Mercury Mariner Complaints (2011)

87 consumer complaints on file.

#10509275April 23, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE RPMS INCREASED AS THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT SHUT THE ENGINE OFF AND RESTARTED THE VEHICLE. THE FAILURE CONTINUED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE BODY WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,755. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500190February 26, 2013
POWER TRAIN, ENGINE
CAR SEEMS TO STALL ALL POWER STAYS ON BUT THE CAR SHAKES AND THEN STALLS AND THE WRENCH LIGHT COMES ON WHICH IS A POWERTRAIN LIGHT. TOOK CAR TO DEALER THEY SAY THERE IS NOTHING WRONG WITH IT. THEY RESET THE LIGHT. ONE WEEK AFTER BRING THE CAR TO THE DEALER THE WRENCH LIGHT COMES BACK ON AND THE CAR STALLS THIS TIME I WAS GOING 55 MILES AN HOUR ON A PARKWAY THANKFULLY I WAS ABLE TO PULL OVER BEFORE THE CAR STOPPED. BROUGHT TO DEALER, NOTHING IS WRONG WITH THE CAR THEY RECOMMENDED ME TO LEAVE THE HEAT OFF BECAUSE THERE COULD BE A PROBLEM WITH THE HEAT. (DON'T UNDERSTAND THAT) LAST WEEK THE CAR STALLED AGAIN AND THE WRENCH LIGHT CAME ON. I AM CURRENTLY WAITING TO BRING IT IN FOR SERVICE. THIS IS NOT GOOD NOR SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499923February 25, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WOULD SPORADICALLY HESITATE WHEN ACCELERATING WITH THE IMMEDIATE ILLUMINATION OF THE TRANSMISSION WARNING LIGHT. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT FUEL EMISSION AND THE THROTTLE BODY WOULD REQUIRE REPROGRAMMING. THE VEHICLE WAS REPAIRER HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. THE CURRENT MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482919November 1, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING ON THE INTERSTATE AT ABOUT 65MPH. VEHICLE BECAME UNRESPONSIVE TO THE GAS PEDAL INPUT. CHECK ENGINE (YELLOW WRENCH) LIGHT CAME ON. I HAD TO CROSS OVER TO THE RIGHT SIDE OF THE ROAD, WHILE COASTING WITH THE ENGINE AT IDLE. CAME TO A STOP AND THAT'S WHEN I REALIZED THAT THE CAR WAS AT IDLE AND WOULD NOT RESPOND TO THE GAS PEDAL. TURNED OFF THE CAR, AND IT RESTARTED AFTER A LONGER THAN NORMAL AMOUNT OF CRANKING. CHECK ENGINE LIGHT WAS OUT. CAR DROVE NORMALLY TO MY DESTINATION. TOOK CAR TO ALAN VIGIL FORD. THEY SAID IT HAS NO STORED CODES, BUT IT WOULD NEED THE THROTTLE BODY REPLACED, BUT IT WAS NOT COVERED UNDER THE 5/60K POWERTRAIN WARRANTY. I ALSO CALLED FORD CUSTOMER SERVICE AND THEY SAID THE SAME THING. THEY CHARGED $99.95 DIAGNOSTIC FEE FOR THIS. THEY TOLD ME TO KEEP THE RECEIPT, INCASE OF A FUTURE RECALL. SAME PROBLEM OCCURRED ON 10/31/12, AT ALMOST THE SAME PLACE ON THE INTERSTATE. I RESTARTED IT AND NOW I AM ORDERING A NEW THROTTLE BODY. IT CAN BE FOUND ONLINE, FROM A FORD DEALER FOR $120, BUT ALAN VIGIL FORD WANTED $475 TO REPLACE THIS PART THAT TAKES NO MORE THAN 10 MINUTES TO REPLACE. FORD IS AWARE OF THIS. THE PART # IS 9L8Z9E926A THAT IS REPLACED BY DS7Z9E926A. MAYBE THEY HAVE A NEW VENDOR, THAT MAY BE MORE RELIABLE. THIS IS WRONG FOR FORD TO MAKE MONEY ON CONSUMERS, ON AN ITEM THAT MAY BE A SAFETY ISSUE. WHAT IF THIS WERE TO FAIL, WHILE MAKING A LEFT TURN, IN FRONT OF ONCOMING TRAFFIC. I WILL NOT LET MY DAUGHTER DRIVE MY CAR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401394May 18, 2011
ELECTRICAL SYSTEM
IF THIS IS THE WRONG FORUM FOR THIS ISSUE, PLEASE LET ME KNOW. WE PURCHASED A 2008 MERCURY MARINER NEW, SO THE CAR IS LESS THAN 3 YEARS OLD AND WHILE GARAGE KEPT THE VEHICLE MILEAGE EXCEEDS THE NEW CAR WARRANTY. WE TOOK THE CAR BACK TO THE DEALERSHIP AND WERE CHANGED $118.00 TO DIAGNOSE A PROBLEM WITH THE BACKUP SYSTEM/SENSORS AND WERE INFORMED THAT THE SENSORS WERE FINE BUT THE ELECTRONIC DEVICE WHICH CALCULATES DISTANCE WAS BAD, TO REPLACE AN ADDITIONAL $500.00. WHY HAVE BACKUP SYSTEM/SENSORS ON A VEHICLE IF THE LIFE OF THE ELECTRONICS IS SO SHORT IF THIS SAFETY DEVICE IS INTENDED TO PROVIDE BENEFIT, OURS IS NOW PERMANENTLY DISABLED. I DON'T UNDERSTAND WHY "SAFETY" EQUIPMENT IS NOT COVERED FOR LONGER PERIODS OF TIME. REGARDS, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378179January 21, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE PARKING LOT THE REAR DOOR HATCH WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE GLASS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371317December 12, 2010
VISIBILITY
AFTER CLOSING THE REAR DOOR, THE REAR WINDOW EXPLODED WITH EXTREME FORCE, SENDING GLASS FRAGMENTS TO THE FAR EDGES OF THE GARAGE. THERE WAS NOTHING IN THE CAR TO HIT THE WINDOW AND THE GARAGE DOOR WAS CLOSED. FORTUNATELY I WAS NOT STANDING BEHIND THE CAR OR I MAY HAVE BEEN SERIOUSLY INJURED. I FIND MANY OCCURRENCES OF THIS FOR THE FORD ESCAPE WHICH I UNDERSTAND IS THE SISTER CAR TO THE MARINER. EVEN THOUGH MERCURY WILL NO LONGER BE MADE, THE ESCAPE WILL CONTINUE TO BE MADE. I BELIEVE THE WINDOW DESIGN TO BE DEFECTIVE AND NEEDS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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