Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#11045459November 12, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
I PURCHASED MY 2009 MERCURY MARINER IN 2015! RECENTLY, AS I WAS UNAWARE OF THE RECALL WITH FORD A FEW YEARS BACK, I'VE HAD FRONT AND REAR BEARING ISSUES! ALSO MY BALLPOINTS WERE DEFECTED AND MY CONTROL ARMS! MY TIRE PRESSURE SENSOR FAULT STAYS ON! I'VE TAKEN MY 2009 MERCURY MARINER TO STAR TIRE'S BEST ONE AUTO & TIRES AND HAD MY BALLPOINTS, FRONT AND REAR BEARINGS, CONTROL ARMS, AND FRONT WHEEL ALIGNMENT REPAIRED TOTALING IN $780! THREE DAYS LATER ON THE DATE OF 11/11/2017, MY POWER STEERING ASSIST FAULT CAME ON! MY 2009 MERCURY MARINER WAS STATIONARY AND WAS EXTREMELY DIFFICULT TO TURN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044543November 8, 2017
STEERING
POWER STEERING ASSIST FAULT - THE POWER STEERING FAULTED OUT CAUSING THE AUTO TO GOT MANUAL STEERING IN MIDWATY THRU DRIVING IT. I WAS DRIVING ON A STREET AND GOING THRU ABOUT A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041823October 31, 2017
STEERING
BACKING OUT OF DRIVEWAY (IN MOTION, STRAIGHT, UNDER 5MPH)STEERING ASSIST FAULT WARNING DISPLAYED ON DASH. LOSS OF POWER STEERING. NOTICED THERE WAS A RECALL ON THE MORE EXSPENSIVE MODELS WHY NOT OURS? SENSOR IN STEERING COLUMN WENT OUT. ONLY A DEALER CAN FIX IT DUE TO COMPUTER NEEDS REPROGRAMMING. DEALER TOLD US IT HAD ALLREADY BEEN FIXED? IT HAD NOT, & WE DIDN'T UNDERSTAND THAT. IF OUR CAR WASN'T COVERED UNDER RECALL WHY WOULD THEY SAY THEY HAD FIXED IT? AFTER THEIR INSPECTION WE WERE TOLD IT WAS A THROTTLE SENSOR $1500.00 REPAIR. WHICH IS DIFFERENT FROM RECALL PART, BUT SAME EFFECT. COST MOSTLY LABOR, WE ARE TOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040872October 29, 2017
STEERING
MY POWER STEERING STOPPED WORKING THE MESSAGE ON MY DASHBOARD INDICATES THAT THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. WHEN THIS HAPPEN I WAS DRIVING ON A CITY STREET AND HAD TO PULL OVER. I WAS ABLE TO GET THE CAR HOME AND IT'S NOW PARKED IN THE DRIVEWAY I CAN'T DRIVE MY CAR BECAUSE IT IS VERY HARD TO STEER WITHOUT THE POWER STEERING. I HAVE NEVER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035442October 21, 2017
ENGINE
MERCURY MARINER (2009) V6 4WD. HAS STALLED TWICE. 1. WHILE DRIVING AT 35 MPH. IT STALLED AND WAS ABLE TO RESTART ONCE THE VEHICLE STOPPED ON THE SIDE OF THE ROAD. WE TOOK IT TO A FORD DEALER AND THE THROTTLE BODY WAS REPLACED. 2. STALLED WHEN SLOWING TO A STOP. THIS WAS AFTER THE THROTTLE BODY WAS REPLACED ON 10/13/2017. ONLY DRIVEN ABOUT 500 MILES. BOTH TIMES VEHICLE WAS GOING DOWN A COUNTRY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035469October 21, 2017
STEERING
POWER STEERING SYSTEM REPROGRAMMED DURING RECALL DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034018October 17, 2017
STEERING
POWER ASSIST STEERING STOPS WORKING WHILE VEHICLE IS MOVING, MOSTLY WHILE TURNING TO PARK OR WHILE TURNING TO BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034014October 17, 2017
STEERING
POWER ASSIST STEERING STOPS WHEN TURNING WHILE VEHICLE IS MOVING. ALSO, NO POWER STEERING WHEN VEHICLE TURNED ON AFTER BEING TURNED OFF AND SITTING FOR A WHILE. SEEMS TO HAPPEN WHEN MAKING HARD TURNS ,LIKE BACKING INTO A PARKING SPOT, OR TURNING AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030646September 30, 2017
STEERING
SO MY DAY STARTS EARLY WITH COLLEGE MY MERCURY MARINER STARTED AND POWER STEERING WAS NORMAL. COME HOME FOR AROUND HOUR AND A HALF GETTING READY FOR WORK. I GET IN AND I CAN'T EVEN BACK OUT OF MY DRIVEWAY. I BACKED UP FEW FEET AND COULDN'T MOVE THE STEERING WHEEL. SO I JUST SHUT THE ENGINE OFF AND LEFT IT WERE IT STOOD. I HAD NO PROBLEMS ALL DAY AND THEN SUDDENLY POOF NOT THERE. NO DASH LIGHTS, NO CHIMES, NO WARNING.......JUST NO STEERING. WE CALLED A TOW TRUCK THE NEXT DAY AND IT WAS TAKEN TO OUT MECHANIC, WHO TOLD US THAT IT HAD TO GO TO THE DEALERSHIP TO BE FIXED. THE WHOLE STEERING COLUMN HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024080September 18, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
I AM GETTING CONTINUAL THROTTLE BODY ERRORS ON MY 2009 MARINER. IT GOES INTO LOW POWER MODE SO I CAN "LIMP HOME". IT HAPPENS MOSTLY ON HIGHWAYS WHEN I NEED TO "PUNCH IT" AND GET ALOT OF ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021445September 5, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020561August 30, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018765August 21, 2017
STEERING
WHILE DRIVING THE STEERING TURNED FROM POWER TO MANUAL; IT WAS EXTREMELY DIFFICULT FOR MY DAUGHTER AND WIFE TO OPERATE AND NARROWLY MISSED HITTING ANOTHER VEHICLE. AFTER THE CAR WAS TURNED OFF, AND TURNED ON, THE POWER STEERING WAS FUNCTIONAL. LATER, WHEN THE CAR WAS RE-STARTED THE POWER STEERING WAS NOT FUNCTIONING; AND STEERING WOULD NOT TURN. VERY UNRELIABLE AND NEAR ACCIDENT EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013914August 9, 2017
SERVICE BRAKES
HAVE HAD MULTIPLE BRAKE FAILURES INCLUDING AN ACCIDENT THAT MY DAUGHTER WAS INVOLVED IN AS A RESULT OF BRAKE FAILURE. THE BRAKES WILL WORK FINE FOR A SHORT PERIOD OF TIME AND THEN OUT OF NOWHERE YOU STEP ON THE BRAKE AND THERE'S JUST A SOFT PEDAL FOR ABOUT 3/4 OF THE WAS BEFORE YOU GET A VERY SOFT BRAKE. INTO THIS FOR THOUSANDS AND NOW FORD SAYS A HYDRAULIC BRAKE SENSOR IS THE PROBLEM FOR BETWEEN $2100-2400. HEARD THAT IT WAS FIXED EVERY TIME I'VE PICKED IT UP. DANGEROUS!!! MY DAUGHTER OR SOMEONE ELSE COULD HAVE BEEN KILLED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11012420August 2, 2017
STEERING
NO POWER STEERING. THE WHEEL IS VERY HARD TO TURN. FOR SAFETY REASONS THE CAR IS PARKED IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010216July 24, 2017
STEERING
I TURNED ON MY CAR AND WENT TO PULL OUT OF MY DRIVEWAY AND I HAD A HARD TIME TURNING MY STEERING WHEEL. I DROVE FOR A LITTLE BIT AND I CAN'T TURN THE WHEEL EASILY. I LOOKED INTO WHAT THE PROBLEM COULD BE AND READ THAT THERE WAS A TORQUE SENSOR RECALL ON MY MAKE AND MODEL BUT WHEN I CALLED THE DEALERSHIP I WAS TOLD THERE WAS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004894July 12, 2017
STEERING
NHTSA ACTION NUMBER: DP15001 COMPONENTS STEERING OPENED FROM: APRIL 1, 2015'PRESENT FORD IS REFUSING TO HONOR A RECALL FOR THE POWER STEERING SAYING THEY DID A COMPUTER UPDATE INSTEAD. STEERING COLUMN FAILED 9,829 MILES LATER. VERY DANGEROUS SITUATION WHEN IT FAILS WHILE DRIVING. FORD KNEW THIS PART WAS DEFECTIVE BUT STILL ALLOWED IT TO GO UNFIXED. THE RECALL RESULTED IN A COMPUTER UPDATE TO PROVIDE WARNING SIGNAL AND LIGHT TO TELL YOU THAT THE PART HAS FAILED. I DO NOT HAVE ANY WARNING LIGHTS OR ALARMS AND I SUSPECT THE COMPUTER UPDATE WAS NOT COMPLETED. GOOGLE SEARCHES RESULTED IN THOUSANDS OF VEHICLES WITH THIS PROBLEM EVEN AFTER THE UPDATE HAVE THE SAME FAILURE. I HOPE NO ONE DIES FROM FORDS IRRESPONSIBILITY AND POOR QUALITY VEHICLES. I REPORTED ALL THIS TO FORDS REP WHO BASICALLY DID NOT WANT TO HEAR IT. I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD WHY BOTHER WE ARE NOT GOING TO HELP YOU. A SUPERVISOR DID CALL BACK A DAY LATER BUT HAD THE SAME ATTITUDE THAT THE CUSTOMER IS NEVER RIGHT AND DID NOT CARE IF WE EVER BOUGHT A FORD PRODUCT AGAIN. JUST DO A GENERAL FORD SEARCH AND ITS NOT JUST MY MARINER BUT MANY DIFFERENT MODELS WITH THE SAME PROBLEM. IT APPEARS THAT THE ONLY RECOURSE WE HAVE IS WITH THE NHTSA ORDERING A RECALL TO FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR INJURED. IT MUST BE QUITE A WINDFALL FOR FORD TO CHARGE ALL THEIR CUSTOMERS $1500.00 TO FIX A MILLION CARS OR MORE. DID THEY DO THIS ON PURPOSE TO MAKE MORE MONEY. IF ANYONE HAS MORE INFORMATION ON THIS PLEASE EMAIL ME AT [email protected]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993703June 7, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE ATTEMPTING TO ACCELERATE AT 1 MPH, THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A SENSOR IN THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SPOKE TO THE DEALER (GORNO FORD 22025 ALLEN RD, WOODHAVEN, MI 48183) WHO STATED THAT THERE WAS NO OPEN RECALL ON THE VEHICLE, AND THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992270May 30, 2017
STEERING
POWER STEERING GOES IN AND OUT. SO FAR I'VE BEEN LUCKY THIS HASN'T HAPPENED AT HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991804May 26, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. NO WARNING LIGHTS ILLUMINATED. A LOCAL DEALER WAS CONTACTED AT PHONE NUMBER: 770-941-9000, THAT INFORMED THE CONTACT TO JIGGLE THE IGNITION THEN RESTART THE VEHICLE BUT FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AT METRO FORD, 9000 NW 7TH AVE, MIAMI, FL 33150, PHONE NUMBER: (305) 751-9711 BUT THE VEHICLE WAS NOT DIAGNOSED DUE TO DIAGNOSTIC FEES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS REPAIRED BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS 119,588.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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