Mercury Milan Complaints

2,579 consumer complaints on file.

#11221704June 21, 2019
SERVICE BRAKES
WHEN ATTEMPTING TO BRAKE, THE BRAKE PEDAL CAN GO ALL THE WAY TO THE FLOOR WITH LIMITED TO NO BRAKING..... SEEMS TO HAPPEN AFTER GOING OVER A SIGNIFICANT BUMP OR POTHOLE, AND IMMEDIATELY FOLLOWING WHEN THE ABS SYSTEM ENGAGES. (MEANING, AFTER ABS SYSTEM BRINGS THE CAR TO A STOP AND THEN RELEASING THE BRAKE PEDAL IT WILL THEN GO TO THE FLOOR WITHOUT BRAKING UNTIL THE SYSTEM RESETS ITSELF...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221734June 21, 2019
SERVICE BRAKES
FOR THE PAST SEVERAL MONTHS, THE BRAKE PEDAL HAS BEEN INTERMITTENTLY LOW AND NOW IS VERY LOW ALL THE TIME. MY UNDERSTANDING IS THAT THIS IS A COMMON PROBLEM WITH THE HYDRAULIC ABS VALVE UNIT THAT DOES NOT ALLOW FULL PRESSURE TO REACH THE CALIPERS, RESULTING IN THE LOW PEDAL. IT IS NOT THE MASTER CYLINDER. MY RESEARCH HAS SHOWN THAT THIS IS A BROAD PROBLEM WITH THE MERCURY MILAN AND THE FORD FUSION. THIS NEEDS TO BE INVESTIGATED AS A SIGNIFICANT SAFETY ISSUE BECAUSE IT IS A SAFETY ISSUE. IT IS A VERY COMMON PROBLEM AND CAN RESULT IN A SUDDENLY UNEXPECTED INCREASE IN STOPPING DISTANCE AND RESULT IN ACCIDENTS, INJURY, AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221467June 20, 2019
SERVICE BRAKES
VEHICLE HAD GOOD BRAKES TILL ABOUT 100,000 MILES. I EVENTUALLY HAD TO TRAVEL IN SNOW AND WHEN ABS ACTIVATED, THEREAFTER,THE BRAKES WERE SINKING TO THE FLOOR. RANDOMLY A FEW DAYS LATER THEY RETURNED TO NORMAL. NOW, THIS PAST WINTER I HIT SOME ICE AGAIN AND THE ABS ACTIVATED AGAIN AND THE BRAKES HAVE BEEN PERMANENTLY SINKING EVER SINCE..AS I HAVE READ THIS PROBLEM IS NOT JUST AN UNFORTUNATE EVENT BUT A COMMON ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220306June 15, 2019
POWER TRAIN
6F35 TRANSMISSION CHANGING GEARS ROUGHLY AND CLANKS WHEN TIME TO SHIFT GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219585June 12, 2019
SERVICE BRAKES
APPROX. 8 MONTHS AGO CAR DID NOT STOP AFTER APPLYING BRAKES.REPAIR APPROX. $650. NOW 8 MONTHS LATER CAR AGAIN GOES THRU INTERSECTION AFTER APPLYING BRAKES.THIS TIME $260 IN REPAIRS. BRAKES STILL SOFT AND I HAVE NO CONFIDENCE THAT CAR WILL SAFELY STOP WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219592June 12, 2019
ENGINE
MOUNTING BOLT CONTINUOUSLY UNWINDS AND BREAKS INSIDE PULLEY CAUSING SERPENTINE BELT TO TEAR AND/OR COME UNDONE. SAME BOLT @ LEAST 4(FOUR) TIMES WITHN A SEVERAL MONTH PERIOD. (OCTOBER 2018-MAY 2019)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218672June 8, 2019
SEATS
AFTER JUST 22000 MILES, THE SEAT WAS STUCK IN THE FULL UP POSITION. I COULDN'T MAKE THE SEAT GO DOWN, AND MY HEAD KEPT HITTING ON THE ROOF. APPARENTLY A CHEAP PLASTIC GEAR BREAKS. FORD WANTED OVER $800 FOR A SEAT TRACK, NOT INCLUDING LABOR. IT DID NOT LOOK LIKE THERE WAS ANY WAY TO REPLACE THIS GEAR MYSELF. I ENDED UP GETTING A SEAT AT A JUNKYARD FOR $150. I SHOULD NOT HAVE HAD TO DO THAT WITH JUST 22000 MILES ON THE CAR. THE SEAT TRACK IS DEFECTIVE, AND APPEARS TO HAVE BEEN REDESIGNED IN 2011 AFTER JUST 1 MODEL YEAR, SO SOMEBODY KNOWS SOMETHING...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218090June 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 50 MPH, A LOUD NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO OPERATE. WHEN THE CONTACT SHIFTED INTO FIRST GEAR AND THEN BACK INTO DRIVE, THE VEHICLE WAS ABLE TO OPERATE. THE CONTACT CALLED JENKINS & WYNNE FORD, HONDA, & LINCOLN (2655 TRENTON RD, CLARKSVILLE, TN 37040, (931) 542-4886) AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217677June 4, 2019
AIR BAGS
"TAKATA RECALL" HAVE RECEIVED MULTIPLE TIMES RECALL WARNINGS ABOUT THIS AIRBAG RECALL. I HAVE CALLED THE LOCAL FORD DEALER AT SARATOGA SPRINGS,NY AND THEY REPORTED THEY DO NOT HAVE PARTS TO REPLACE, ON BACK ORDER. WE HAVE CALLED MONTHS AGO ANOTHER DEALER WHO SAID THE SAME THING. WOULD LIKE TO KNOW IF THERE IS A TIME LIMIT ON THIS. WORRIED ABOUT DRIVING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217638June 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT CALLED TOWN EAST FORD (18411 LYNDON B JOHNSON FWY, MESQUITE, TX 75150) AND WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209956May 25, 2019
UNKNOWN OR OTHER
WHILE DRIVING MY 2006 MERCURY MILAN ON 65MPH HIGHWAY ENGINE STARTED SOUNDING LIKE IT WAS REVING UP. THE SPEED OF THE VEHICLE SLOWED DOWN DRASTICALLY. A SMALL WARNING LIGHT THAT LOOK LIKE A WRENCH CAME ON. AFTER SHUTTING ENGINE OFF I RESTARTED VEHICLE AND MADE IT HOME WITH LIGHT OFF. NOW EACH TIME I START TO DRIVE ANYWHERE WRENCH LIGHT COMES BACK ON AND ENGINE SEEMS TO REV UP AND UNABLE TO INCREASE SPEED. VEHICLE IS ALSO IDLING FAST. I'VE NOTED PER ONINE CONVERSATION THIS IS A COMMON COMPLAINT WITH MERCURY MILAN VEHICLES. UNCERTAIN IF THIS IS RECURRING ISSUE AS I'VE OWNED CAR LESS THAN 30DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209654May 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. ONE MONTH AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS), THE AIR BAG AND OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO KEITH HAWTHORNE FORD OF BELMONT (704-825-5186, LOCATED AT 617 N MAIN ST, BELMONT, NC 28012) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED AT THE OWNER'S EXPENSE. THE CONTACT STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE PRIOR TO THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208969May 21, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL AND THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500) WHERE IT WAS DIAGNOSED THAT A NEW FUEL TANK WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO FOUND THAT THE REAR BRAKES NEEDED TO BE REPLACED. NEW BRAKES WERE INSTALLED; HOWEVER, FRONT BRAKES WERE INSTALLED INSTEAD OF REAR BRAKES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206845May 10, 2019
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE STEERING WHEEL SEIZED. THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS THE RACK AND PINION NEEDING TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205943May 7, 2019
STEERING
MY POWER STEERING ASSIST WARNING AND ADVANCE TRAC SYSTEM FAULT WARNING CAME ON RANDOMLY FOR MONTHS. WHEN THEY WOULD, I'D LOSE POWER STEERING, BUT COULD TURN THE CAR OFF AND ON AND IT WOULD RESET AND WORK FINE. DURING THOSE MONTHS I TOOK IT INTO THE DEALER NUMEROUS TIMES, BUT NOTHING COULD BE FOUND SO THEY WOULD CLEAR THE CODES AND TOLD ME REPEATEDLY IT WAS A SENSOR MISFIRE. I HAD READ REVIEWS OF NUMEROUS 2010 MODELS HAVING THE SAME ISSUES BUT NEVER BEING RECALLED. LAST WEEK MY POWER STEERING ASSIST FAULT LIGHT CAME ON AND I LOST POWER STEERING COMPLETELY. I WAS ABLE TO GET IT INTO A NEW AUTO REPAIR PLACE WHO DIAGNOSED THE ENTIRE ELECTRIC POWER STEERING SYSTEM AS HAVING MALFUNCTIONED AND HAD TO REPLACE THE RACK AND PINION, COSTING ME OVER $2000. THE 2011-2013 MODELS WERE RECALLED FOR THIS EXACT REASON. THE 2010 SHOULD BE AS WELL. IF I HAD BEEN ON BACKROADS DRIVING FOR MY JOB, WHICH I OFTEN AM, WHEN THIS HAD GONE OUT, THIS COULD HAVE BEEN A REAL SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205832May 6, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE REVERSING OUT OF THE DRIVEWAY, THE POWER STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. THE MANUFACTURER WAS CONTACTED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205061May 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE DEALER HAD NOT PROVIDED THE PART TO SCHEDULE A REPAIR APPOINTMENT FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT FOLLOWED-UP WITH AUTONATION FORD WHITE BEAR LAKE (1493 CO RD E EAST, WHITE BEAR LAKE, MN 55110, (651) 301-8386), BUT HAD NOT RECEIVED A RESPONSE FOR OVER A MONTH. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205065May 1, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AS IT TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE EMERGENCY BRAKE HAD TO BE ENGAGED TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MASTER CYLINDER WAS REPLACED, BUT WOULD NOT BLEED. THE VEHICLE WAS THEN TOWED TO KNOX FORD (461 S DIXIE BLVD, RADCLIFF, KY 40160, (888) 433-4805) WHERE THE CONTACT WAS INFORMED THAT THE BOOSTER AND MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE COST OF THE REPAIR WOULD NOT BE FREE OF CHARGE. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204717April 30, 2019
SERVICE BRAKES
BRAKES GO SOFT OR SPONGY RESULTING IN INCREASED BRAKE DISTANCE/LESS RESPONSIVE. WHILE DRIVING ON ON A MAJOR ROAD I HIT A BUMP AND LOST ALL OF THE PRESSURE. THEY WERE NEVER THE SAME AGAIN. I HAVE TO PUSH THE PEDAL TO THE FLOOR TO BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204393April 29, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (STEVENS JERSEY CITY FORD, 740 NJ-440, JERSEY CITY, NJ 07304) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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