Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#11471850June 30, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Mercury Mariner. The contact stated that while attempting to apply the brake, an excessive amount of pressure was needed to depress the brake pedal before the vehicle stopped. The contact stated that the brake pedal went to the floor. The contact had taken the vehicle to a certified mechanic who was unable to identify the cause of the failure. The vehicle had not been repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure and confirmed that the VIN was not included. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471436June 28, 2022
STEERING
The contact called on behalf of his wife who owns a 2009 Mercury Mariner. The contact stated that while his was driving approximately 25 MPH, the vehicle lost power steering assist making it difficult to steer the vehicle. The power steering assist warning light was illuminated. The driver pulled over to the side of the roadway safely where her husband arrived with his trailer to tow the vehicle back to the residence. The following day the vehicle was driven to the dealer in manual steering mode. The dealer diagnosed the vehicle and confirmed the failure with the power steering. The dealer related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 136,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468386June 9, 2022
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn before the steering locked up. The contact was able to restart the vehicle and the vehicle operated as designed. The check engine and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic who referred the contact dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462509April 27, 2022
UNKNOWN OR OTHER
The passenger side front tire became disconnected while driving. The frame rusted and broke causing the tire to separate from the vehicle. The tow truck driver commented that he had never seen this before. I had the vehicle towed to Firestone only to have them tell me they could not fix the vehicle. The vehicle has not been thoroughly inspected, but is available to be inspected. I noticed a change in the steering wheel position for about a week prior to the tire separating. If the tire would have separated from the vehicle while driving on a highway or busy street, more damage and possible injury could have resulted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458480March 27, 2022
STEERING
Power steering assist goes in and out. Making it very hard to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457014March 16, 2022
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel would vibrate abnormally. The contact stated that at start-up the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle; she called her boyfriend to the scene and he drove the vehicle home. Neither the dealer nor the manufacturer had been notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452337February 17, 2022
SERVICE BRAKES
Second time the power brake pedal assembly has failed. The assembly failed in 19th February 2013 and had to be replaced by Fremont Ford. The power brakes failed completely and it had to be towed in. The part is BM6Z-2455-A. The Power brake assembly electronics failed again in January 26 and I have to drive it into the dealership with failing brakes. I was informed that the part is no longer manufactured and is unavailable from Ford. Failure of brake electronics in this hybrid represents a hazard if the brakes fail from failing electronics and the car is unable to stop. We are currently searching for part from a scrapped vehicle. The car is currently at Livermore Ford 1-925-273-7814. I think that the car should be recalled and defects in power brake module investigated and redesigned part should be installed before other cars brakes fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450869February 7, 2022
STEERING
While driving car lost power steering causeing dangerous situation and loss of full control of car. Result was several near accidents while trying to get the car under control to shoulder. Car was diafnosed by dealer to need steering column. "Power Steering Assist Problem" displayed on dash when steering was lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450026February 2, 2022
UNKNOWN OR OTHER
I was making a turn and the vehicle seemed as if the steering locked up. It randomly does this and is starting to be more and more often. It has already made me run off of the road and hit a culvert causing even further damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11447398January 13, 2022
STEERING, UNKNOWN OR OTHER
My wife is driving the car and the power steering quits working several times. Off and on. Speed varies.. Very scary!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446388January 5, 2022
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. She also stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that her vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440557November 15, 2021
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 20-25 MPH, the power steering failed, and the steering wheel was difficult to maneuver. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with a power steering assist failure. The vehicle was not repaired and remained with the mechanic. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 147,377.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438880November 1, 2021
STEERING
The contact owns a 2009 Mercury Marnier. The contact stated that while driving at an unknown speed and making a turn at an intersection, the vehicle lost power steering assist. The contact stated that the instrument cluster was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired in 2014 under NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438428October 27, 2021
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated while his mother in-law was driving approximately 35 MPH, the driver was turning into her work parking lot when the vehicle lost power steering assist with the power steering assist fault message displayed. The driver pulled the vehicle into the parking lot and parked the vehicle. After work the driver had the vehicle towed to her residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435355October 4, 2021
SERVICE BRAKES
Couple weeks back, significant other encountered issue with brake signal coming on and needed to pretty much press the brakes to the floor to get it to brake. Took it to a nearby shop and they weren't familiar with the car, so they recommended to bleed the brakes according to error code and online. Signal went away for a bit. Signal came back with no immediate brake issue. Took to the dealership and they replaced some parts which also made the signal disappear for now. The parts were: Booster brake (a booster asy - brake), a bush, a module. Assuming the part replacement effectively hid the issue like a brake bleed. Few days later while driving about 40mph later the brake signal came on, wasn't touching the brakes at the time. Went to brake and they weren't reacting normally and wasn't braking. Had to also pretty much press hard on the pedal and get the pedal to the floor to break. Pulled off to a side road and restarted the car. Issue disappeared upon restart. Assuming something that controls the brake booster turns off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432821September 13, 2021
STEERING
My wife was driving and the power steering failed. She could hardly steer to safety. Turned car off then steering was fine. The next day it happened again so we dropped it off to our mechanic. Today he called and said the entire steering column would have to be replaced. He informed us that there was a recall in 2016 for this problem with ford and mercury vehicles from 2006- 2011 however our vin was not included. This vehicle has been kept in top shape and only has 70,000 miles. I feel this is definetly a manufacturer defect. We are planning to make these repairs but feel this vehicle should have been included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430909August 29, 2021
ELECTRICAL SYSTEM, STEERING
Loss of power steering 90% of driving time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421174June 16, 2021
STEERING
Why was Ford allowed to close out recall 14S05 ? My 2009 Mariner was not included in the recalled VINs - did Ford neglect to include Hybrid Mariners and Escapes that were built at the Kansas City Assembly plant between 2008 and 2011 ? I am looking at a $600 repair for a sensor that should never wear out - when nearly 3/4s of a million vehicles were recalled for this defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418950May 29, 2021
STEERING
Electronic power steering went out 2weeks after purchasing. Dealership said that it could be tork sensor. Had it tebooted 2 times and went back out each time. Recently had it tested again and repair man said that there was an active recall for it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418986May 29, 2021
STEERING
Power steering works or I have to manhandle the wheel to drive. If I turn car off and jiggle the steering wheel while turning it on sometimes it will come back other times it won’t.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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