Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#10429479October 11, 2011
SERVICE BRAKES, HYDRAULIC
THIS VEHICLE HAS LOST BRAKES 3 TIMES. MY NOW 17 YEAR OLD DAUGHTER IS THE DRIVER! THE FIRST TIME THE BRAKE PEDAL WENT TO THE FLOOR AND PUMPING IT WOULD NOT HELP. PUTTING THE CAR IN NEUTRAL AND USING THE EMERGENCY BRAKE WAS THE ONLY WAY TO STOP THE CAR. A NON-FORD CAR TECHNICIAN TOLD US IT WAS A POSSIBLE BRAKE BOOSTER ISSUE AND THE BEST THING TO DO WOULD BE FOR IT TO HAPPEN AGAIN AND BRING IT TO FORD FOR THE CODES TO BE READ. I DROVE THE CAR FOR OVER A WEEK AND IT WOULD NOT REPEAT THE PROBLEM. THE SECOND TIME WAS ALSO AROUND 40 MPH AND PUSHING THE BRAKES AS HARD AS POSSIBLE WOULD ONLY SLIGHTLY STOP THE CAR AND IT WOULD KEEP JUMPING FORWARD. MY DAUGHTER HAD TO STOP WITH THE E-BRAKE. I TOOK IT TO FORD FOR DIAGNOSIS AND REPAIR. FORD REPLACED THE VACUUM PUMP/HOSE ASSEMBLY. THEN 2 DAYS LATER, SHE LOST BRAKES AGAIN. HAD TO USE E-BRAKE TO STOP IN BUSY TRAFFIC. THE SOUTHEAST REGION FORD TECHNICIAN CAME TO DIAGNOSIS THIS CAR. AFTER 9 DAYS AT THE SHOP THE BRAKE BOOSTER ASSEMBLY WAS REPLACED. WE HAVE BEEN TOLD AGAIN THAT THIS SHOULD TAKE CARE OF THE PROBLEM. FYI ( EACH TIME THE CAR LOST BRAKES, BY TURNING OFF THE CAR AND BACK ON AGAIN IT WOULD REGAIN THEM). I AM NOW DRIVING THIS CAR TO DETERMINE IF THE ISSUE IS IN FACT TAKEN CARE OF. THIS HAS BEEN A VERY SCARY SITUATION - ESPECIALLY SINCE MY DAUGHTER IS THE DRIVER OF THIS VEHICLE. WHEN READING AUTOMOBILE BLOGS IT APPEARS BRAKES ARE AN ISSUE NOT ONLY WITH THE MARINER HYBRID, BUT THE ESCAPE HYBRID AS WELL. I WOULD LIKE THIS INVESTIGATED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424245September 8, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, AN OPPOSING VEHICLE UNEXPECTEDLY DROVE INTO HER LANE CAUSING A HEAD ON CRASH. THE CONTACT SUFFERED A PINCH NERVE IN THE NECK AREA AND BODY BRUISES FROM THE SEAT BELT. THE AIR BAGS FAILED TO DEPLOY WITH THE SUBSTANTIAL IMPACT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE AND WAS TOWED TO AN IMPOUND FACILITY TEMPORARILY. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10418503August 11, 2011
STEERING
POWER STEERING CUT OUT, QUIT WORKING, ON LEFT TURN, SPEED ABOUT 10 MPH. OUTAGE LASTED ABOUT 1-2 SECONDS. BELIEVE WOULD HAVE HIT FAR SIDE CURB IF STEERING HAD NOT SPONTANEOUSLY RECOVERED. THIS WAS FIRST OCCURRENCE. DROVE CAR DIRECTLY TO DEALER FROM INCIDENT; DIAGNOSIS TBD. AFRAID TO DRIVE. AT HIGHER SPEED OR IF HAD LASTED JUST A LITTLE LONGER WOULD HAVE WRECKED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406160June 13, 2011
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE UNDER BELLY OF MY VEHICLE IS ALL RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401772May 14, 2011
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
COMING TO RED LIGHT ONE CAR IN FRONT OF ME. I PUSHED DOWN ON BRAKE PETAL AND IT WAS HARD TO PUSH DOWN. ENGINE REVVED UP TO OVER 5 RPM'S AND CAR WOULDN'T STOP FINALLY I PUT CAR IN NEUTRAL AND ENGINE WENT BACK TO IDLE POSITION. ALMOST REAR ENDED CAR IN FRONT OF ME. TOOK MARINER TO DEALER WHO WASN'T VERY HELPFUL BECAUSE HE NEVER HEARD OF THIS BEFORE & WANTED TO KNOW IF I WANTED TO LEAVE MARINER THERE. ALSO ASK IF I HAD MY FOOT ON THE GAS PETAL INSTEAD OF THE BRAKE. DEALER WAS UNABLE TO VERIFY CONCERN SO THEY REPLACED CANISTER PURGE VALVE. HAVE ALSO HAD TRANSMISSION PROBLEMS WITH THIS MARINER THAT I BELIEVE STILL EXIST. FILLED OUT SURVEYS AND WAS TOLD MANAGER WOULD CALL BUT NO ONE EVER CONTACTED ME. VERY UNPROFESSIONAL DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398549May 2, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
THE VEHICLE STALLS RANDOMLY. I MAY BE DRIVING OR IDLING AND THE CAR STALLS. IT IS EASILY STARTED AGAIN BY PUTTING THE CAR IN NEUTRAL AND TURNING THE KEY. I HAVE HAD FORD LOOK AT IT SEVERAL TIMES AND THEY FIRST CHANGED THE BATTERY AND THEN SECOND CHANGED THE GAS FILTER. THE PROBLEM STILL EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396423April 13, 2011
POWER TRAIN
ON MULTIPLE OCCASIONS STARTING IN JAN 2011, THE VEHICLE WOULD HESITATE TO SELECT A GEAR AND ACCELERATE WHILE TRYING TO LEAVE A STOP LIGHT OR SIGN, OR AFTER MAKING A TURN LEAVING A FEW SECOND LULL WHERE THE VEHICLE IS UNRESPONSIVE. THE PREVIOUS TRANSMISSION SOFTWARE RE-FLASH WAS PERFORMED AGAIN EVEN THOUGH DEALER WAS UNABLE TO REPLICATE PROBLEM. ISSUE STILL PERSISTS OCCASIONALLY, AS WELL AS A NEW SYMPTOM SINCE MARCH (23,000 MILES). NOW, SOMETIMES WHEN COMING TO A STOP THE VEHICLE WILL STALL AS THOUGH THE TRANSMISSION DID NOT DOWNSHIFT TO A LOWER GEAR. PLACING THE VEHICLE IN NEUTRAL AND RESTARTING ALLOWS CONTINUED OPERATION. THESE ISSUES COMBINED WITH INCONSISTENCY IN SHIFTING PERFORMANCE AS NOTED BY MANY OTHERS LEAD ME TO BELIEVE THERE IS STILL A COMPONENT AND/OR SOFTWARE PROBLEM WITH THIS 6F35 TRANSMISSION. HOWEVER, SINCE THE PROBLEM CANNOT BE CONSISTENTLY REPLICATED BY THE DEALER THEY ARE UNSURE OF A REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366556November 17, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2009 MERCURY MARINER PREMIER. THE CONTACT STATED THAT THE PASSENGER AIR BAG ILLUMINATED WHILE HE WAS DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES. THE DEALER REMOVED THE PASSENGER SEAT AND REPLACED THE AIR BAG SENSOR. THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 16,804 AND THE CURRENT MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356004September 16, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT AFTER APPLYING THE BRAKES IN THE PARKING LOT THE VEHICLE ACCELERATED. THE VEHICLE DID NOT RESPOND TO THE BRAKES AND DID NOT STOP UNTIL THE VEHICLE CRASHED INTO A PARKED VEHICLE. AFTER HITTING THE VEHICLE THE RPMS CONTINUED TO INCREASE AND DID NOT STOP UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO THE DEALER TO BE INSPECTED. THE POLICE DID NOT FILE A REPORT BECAUSE THEY SAID IT WAS IN A SCHOOL PARKING. THE FAILURE AND CURRENT MILEAGES WERE 14143.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10347348August 4, 2010
SERVICE BRAKES, ELECTRIC
MERCURY MARINER HYBRID 2009 HAD IT FOR 18 MONTHS AND AUGUST 3, 2010 UPON AN APPROACH TO A STOP LIGHT ENGAGING THE BRAKES I HEARD AN AUDIBLE WARNING SOUND AND LOOKED AT MY CONSOLE TO SEE THE WARNING TO CHECK BRAKES, AT THAT MOMENT MY BRAKE PEDAL WENT SOFT AND TO THE FLOOR, I HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE MARINER TO AVOID HITTING THE VEHICLE IN FRONT OF ME. I PARKED ASAP IN A GAS STATION LEAVING THE MARINER AND CALLING FOR A RIDE BACK TO MY OFFICE TO PICK UP ANOTHER VEHICLE TO GET HOME AND THE NEXT MORNING CONTACTED MY DEALERSHIP INSTRUCTING ME TO CONTACT FORD TO GET IT TOWED TO THEM, LATER THAT DAY I GET A CALL FROM THE SERVICE DEPARTMENT TELLING ME THAT IT WAS NOT COVERED UNDER WARRANTY BECAUSE I HAD 40,000 MILE ON A 18 MONTH VEHICLE AND THE REPAIR COST IS $1,700.00. MY WIFE AND SELF COULD HAVE BEEN INJURED OR WORSE. I WILL BE WILLING TO COOPERATE TO ANY EXTENT TO HELP ESCALATE THIS CONCERN AS A SAFETY RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346009July 28, 2010
AIR BAGS:FRONTAL
AIR BAG ON THE PASSENGER SIDE TURNS OFF AND ON WHEN DAUGHTER AGE 34 WEIGHT 120 SETS IN THE SEAT. DEALERS AGREES THAT IT IS NOT WORKING. MERCURY DEALER AND FORD WAS UNABLE TO FIX THE PROBLEM AND STATE THAT THIS IS NORMAL AND ANY FURTHER INVESTIGATION WOULD BE AT MY COST. THIS HAS BEEN A PROBLEM SINCE PURCHASE, CAR NOW HAS 8000 MILES AND HAS BEEN AT THE DEALER FOR A TOTAL OF 16 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340991July 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
2009 MERCURY MARINER. THE REAR END OF THE VEHICLE MAKES A SQUEALING NOISE UPON ACCELERATION I TOOK THE CAR BACK TO THE FORD DEALERSHIP IN HILLSDALE. THE VEHICLE WAS IN THE SHOP 12/9/2009 THROUGH 12/16/2009. UNABLE TO FIX THE NOISE, FORD MOTOR COMPANY HAD THEM TEAR DOWN THE TRANSMISSION AND REPLACE THE DRIVE CHAIN. WHEN I PICKED UP THE CAR I WAS TOLD THAT THE NOISE WAS STILL THERE AND THAT FORD ENGINEERING SAID IT SHOULD NOT BE A PROBLEM. THE NOISE WAS STILL CONSISTENT AND HAS GROWN INCREASINGLY LOUDER. SINCE THIS INITIAL COMPLAINT I HAVE RECEIVED A RECALL NOTICE FOR THE TRANSMISSION SOLENOID REGULATOR VALVE. THE VEHICLE HAS BEEN ACCELERATING WHEN IT SHOULDN'T AND NOT ACCELERATING WHEN IT SHOULD, LIKE WHEN MERGING INTO TRAFFIC WHEN THE TRANSMISSION WOULD NOT PERFORM PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303756February 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE IS A 2009 MERCURY MARINER PREMIUM (FWD, IVCT 2.5 L I4 DOHC, 16 VALVE, GASOLINE, AUTOMATIC TRANSMISSION [6F MIDRANGE], PFI). ON 01/10/2010 THE THROTTLE BODY/POWERTRAIN INDICATOR ICON AND SERVICE ENGINE SOON ICON DISPLAYED SOLID ILLUMINATION AFTER ENGINE WARMUP. ON 01/14/2010, THE DEALERSHIP READ THE OMBD-II MALFUNCTION CODES AND NOTIFIED OWNER THAT THE ENTIRE AUTOMATIC TRANSMISSION ASSEMBLY (FORD PART NO. 7000) NEEDED TO BE REPLACED. AT FORD PARTS WEB SITE, IT STATES THAT THIS PART IS RECALLED, BUT NO FURTHER INFORMATION IS PROVIDED; HOWEVER, THIS PART WAS RECEIVED BY THE DEALERSHIP AND IS BEING INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292513November 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 65 TO 70 MPH ON NORMAL ROAD CONDITIONS; THE TRANSMISSION SLIPPED WITH EXCESSIVE VIBRATION. THE ENGINE BEGAN TO REV AND THE RPM'S WERE HIGH. SUDDENLY, PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL, HOWEVER, THE RESPONSE WAS MINIMAL. THE CONTACT WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE AND RESUME NORMAL OPERATION. AN AUTHORIZED DEALER CONFIRMED THAT THE FAILURE WAS CONTRIBUTED TO THE TRANSMISSION OVER DRIVE PISTON. THE VEHICLE WAS REPAIRED. THE FAILURES OCCURRED WHENEVER 5TH AND 6TH GEAR WERE ENGAGED. THE IDENTICAL FAILURES OCCURRED ON TWO SEPARATE OCCASIONS AFTER THE SERVICE REPAIRS WERE PERFORMED ON THE VEHICLE. IN ADDITION, THE VEHICLE ROLLED WHILE STATIONARY ON AN INCLINE. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 13,088.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291766November 10, 2009
FUEL SYSTEM, GASOLINE
FORD MOTOR CO. PRODUCED 2009 & 2010 MERCURY MARINER VEHICLES' FUEL SYSTEM LEAKS GAS WHEN ATTEMPTING TO TOP OFF THE GAS TANK. ALL FORD VEHICLES PRODUCED OVER THE PAST TWO YEARS MAY BE AFFECTED. FORD WILL NOT FIX THE PROBLEM AND TELLS THE CUSTOMER TO NOT TOP OFF THE GAS TANK ALTHOUGH NOTHING IS INCLUDED IN THE OWNER'S MANUAL ABOUT THIS NOR ARE DEALERSHIPS ADMITTING ANY KNOWLEDGE ABOUT THE PROBLEM NOR HAS FORD SENT ANY SERVICE BULLETINS TO AFFECTED DEALERSHIPS. ALL OF THE ABOVE HAS BEEN CONFIRMED ON AT LEAST TWO OCCASIONS BY MY SERVICING FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284481September 18, 2009
ENGINE AND ENGINE COOLING
ENGINE STALLS AND PICK-UP IS WOBBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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