Mercury Milan Complaints

2,579 consumer complaints on file.

#11091748May 4, 2018
STEERING, UNKNOWN OR OTHER
SERPENTINE BELT COME OFF MAKING THE CAR UNABLE TO DRIVE. OIL ACCUMULATES ON THE BELT PULLEY CAUSES THE BELT TO COME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091296May 2, 2018
SERVICE BRAKES
ABS COMPUTER GOT FRIED AND NEEDED $2000 REPAIR. CAR HAS HAD INTERMITTENT HARD BRAKE PULL TO LEFT SINCE PURCHASE IN 2008. JUST HAD TO REPLACE FRONT CALIPERS AND ROTORS AT COST OF $680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091427May 2, 2018
SERVICE BRAKES
BRAKES ARE EXCESSIVELY SOFT, BUT THERE IS NO AIR IN THE BRAKE LINES AND NO LEAKS. WHILE DRIVING STRAIGHT ON A CITY ROAD, PRESSED BRAKES ALL THE WAY TO THE FLOOR, BUT THE CAR DID NOT STOP; IT JUST SLOWED, BUT WOULD NOT ENTIRELY STOP. THIS PUTS MY LIFE IN DANGER. IF I CANNOT TRUST MY CAR TO FULLY STOP, IT MAY ROLL INTO AN INTERSECTION AND BE HIT BY CROSSING TRAFFIC, OR I MAY REAR-END ANOTHER VEHICLE WITHOUT BEING ABLE TO AVOID THE COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090753April 28, 2018
AIR BAGS
"TAKATA RECALL". I HAVE TWO LETTERS AND OTHER DOCUMENTS FROM FORD THAT MY VEHICLE IS UNDER A SAFETY RECALL FOR THE FRONT PASSENGER AIR BAG. WHEN I CHECK THE VIN THRU YOUR WEB SITE - IT SAYS THERE IS "NO" RECALL FOR MY VEHICLE. WHICH IS IT? THE FIRST LETTER WAS RECEIVED ALMOST TWO YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090446April 27, 2018
SERVICE BRAKES
BRAKES FAILING! VEHICLE WILL STOP ON INITIAL DEPRESSION OF BRAKE PEDAL. CONDITION ARISES WHEN ONCE AT A COMPLETE STOP AFTER INITIATING A BRAKING EVENT, IF PEDAL IS RELEASED AND THEN RE-DEPRESSED, THE PEDAL WILL GO TO THE FLOOR AND THE VEHICLE WILL NOT STOP. CONDITION IS INTERMITTENT, BUT GUARANTEED TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090305April 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PARK CITIES FORD/LINCOLN, 3333 INWOOD ROAD, DALLAS, TEXAS 75235) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090375April 26, 2018
SERVICE BRAKES
PULLING INTO PARKING SPACE GOING 10 TO 15 MPH. BRAKE PEDAL WENT ALL THE WAY TO FLOOR. TRIED AGAIN TO STOP. BRAKES HELD THE 2ND TIME. LOCAL FORD DEALERSHIP CAME TO LOT AND PICKED UP THE CAR. RAN DIAGNOSTICS ON CAR AND COULD FIND NO PROBLEM WITH BRAKING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090608April 25, 2018
AIR BAGS
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT REGARDING A TWO YEAR DELAY BY FORD IN RECALL OF TAKATA PASSENGER SIDE AIRBAG. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089225April 21, 2018
SERVICE BRAKES
ABS HCU BYPASSES AFTER ABS EVENT AND DOESN'T RESET CAUSING BRAKE PEDAL TO GO TO FLOOR AND INCREASED STOPPING DISTANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088805April 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHALING CITY FORD LINCOLN MAZDA (475 BRAD ST, NEW LONDON, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT CONTACT STATES THAT FORD STATED THAT PARTS WOULD NOT BE AVAILABLE UNTIL THIRD QUARTER OF 2018. FORD OFFERED TO PAY FOR A RENTAL UNTIL THEN BUT ENTERPRISE HAS NONE AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088880April 18, 2018
SERVICE BRAKES
MY WIFE HAD A TOTAL BRAKE FAILURE (PEDAL WENT TO THE FLOOR, NO WARNING LIGHTS OR ANY PRIOR PROBLEMS) AS A RESULT OF WHICH SHE WENT THROUGH A RED LIGHT. SHE ROLLED TO THE SIDE OF THE ROAD WHERE SHE SHUT EVERYTHING OFF. WHEN SHE RESTARTED THE BRAKES WORKED FINE. FORD DELER SAYS A $1454 NEW HCU UNIT MAY FIX THE PROBLEM. NO OTHER DIAGNOSIS EVEN THOUGH BRAKE SYSTEM WAS THOROUGHLY EXAMINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084745April 12, 2018
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS
"TAKATA RECALL." I WENT FOR MY CAR INSPECTION AT MOTOR VEHICLE 4/9/18 AND WAS TOLD BY THE INSPECTOR THAT, NOT ONLY ARE MY TWO (2) AIRBAGS RECALLED, BUT ARE EXTREMELY DANGEROUS! ALSO, I WAS TOLD THAT THERE IS ANOTHER ISSUE REGARDING MY ANTI LOCK 'BRAKES, FROM SAME MANUFACTURER!' I AM A SENIOR CITIZEN, PLEASE HELP!! I WLD SINCERELY 'APPRECIATE' VERY MUCH ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084551April 11, 2018
AIR BAGS
TAKATA RECALL I'VE RECEIVED 2 NOTIFICATIONS FROM MY DEALER THAT MY AIRBAGS HAVE BEEN RECALLED OVER THE PAST 2 YEARS BUT HAVEN'T BEEN NOTIFIED TO WHEN TO BRING MY CAR IN. WHEN I CHECK NHTSA FOR UPDATES IT SAYS THERE ARE "NO RECALLS ON THIS VEHICLE". WHAT GIVES? SHOULD I BE WORRIED THAT THESE FAULTY AIRBAGS ARE GOING TO INJURE ME OR WORSE, MY FAMILY? THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084456April 10, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL - I WAS NOTIFIED JULY2016 ABOUT THE RECALL OF AIRBAG. SINCE THAT TIME...I HAVE BEEN CALLING DEALERSHIPS...MY RONT DASH ON PASSENGER SIDE IS SEPARATING WHERE THE AIRBAG IS. I SEPARATES MORE AND MORE...I NEED TO SEE THAT THIS AIRBAG IS REPLACED ASAP... STARTED OUT SMALL LESS THAN HALF INCH TO AT LEAST 6 TO 8 INCHES WIDE . HAVE PHOTOTS BUT THEY ARE TO BIG OF FILE TO ATTACH. CAN SEND SEPARATELY UPON REQUEST. NEXT THING WILL BE NOTIFYING MY SENATOR AND CONGRESSMAN TO GET THIS ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084054April 9, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL . WE WERE NOTIFIED YEARS AGO, STILL PASSENGER SIDE AIR BAG NOT REPLACED. NOW FORD IS TELLING US NOT LET ANYONE SIT IN THE PASSENGER SEAT. FORD HAD IGNORED ALL OUR CORRESPONDENCE. IT'S REDICULOUS, WILL NEVER PURCHASE ANOTHER FORD PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083843April 8, 2018
UNKNOWN OR OTHER
NOTHING HAS HAPPENED YET , I'M JUST SHOCKED TO KNOW THAT THEY HAVEN'T CAME UP FOR A REMEDY FOR THE AIRBAG RECALL. IF SOMETHING HAPPENS TO MY DAUGHTER WHO DRIVES THIS CAR EVERYDAY I DON'T KNOW WHAT I WOULD DO. MY CHILDREN ARE MY LIFE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083858April 8, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
PULLED 2008 MILAN IN PARKING LOT, PUT IN PARK, ENGINE BEGAN TO RACE, TAPPED GAS PEDAL, ENGINE RETURNED TO NORMAL. CAR STARTED FINE, DRIVEN SHORT DISTANCE, I STOPPED AT STOP SIGN. PUT FOOT ON GAS PEDAL, CAR BEGAN 'LIMP HOME' MODE, WAS ABLE TO PULL TO CURB. WRENCH LIGHT APPEARED. SHUT CAR OFF A FEW MINUTES.STARTED FINE, WRENCH LIGHT ON, WAS ABLE TO DRIVE FEW BLOCKS TO GET HOME. NEXT DAY STARTED ENGINE 3 TIMES, EACH STALLING WITHIN SECONDS. NEVER HAD ISSUES WITH CAR. PURCHASED PRECERTIFIED IN 2011, 52,0000 MI. ON IT. WILL OWN 7 YRS. MAY 2018. I PUT 1000 MI. YRLY. ON CAR. ODOMETER NOW UNDER 59,500. ON 3/9/18 CAR TOWED TO DEALERSHIP (WHERE I PURCHASED IT). CAR SAT IN LOT 10 DAYS BEFORE LOOKED AT. FINALLY, CHECKED AND DIAGNOSED. INSTALLED NEW THROTTLE BODY. RE-TESTED. PROBLEM. INSTALLED NEW ACCELERATOR. RE-TEST. PROBLEM. CODES APPEARING. I CONTACTED FORD MOTOR CO. IN MICHIGAN.TOLD TO KEEP CALLING DEALERSHIP. I'VE SPOKEN TO NUMEROUS STAFF ALREADY & ASKED FOR LOANER CAR. NOT GRANTED. I DID INTERNET RESEARCH & FOUND LAWSUIT AGAINST FORD ABOUT 'LIMP HOME' MODE INVOLVING THROTTLE BODY & COMPUTER SENSORS DEFECT ON FORD, MERCURY & LINCOLN BROUGHT ON BY NCCC. FORD NOT FORCED TO RECALL THIS DEFECT INVOLVING 1.6 MILLION CARS. MANY INTERNET SITES HAVE SHOWN COMPLAINTS WITH THIS ISSUE. IT IS A MAJOR SAFETY HAZARD! NUMEROUS OWNERS WROTE TO VALIDATE CAR REPAIRED ONLY TO EXPERIENCE SAME 'LIMP HOME' INCIDENT RETURN. STORIES INVOLVE HIGHWAY DRIVING WHEN LOSS OF ACCELERATION OCCURRED. SOMEONE HAS TO BE KILLED BY THIS MANUFACTURING DEFECT BEFORE IT'S BACK TO FORCING FORD TO OWN UP TO NEGLECT TO MAKE A PROFIT. MY EXPERIENCE LEAVES ME WITHOUT A CAR, CANCELLATIONS OF APPTS, RELYING ON CABS OR FRIEND TO SHOP.THIS IS A SERIOUS SAFETY ISSUE. IT'S NOW 4 WEEKS WITHOUT A CAR. AM TOLD WARRANTY EXPIRED. CAN I PLEASE BE DIRECTED TO PROPER GOVERNMENT AGENCY WITH JURISDICTION TO HELP ME RESOLVE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083808April 7, 2018
STEERING
DRIVING UP ICY CURVE UP HILL, SERVICE POWER STEERING NOW CAME ON. VEHICLE LOST ALL STEERING LOCKED AND RAN OFF ROAD. NOW IT'S IN A SUPER HUMAN STEERING MODE IN MY DRIVEWAY WHERE ITS BEEN SINCE THE INCIDENT. WAS BEING DRIVEN BY MY DAUGHTER WITH MY OTHER 4 ELEMENTARY STUDENTS ON ICY ROADS IN ALASKA. FORD IS WILLING TO KILL FAMILIES I SEE. 72,000 MILES. CALLED DEALER AND SAID SEND ME ALL INFORMATION FROM MY SCAN. NEVER HEARD BACK FROM KENDALL FORD IN ANCHORAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11083711April 6, 2018
STEERING
WHILE IN MOTION THE STEERING OF MY VEHICLE BECAME VERY HARD ON A CITY STREET AS I WAS COMING HOME FROM WORK .IT WAS VERY DIFFICULT TO TURN EVEN ON THE BUSY THOROUGHFARES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082453April 2, 2018
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE TRANSMISSION WRENCH ICON REMAINED ILLUMINATED FOR MONTHS. THE DEALER (NATCHEZ FORD LINCOLN, 14 SGT PRENTISS DR, NATCHEZ, MS 39120, (601) 445-0076) REFUSED TO PROVIDE A SOLUTION AND SUGGESTED THAT THE VEHICLE BE DIAGNOSED AND REPAIRED. THE CONTACT STATED THAT THERE WAS A REMEDY FOR AN UNKNOWN TRANSMISSION RECALL THAT WAS NOT PERFORMED ON THE VEHICLE; HOWEVER, THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER THE RECALL. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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