Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#11102310June 18, 2018
STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING WHEEL MODULE SEIZED AND THE STEERING LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TOWN AND COUNTY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, 502-964-8131) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE PART WAS REPLACED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101842June 14, 2018
FUEL/PROPULSION SYSTEM, STEERING
WHILE UNIT IS RUNNING ON ROAD ENGINE STILL RUNNING CAR STOP FOR ABSENT OF POWER BUT ENGINE KEEP RUNNING, PRESSING GAS PEDAL WILL DO ANYTHING , YOU HAVE TO TURN ENGINE OFF WAIT AND TURN ENGINE ON BACK IN ORDER TO KEPT DRIVING , THIS VERY DANGEROUS BECAUSE THIS HAPPENS IN THE MIDDLE OF THE HAY WAY AT ANY SPEED , PLEASE CONSIDER A RECALL WE ALMOST GET KILL BY A REAR IMPACT IF WE DID REACT FAST . UPDATE DOES NOT FIX SITUATION, THIS A TROUBLESHOOTING FROM FACTORY AND THEY NOW THIS VERY CLEAR. THIS HAPPENS IN HAY WAY 147 GOING NORTH TO SOUTH AT 9.10PM ON 06/13/2018 WHERE WE WERE DRIVING SPEED LIMITS OF 55MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097908May 25, 2018
STEERING
POWER STEERING ASSIST FAILURE ON DASH. MAKING THINGS DIFFICULT TO TURN IN LOW SPEED TURNS. CONTACTED FORD AND WAS TOLD THE COMPUTER WAS FLASHED IN 2013, BEFORE I EVEN OWNED THE CAR. WAS TOLD THAT IT WOULD BE MY RESPONSIBILITY AND TO HOLD RECEIPTS BECAUSE I BE ABLE TO GET REIMBURSED FOR PART OR ALL OF COSTS ASSOCIATED WITH THIS ISSUE. NOW FORD SAYS NO GO! LOOKING AROUND ON ISSUES WITH THE TORQUE SENSOR AND NOTED MANY PEOPLE GOING THROUGH THE SAME AS I HAVE. SEEMS TO ME FORD IS JUST TRYING TO GET MORE PARTS REPLACED AND DOESN'T CARE ABOUT OUR SAFETY. THIS IS AN ATTEMPT TO GET FORD ON THE BALL TO FIX THEIR VEHICLES. I'VE BEEN A FORD PERSON FOR A LONG TIME, BUT CONSIDERING GOING TO TAKE MY FUTURE CAR PURCHASES TO OTHER CARS. COME ON FORD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082174March 30, 2018
STEERING
THERE IS NO POWER STEERING. POWER STEERING ASSIST FAULT COMES UP ON THE DASH. THERE WAS A RECALL ON THIS IN 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075776March 2, 2018
STEERING
RECALL ON MARINER. TOOK IT IN TO HAVE RECALL REVIEWED AND THEY DID THE SOFTWARE UPDATE AND THEN MY POWER STEERING FAILED WITHIN A MONTH. THE RECALL STATES THERE ARE 3 FIXES AND FORD IS CHOOSING TO DO THE SOFTWARE UPDATE SO THEN THE SOFTWARE CAN'T COMMUNICATE WITH THE POWER STEERING SO IT IS FAILING. MY LOCAL DEALER TRIED TO CONTACT FORD TO HAVE WHAT THEY DID AMENDED SO THEY CAN FIX IT. THEY RAN ANOTHER TEST ON IT AND IT THREW ANOTHER POWER STEERING CODE. WENT TO LEAVE MY DEALER AND MY POWER STEERING WAS COMPLETELY OUT AT THAT POINT. FORD IS NOT DOING THE PROPER FIXES. THE SOFTWARE UPDATE IS CAUSING THE POWER STEERING TO FAIL WITHIN A FEW WEEKS TO A MONTH OR TWO. THIS RECALL NEEDS TO BE REOPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075586March 1, 2018
STEERING
LOST POWER STEERING. LIGHT IS ON FOR THE ELECTRIC POWER STEERING ASSIST. HAPPENED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073494February 18, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TOOL LIGHT COMES ON AND CAR LOSES POWER IN TRAFFIC, VERY, VERY DANGEROUS. DEALERSHIP UPDATED WITH COMPUTER BUT VEHICLE IS STILL DOING IT. PLEASE DO A RECALL FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065672January 29, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING SEIZED, WHICH RESULTED IN EXCESSIVE EFFORT TO OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. ROCKLAND FORD (165 NEW COUNTY ROAD, THOMASTON, ME) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064875January 25, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS DRIVING AT UNKNOWN SPEEDS, WHEN THE STEERING WHEEL FAILED TO FUNCTION PROPERLY. THE CONTACT TOOK THE VEHICLE TO ANDY MOHR FORD DEALER LOCATED AT 2713 E MAIN ST, PLAINFIELD IN 46168, WHERE THE VEHICLE WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED , AND THE CONTACT WAS ADVISED THAT A SECOND STEERING WHEEL MODULE WOULD HAVE TO BE PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064661January 24, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN STEERING CONTROL AFTER RESTARTING THE VEHICLE SEVERAL TIMES. JACK DEMMER LINCOLN IN DEARBORN, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT AN UNKNOWN RECALL REPAIR WAS PREVIOUSLY PERFORMED; THEREFORE, THE VEHICLE COULD NOT BE REPAIRED AGAIN FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064136January 22, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND IT BECAME DIFFICULT TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION, BUT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064262January 22, 2018
STEERING
AFTER DRIVING THE VEHICLE NORMALLY, I PARKED IT. WHEN I RESTARTED THE VEHICLE IT BECAME VERY HARD TO STEER. THERE ARE NO WARNING LIGHTS LIT ON THE CONSOLE AND THE PROBLEM CONTINUES AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE. I HAD TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL IN 2014 AND ASSURED THAT THIS WOULD NOT HAPPEN. AFTER READING SEVERAL COMPLAINTS ONLINE OF PEOPLE HAVING SIMILAR ISSUES. I HAVE DECIDED TO LOG A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063874January 20, 2018
STEERING
I STARTED CAR UP WENT TO PULL OUT OF A PARKING SPOT THE CAR WAS FINE WHEN I PARKED IT EARLIER I COULD STEER THE CAR I HAD TWO USE TWO HANDS . I TOOK THE CAR FOR A COMPUTER CHECK I WAS TOLD BY JACK WILLIAMS AUTO THAT THERE IS A RECALL FOR THE STEERINGTORQUE SENSOR MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063886January 20, 2018
POWER TRAIN
I WAS DRIVING AROUND 40 MPH AND A LIGHT IN MY DASH THE SYMBOL OF A WRENCH APPEARED ,THEN MY SUV I LOST POWER GOING FORWARD , IT SEEMED THE ENGINE SHUT DOWN , I WAS ABLE TO GET OFF THE ROAD IN VERY BAD TRAFFIC WITH OUT GETTING INTO AN ACCIDENT . THE TRAFFIC WAS VERY HEAVY AND THE SUV WAS VERY HARD TO CONTROL WITH OUT POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063602January 18, 2018
STEERING
OUR 2009 MERCURY MARINER SUDDENLY LOST ITS POWER STEERING THIS PAST WEEKEND. THE VEHICLE WAS BROUGHT BACK TO THE DEALER IN 2014 DUE TO A POWER STEERING RECALL. THE VEHICLE RECEIVED A SOFTWARE UPDATE WHICH WAS SUPPOSED TO OVERRIDE THE LOSS OF STEERING AND PROVIDE AN INDICATOR LIGHT TO SHOW THE SYSTEM HAD FAILED. THERE WAS NO SUCH WARNING AND THE SUDDEN CHANGEOVER TO MANUAL STEERING IS DANGEROUS. MY WIFE WAS DRIVING THE VEHICLE IN THE GROCERY STORE PARKING LOT WHEN THE POWER STEERING FAILED. SHE ALMOST HIT ANOTHER VEHICLE WHILE TRYING TO PULL INTO A SPACE. SHE WAS NOT ABLE TO STEER THE VEHICLE AND CALLED ME TO HELP. I WAS ABLE TO DRIVE IT TO THE DEALER WITH A GREAT DEAL OF EFFORT. FORD'S RECALL AND SOFTWARE UPDATE WERE INSUFFICIENT TO RESOLVE THE PROBLEMS WITH THIS FAULTY SYSTEM. FORD KNOWS THE TORQUE SENSOR IN THE STEERING COLUMN IS PRONE TO FAILURE BUT OFFERS A RIDICULOUS SOFTWARE UPDATE WHICH SERVES NO PURPOSE OTHER THAN TO TELL YOU THERE IS A FAILURE. IN OUR CASE WE DID NOT EVEN RECEIVE THE WARNING LIGHT. THE DEALER QUOTED ME $1507.00 TO REPAIR THIS ISSUE. I CALLED FORD CUSTOMER SERVICE AND WAS TOLD THE RECALL WAS CLOSED BECAUSE THE VEHICLE HAD THE SOFTWARE UPDATE, AND THERE WAS NO FURTHER ASSISTANCE AVAILABLE. UNBELIEVABLE. PLEASE TAKE APPROPRIATE ACTION REGARDING THIS IMPORTANT SAFETY ISSUE. IT SEEMS THIS ELECTRONIC POWER STEERING SYSTEM IS ALSO FAILING IN OTHER FORD MODELS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063637January 18, 2018
WHEELS
TIRE PRESSURE SENSOR FAULT. AT STARTUP, LOW TIRE PRESSURE WARNING LIGHT FLASHES, THEN REMAINS STEADY, ALTHOUGH TIRE PRESSURE IS AT RECOMMENDED PRESSURE (35 PSI). SERVICE TECHNICIAN INDICATES REPLACING FAULTY TIRE PRESSURE SENSOR LOCATED ON LEFT FRONT TIRE AT ESTIMATED COST OF $150. CUSTOMER MANUALLY CHECKS TIRE PRESSURE AT LEAST MONTHLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058417January 4, 2018
STEERING
DROVE MY WIFE TO WORK ON 12/28/2017AND POWER STEERING WAS WORKING FINE.I STOPPED TO EAT AND STEERING WENT TO MANUAL STEERING.IT IS NOT COMFORTABLE WHEN I HAVE A BAD SHOULDER THAT HAS A PARTIAL REPLACEMENT.RESEARCHING I SEE THEY HAD A RECALL IN 2014 AND READING OTHER COMPLAINTS ON THIS ELECTRONIC POWER STEERING I FEEL SHOULD NOT BE RESPONSIBLE TO PAY THIS APPARENT PART FAILURE THAT STILL OCCURS.FORD SHOULD STAND BY THIS ISSUE,BECAUSE THIS IS VERY INCONVENIENT AND UNSAFE.IT WAS ASSEMBLED AT KANSAS PLANT.THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057968January 2, 2018
STEERING
MESSAGE CAME ON: POWER STEERING ASSIST FAULT. DID SEARCH THAT MY VIN NUMBER WAS NOT COVERED BUT ITS THE SAME YEAR, MAKE AND MODEL AND PLACE OF MANUFACTURING OF THE RECALL IN 2014. MESSAGE DID NOT COME ON AS RESULT OF ACCIDENT, I WAS JUST DRIVING ON STREET WHEN IT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053592December 9, 2017
POWER TRAIN
DRIVING MY 2009 MARINER PREMIER ABOUT 35/45 MPH WHEN WRENCH SYMBOL COMES ON INDICATING THROTTLE CONTROL POWERTRAIN / TRANSMISSION PROBLEM CAR IS NOT ACCELERATING PROPERLY AND TRANSMISSION IS JERKING WHEN I STEP ON THE GAS PEDAL AND THE CAR SHAKES VIBRATES AND FEELS UNDER POWERED. GOT HOME AND PARKED IT. STARTED IT UP AND NOW CHECK ENGINE LIGHT IS ALSO ON. IS THIS COVERED BY THE RECALL FOR EXTENDED WARRANTY FROM FORD ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047583November 20, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL HAD BEEN TIGHT AND EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE WAS PROGRESSING TO WORST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSIS, WHO STATED THAT THERE WAS A MANUFACTURER RECALL TO ADDRESS THE STEERING AND TO TAKE THE VEHICLE TO A DEALER. THE DEALER (WHALING CITY FORD LINCOLN MAZDA, 475 BROAD ST, NEW LONDON, CT 06320, (844) 489-4929) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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