Mercury Milan Complaints

2,579 consumer complaints on file.

#11372370October 30, 2020
AIR BAGS
THIS CAR WAS SOLD 3 YRS AGO FOR PARTS ONLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372447October 30, 2020
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING BECAME DIFFICULT TO TURN WITH THE ADVANCE TRAC AND POWER TRAIN WARNING LIGHTS ILLUMINATED. MEEGAN FORD INC (119 STATE ST, MOUNT PLEASANT, PA 15666 (724) 547-3552) WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND REPAIRED.*JB CONSUMER STATED FAILURE WAS EXACT FAILURE OF VEHICLES 2011 AND UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372277October 29, 2020
STEERING
I PARKED MY CAR 2 DAYS AGO IN FRONT OF MY HOUSE AND THE NEXT MORNING I WOKE UP I COULD NOT MOVE MY STEERING WHEEL, MY CAR DISPLAYED ON THE DASHBOARD 'POWER STEERING ASSIST FAULT' I CAN NO FIGURE OUT THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366810October 28, 2020
VEHICLE SPEED CONTROL
WHILE DRIVING ON A STRAIGHT FLAT HIGHWAY AT 55 MPH THE THROTTLE SUDDENLY REVVED UP AND REMAINED REVVED UP AS I REMOVED FOOT FROM GAS PEDAL VISUALLY CHECKED THAT IT WAS IN DRIVE AND THAT THE CRUISE CONTROL WASN'T ON, AND IT WAS IN DRIVE AND CRUISE WAS T TURNED ON. I TAPPED THE GAS PEDAL, THEN TAPPED 3 QUICK TIMES, TAPPED THE BRAKE PEDAL AND ABOUT 2-3 SECONDS AFTER I TAPPED THE BRAKE PEDAL IT QUIT REVVING UP AND IT WENT BACK TO NORMAL, DECELERATED BECAUSE I DIDN'T HAVE MY FOOT ON EITHER PEDAL. I CONTINUED TO DRIVE IT AND HAVEN'T HAD ANY OTHER PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366393October 26, 2020
SERVICE BRAKES
I HAVE RECEIVED 2 NOTICES FROM FORD DATE 1/2020 AN10/20, EACH ADVISING OF A RECALL REGARDING THE BRAKES. EACH TIME , THE PARTS ARE NOT IN AND I MUST CONTINUE TO DRIVE A VEHICLE THAT IS TOTALLY UNSAFE. SOMETIMES WHEN I HIT THE BRAKES, THE PEDAL GOES STRAIGHT TO THE FLOOR LIKE THERE IS AN AIR POCKET. I AM CONCERNED ABOUT MY SAFETY AND THE SAFETY OF OTHERS SHOULD THESE BRAKES FAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365907October 23, 2020
SERVICE BRAKES
THE CAR BRAKES NO LONGER WORK, REPLACED BRAKE PADS AND CALIPERS AND STILL NO BRAKES. TOOK IT TO DEALER AND THEY SAID THERE IS A RECALL IN PLACE AND STILL NO FIX. IT'S BEEN ALMOST A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365554October 21, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND ATTEMPTING TO PARK IN A PARKING LOT, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATE INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A LIGHT POST THEN THE VEHICLE VIOLENTLY WENT BACKWARDS DUE TO THE IMPACT APPROXIMATELY 6 FEET. THE ENGINE AND THE RADIATOR WERE PUNCTURED DUE TO THE IMPACT CAUSING THE VEHICLE TO BE UNDRIVABLE. THE CONTACT WENT TO A DOCTOR WHERE IT WAS CONFIRMED SHE SUSTAINED NECK AND MINOR BRUISING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 182,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11365068October 19, 2020
FUEL/PROPULSION SYSTEM
183 MILES WORTH OF GAS LEAKED OUT OF THE CAR IN A COUPLE DAYS. I DROVE LESS THAN 3 MILES AND NOTICED THE MILES UNTIL EMPTY LIGHT WAS RAPIDLY GOING DOWN. I TOOK IT HOME IMMEDIATELY AND PARKED IT. ALMOST ALL OF IT LEAKED OUT PARKED AT HOME. FUEL LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364272October 14, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364348October 14, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 15 MPH AND DEPRESSING THE BRAKE PEDAL TO THE FLOOR, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THE VEHICLE ROLLED TO A STOP. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER, MURRAY'S FORD LINCOLN (3007 BLINKER PKWY, DUBOIS, PA 15801; (800) 371-6601) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT EXPERIENCED THE FAILURE INTERMITTENTLY. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364107October 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE BRAKE LIGHT, ABS LIGHT, AND ELECTRIC STABILIZER LIGHTS CAME ON, WHICH RESULTED IN THE LOSS OF FULL BRAKING. I TOOK THE CAR TO MY MECHANIC; HE DISCOVERED THAT THE ABS PUMP WAS LEAKING. I PURCHASED A USED ABS PUMP, AND AFTER INSTALLING IT, THE MECHANIC HAD NO SUCCESS RESETTING THE CODES. HE TOLD ME IT COULD BE THAT THE PART IS A USED ONE, SO I ORDERED A NEW ABS PUMP FROM PARTS MAVEN FORD. AFTER INSTALLING THE NEW PART, THE MECHANIC HAD THE SAME ISSUES WITH IT AS WELL. THE MECHANIC IS NOT ABLE TO CLEAR OR RESET ALL CODES FOR THE ELECTRIC STABILIZER, ABS, AND BRAKE LIGHTS AND ADEQUATELY CALIBRATE THE BRAKES. IT LEFT THE BRAKE VERY SOFT ON THE PEDAL, AND IT REQUIRED PRESSING THE BRAKE HARD TO THE FLOOR TO BRING THE CAR TO A FULL STOP. WHAT'S WORST, WHEN MOVING FROM THE PARK, THE CAR WOULD ROLL FORWARD OR BACKWARD AND IS NOT STOPPING THE VEHICLE AS IT OUGHT TO DO. IT TAKES LONGER TO STOP, AND IT REQUIRES PRESSING HARD ON THE BRAKE AND LONGER DISTANCE TO COME TO A FULL STOP. UPON FURTHER RESEARCH, THE MECHANIC FOUND OUT THAT FORD KNEW ABOUT THE PROBLEM AND HAD ISSUED A RECALL FOR OWNERS WHO WERE EXPERIENCING THE SAME PROBLEM MENTIONED ABOVE TO HAVE THEIR VEHICLES FIX FOR FREE AT A FORD REPAIR SHOP. I CONTACTED FORD ON 10/12/20 ONLY TO BE TOLD BY THE FORD REPAIR SHOP AND ON AN ONLINE CHAT WITH A FORD REP THAT MY CAR, WHILE IT'S ONE OF THE VEHICLES LISTED IN THE RECALL, IS NOT APPLICABLE DUE TO MY VIN#. IT IS VERY TROUBLESOME BECAUSE FORD ONLY LIMITED THE RECALL TO SOME 2010 MERCURY MILAN HYBRID AND NOT TO MINE. IT'S A SAFETY ISSUE THAT THEY ADMITTED TO KNOWING ABOUT AND IS THE ONLY ONE WHO CAN FIX IT, YET THEY REFUSE TO INCLUDE MY CAR. SINCE I HAVE BEEN WITHOUT THE USE OF MY CAR FOR OVER ONE MONTH, I HAVE NO CHOICE BUT TO TAKE IT TO A FORD REPAIR SHOP AND GET IT TO FIX AT MY OWN EXPENSE AND WILL FOLLOW-UP WITH A LAWSUIT AGAINST FORD TO GET MY MONEY REIMBURSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364023October 12, 2020
SERVICE BRAKES
I HAVE HAD THE BRAKES REPAIRED ON MY DAUGHTER'S CAR TWICE IN ONE YEAR. SHE CAN NO LONGER DRIVE THE CAR BECAUSE THE BRAKES ARE SO BAD. THE RECALL WAS ALMOST A YEAR (DEC 2019) AGO AND I'M STILL WAITING ON THIS PART. WE HAVEN'T BEEN ABLE TO DRIVE THIS CAR SINCE 08/2020 DUE TO THE DIFFICULTY WITH STOPPING. NOW INSPECTION IS DUE AND I STILL CAN NOT GET THE BRAKES FIXED IN ORDER TO GET THE CAR INSPECTED AND PAY FOR THE TAXES/REGISTRATION. WHAT DO I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363522October 9, 2020
SERVICE BRAKES
HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM IS NOT WORKING CORRECTLY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11363195October 7, 2020
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING AT AN UNDETERMINED SPEED, THE BRAKES FAILED TO OPERATE WHEN PRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. DURING CRASH THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE TOWED AWAY. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 19V904000(SERVICE BRAKES) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCE THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER AND LOCAL DEALER KELLER BROTHERS LINCOLN LOCATED AT 1030 SCHAEFFER RD, LEBANON PA. WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. * (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362785October 5, 2020
ENGINE
VEHICLE STALL WHILE SITTING AT LIGHT - CAR IN DRIVE. CAR NEEDED TO BE RESTARTED. THIS HAPPENED MULTIPLE TIMES IN A ROW AND FINALLY WAS ABLE TO GAS AND ACCELERATE. LET CAR SIT FOR AWHILE, RESTARTED AND IT STALLED. OTHER TIMES WHILE IDLE - CAR IN PARK, ENGINE SURGES. I BELIEVE THIS IS THE THROTTLE BODY ISSUE PREVIOUSLY REPORTED BY OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362441October 2, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT'S SISTER OWNS A 2007 MERCURY MILAN. THE CONTACT'S SISTER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT'S SISTER STATED THAT ON TWO SEPARATE OCCASIONS, THE VEHICLE FAILED TO STOP IN A TIMELY MANNER WHILE DEPRESSING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT'S SISTER TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REFUSED TO REPAIR THE VEHICLE SINCE THE VEHICLE WAS UNDER RECALL. THE VEHICLE WAS TOWED TO QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169) WHERE AN INSPECTION WAS PERFORMED THAT CONFIRMED THAT THE BRAKES WERE DEFECTIVE AS MENTIONED IN THE RECALL. DESPITE THE DIAGNOSIS, THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362004September 30, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE STOKES HODGES FORD DEALER LOCATED AT 1850 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THERE WAS A GRINDING SOUND COMING FROM THE VEHICLE WHILE REVERSING OUT OF THE GARAGE. ADDITIONALLY, THERE WAS A SMALL LEAK NEAR THE FRONT OF THE VEHICLE. THE DEALER SUGGESTED THAT A DIAGNOSTIC TEST BE PERFORMED HOWEVER, THE CONTACT DECLINED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361907September 29, 2020
SERVICE BRAKES
I RECEIVED A SAFETY RECALL NOTICE (19S54) IN JANUARY 2020 FOR MY 2008 MERCURY MILAN. THIS NOTICE INDICATED A POTENTIAL ISSUE WITH THE BRAKES ON MY VEHICLE. I AM EXPERIENCING A PROBLEM EXACTLY LIKE WHAT IS DESCRIBED IN THE NOTICE, AND HAVE BEEN HAVING THIS ISSUE FOR A LONG TIME (YEARS). THE OFFICIAL NOTICE FROM FORD/LINCOLN INDICATES "PARTS ARE ANTICIPATED TO BE AVAILABLE LATE FIRST QUARTER 2020." WE ARE WELL BEYOND THE END OF FIRST QUARTER 2020, AND I HAVE HEARD NOTHING FURTHER REGARDING THE ISSUE. OUR FAMILY IS LESS THAN COMFORTABLE CONTINUING TO DRIVE THE VEHICLE, SO THIS INFORMATION IS SORELY NEEDED. IT ALSO REDUCES THE VALUE OF MY VEHICLE TO HAVE AN OUTSTANDING RECALL WITH NO KNOWN REMEDY IN SIGHT. I WOULD REQUEST NHTSA INTERVENE AND REQUIRE FORD/LINCOLN/MERCURY TO PROVIDE, AT A MINIMUM, AN UPDATE TO CUSTOMERS. IF FORD IS ABLE TO CONTINUE PRODUCING NEW VEHICLES AND SELLING THEM, THAT IS CLEAR EVIDENCE THAT THE COVID-19 PANDEMIC IS NOT A VALID EXCUSE FOR NO ACTION ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361213September 25, 2020
SERVICE BRAKES
REC LETTER JANUARY 2020 FOR VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI LOCK BRAKING SYSTEM MAY BE STUCK OPEN INCREASING THE RISK OF A CRASH. I AM AFRAID TO DRIVE THE VEHICLE. I AM REQUESTING A RENTAL SINCE IT HAS BEEN OVER 6 MONTHS SINCE I HAVE DRIVEN MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355124September 15, 2020
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE PULLING OUT OF THE DRIVEWAY, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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