Mercury Milan Complaints (2009)

226 consumer complaints on file.

#11057653December 30, 2017
AIR BAGS
SAFETY RECALL NOTICE16S26 / NHTSA RECALL 16V-384 TAKATA RECALL RECEIVED A LETTER STATING RECALL REPLACEMENT IS DELAYED AGAIN AND REMEDY PARTS ARE UNAVAILABLE. FORD IS ADVISING NOT TO ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057119December 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GOSCH FORD HEMET AT (951) 396-7250 (436 CARRIAGE CIR, HEMET, CA 92545) AND RACEWAY FORD AT (800) 286-9861 (5900 SYCAMORE CANYON BLVD, RIVERSIDE, CA 92507) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056610December 26, 2017
AIR BAGS
TAKATA RECALL RECEIVED NOTICE ALMOST A YEAR AGO AND STILL NO PARTS AVAILABLE. UNABLE TO USE FRONT SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055777December 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VISION FORD LINCOLN HYUNDAI (1500 S. WHITE SAND BLVD, ALAMOGORDO, NM 88310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055133December 17, 2017
SERVICE BRAKES
I HAVE BEEN HAVING AN ONGOING ISSUE WITH MY BRAKING SYSTEM ON THE 2009 MERCURY MILAN. IT USUALLY STARTS AS HAVING TO ACTIVATE THE BRAKES FAIRLY QUICKLY (EITHER SLAMMING ON THE BRAKE IN EMERGENCY, OR STOPPING OVER A DIRT ROAD OR SLOWING OVER A SPEED BUMP). THE BRAKE PEDAL WILL ACTIVATE THE ABS (PUMP 3-4 TIMES) AND DEPRESS CLEAR TO THE FLOOR WITHOUT ACTUALLY STOPPING THE VEHICLE. THEN IMMEDIATELY AFTER AND UNTIL I HAVE THE BRAKE LINES BLED THERE IS 0 PRESSURE IN MY BRAKE PEDAL (PEDAL CONTINUES TO GO TO FLOOR WITHOUT COMPLETELY STOPPING THE CAR). I RECENTLY HAD THE MASTER BRAKE CYLINDER REPLACED WHICH ONLY CORRECTED THE PROBLEM FOR A SHORT TIME AND HAVE JUST HAD TO TAKE IT BACK TO THE SHOP FOR THE SAME ISSUE. THEY TOLD ME EVERYTHING "SEEMS FINE" AND THEY CAN'T FIND ANOTHER ISSUE WITH THE SYSTEM. CLEARLY THIS IS A SAFETY RISK AND FORD NEEDS TO DO A RECALL ON THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052602December 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17VS01000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. GANLEY FORD WEST (16100 LORAIN AVE, CLEVELAND, OH 44111, 216-941-9800) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 17,589. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052174December 4, 2017
AIR BAGS
HAVE NOT BEEN CONTACTED FOR REPLACEMENT OF TAKATA AIR BAG.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052385December 4, 2017
SERVICE BRAKES
BRAKE PEDAL GOES SOFT AND CAR FAILS TO STOP OR TAKES PROLONGED TIME TO COME TO A STOP. IF YOU PUMP BRAKE PEDAL REPEATEDLY THE PEDAL WILL STIFFEN BUT GRADUALLY GOES TO THE FLOOR. THE CAR HAS BEEN TO THE DEALER SPECIFICALLY FOR THIS PROBLEM AT LEAST TWICE WITH NO RESOLUTION. RECENTLY HAD DEALER INSTALL NEW BRAKE FRONT AND REAR AND THIS HAS NOT ABATED THE PROBLEM. PRINTED DOCUMENTATION FROM NHTSA WEBSITE AND MADE THE DEALERSHIP AWARE OF THE NHTSA INVESTIGATION. DEALERSHIP PERSONNEL STATED THEY WERE AWARE OF THE ISSUE BUT NOTHING FORMAL HAS BEEN ISSUED FROM FORD MOTOR COMPANY. BRAKING PROBLEM HAS BEEN ONGOING BUT PERIODIC FOR ALMOST A YEAR. LATEST OCCURRENCE WAS THREE TIMES ON MON 12/04/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051554November 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) OVER A YEAR AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BAYWAY LINCOLN, 12333 GULF FWY, HOUSTON, TX 77034 (281) 929-6500) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047938November 21, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JUST A MATTER OF SECONDS. FORTUNATELY OUR FAMILY WAS IN ANOTHER PART OF THE HOUSE AND WEREN'T INJURED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11044419November 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN FORD DEALER IN SAINT PAUL AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044214November 7, 2017
AIR BAGS
TAKATA AIRGAB INFLATOR SAFETY RECALL: FOR OVER 1 YEAR, THERE HAS BEEN RECALL 16V-384 WITH NO PARTS AVAILABLE. NOW, THE COMPANY THAT MANUFACTURES THE PARTS ARE BANKRUPT. MULTIPLE PEOPLE HAVE LOST THEIR LIVES DUE TO THIS ISSUE. WHAT ADDITIONAL STEPS WILL BE TAKEN TO CORRECT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043375November 5, 2017
AIR BAGS
TAKATA RECALL HAVE WAITED ALMOST A YEAR TO HAVE THESE FIXED. DEALERSHIP KEEPS TELLING ME THAT THEY DO NOT HAVE THESE TO FIX IT. ARE THEY WAITING FOR SOMETHING TO HAPPEN TO ME OR A PASENGER? I AM TIRED OF THEM PUTTING ME OFF I WOULD LIKE TO HAVE THIS FIXED NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043172November 4, 2017
AIR BAGS
TAKATA RECALL.I CALLED THE FORD GARAZE NUMEROUS TIMES ABOUT THIS AIR BAG NEEDING REPLACED AND EVERY TIME I CALL THEY TELL ME THE PART IS ON ORDER AND CANT GET IT IN..MY AIRBAG HAS BEEN SEPARATING AT THE SEAM AND IM CONCERENED THAT IT WILL EXPLODE WITH MY CHILD IN THE FRONT SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043237November 4, 2017
AIR BAGS
TAKATA RECALL. RECEIVED NOTICE, IN MARCH 2017, FROM FORD, THAT MY PASSENGER AIRBAG WAS BEING RECALLED. WAS TOLD THAT FORD WOULD SEND ME ANOTHER LETTER WHEN I NEEDED TO SCHEDULE A SERVICE APPOINTMENT. 8 MONTHS LATER AND I HAVE RECEIVED NO LETTER. WHEN I CALLED THE DEALERSHIP, THEY HAVE NO ANSWERS. I WAS TOLD THEY DO NOT HAVE THE PARTS AND HAVE NO IDEA WHEN THEY WILL GET THEM IN. ON THE AIRBAG RECALL.COM WEBSITE, IT SAID THAT MY VEHICLE WAS ELIGIBLE FOR RECALL SINCE JANUARY 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043288November 4, 2017
AIR BAGS
I WAS NOTIFIED ABOUT THE AIRBAG RECALL. TWO MONTHS AFTER NOTIFICATION I WENT TO THE OXMOOR FORD DEALERSHIP TO FIND OUT THE TIME TO HAVE CAR FIXED. THEY TOLD ME THEY WILL CALL ME WHEN THEY GET THE PARTS IN. OVER A YEAR AND A HALF LATER, I HEARD NOTHING. PLEASE NOT2 I AM BABYSITTING MY YOUNGER GRANDCHILDREN AND USE MY CAR FOR TRANSPORTATION. I HAVE BEEN BACK SEVERAL MORE TIME TO TALK TO THEM. (AND PHONE CALLS) WHICH I AM TOLD OVERTIME THEY DO NOT HAVE THE PARTS. OVERTIME I AM TOLD THEY HAVE ME ON THEIR LIST BUT OVERTIME I GO THEY NEVER HEARD OF ME. I FEEL LIKE I AM BEING PUT OFF. P>S> I GOT AN OFFER TO BUY ANOTHER CAR FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042887November 3, 2017
AIR BAGS
TAKEDA RECALL UNABLE TO GET IT FIX NO CALLS TO GET IT REPLACE CONCERNS ABOUT DRIVERS/PASSENGERS SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041959November 1, 2017
AIR BAGS
TAKATA RECALL - MY ONLY COMPLAINT IS THAT I CANNOT GET THE PROBLEM FIXED WITH A DEALER BECAUSE THEY DON'T HAVE THE PASSENGER AIRBAG INFLATOR REPLACEMENT. THE AIRBAG HAS NOT GONE OFF AS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042184November 1, 2017
SERVICE BRAKES
WHILE EXITING ONTO RAMP FROM EXPRESSWAY ON WET PAVEMENT, I APPLIED MY BRAKES TO SLOW THE CAR. I DROVE OVER A SLIPPERY ROAD SURFACE AND MY BRAKE PEDAL WENT TO THE FLOOR. AS A RESULT, I NEEDED INCREASED DISTANCE TO STOP MY CAR. MY BRAKE PEDAL RETURNED TO NORMAL SOMETIME LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041720October 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BIONDI LINCOLN, 3690 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1200) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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