TOOK THE VEHICLE TO GET THE AIR BAG WARNING INDICATOR INSPECTED AT LINDAN AUTO WHERE THE TECHNICIAN STATED THE AIR BAG WARNING LIGHT BEING ON WAS ATTRIBUTED TO THE TAKATA RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,456. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994599June 13, 2017
UNKNOWN OR OTHER
THIS IS THE 2ND TIME I AM HAVING ISSUES WITH THE THROTTLE BODY. I BROUGHT THE CAR IN, IN 2015 FOR THE EXACT SAME PROBLEM. I'M DRIVING ALONG AND THE CAR STARTS HESITATING THEN STARTS BUCKING LIKE CRAZY AND CONKS OUT. I START THE CAR BACK UP AND IT DRIVES FINE UNTIL THE NEXT TIME IT DOES IT AGAIN. THIS IS VERY DANGEROUS AND ALMOST RECENTLY GOT ME IN AN ACCIDENT. I WAS IN THE LEFT HAND TURNING LANE OF A VERY BUSY ROAD CROSSING OVER 2 LANES & STARTED TO PROCEED AS THE CAR STARTED HESITATING, SLOWED DOWN AND CONKED OUT. I ALMOST GOT HIT BY ONCOMING TRAFFIC. I CALLED FORD TODAY TO FIND OUT IF IT WAS STILL A COVERED ITEM AND WAS TOLD IT WAS UNDER THE CUSTOMER SATISFACTION PROGRAM FOR A ONE TIME FIX, WHICH I ALREADY HAD. SO NOW IT'S MY RESPONSIBILITY TO PAY FOR THE REPAIR OF A DEFECTIVE PART?? THIS SHOULD HAVE BEEN A RECALL. THE COMPLAINTS ARE STILL ROLLING IN ON THE MILAN'S AND SEVERAL OTHER FORD VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994612June 13, 2017
AIR BAGS
"TAKATA RECALL" - 16V-384 I RECEIVED A RECALL LETTER NOTICE IN JULY OF 2016 AND CALLED THE FORD DEALERSHIP RIGHT AWAY. THEY DID NOT HAVE THE PART. I HAVE INQUIRED TWICE SINCE AND JUST CALLED THE DEALERSHIP AGAIN WHO SAID THEY DID NOT HAVE THE PART AND TO CALL THE FORD HELPLINE. I JUST GOT OFF THE FORD HELPLINE AND THEY SAID THE PART IS STILL NOT AVAILABLE AND I WILL BE NOTIFIED BY LETTER WHEN THE PART IS AVAILABLE. I DID EXPRESS TO FORD THAT I WAS WORRIED ABOUT THE SAFETY OF MY PASSENGERS AND WAS NOT HAPPY ABOUT THIS. THE PERSON ON THE FORD HELPLINE WHO IDENTIFIED HIMSELF AS "EDDIE" SAID THAT FORD HAD DECIDED THAT THERE WAS NO DANGER AND THEY HAD NOT HAD ANY COMPLAINTS ABOUT THE AIRBAG MALFUNCTIONING SO THE CAR IS SAFE TO DRIVE ACCORDING TO FORD. I INQUIRED AS TO WHY ONLY THE PASSENGER AIRBAG WAS RECALLED AND NOT THE DRIVER AIRBAG OR THE SIDE AIRBAGS. HE SAID THOSE OTHERS MAY BE FROM A DIFFERENT MANUFACTURER. I THINK THAT THIS HAS TAKEN TOO LONG AND I AM CONCERNED ABOUT THE SAFETY OF MY CAR. WHAT IS BEING DONE BY THE GOVERNMENT TO MAKE TAKATA CORRECT THIS PROBLEM???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993955June 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SCHUMACHER LINCOLN OF DELRAY WAS NOTIFIED AT (561) 454-1800 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993532June 6, 2017
SERVICE BRAKES
WHEN APPLYING BRAKE PRESSURE AND HITTING A BUMP IN THE ROAD, THE BRAKE PEDAL LOST PRESSURE AND WENT TO THE FLOOR. THE BRAKE CONTINUED TO TRAVEL TO THE FLOOR OVER THE NEXT SEVERAL ATTEMPTS TO STOP. THE BRAKES RECOVERED AFTER THE CAR HAD SAT IDLE FOR A FEW HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993389June 6, 2017
ENGINE
I WAS ON MY WAY BACK FROM A TRIP AND MY CAR STALLED OUT MULTIPLE TIMES. I WOULD BE GOING AT HIGHWAY SPEEDS AND IT WOULD JUST CUT OUT. I WAS ABLE TO SAFELY GET INTO THE SERVICE LANE AND RESTART THE CAR WITH NO PROBLEM, BUT THEN IT WOULD HAPPEN AGAIN. AFTER 7 TIMES OF THIS HAPPENING IN ABOUT AN HOUR, I EVENTUALLY PULLED OVER AND WAITED FOR A TOW. I DID MY RESEARCH AND FOUND OUT THAT THIS IS A COMMON ISSUE WITH MERCURY CARS IN MY MODEL YEAR DUE TO FAULTY THROTTLE BODY ISSUES. BECAUSE THE PROBLEM WAS SO WIDESPREAD, FORD ISSUED AN EXTENDED WARRANTY THAT WOULD COVER A THROTTLE BODY REPAIR FOR 10 YEARS OR 150,000 MILES, WHICHEVER CAME FIRST. BASED ON THIS INFORMATION, IT SEEMED LIKE MY CAR WOULD BE COVERED. HOWEVER, AFTER TAKING IT TO THE DEALERSHIP, THEY CLAIMED THAT IT WOULD NOT BE COVERED BECAUSE MY VIN DOESN'T MATCH THE LISTS AND ESTIMATED THE REPAIR AT $500-$700. THIS IS COMPLETELY CRAZY TO ME BECAUSE IT OBVIOUSLY HAPPENS TO CARS LIKE MINE AND HAS BEEN FIXED BY THE COMPANY AT NO COST. I BELIEVE I SHOULD ALSO RECEIVE THAT BENEFIT. I TALKED TO THE COMPANY AND HAVE LODGED A FORMAL COMPLAINT, AND I WILL ALSO BE SENDING A LETTER BECAUSE THIS IS JUST NOT ACCEPTABLE. STALLING ON A HIGHWAY GOING 70+ IS DANGEROUS AND I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED HAD I BEEN HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992610June 1, 2017
SERVICE BRAKES
ANTI-LOCK BRAKE ISSUE IN FIVE MONTHS I HAVE HAD TO REPLACE TWO ABS MODULES/UNITS. I FIRST NOTICED MY BRAKES GETTING SPONGY IN LATE 2016, THAT'S WHEN THE FIRST ABS WAS REPLACED. ALTHOUGH THIS FIXED THE ISSUE FOR A COUPLE WEEKS, I THEN STARTED TO NOTICE THAT MY BRAKES WERE LOCKING, WHEN NOT APPLYING THE BRAKES. I RETURNED TO THE REPAIR SHOP WHICH LEAD TO NEW COMPONENTS ON MY BRAKES(PADS FRONT AND REAR, CALIPERS ROTORS.ETC.) BECAUSE OF THE WEAR. ALL WERE REPLACED. THEN THE SITUATION HAPPENED AGAIN WHEN MY TEENAGE SON WAS DRIVING. UNDER ACCELERATION, THE BRAKES STARTED APPLYING PRESSURE, WHICH THE ENGINE HAD TO COMPENSATE FOR. AFTER TAKING IT IN TO BE REPAIRED AGAIN, THAT IS WHEN THE SECOND ABS UNIT WAS REPLACED. THIS WAS AFTER THREE DAYS OF TROUBLE-SHOOTING. I FEEL THIS IS A SAFETY ISSUES, AND I HAVE SPENT AN EXHAUSTIVE AMOUNT OF MONEY ON THIS ONE ISSUE. I CAN ONLY ASSUME ALSO, THAT BECAUSE OF BRAKING, WHILE I WAS ACCELERATING, THERE WILL BE MORE ISSUES DOWN THE ROAD. PLEASE ADVISE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992645June 1, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE FORD DEALER LOCATED IN CINCINNATI, OH WAS CONTACTED AND STATED THAT THE PARTS WERE NOT RECEIVED FROM THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/18/17*LJ UPDATED 07/25/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992760June 1, 2017
AIR BAGS
I GOT NOTICE FOR THE DANGEROUS AIRBAG SITUATION IN MARCH. I WAS NEVER NOTIFIED BY DEALERSHIP NOR FORD. WHEN I CALLED THE DEALER THEY WERE GOING TO REPAIR AT FIRST. THEN THEY RENEGED AND SAID THEY HAVE TO ORDER PARTS AND IT COULD TAKE SEVERAL MORE MONTHS. I HAVE GRANDCHILDREN WHO I WATCH 2MONTHS TO FIVE, I FIND IT UNCONSCIONABLE TO PUT ME OR MY PASSENGERS IN HARMS WAY FOR ANY LONGER. I WANT TO HAVE THIS FIX PLEASE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992596May 31, 2017
AIR BAGS
"TAKATA RECALL". FORD MOTOR COMPANY ALERTED ME IN MARCH OF THE RECALL, DANGERS, AND REASON TO WAIT...WAITING FOR PARTS TO ARRIVE. GIVEN THAT INFLATION OF THE AIRBAGS COULD KILL ONE, I THINK IT IS IMPORTANT PARTS ARRIVE SOON, LIKE NOW? HOW LONG SHOULD THIS TAKE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991740May 26, 2017
AIR BAGS
"TAKATA RECALL" GOT RECALL NOTICE LAST YEAR AND HAVE HEARD NOTHING. IS IT SAVE TO DRIVE THE VEHICLE? IF NOT, WHAT AM I SUPPOSE TO DO WITHOUT A CAR? WILL FORD GIVE ME A LOANER VEHICLE? LETTER FROM FORD INDICATED IT IS UNSAFE TO USE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991767May 26, 2017
AIR BAGS
TAKATA RECALL NOTICE OF RECALL ON OUR 2007 MILAN WAS RECEIVED JULY 2016 AND DESPITE REPEATED ATTEMPTS AT LOCAL DEALERS TO MITIGATE THIS ISSUE, I AM TOLD THE PARTS REMAIN UNAVAILABLE AND TO CHECK BACK IN 3 MONTHS. THIS HAS BEEN GOING ON FOR NEARLY A YEAR. BASED ON THE DESCRIPTION OF THE RECALL WE ARE DRIVING AN UNSAFE VEHICLE AS THE PASSENGER SIDE AIRBAG COULD DEPLOY IN THE EVENT OF AN ACCIDENT, RUPTURE AND INJURE THE PERSON IN THE PASSENGER SEAT. UNTIL SUCH TIME AS OUR VEHICLE HAS RECEIVED REPLACEMENT AIRBAG(S) IN SATISFACTION OF THE RECALL NOTICE, I AM REQUESTING WE BE GIVEN A LOANER VEHICLE TO DRIVE WHILE WE AWAIT REPAIRS OF THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991626May 25, 2017
AIR BAGS, SERVICE BRAKES
I APPLIED MY BRAKES TO MAKE A TURN ON AN UNEVEN STREET AND NEXT THING YOU KNOW I HAVE SOFT BRAKES AND HAVE TO PUMP MY BREAKS 2 OR 3 TIMES TO STOP. THIS HAS BEEN AN ONGOING PROBLEM 2016. HOW MANY MORE COMPLAINTS ARE NEEDED BEFORE THERE IS A RECALL ON THE HCU UNIT THAT EVERY ONE KEEPS MENTIONING ALSO...WHEN WILL THE PASSENGER AIR BAGS COME IN FOR REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991675May 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE LOCAL DEALER (REDMAN FORD) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/08/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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