Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#10991225May 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE IN MOTION THE CAR WILL STALL CAUSING ME TO PULL OFF TO THE SIDE OF THE ROAD, TURN THE CAR OFF, THEN BACK ON IN ORDER FOR IT TO WORK AGAIN. THIS HAPPENS EVERY 10-15 MILES AND ITS REALLY UNSAFE! I BELIEVE IT IS A DEFECTIVE THROTTLE BODY AND NEEDS TO BE FIXED ASAP BEFORE I CAN CONTINUE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983844May 6, 2017
STEERING
VEHICLE POWER STEERING STOP WORKING WHILE PARKED AND AS I STARTED IN THE FOLLOWING DAY, IT BECAME ALMOST IMPOSIBLE TO STEER WHILE DRIVING LET ALONG TRY TO PARK OR TURN,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979252April 19, 2017
STEERING
MY CAR WAS RECALLED ONCE FOR POWER STEERING ACCORDING TO MY CAR'S HISTORY FORD UPDATED THE COMPUTER SYSTEM. HOWEVER FOR THE LAST SIX MONTHS MY POWER STEERING KEEPS FAILING. I NEVER KNOW WHEN I START THE CAR IF I WILL HAVE POWER STEERING. FORD STATES NO RECALL AND WILL NOT FIX THE PROBLEM FOR FREE. WHAT I READ STATES THAT IF THE COMPUTER UPDATE DOES NOT WORK THAN A REPLACEMENT OF THE STEERING MUST BE DONE. THIS IS A MAJOR SAFETY ISSUE. I HAVE HAD TO CANCEL DOCTOR'S APPOINTMENTS BECAUSE THAT DAY I DID NOT HAVE POWER STEERING AND CAN NOT PARALLEL PARK. PLEASE I NEED HELP WITH THIS. I UNDERSTAND THAT SOME OTHER OWNERS ARE HAVING THE SAME ISSUE. MUST I GET INTO AN ACCIDENT BECAUSE OF LACK OF POWER STEERING BEFORE FORD CORRECTS THIS PROBLEM ONCE AND FOR ALL. PLEASE HELP I AM DESPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978795April 17, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 50 MPH, THE POWER STEERING MALFUNCTIONED AND MADE IT EXTREMELY DIFFICULT FOR THE CONTACT TO STEER THE VEHICLE LEFT OR RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,381. UPDATED 06/23/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957820March 1, 2017
STEERING
MY 2009 MERCURY MARINER HAS LOST ITS POWER STEERING CAPABILITIES. WHEN RESEARCHING ONLINE, IT SHOWS A RECALL BASED ON THE POWER STEERING. RECORDS SHOW A FORD DEALER DID THE SOFTWARE UPDATE TO REMEDY THE PROBLEM. HOWEVER, THE CAR WASN'T HAVING ANY ISSUES WHEN THIS WAS DONE. NOW THAT THE CAR IS EXPERIENCING THE ISSUE BASED ON THE RECALL, FORD SAYS IT'S NOW OUT OF WARRANTY. I CAN'T IMAGINE I'M THE ONLY ONE OUT OF 741,000 PEOPLE WHO IS HAVING TO DEAL WITH THIS PROBLEM. AS IT STANDS, THE CAR'S STEERING IS MANUAL. FORD NEEDS TO DO SOMETHING TO SATISFY THEIR CUSTOMERS BECAUSE IT'S UNETHICAL TO FIX A PROBLEM WHEN THERE IS NO PROBLEM AND TURN YOUR BACK WHEN THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956031February 21, 2017
STEERING
STEERING TORQUE SENSOR IS FAILING, RESULTING IN LOSS OF STEERING CONTROL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THAT FORD ALREADY ISSUED FOR THE PROBLEM IN 2014 BUT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944964January 12, 2017
STEERING
WHILE MAKING A SHARP LEFT TURN ON A CITY STREET THE POWER STEERING ASSIST SYSTEM FAILED COMPLETELY! I BARELY AVOIDED A COLLISION. APPARENTLY THERE HAVE BEEN THOUSANDS OF SIMILAR FAILURES. WHY HASN'T FORD PAID FOR A REPAIR ON A SYSTEM WHICH IS OBVIOUSLY FLAWED AND DANGEROUS WHEN IT FAILS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938440December 29, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE FAILURE MILEAGE WAS 103,200. UPDATED 02/21/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935880December 16, 2016
STEERING
VEHICLE WAS STATIONARY. STARTED VEHICLE AND NO POWER STEERING. CALLED FORD WAS TOLD IT WAS FIXED ON JULY 29, 2014 DUE TO RECALL BUT SAME ISSUE HAS HAPPENED AGAIN. FORD REFUSES TO FIX, WAS TOLD WAS ALREADY FIXED AND NOTHING THEY CAN DO. WENT TO DEALERSHIP WHERE IT WAS BOUGHT NOW HAVE TO PAY OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929802December 4, 2016
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THROTTLE BODY PROBLEM. ALL OF A SUDDEN I HAD NO POWER AND BARELY MADE IT HOME. I HAD TO BE TOWED TO RAMEY FORD IN PRINCETON, WV THEY REPLACED THROTTLE BODY BUT I HAD TO PAY $100 DEDUCTIBLE. THIS CAR WAS PART OF A CUSTOMER SERVICE ARRANGEMENT WORKED OUT WITH NHTSA BUT THE VIN WAS NOT INCLUDED AND I WAS TOLD IT WAS NOT COVERED FOR COST OF REPLACEMENT . THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE RESULTED IN AN ACCIDENT. I FEEL THE PART SHOULD HAVE BEEN REPLACED WITHOUT ANY CHARGE SINCE OTHER VEHICLES IN THIS CLASS HAD THE SAME PROBLEM. THERE WAS NO OFFER TO REIMBURSE ME FOR MY TOW SINCE THE VEHICLE WAS TOTALLY DISABLED. THIS WAS A PROBLEM THAT FORD AND THE NHTSA WERE AWARE OF AND MY VEHICLE HAD THE SAME PROBLEM AS OTHERS. I FEEL THAT I SHOULD NOT HAVE TO PAY FOR LABOR OR TOW TO CORRECT A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929723December 3, 2016
ENGINE, UNKNOWN OR OTHER
MY TRUCK STALLS. I PURCHASED A NEW BATTERY, AND IT CONTINUES TO STALL WHILE DRIVING OR IDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926660November 17, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED AND DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924881November 7, 2016
ENGINE
2009 MERCURY MARINER HYBRID WITH 93000 MILES DRIVING 50 MPH ON A SIX-LANE BLVD. HESITATES BRIEFLY, THEN ACCELERATOR CEASES TO FUNCTION COMPLETELY. DESPITE THE EXTREMELY DANGEROUS SITUATION, WE MANAGED TO MANEUVER THE CAR OFF THE ROAD TO SAFETY. WARNING LIGHT (TRIANGLE WITH EXCLAMATION POINT) AND WARNING MESSAGE "STOP SAFELY NOW". THE CAR COMPUTER KNOWS THERE IS A PROBLEM, WHY DOESN'T FORD? THEY CONDUCTED A "CUSTOMER SATISFACTION PROGRAM" FOR MILLIONS OF ESCAPE AND MARINER OWNERS FOR THIS VERY ISSUE - THROTTLE BODY DEFECT - BUT NOT HYBRIDS. WHY NOT? IT COST US $300 AND NEARLY A MULTI-CAR ACCIDENT. FORD NEEDS TO BE HELD ACCOUNTABLE FOR MANUFACTURERS DEFECTS IN ALL CARS, NOT JUST SOME. PUTTING FAMILIES IN HARM'S WAY BECAUSE FORD DOESN'T HAVE THE INTEGRITY TO TAKE RESPONSIBILITY FOR THEIR VEHICLE ISSUES IS COMPLETELY UNACCEPTABLE. THIS SHOULD BE INVESTIGATED, AND FORD NEEDS TO BE HELD LIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919135October 26, 2016
SERVICE BRAKES
THE ABS SYSTEM TURN OFF, TOOK TO SHOP THEY COULD NOT FINE TROUBLE IT HAD RESET. TODAY SAME THING ABS TURN OFF. WILL TAKE IT IN IF IT DOES NOT RESET. BOTH TIMES THAT IT TURN OFF CAR WAS PARKED AND I WAS JUST STARTING IT TO LEAVE..*I WOULD SEE A WARNING THAT SAYS 'REGEN BRAKE FAILURE.' *THE ABS JUST WENT OUT ONE DAY WHILE COMING HOME FROM THE STORE, AND WOULD RESET WHEN THE CAR SAT FOR A WHILE. AND SYRE WAS NOT FUN TO DRIVE, BUT UNLESS IT STAYED OFF THERE WAS NOT MUCH THEY COULD DO AT FORD TO FINE OUT WHAT WAS GOING ON. IT WENT OFF AND STAYED OFF AND THEN FORD FIXED IT, REPLACED THE ABS MODULE IT HAS BEEN O.K. SINCE THEN. I DID NOT LIKE THE PRICE OF THE REPAIR AT $1933.03. I DO NOT THINK A WOMEN WOULD BE ABLE TO STOP HER CAR IF THIS HAPPEN TO HER WHILE DRIVING YOU NEED TOO MUCH PUSH ON THE BRAKE TO STOP EVEN WHEN GOING SLOW, AND IF GOING THE SPEED POSTED TWO FEET MAYBE*SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915428October 11, 2016
SERVICE BRAKES, STEERING, WHEELS
POWER STEERING STOP WORKING COULD NOT TURN THE STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909735September 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING 70 MPH ON A HIGHWAY, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER 5 TO 20 MINUTES. THE FAILURE RECURRED SEVEN TIMES PRIOR TO THIS INCIDENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908361September 21, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE TORQUE SENSOR BEING DEFECTIVE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863761May 7, 2016
UNKNOWN OR OTHER
SLIGHT GRINDING NOISE WHEN MAKING A HARD LEFT TURN, AS INTO A DRIVEWAY. (RELITIVELY SLOW SPEED, NOT CREEPING)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861588April 26, 2016
ENGINE, POWER TRAIN
TEST DRIVING VEHICLE AND I COULD NOT ACCELERATE. DEALER SAID HE WOULD FIX PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860835April 21, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY 2009 MERCURY MARINER STALLS WHILE ITS IDLE, AT A INTERSECTION OR JUST WAITING. IT STALLS THEN I STARTED UP RIGHT AFTER IT STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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