Mercury Milan Complaints

2,579 consumer complaints on file.

#11031813October 4, 2017
SERVICE BRAKES
WHEN I CAME TO AN INTERSECTION, MY ANTI-LOCK BRAKES KICKED IN AND MALFUNCTIONED CAUSING THE PEDAL TO GO TO THE FLOOR AND I LOST BRAKING POWER. I PUSHED EVEN HARDER ON THE PEDAL AND IT SEEMED LIKE I HAD BRAKES BUT NO POWER TO THE BRAKE SYSTEM. I SHUT OFF THE VEHICLE, PUMPED THE BRAKES TWICE AND RESTARTED. THE PEDAL WENT BACK TO NORMAL AND I WAS ABLE TO BRAKE FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031816October 4, 2017
AIR BAGS
"TAKATA RECALL" I WAS NOTIFIED BACK IN 2014 THAT I HAD A TAKATA AIRBAG INFLATOR ON THE PASSENGER SIDE THAT WAS NEEDING TO BE FIXED. I CONTACTED FORD AND MADE AN APPOINTMENT TO COME IN. WHEN I GOT THERE, THEY SAID THAT THEY DID NOT HAVE PARTS TO DO IT AND SAID THAT I WOULD BE RECEIVING A LETTER IN THE MAIL FROM FORD ONCE THAT PART CAME IN. I CALLED APPROXIMATELY 6 MONTHS LATER BECAUSE I HAD NEVER RECEIVED ANYTHING IN THE MAIL AND THEY SAID THEY WOULD CHECK INTO IT AND GET BACK WITH ME. I NEVER HEARD BACK FROM THE FORD DEALERSHIP. I WAS WORKING WITH BUCKEYE FORD IN LONDON, OH. I WOULD HAVE THOUGHT THEY WOULD HAVE CONTACTED ME BY NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031421October 2, 2017
AIR BAGS
TAKATA RECALL THERE HAS BEEN A RECALL OUT SINCE JUNE 1, 2016 AND IT IS STILL LISTED AS RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. THEY ARE TO NOTIFY ME BY MAIL TO LET ME KNOW WHEN I AM ABLE TO GET THIS RECALL FIXED. I BELIEVE THAT IT HAS BEEN LONG ENOUGH THAT THIS IS A CONCERNING ENOUGH PROBLEM THAT IT SHOULD BE AVAILABLE BY NOW TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031380October 2, 2017
SERVICE BRAKES
MULTIPLE TIMES WHILE TRYING TO BRAKE IT TAKES LONGER THAN IT SHOULD. IF BRAKING OVER MAN HOLE COVERS, IT WILL FEEL LIKE THE BRAKES ARE SKIDDING. TWO TIMES I HAVE BEEN IN ACCIDENTS WHERE I HAD PLENTY OF BRAKING SPACE AND HAD THE BRAKE TO THE FLOOR BUT STILL DID NOT HAVE TIME TO STOP. BOTH TIMES WERE ON HIGHWAYS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11030701October 1, 2017
AIR BAGS
I HAVE RECEIVED A RECALL LETTER DATED JULY 2016 AND NO ACTION BY THE DEALER OR FORD MOTOR COMPANY....NONE, ZERO NOT EVEN A EXPLANATION FROM THE DEALER SERVICE DEPARTMENT WHAT HAPPENED TO THE RECALL FOR THE "AIR BAG" REPLACEMENT. IF THIS IS A TROUBLED VEHICLE I REALLY WOULD LIKE TO HAVE ACTION AND A REPLACEMENT OF THE VEHICLE MY RECALL NUMBER IS 16S26. FORD MUST HAVE AN ANSWER....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030649September 30, 2017
SERVICE BRAKES
WHEN DRIVING DOWN THE HIGHWAY WHEN I PRESS THE BRAKES QUICK AND FAST IT WILL ENGAGE AND START WORKING. WHEN I SLOWLY PRESS THE BRAKES THEY DO NOT ENGAGE UNTIL THE BRAKE PEDAL IS ALMOST TO THE FLOOR. I HAVE ALMOST RAN INTO THE BACK OF MANY PEOPLE. AS I SEE ON THE INTERNET 100S OF PEOPLE IS HAVING THIS ISSUE. SO WHY HAVEN'T A RECALL BEEN DONE YET? I GUESS SOMEONE IMPORTANT HAVE TO GET KILLED BY THIS DEFECT IN ORDER FOR THE FEDERAL GOVERNMENT TO MAKE THIS ISSUE KNOWN AND DO A RECALL QUICK! ITS NOW SAFE AT ALL AND I DON'T THINK THE CAR OWNERS SHOULD HAVE TO PAY FOR THIS PROBLEM. MY CAR ONLY HAVE 74,900 MILES ON IT!!! SOMEONE PLEASE GIVE ME A RECOMMENDATION @ [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030679September 30, 2017
FUEL/PROPULSION SYSTEM
THROTTLE BODY MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030569September 29, 2017
UNKNOWN OR OTHER
THE SENSORY RESTRAIN SYSTEM (AE5Z14B321A) WENT BAD ON A CAR THAT HAS SAT FOR MOST OF ITS LIFE. I RECEIVED THE CAR FROM MY GRANDMA WITH AROUND 8000 MILES ON IT. THIS WE BAD WITH ABOUT 11900 MILES. I RESEARCHED THIS AND FOUND OUT THIS WAS A COMMON PART GOING BAD. THERE WAS NEVER RECALLS DONE BECAUSE THE PART WENT BAD WITH MOST PEOPLE WHILE UNDER WARRANTY. THIS ONE PART AND LABOR COST ME ALMOST 1000.00. 1000.00 FOR A PART THAT WAS COMMONLY BREAKING. BUT BECAUSE IT SAT FOR SO LONG THE WARRANTY RAN OUT AND I AM LEFT WITH A HUGE EXPENSE TO A PART THAT WAS COMMONLY BREAKING. TO WHAT WENT WRONG. THE AIRBAG LIGHT CAME ON, WRENCH LIGHT, SERVICE ADVANCE TRAC LIGHT AND TRACTION CONTROL LIGHT CAME ON. I AM 6 MONTHS PREGNANT AND HAVE A 2 YEAR OLD IN MY CAR AND I GOT TOLD THAT THIS CAUSED ALL SECURITY FEATURES TO BE TURNED OFF. IF I WAS TO BE IN AN ACCIDENT MY FAMILY AND I WOULD OF NOT BEEN PROTECTED. BUT THIS IS A COMMON PART GOING BAD BUT NO ONE SAID ANYTHING BECAUSE THEY WENT BAD WHEN EVERYONE HAD WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030079September 27, 2017
AIR BAGS
WE HAVE NOT RECEIVED ANY FURTHER WORD TOWARD RESOLVING THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030000September 26, 2017
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER THE VEHICLE WAS PARKED, THE INTERIOR DOOR HANDLE WOULD NOT OPEN THE DOOR. THE CONTACT HAD TO EXIT THROUGH THE PASSENGER SIDE DOOR OR MANUALLY RESTART THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025502September 26, 2017
SERVICE BRAKES
BRAKE PEDAL LOOSES PRESSURE AND GOES "SOFT" WHEN TRYING TO BRAKE. MOST TIMES HAVE TO PRESS BRAKES TO THE FLOOR TO COME TO COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025277September 25, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025413September 25, 2017
SERVICE BRAKES
BRAKE PEDAL IS SOFT. WHEN BRAKING , THE BRAKE PEDAL GO ALMOST TO THE FLOOR. CAR DOES STOP BUT IT IS SLOW TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024790September 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024842September 21, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS ENGAGED, BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE BRAKE PEDAL HAD TO BE DEPRESSED WITH FORCE IN ORDER FOR THE VEHICLE TO STOP. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO RICHARD BAZZY'S SHULTS FORD LINCOLN (10401 PERRY HIGHWAY WEXFORD, PA 15090, PHONE: 724-934-2388) WHERE IT WAS DIAGNOSED THAT THE ANTI SKID SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024884September 21, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE STATIONARY, THE VEHICLE LEAKED FUEL ONTO THE GROUND. THE VEHICLE WAS TOWED TO KAISER MILLER FORD IN COLLEGEVILLE, PENNSYLVANIA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACKORDER FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024673September 20, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I RECEIVED THE AIR BAG RECALL, IS THERE ANY SOLUTION TO THIS PROBLEM IN THE NEAR FUTURE, THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023487September 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (RTE 23 AUTO, BUTLER, NJ, 866-428-3415) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022794September 12, 2017
AIR BAGS
SAFETY RECALL NOTICE 16S26 / NHTSA RECALL 16V-384 STILL NOT RESOLVED FOR PARTS SINCE RECALL LETTER OF JULY 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022805September 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. AN UNKNOWN LOCAL DEALER WAS CONTACTED, BUT COULD NOT PROVIDE A DATE FOR PART AVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/17*LJ UPDATED 11/3/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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