Mercury Milan Complaints

2,579 consumer complaints on file.

#10573504March 24, 2014
STRUCTURE
2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD HAS WARPED IN SUCH A WAY THAT IT PREVENTS THE AIR BAG FROM PROPERLY DEPLOYING. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574003March 21, 2014
EXTERIOR LIGHTING
IF HEADLIGHTS OR PARKING LIGHTS ARE ON, LEFT AND RIGHT STOP LIGHTS DO NOT CHANGE BRIGHTNESS WHEN BRAKES ARE APPLIED. THE BRAKE LIGHT IN THE REAR WINDSHIELD DOES COME ON AS IT SHOULD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573872March 20, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING THRU TOWN AT APPROX 30 MPH THE VEHICLES WARNING LIGHTS FLASHED FOR CHECK ENGINE AND THE THROTTLE CONTROL WARNING (WRENCH) ILLUMINATED. THE VEHICLE WOULD NOT RESPOND TO ANY ACTIVATION OF THE GAS PEDDLE AND DRIFTED TO IDLE POWER. NOT UNDERSTANDING WHAT WENT WRONG, I SHUT THE CAR DOWN AND RESTARTED IT TO CLEAR THE FAULTS. I RE-ENTERED TRAFFIC AND PROCEEDED ABOUT 50 FT BEFORE IT HAPPENED AGAIN. I PROCEEDED TO FOLLOW THE SAME RESET PROCESS AND WAS ABLE TO LIMP THE CAR HOME. THE CAR WAS TOWED AWAY AND REPAIRED BY REPLACING THE ELECTRONIC THROTTLE BODY. RESEARCH SHOWS THAT SINCE 2004 FORD HAS KNOWN THAT THIS PROBLEM EXISTS AND THAT THE ENGINE DESIGN DEFAULT IS TO BRING THE CAR DOWN TO IDLE POWER. INTERNET CHAT BOARDS HAVE STORIES OF THIS HAPPENING ON HIGHWAYS AT HIGH RATES OF SPEED. FORD CLAIMS THERE IS NO RECALL BECAUSE THE GOVERNMENT (YOU GUYS) HAVE NOT REQUIRED THEM TO DO SO DESPITE THE FAILURE MODE, AND PUBLIC SAFETY IMPLICATIONS, BEING EXACTLY THE SAME AS NHTSA ACTION NUMBER PE13031. FORD FIXED THE PROBLEM RECENTLY BUT DID NOT SCRAP OLD DEFECTIVE INVENTORY AND REFUSES TO FIX THOSE SUSPECT PARTS ON OUR ROADS. THEY HAVE CALCULATED THE COSTS AND CHOOSE TO RISK PUBLIC SAFETY INSTEAD OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573495March 19, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
ONE MONTH AFTER MY NHTSA COMPLAINT # 10563879, THE LEFT SIDE TAIL/BRAKE LIGHT SYSTEM IS NOW RESPONDING IN THE SAME MANNER. IE: BRAKE LIGHTS FUNCTION NORMALLY DURING THE DAY WITHOUT THE TAIL LIGHTS ON, BUT WHEN TAIL LIGHTS ARE ACTIVATED, THEY SHINE AT FULL 100% INTENSITY, AS IF THE BRAKES WERE APPLIED. BRAKE APPLICATION IS NOW ONLY SHOWN BY THE SMALL THIRD CENTER LIGHT. WHENEVER I SEE A MILAN IN MY CITY AT NIGHT, WHICH IS THE ONLY TIME IT WILL BE EVIDENT, I TRY TO FOLLOW IT TO SEE IF IT HAS THIS ISSUE ALSO. I'LL FIND THAT USUALLY 1 OR BOTH OF THIS VEHICLES LIGHTS DO THIS, AND THE OWNERS DO NOT REALIZE IT. I FEEL THIS IS A WIDESPREAD SAFETY ISSUE, COMPOUNDED BY THE OWNER BEING UNAWARE OF A PROBLEM. NO DASH WARNING IS SHOWN. AND YES, FORD WANTS $400 FOR THIS LAMP. REPLACING IT IS THE ONLY FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568893March 12, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THROTTLE BODY FAILED WITHOUT WARNING. CAR IMMEDIATELY LOST POWER AND HAD NO ACCELERATOR RESPONSE AND WOULD ONLY IDLE. THIS WOULD HAVE BEEN DANGEROUS HAD THE VEHICLE NOT BEEN IN AN AREA WHERE IT WAS IMMEDIATELY SAFE TO PULL OVER. THROTTLE BODY WAS CHANGED, THE SECOND TIME IT'S HAPPENED TO THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567356March 4, 2014
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WRENCH AND ENGINE LIGHT CAME ON. VEHICLE WOULD NOT GO BEYOND 5 MPH. WAITED AND TURNED THE CAR BACK ON.,ENGINE LIGHT STAYED LIT AND WAS ABLE TO GET HOME. I TOOK THE VEHICLE TO AUTOZONE AND RECEIVED A DIAGNOSTIC CODE P2111: THROTTLE ACTUATOR CONTROL SYSTEM, TACHOMETER OPEN OR SHORTED. CALLED FORD AND THEY ARE AWARE BUT STATED THAT THEY WILL NOT REPAIR WITH A RECALL BEING ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566710March 2, 2014
EXTERIOR LIGHTING
MY WIFE NOTICED APX 1 YEAR AGO THAT HER LEFT BRAKE LIGHT WAS NOT WORKING. WE DISCOVERED IT WAS LED & APPARENTLY THE COMPLETE TAIL LIGHT ASSEMBLY NEEDS CHANGED. WE RECENTLY BROUGHT IT TO OUR FORD DEALERSHIPS' ATTENTION, BUT THEY SAID THEY DID NOT KNOW HOW TO FIX. ALTHOUGH, WE REALIZE THAT OCCASIONALLY, CHANGING LAMPS IS THE OWNERS RESPONSIBILITY, WE FEEL THAT CHANGING A VERY EXPENSIVE TAIL LIGHT ASSEMBLY IS NOT THE NORM. THIS CAR HAS HAD NO WRECKS & NO AFTER MARKET DEVICES OF ANY KIND. PLEASE HELP!! THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567239February 27, 2014
FUEL SYSTEM, GASOLINE
MY WIFE AND I OWN A 2010 MERCURY MILAN. ONE DAY LAST WEEK, AS MY WIFE WAS LEAVING WORK, THE CAR SUDDENLY LOST POWER, SPUTTERED AND WAS NOT ABLE GO FASTER THAN 10 MPH. THE CAR WENT INTO THE "LIMP HOME" MODE. WE SUBSEQUENTLY TOOK THE CAR TO THE FORD DEALERSHIP WHERE THE PROBLEM WAS DIAGNOSED AS A "NETWORKING PROBLEM" AND WAS TOLD THAT THE THROTTLE BODY MUST BE REPLACED! NOW, I AM TOLD THAT THERE IS A NATIONWIDE SHORTAGE OF THIS PART AND IT WILL BE AT LEAST TWO WEEKS BEFORE THE PART WILL ARRIVE! THE DEALER ESTIMATES THAT THE REPAIR WILL COST $750. I RESPECTFULLY REQUEST THAT YOUR AGENCY ISSUE A RECALL ON THESE VEHICLES. I BELIEVE THAT THIS THROTTLE BODY DEFECT HAS PRODUCED A LIFE-SAFETY HAZARD AND SHOULD BE ADDRESSED QUICKLY! THANK YOU. MAX A STEWART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567261February 27, 2014
FUEL SYSTEM, GASOLINE
2010 MERCURY MILAN WITH 3.0 LITER V-6 BUILD DATE MARCH 2010. CAR WENT INTO LIMITED LIMP MODE WHILE IT WAS BEING DRIVEN AT LESS THAN 30 MPH. THIS HAS HAPPENED ON THREE OCCASIONS. EACH TIME THE ENGINE DROPS TO A ROUGH IDLE AT 500 TO 900 RPM AND THE "WRENCH" LIGHT IS ILLUMINATED. ENGINE DOES NOT RESPOND TO THROTTLE INPUT. CAR SPEED DROPS DRASTICALLY BUT STEERING AND BRAKES APPEAR TO OPERATE NORMALLY. (ENGINE IS STILL RUNNING AN CLOSE TO NORMAL IDLE SPEEDS.) ENGINE DOES NOT PRODUCE ENOUGH POWER TO GO UP THE SLIGHTEST OF INCLINES. AFTER RESTARTING, THE ENGINE THE CONDITION CLEARS AND CAR DRIVES NORMALLY. PORTABLE OBDII SCAN TOOLS DO NOT INDICATE ANY DTC CODES. DEALER REPLACED THROTTLE BODY MECHANISM DUE TO AN INTERMITTENT SHORT IN THE POSITION SENSING CIRCUIT. DEALER KEPT OLD UNIT DUE TO CORE CHARGE. THIS IS A SAFETY CONCERN IN THAT UNDER MANY TRAFFIC CONDITIONS THE CAR MAY BE HIT FROM BEHIND OR UNABLE TO MOVE TO A SAFE SHOULDER OUT OF THE TRAFFIC FLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566361February 27, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SERVICE WARNING LIGHT ILLUMINATED AS THE VEHICLE SUDDENLY STALLED. THE CONTACT STOPPED THE VEHICLE AND TURNED THE ENGINE OFF. AFTER RESTARTING THE ENGINE THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC BUT THE DEFECT COULD NOT BE DUPLICATED. NO REPAIRS WERE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566052February 26, 2014
EXTERIOR LIGHTING
DUE TO A DEFECTIVE CONNECTION BOTH OF MY TAIL LIGHTS ARE OUT IN MY 2010 MERCURY MILAN. THE DEALER HAS TOLD ME THAT REPLACING THE WHOLE TAIL LIGHT ASSEMBLY, AS THAT IS THE ONLY OPTION AT $400.00 A PIECE IS "NORMAL MAINTENANCE". WHEN I CONTACTED FORD I WAS TOLD THE SAME THING, THAT IT WAS NORMAL TO HAVE TO REPLACE TAIL LIGHTS. WHILE I AGREE, THESE ARE LED LIGHTS THAT HAVE A BAD CONNECTION AND FORD HAS HAD MANY COMPLAINTS ON THIS SAME ISSUE. FORD REFUSES TO FIX AN ISSUE THAT HAD TO DO WITH DEFECTIVE PARTS, THE COST AND THE FORDS REFUSAL TO FIX THIS ISSUE, EQUATES TO HUGE SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565833February 25, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT INTERIOR DOOR HANDLE BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565633February 24, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE EXACT INCIDENT DATE IS UNKNOWN. THE RIGHT TAIL/BRAKE LIGHT DOES NOT FUNCTION AT ALL AND THE LEFT TAIL/BRAKE LIGHT BURNS VERY BRIGHT LIKE THE BRAKE IS DEPRESSED BUT ITS NOT. THIS HAPPENS WHEN THE HEADLIGHTS ARE ON BUT THEY FUNCTION WHEN THE HEADLIGHTS ARE TURNED OFF ALTHOUGH THE RIGHT ONE IS MUCH DIMMER. I HAVE SPOKEN TO THE DEALERSHIP AND WAS TOLD THAT THE ENTIRE LIGHT ASSEMBLY WOULD HAVE TO BE REPLACED AT A COST OF 530.00 PER SIDE AND THERE WOULDN'T BE A GUARANTEE THAT THEY WOULD LAST ANY LONGER. I HAVE CALLED FORD AND MADE A COMPLAINT AS WELL. I HAVEN'T GOTTEN IT FIXED YET SINCE ITS GOING TO COST ME OVER 1000.00 AND IT MAY GO RIGHT BACK OUT AND HAPPEN AGAIN. I WOULD LIKE THERE TO BE SOME KIND OF A RECALL BECAUSE I HAVE SEARCHED ONLINE AND HAVE FOUND NUMEROUS OTHER REPORTS FOR THE SAME THING. IT IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565643February 24, 2014
ELECTRICAL SYSTEM, POWER TRAIN, FUEL SYSTEM, GASOLINE
WHILE PULLING OUT OF A PARKING LOT INTO THE STREET, THE ELECTRONIC THROTTLE BODY FAILED, PUTTING THE CAR INTO A "SAFE MODE" WITH EXTREMELY LIMITED POWER. WAS ABLE TO USE REVERSE TO MOVE CAR BACK INTO PARKING LOT. I KNOW THAT THIS EXACT ISSUE (LOSS OF POWER DUE TO ELECTRONIC THROTTLE BODY FAILURE) HAS CAUSED A RECALL FOR SOME FORD AND MERCURY MODELS, INCLUDING THE MILAN, BUT IT DOES NOT YET INCLUDE MY CAR'S MODEL YEAR. FROM MY EXPERIENCE, THE RECALL SHOULD BE EXPANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565280February 21, 2014
ENGINE, VEHICLE SPEED CONTROL
NO MATTER IF COLD OR HOT, GOING FORWARD OR BACKWARD, ENGINE SURGES. BETTER HAVE FOOT ON BRAKE HARD TO KEEP FROM SURGING UNCONTROLLABLE. HOLD ON FOR DEAR LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565308February 21, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
2007 MERCURY MILAN CAME TO A COMPLETE STOP ON A 2 LANE HIGHWAY, AT A SPEED OF APPROXIMATELY 55 MPH IN THE LEFT HAND LANE WITH HEAVY TRAFFIC, NO INDICATION OF PROBLEM TO TRY AND EVEN PULL OVER. TOWED TO GARAGE, WAS UNABLE TO FIX. THEY TOWED IT TO A FORD DEALERSHIP, COILS, SPARK PLUGS, THROTTLE BODY AND PCM REPLACED, STILL WOULD NOT RUN. TOWED BACK TO ORIGINAL GARAGE. DID A SMOKE TEST ON CATALYTIC CONVERTER AND STATED 1 HAS TO BE REPLACED (WILL NOT PASS INSPECTION) BUT BECAUSE OF THE NUMBER OF "MISFIRES" THEY STRONGLY RECOMMEND REPLACING ALL THREE. AFTER SOME SEARCHING I HAVE FOUND THAT THIS IS A PROBLEM THAT FORD HAS NOT ONLY KNOWN ABOUT, BUT STATED THAT THEY WERE COOPERATING FULLY WITH THE GOVERNMENT, HOWEVER , THERE WAS NEVER A RECALL. I HAVE PLACED A COMPLAINT WITH NHTSA. I REQUESTED A QUOTE TO TRADE THE CAR IN, BUT BECAUSE OF IT'S PRESENT SITUATION THEY OFFERED ME $3400.00, KELLY BLUE BOOK VALUE IS $7000.00, I STILL OWE $3700.00 ON THIS VEHICLE, STILL HAVE TO HAVE CATALYTIC CONVERTERS REPLACED AND JUST HOPE THAT IT RUNS, AND DO NOT EVEN AT THIS TIME KNOW THE AMOUNT OF REPAIRS THIS FAR. I CONTACTED FORD HEADQUARTER AND THEY RESPONSE WAS FIRST TO HAVE IT TOWED AGAIN TO THE FORD DEALER. BUT WHEN I QUESTIONED WHY I WOULD NEED TO PAY YET ANOTHER TOWING FEE, SHE ABRUPTLY STATED . "THERE IS NOTHING WE CAN DO BECAUSE YOU DIDN'T HAVE IT INITIALLY DIAGNOSED BY FORD. THIS CAR POSES A POTENTIAL LIFE AND DEATH SITUATION FOR THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565321February 21, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE SPARK PLUGS, THE THROTTLE BODY AND THE POWER TRAIN CONTROL MODULE (PCM) WERE REPLACED. THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564621February 17, 2014
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
THE REAR RIGHT EXTERIOR LIGHT BURNED OUT. THERE ARE SUPPOSEDLY LED LIGHTS. DEALER NOTIFIED ME THAT THE COST OF THE PART WAS APPROXIMATELY $450.00 AND THAT DID NOT INCLUDE LABOR. THIS IS A SAFETY ISSUE AND FORD REFUSES TO PAY ANYTHING. THIS CAR IS A 2010 MERCURY MILAN. IT IS MY FIRST FORD PRODUCT. I HAVE BEEN A LOYAL TOYOTA DRIVER BEFORE THEIR BUT WANTED TO BUY AN AMERICAN CAR. THIS IS AFTER THE THROTTLE BODY HAD TO BE REPLACED. HOW CAN THEY JUSTIFY THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563879February 11, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
MY SON WAS ALMOST REAR ENDED ON THE FREEWAY, WHICH PROMPTED MY INSPECTION OF OUR 2010 MERCURY MILAN. I FOUND THE BRAKE LIGHTS WORK AS THEY SHOULD IN DAYLIGHT. WHEN THE HEADLIGHTS COME ON THOUGH, THE RIGHT REAR TAIL LIGHT SHOWS THE BRAKE LIGHTS INTENSITY 100% OF THE TIME, AND IS UNAFFECTED BY BRAKE PEDAL APPLICATION. LEFT REAR BRAKE/TAIL LIGHT, AND UPPER 3RD BRAKE LIGHT OPERATE NORMALLY. I CONSIDER THIS A MAJOR SAFETY CONCERN, ESPECIALLY AFTER RESEARCHING THIS LED LIGHT SYSTEM. THIS VEHICLE SHOWS REPEATED WIDESPREAD INCIDENTS, EXACTLY AS I DESCRIBE. SOME PEOPLE REPORT BOTH LIGHTS MALFUNCTIONING. MY CONCERN IS THAT IT TAKES A THIRD PARTY TO TELL YOU THAT YOUR TAIL/BRAKE LIGHTS ARE NOT OPERATING CORRECTLY, SO MOST OWNERS WONT KNOW THEY HAVE A PROBLEM. THIS COULD BE MORE COMMON TO THIS VEHICLE THAN IT ALREADY APPEARS TO BE. I ONLY PERSONALLY KNOW ONE OTHER PERSON WITH THE SAME VEHICLE AND THEY HAVE THE SAME PROBLEM ! ISSUE IS NOT CURRENTLY ACKNOWLEDGED BY FORD, PROBABLY BECAUSE IT IS A $400 LAMP THAT MUST BE REPLACED IN ITS ENTIRETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563301February 6, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
MY 2008 MERCURY MILAN STALLS AND ACCELERATES RAPIDLY WHEN DRIVING. I HAVE TO PLACE MY FEET ON THE BRAKES AND GAS AT STOPS BECAUSE THE ENGINE INCREASES POWER AND THE CAR ACTUALLY JUMPS AT TIMES WITHOUT MY FOOT BEING ON THE PEDAL. THERE IS NO WARNING BEFORE THIS RAPID ACCELERATION AND I HAVE ACTUALLY ALMOST HIT OTHER CARS BECAUSE OF THIS DEFECT. MY VEHICLE STALLED A COUPLE OF DAYS AGO AND I TOOK IT TO A LOCAL DEALERSHIP AND I WAS INFORMED THAT I NEEDED TO REPLACE THE FOLLOWING ITEMS. 1. POWER TRAIN CONTROL MODULE 2. IGNITION COILS 3. SPARK PLUGS 4. THROTTLE BODY I CALLED FORD'S CUSTOMER SERVICE AND EXPLAINED THAT THE CAR WAS DANGEROUS TO DRIVE AND I WAS INFORMED THAT IT WAS NOTHING THE COMPANY COULD DO TO ASSIST ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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