Mercury Milan Complaints

2,579 consumer complaints on file.

#11060822January 5, 2018
AIR BAGS
TAKATA RECALL. I HAD PREVIOUSLY BEEN INFORMED BY FORD THAT THERE WAS A PROBLEM WITH FRONT PASSENGER AIRBAG AND THEY WOULD BE REPLACED. RECENTLY I RECEIVED ANOTHER LETTER ABOUT THE RECALL ( 16S26 ). IN THIS LETTER DATED DEC. 2017, IT STATES THE ISSUE WITH THE AIRBAGS AND TELLS ME THAT AS OF TODAY THERE IS NO SOLUTION. THEY GO ON TO SAY THAT PARTS FOR "CERTAIN VEHICLES" WILL BE AVAILABLE IN THE SPRING. NEXT IT TELLS ME TO "DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT". AS I READ THIS LETTER MY CAR IS #1 NOT USEABLE. #2 IT HAS A CONDITION THAT MAKES IT UNSELLABLE. #3 THERE IS NO PROVISION OR RESPONSIBILITY FROM FORD TO SOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060856January 5, 2018
AIR BAGS
TAKATA RECALL I HAVE CONTACTED MY CARLOT WHOM TOLD ME TO CONTACT FORD.I DID SO I TOLD THEM OF THE ISSUE AND I WAS BLOWN OFF I THEN PROCEEDED TO INFORM THEM THAT I HAVE A FAMILY OF 5 IN WHICH I NEED USE OF MY PASSENGER SEAT THEY CONTINUED TO SAY THEY UNDERSTAND MY FRUSTRATION AND THAT I WOULD NOT BE COMPENSATED FOR THIS INCONVENIENCE I WAS TOLD BY MY CARLOT THAT I WOULD HAVE TO TRADE MY VEHICLE IN WHICH I WOULD HAVE TO PAY CASH FOR I NEED THIS TO BE ESCALATED TO HIGHER LEVELS OF HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058499January 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 176V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DELACEY FORD AT 716-668-1200 WHERE THEY MADE AN APPOINTMENT FOR THE CONTACT TO HAVE THE RECALL REPAIR; HOWEVER, THE PART WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058548January 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE LOCAL DEALER (QUALITY FORD IN EAST RUTHERFORD, NJ AT 855-238-1700) THE CONTACT WAS INFORMED THAT TAKATA HAD GONE OUT OF BUSINESS AND WOULD NO LONGER BE SUPPLYING PARTS TO REPAIR THE VEHICLES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058574January 4, 2018
STRUCTURE, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT A BUMP WAS ON THE DASHBOARD OVER THE LOCATION OF THE PASSENGER SIDE AIR BAG. THE AIR BAGS AND THE WIRING WERE NOT EXPOSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MORRIE'S MINNETONKA FORD (13400 WAYZATA BLVD, MINNETONKA, MN 55305, (952) 546-5441), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS INFORMED BY A SERVICE TECHNICIAN THAT THE DASHBOARD REPAIR WOULD COST APPROXIMATELY $3,000. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058464January 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS NOT NOTIFIED BECAUSE THE INTERIM NOTICE ONLY INDICATED THAT THE PART MAY BECOME AVAILABLE IN THE SPRING OF 2018. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058201January 3, 2018
SERVICE BRAKES
LOSS OF BRAKES WHEN ABS WAS ACTIVE AND HIT A BUMP. THIS HAS OCCURRED SEVERAL TIMES AND EACH TIME THE PEDAL GOES TO NEAR THE FLOOR WITH GREATLY INCREASED STOPPING DISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058274January 3, 2018
AIR BAGS
7/2016 I RECEIVED MY FIRST RECALL NOTICE FROM FORD STATING MY PASSENGER TAKATA AIRBAG WAS RECALLED. AT THAT TIME MY LOCAL FORD DEALER SAID THE PARTS WERE BEING RELEASED BY "ZONE IN THE U S". 12/2017 I RECEIVED MY SECOND LETTER FROM FORD NOW TELLING ME THAT THIS COULD NOT BE REMEDIED UNTIL "SPRING 2018" AND IN THE MEANTIME "NO ONE SHOULD RIDE IN THE PASSENGER SEAT". DUH, JUST HOW IN THE HECK IS A HOUSEHOLD SUPPOSE TO FUNCTION IN THIS MANNER? THIS IS ABSOLUTELY RIDICULOUS ON FORD'S PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058340January 3, 2018
AIR BAGS
TAKATA RECALL - I RECEIVED THE RECALL NOTICE, DATED MARCH, 2017, INSTRUCTING ME TO CONTACT MY DEALER (MASON CITY FORD LINCOLN) FOR A FREE REPLACEMENT AIRBAG. UNFORTUNATELY, I BROKE MY BACK ON CHRISTMAS EVE, 2016 AND HAD EXTENSIVE SURGERY IN AUGUST, 2017, SO I DID NOT MAKE THE CALL TO THE DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE UNTIL JANUARY 3, 2018. AT THAT TIME, THE SERVICE REPAIR PERSON INFORMED ME THAT THE REPLACEMENT PART NECESSARY TO REMEDY THE SITUATION HAD NOT YET BEEN MADE AVAILABLE TO HIM BY THE COMPANY. I ASKED SPECIFICALLY, "SO YOU ARE TELLING ME THAT THERE IS NO WAY YOU ARE ABLE TO OBTAIN THE PART AT THIS TIME TO MAKE THE REPAIR NEEDED TO MAKE THIS VEHICLE SAFE?" THE SERVICE PERSON REPLIED THAT WAS CORRECT, THAT THERE WAS NOTHING HE COULD DO. I AGAIN RESTATED, "SO I AM JUST SUPPOSED TO CONTINUE DRIVING AROUND WITH AIRBAGS FULL OF SHRAPNEL?" HE REPLIED THAT HE WAS SORRY. OBVIOUSLY, THIS RESPONSE AND COMPLETE LACK OF REMEDIAL OPTIONS IS DANGEROUS AND UNACCEPTABLE. IT IS PREPOSTEROUS THAT LIVES CONTINUE TO BE AT STAKE DUE TO A LACK OF PARTS, THAT THIS FACT IS WELL DOCUMENTED (SEE WWW.SAFERCAR.GOV) AND NOTHING IS BEING DONE TO FORCE THE COMPANY'S HAND, WHILE IN THE MEANTIME THEY ARE CONVENIENTLY ABLE TO MAKE USE OF THE NATION'S BANKRUPTCY COURTS TO FURTHER MITIGATE THEIR LOSSES. IN WHAT WAY IS THE CONSUMER BEING PROTECTED HERE? WHAT IS THE POINT OF A RECALL IF THE CONSUMER IS UNABLE TO RID HIMSELF OF THE DEFECTIVE PRODUCT? OBVIOUSLY, THERE IS A VERY SERIOUS FLAW IN THIS SYSTEM, AS THE PROTECTION I AM RECEIVING IS VIRTUALLY NIL. AS I HAVE NEVER BEEN INVOLVED IN A RECALL PRIOR TO THIS, I HAVE BEEN OPERATING UNDER THE POSSIBLY MISTAKEN BELIEF THAT THIS WAS A VALID AND EFFECTIVE SYSTEM. I AM HOPING TO SEE THE PROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058357January 3, 2018
AIR BAGS
TAKATA RECALL. FORD IS UNABLE TO PRODUCE PARTS UNTIL SPRING 2018 THEY ARE ESTIMATING. THIS PUTS MY FAMILY AT RISK. I HAVE RECEIVED THE NOTICE OF DELAY DECEMBER 2017. THIS IS MONTHS WITHOUT USAGE OF A VEHICLE OR RISK OF INJURY AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057998January 2, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF BRAKE PRESSURE. THE BRAKE PEDAL TRAVELED TO THE FLOOR, SO THE CONTACT HAD TO APPLY FORCE TO PUMP THE BRAKE PEDAL AS THE VEHICLE WENT THROUGH A RED LIGHT. THE DEALER (FLAMMER FORD OF SPRING HILL, 3335 COMMERCIAL WAY, SPRING HILL, FL 34606, (352) 686-8255) WAS NOTIFIED. THE CONTACT, A MECHANIC, DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED TO FUNCTION AND NEEDED TO BE REPLACED. THE MANUFACTURER ISSUED TWO TECHNICAL SERVICE BULLETINS ON THE BRAKES, BUT THERE WAS NO RECALL ISSUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE16017 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058030January 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER (METRO FORD, 2860 S NOLAND RD, INDEPENDENCE, MO 64055) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058020January 2, 2018
SERVICE BRAKES
AFTER AN ABS EVENT THE BRAKE PEDAL IS SOFT, MUSHY, GOES HALFWAY DOWN, AND PUMPS UP. IT SEEMS LIKE AIR IS INTRODUCED INTO THE SYSTEM AS BLEEDING THE BRAKES FIXES THE LOW BRAKE PEDAL. THIS HAS HAPPENED THREE TIMES. I BELIEVE THE PROBLEM TO BE IN THE ABS CONTROLLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058101January 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (C. HARPER CHEVROLET BUICK CADILLAC, 4435 PENNSYLVANIA 51 N, BELLE VERNON, PA 15012, (724) 929-8000) AND (KENNY ROSS FORD, 104 BLACK HILL RD, IRWIN, PA 15642, (724) 864-3601) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. MONTHS AGO, THE DEALERS STATED THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER. THE CONTACT RECEIVED A RECALL NOTICE MONTHS LATER INDICATING THAT THE PARTS MAY BECOME AVAILABLE IN SPRING OF 2018. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058144January 2, 2018
AIR BAGS
TAKATA INFLATORS - WE RECEIVED A NOTICE OVER A YEAR AGO THAT REPLACEMENT WOULD BE IN SPRING 2017. WAITED AND CALLED SEVERAL TIMES - NOW A SECOND LETTER IT IS SPRING 2018. THE DESIRED OPTION IS FOR PASSENGERS IN FRONT SEAT NEEDING TO SIT IN BACK SEAT - DIDN'T SPEND ALL THIS MONEY, WAIT THIS LONG ONLY TO WAIT SO MORE - WHAT ARE OPTIONS TO GET THIS DONE SOONER SINCE WE HAVE ALREADY BEEN WAITING TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057802January 1, 2018
AIR BAGS
TAKATA RECALL HAS BEEN TOO LONG SINCE MANUFACTURER PROMISED TO REPAIR AND/OR REPLACE THE FRONTAL PASSENGER AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057653December 30, 2017
AIR BAGS
SAFETY RECALL NOTICE16S26 / NHTSA RECALL 16V-384 TAKATA RECALL RECEIVED A LETTER STATING RECALL REPLACEMENT IS DELAYED AGAIN AND REMEDY PARTS ARE UNAVAILABLE. FORD IS ADVISING NOT TO ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057443December 29, 2017
AIR BAGS
TAKATA AIRBAG RECALL. RECALL WAS MADE IN JULY 2016. JUST RECEIVE ANOTHER LETTER THAT REPLACEMENT AIRBAG WILL NOT BE AVAILABLE UNTIL SPRING 2018. WHY THE LONG DELAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057011December 28, 2017
AIR BAGS
AIRBAG HAVE A PROBLEM 2016. LIGHT ON NOW. I HAVE TWO LETTERS AND YOU GUYS TOLD WAIT UNTIL NOW. I HAVE A CHANGE ADDRESS SO I PUTTING DOWN MY NEW ADDRESS 6100 NW 106TH STREET #16. JOHNSTON IA 50131.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057048December 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MARK MCLARTY FORD LINCOLN, 4400 LANDERS ROAD, NORTH LITTLE ROCK, AR 72117) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT PARTS WOULD BE AVAILABLE IN THE SPRING OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan