Mercury Milan Complaints

2,579 consumer complaints on file.

#11143482October 28, 2018
AIR BAGS
RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143490October 28, 2018
SERVICE BRAKES
BRAKES FAIL WHEN NEEDED IN EMERGENCIES; ESPECIALLY DURING WET CONDITIIINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143542October 28, 2018
SERVICE BRAKES
LAST MONTH, IN SEPTEMBER 2018 I WAS PARKING MY CAR, AND BRAKING TO DO SO. I WENT OVER A SMALL POT HOLE IN THE ROAD. LATER WHEN I WENT TO DRIVE IT THE BRAKES WERE SQUISHY AND WENT TO THE FLOOR TO STOP. THIS PROBLEM SEEMED TO GET BETTER, BUT THEN LAST WEEK I HAD ANOTHER DRIVER PULL IN FRONT OF ME AND HAD TO DRIVE OFF THE ROAD TO AVOID A COLLISION AS THE BRAKES DID NOT ENGAGE PROPERLY. NOW THEY GO ALL THE WAY TO THE FLOOR TO BRAKE. I BOUGHT THIS CAR USED BACK IN JUNE, ASKED THE DEALER REPRESENTATIVE ABOUT THE BRAKE ISSUES WHEN MY AIRBAG WAS FIXED, AND HE SAID HE KNEW NOTHING ABOUT IT. THE VEHICLE HAS 33,000 MILES ON IT AS THE PREVIOUS OWNER WAS AN ELDERLY WOMAN. I KNOW THIS IS AN ABS ISSUE. MY MECHANIC TOLD ME THERE IS AN INVESTIGATION BUT RIGHT NOW THIS WOULD COST LIKE 1000$. - AND FROM WHAT I AM READING IT COULD JUST HAPPEN AGAIN. PLEASE DO SOMETHING. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143566October 28, 2018
AIR BAGS
TAKATA RECALL - DEALERS STATE THAT THE RECALL PARTS STILL AREN'T AVAILABLE. YET THEY SEEM TO STILL MAKE HUNDREDS OF THOUSANDS OF AIRBAGS A YEAR, THEY HAVEN'T GOTTEN TO THEIR RESPONSIBILITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143316October 27, 2018
AIR BAGS
TAKATA RECALL- AFTER PURCHASING MY VEHICLE I FOUND OUT THAT THE CAR WAS IN A FEW PREVIOUS ACCIDENTS WHERE THE AIR BAGS WERE DEPLOYED. ON THE PASSENGER SIDE, WHICH IS THE RECALLED SIDE, I AM WORRIED ABOUT IT EXPLODING AS MY RECALL STATED. MY RECALL ALSO STATED THAT BOTH PASSENGER AND DRIVERS AIRBAGS , WHEN DEPLOYED, CAN DEPLOY WITH SHARDS OF METAL AND GLASS FRAGMENTS. I AM A SHORT PERSON GENERALLY AND SIT CLOSE TO THE WHEEL SO I CAN REACH EVERYTHING. I ALSO HAVE MANY NIECES AND NEPHEWS WHO RIDE IN MY VEHICLE AND I AM CONCERNED FOR THE SAFETY .IT HAS BEEN A WHILE NOW AND I HAVE BEEN CALLING AND HEARD NOTHING ABOUT A SOLUTION FOR IT AND IM WONDERING IF THERE IS ANYTHING I CAN DO , ASIDE FROM GETTING A NEW VEHICLE , THAT CAN HELP KEEP MY FAMILY AND I SAFE. AS WELL AS, HOW BIG OF AN IMPACT MY CAR CAN TAKE BEFORE THAT THING EXPLODES ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143358October 27, 2018
AIR BAGS
TAKADA INFLATORS.I RECEIVED 2 LETTERS STATING AIR BAG DEFECTS IN PASSENGER SEAT.TELLING ME TO CALL MAKE OF CAR SHOPS FOR REPAIRS I CALLED EVERY PLACE AND NO ONE HAS THE PART.THIS IS EXTREMELY DANGEROUS AND NOONE HAS BEEN ABLE TO HELP.WHEN SOMEONE'S DIES OR IS SERVERY HURT YOU WILL BE HELD RESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143381October 27, 2018
AIR BAGS
TAKATA RECALL--MY CAR HAS BEEN IN THE FLORIDA SUN SINCE IT WAS PURCHASED BY MY LATE HUSBAND (VALENTINE'S GIFT FOR 2/14/2011). IT HAS BEEN UNDER RECALL SINCE JUNE 2016! IT IS UNSAFE TO DRIVE. I HAVE BEEN GIVEN A LOANER NOT CLOSE TO THE MILAN. I ONLY HAVE 25,800+ MILES ON IT! I AM IN THE PROCESS OF MOVING CLOSE TO FAMILY--SINCE I AM ALONE AND A SENIOR CITIZEN. WHAT AM I TO DO? I'M NOT SUPPOSED TO DRIVE IT, CAN'T SELL IT -- SINCE I CAN'T LET ANYONE TEST DRIVE IT--IT IS IN THE MIDDLE OF MY DRIVEWAY--THIS IS A RIDICULOUS SITUATION, PLUS NOT I SEE THERE ARE WARNING LIGHTS ON THE DASH (IF I WERE TO TRY AND START IT AND THE SMELL OF GASOLINE. I NEED ASSISTANCE--THANK YOU FOR YOUR ATTENTION, (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143386October 27, 2018
AIR BAGS
TAKATO RECALL, I HAVE CALLED THE DEALER SEVERAL TIMES TO GET THIS AIRBAG TAKEN CARE OF, AND I JUST GET THE RUN A ROUND, SAYING THEY DON'T HAVE REPAIR PARTS IN YET, YET I WAS SENT A LETTER SAYING DON'T LET ANYONE SIT IN THE PASSENGER SEAT, THIS SEEMS LIKE A PROBLEM TO ME. WHAT CAN BE DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143408October 27, 2018
AIR BAGS
TAKATA RECALL - IT'S BEEN NEARLY 2 YEARS SINCE MY VEHICLE WAS RECALLED AND I STILL DON'T HAVE A REPLACEMENT PART FOR MY VEHICLE. FORD DOESN'T SEEM TO BE TAKING THIS SAFETY RECALL VERY SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143420October 27, 2018
AIR BAGS
TAMARA RECALL HAS NOT BEEN COMPLETED ON MY CAR. I RECEIVED MY FIRST NOTIFICATION IN 2016. PLEASE LET ME KNOW WHEN I CAN GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143431October 27, 2018
AIR BAGS
RECALL WAS ISSUED JANUARY 2018 FOR TAKATA AIRBAGS. FORD IS STILL UNABLE TO FIX THE ISSUE AND DOES NOT HAVE THE PARTS TO REPAIR IT AS OF OCTOBER 28, 2018. CANNOT USE THE FRONT PASSENGER SEAT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142838October 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRIME FORD AUBURN AT (508) 832-6261 (LOCATED AT 780 WASHINGTON ST, AUBURN, MA 01501) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142906October 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CHAMPION LINCOLN AT (508) 586-1340 (LOCATED AT 1724 586 MAIN ST, BROCKTON, MA 02301) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142925October 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (NEWINS BAY SHORE FORD, 219-W MAIN ST, BAY SHORE, NY 11706, 631-664-1300) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN PARTS ARRIVED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142959October 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE RECALL NOTIFICATION LISTED THE PARTS AS UNAVAILABLE AND INDICATED THAT THEY WOULD BECOME AVAILABLE IN THE SECOND/THIRD QUARTER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143029October 26, 2018
AIR BAGS
WE RECEIVED A RECALL LETTER BUT WHEN WE TRY TO MAKE AN APPOINTMENT TO BRING THE CAR IN THEY SAY SOMEONE WILL GET BACK TO US AND THEY NEVER DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142563October 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142599October 25, 2018
AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD WAS CRACKED AND THERE WAS A DEEP SPLIT WHERE THE AIR BAG WAS LOCATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS TAKEN TO TASCA AUTOMOTIVE GROUP (1300 PONTIAC AVE, CRANSTON, RI 02920, (800) 788-2114), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142614October 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ASHEBORO FORD LINCOLN (611 BREVARD RD, ASHEVILLE, NC 28806, (828) 253-2731) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST AND PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 12/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142424October 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN MAY OF 2018. THE DEALER (DON CHALMERS FORD, 2500 RIO RANCHO BLVD SE, RIO RANCHO, NM 87124) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan