Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#10514087May 29, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOST ACCELERATION POWER THEN STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER AND RESTARTED THEN THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHERE THEY RAN A DIAGNOSTIC TEST AND STATED THAT THE ACCELERATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER BUT NO DEFECT WAS FOUND. THE FAILURE MILEAGE WAS 87,000. ...UPDATED 07-10-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513107May 22, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS IS THE FOURTH TIME SINCE PURCHASING THE CAR AT CARMAX IN OCTOBER 2012 THAT THE CAR HAS "SHUT OFF" WITHOUT WARNING AT LOW SPEED WHEN CLOSE TO PARKING OR DRIVING SLOW--WITHOUT RHYME NOR REASON--I HAD IT DIAGNOSED AT CARMAX TO NO AVAIL, THEN CHEROKEE FORD TO NO AVAIL (WHERE I PURCHASED A NEW BATTERY), THEN AT CHRISTIAN BROTHERS AUTO WHERE THEY REPLACED THE SPARK PLUGS AND COIL.( I HAVE AN EXTENDED WARRANTY SO MY COST WAS 200DOLLARS) THE PROBLEM CONTINUES. I HAVE DONE RESEARCH AND SEE THE THROTTLE BODY IS MOST LIKELY THE CULPRIT AND A SAFETY ALERT IS ON THE WEB FROM CONSUMER REPORT AND FORD FORUM AND NORTH CAROLINA SAFETY BOARD---I AM HAVING THE TROTTLE BODY REPLACED AT MY EXPENSE--MY DAUGHTER DRIVES THIS VEHICLE AND I WANT IT SAFE! APPARENTLY THIS INVOLVES THIS MODEL 2009-2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509769April 27, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING MY CAR SUDDENLY BEGAN DECREASING IN SPEED, IT APPEARED MY GAS PEDAL HAD BEEN DISCONNECTED. THE CAR WAS STILL ON SO I TURNED IT OFF AND BACK ON AND IT WORKED FINE. FOR A MONTH BEFORE HAND MY CAR WOULD MAKE A LOUD BANG AND JOLT WHEN EVER I SWITCHED BETWEEN DRIVE, REVERSE, PARK ETC. WHEN PRESENTING THE PROBLEM TO FORD THEY WERE VERY RUDE BUT EXPLAINED I HAD HEARD ABOUT THIS ISSUE ONLINE. THEY FINALLY LOOKED AT THE CAR FOR ME AND WERE GIVEN AN ERROR CODE (OF P101 I BELIEVE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509318April 23, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES AND WAS ABLE TO STOP THE INDEPENDENT ACCELERATION. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504505March 26, 2013
POWER TRAIN, ENGINE
UPDATE TO 01/30/13 COMPLAINT. I PURCHASED CAR ON 10/22/12 WITH 58,398 MILES FROM A DEALER. I STARTED HAVING ISSUES LATE DECEMBER 2012. I WAS HAVING PROBLEM WITH CAR JERKING INTO GEAR OR BEING SLUGGISH WHEN ACCELERATING. I TOOK CAR TO DEALER ON 01/29/13. RESEARCHED CARFAX INFORMATION AND FOUND OUT THAT ON 01/05/10 - TRANSMISSION FLUSHED AND STATED AS REPLACED. 18,588 MILES. 08/09/10 - TRANSMISSION WAS REMOVED TO REPLACE COOLER. 28,372 MILES. ON 01/29/13 MECHANIC ADVISED THAT TRANSMISSION WAS LEAKING BADLY AND THAT "PRESS REGULATOR VALVE STICKING". 01/30/13 - TRANSMISSION VALVE BODY REPLACED. 63,356 MILES. 6 WEEKS AFTER VALVE BODY REPLACED CAR STARTED JERKING AGAIN. TOOK CAR TO DEALER ON 03/18/13...DEALER SUGGESTED REPLACEMENT OF TRANSMISSION, BUT EXTENDED WARRANTY COMPANY SAID NO...WOULD ONLY PAY FOR TRANSMISSION REBUILD. 65,951 MILES. THIS ENTAILED DAY AND HALF OF DEALER/WARRANTY COMPANY HAGGLING OVER REPAIRS. MECHANIC BEGAN WORK ON 03/21/13 AND FOUND LOTS OF MELTED PLASTIC THAT HE HAD TO REMOVE. TRANSMISSION WORK COMPLETED ON 03/23/13 BUT REPAIR REVEALED STARTER PROBLEM. DEALER CURRENTLY WAITING ON APPROVAL FROM WARRANTY COMPANY TO REPAIR STARTER. MECHANIC ADVISED IF STARTER NOT REPAIRED WILL CAUSE FLY WHEEL PROBLEM. MECHANIC IS ANNOYED THAT TRANSMISSION IS HAVING PROBLEMS SO SOON AFTER 2010 "REPAIRS" AND THAT WARRANTY COMPANY REFUSED TO REPLACE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503722March 20, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE ENTERING INTERSTATE HIGHWAY, ENGINE BALKED LIKE BAD GAS. AFTER TWO OR THREE TANKFULS AND THE VEHICLE DYING IN TRAFFIC, I LEFT IT WITH MY DEALER TO FIND THE PROBLEM. AFTER A WEEK, THE VEHICLE HAD NOT DIED FOR THEM SO I BROUGHT IT HOME, ONLY TO CONTINUE WITH THE SAME DYING AND HESITATING WHEN ACCELERATED. A MONTH OR SO LATER THE DEALER KEPT IT AGAIN FOR ABOUT 5 DAYS AND IT STILL DID OKAY FOR THEM. THEY HAVE NO IDEA WHAT THE "PROBLEM" IS. WE HAVE PARKED THE CAR IN OUR GARAGE BECAUSE SEVERAL TIMES WE HAVE NARROWLY ESCAPED BEING REAR-ENDED, WHEN TURNING CORNERS, CROSSING RAILROAD TRACKS, ETC. I CONTACTED FORD MOTOR CO. IN MICHIGAN AND THEY DO NOT "HAVE THIS PROBLEM WITH OTHER VEHICLES" AND DON'T SEEM TO KNOW WHAT I'M TALKING ABOUT. MECHANICS IN TWO OTHER GARAGES HAVE DRIVEN THE VEHICLE AND HAVE NOT LOCATED THE PROBLEM. HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501873March 6, 2013
ELECTRICAL SYSTEM
AFTER GOING THROUGH A CAR WASH, I RECEIVED A WARNING ON THE DASH THAT THERE WAS A PROBLEM AND THAT I SHOULD FIND A SAFE PLACE TO STOP. WHEN I RETURNED HOME AND STOPPED THE CAR IT WOULD NOT RESTART. THE SAME THING HAPPENED ON FEBRUARY 16,2013, AGAIN AFTER GOING THROUGH A CAR WASH. THE LOCAL DEALER WAS ABLE TO GET THE VEHICLE RUNNING, BUT WOULD NOT SAY THAT IT WAS REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500872February 28, 2013
STEERING, UNKNOWN OR OTHER
WHILE TRAVELING AT 55 MPH, POWER STEERING STOPPED WORKING MAKING VEHICLE VERY HARD TO STEER. BY TURNING KEY OFF AND RESTARTING, WHILE TUGGING ON STEERING WHEEL, POWER STEERING WILL START WORKING AND MAY LAST 30 MINUTES OR 3 MINUTES. WHILE WORKING, STEERING WHEEL SHAKES AND MAKES NOISE. VEHICLE PULLS TO THE LEFT. FORD DENIES HAVING HAD THIS PROBLEM BEFORE AND WANTS TO REPLACE STEERING COLUMN FOR $1,396.57. COMPLAINTS ON THE INTERNET ABOUT THIS PROBLEM ARE NUMEROUS. I DO NOT WANT TO BUY ANOTHER DEFECTIVE STEERING COLUMN AND DON'T UNDERSTAND THAT POWER STEERING PROBLEM WOULD BE SOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500516February 26, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING THROUGH A TOWN AND THE CAR CUT OUT AND LOST ALL POWER. I STEERED IT OFF THE ROAD SAFETY. IT RESTARTED JUST FINE AND I TOOK OFF AGAIN GOING FOUR BLOCKS WERE IT DIED INSTANTLY IN THE MIDDLE OF THE ROAD. IT IS NOW IN THE SHOP TO FIGURE OUT WHAT CAUSED STALLING IN THE CAR, AND THEN ALLOWING IT TO RESTART AND CONTINUE DOWN THE ROAD. VERY UNSAFE WITH TRAFFIC BEHIND ME AND ONCOMING TO BE STALLED ON A CURVE ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500179February 26, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
AS MY DAUGHTER WAS DRIVING ON THE FREEWAY, THE ENGINE SUDDENLY LOST POWER AND SHE HAD TO WORK HER WAY TO THE SIDE ACROSS 3 LANES OF HEAVY TRAFFIC WITH NO POWER. OUR MECHANIC REPLACED THE THROTTLE BODY AT OUR EXPENSE. THE NEWS TODAY INDICATED THAT YOU WERE INVESTIGATING THE CIRCUIT BOARD WHICH CONTROLS THE THROTTLE AND WE WANTED YOU TO KNOW THAT THIS PROBLEM WAS A THREAT TO HER SAFETY AND APPEARS TO BE OCCURRING TO MANY PEOPLE. THIS WAS THE FOURTH TIME THE VEHICLE HAS STOPPED WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497586February 9, 2013
ENGINE AND ENGINE COOLING
WITHIN THE FIRST MONTHS OF OWNING THE VEHICLE, IT STALED RANDOMLY. I COULD BE DRIVING OR IDLING AND THE CAR STALLS. IFI PUT IN NEUTRAL OR PARK, IT WAS EASILY RE-STARTED. I HAVE HAD THE DEALER LOOK AT IT SEVERAL TIMES THE PROBLEM STILL EXISTS. NOTHING SHOWED ON THE COMPUTER.ON MANY OCCASIONS STARTING IN 2010, THE VEHICLE HESITATES WHEN SHIFTING. WHEN I WOULD ACCELERATE AFTER COASTING; W AITING FOR A LIGHT TO TURN GREEN, TRYING TO LEAVE A STOP LIGHT OR SIGN, OR AFTER MAKING A TURN, THERE WAS A LULL WHERE THE VEHICLE WAS UNRESPONSIVE. IT THEN KIND OF LURCHES INTO GEAR. THE DEALER TOLD ME THAT'S THE WAY THE 6 SPEED AUTOMATICS WORKED AND I SHOULD ALWAYS COME TO A COMPLETE STOP. THIS PAST WEEKEND 2-3-13 WAS THE ICING ON THE CAKE. I TOOK THE CAR DOWN TO THE SHORE TO HAVE A LEISURELY WEEKEND B4 SURGERY. I STARTED THE CAR AND THE ENGINE LIGHT CAME ON. I FOLLOWED WHAT IT SAID IN THE MANUAL AND THE LIGHT DID NOT BLINK 8 TIMES. I PERFORMED THE MIXED CITY AND HIGHWAY DRIVING FOLLOWED BY 8 HOURS OR BEING PARKED, THE LIGHT CAME ON THE NEXT MORNING THE FIRST THING THAT HAPPENED WAS THAT THE RPMS WENT VERY HIGH AND IT LURCHED INTO GEAR. THE CAR STALLED TWICE WHILE I WAS DOING ABOUT 35 MPH. I THREW IT IN NEUTRAL AND IT STARTED RIGHT UP. DRIVING HOME , THE ENGINE LIGHT WAS NOT ON BUT NO DASH LIGHTS, RADIO ETC AFTER ABOUT 5 MINUTES AND NOTICED THEY CAME ON. THIS HAPPENED TWICE. I HAD THE HEAT ON FLOOR AND FRONT VENTS AT 74 & AT 1 POINT IT FELT LIKE A/C WAS ON. I FILED COMPLAINTS WITH (NHTSA) WITH NO RESPONSE. I SEE MANY OF THE SAME COMPLAINTS I HAVE ON NHTSA THAT ARE UNRESOLVED. I HAVE STAGE 3 CANCER I HAVE BEEN BATTLING FOR 9 YRS THIS SITUATION IS MAKING ME FEEL LIKE THE CAR IS MORE DANGEROUS THAN THE CANCER I AM FIGHTING. I'M PUTTING MYSELF AT RISK BY DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495256January 30, 2013
POWER TRAIN, ENGINE
AFTER COMING TO A STOP AT A LIGHT OR STOP SIGN, AS I ACCELERATE MY CAR JUMPS/JERKS AS IF IT'S STRAINING TO SWITCH TO NEXT GEAR. GENERALLY HAPPENS WHEN ACCELERATING BETWEEN 10-40 MILES. WHEN IT INITIALLY STARTED IT WOULD HAPPEN 1-2 TIMES A WEEK. NOW IT HAPPENS EVERY DAY. I HAVE AN APPOINTMENT SCHEDULE TO HAVE DEALER LOOK AT VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488018December 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THERE WAS A NOISE HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INSPECTED THE VEHICLE AND DISCOVERED THAT THERE WAS NO TRANSMISSION FLUID IN THE REQUIRED RESERVOIR. THE MECHANIC INFORMED THE CONTACT THAT THE SEAL FROM THE TRANSMISSION WAS LEAKING FUEL AND REFERRED HER TO A TRANSMISSION SPECIALIST. THE VEHICLE WAS THEN TAKEN TO THE TRANSMISSION SPECIALIST WHO INFORMED HER THAT THEY NEEDED TO DO AN OVERHAUL AND REBUILD THE TRANSMISSION. THE VEHICLE WAS SCHEDULED FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE (NHTSA ITEM NUMBER: 10039137: POWER TRAIN: AUTOMATIC TRANSMISSION) BUT NO RECALLS. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464390July 6, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A FAILURE IN WHICH THE FRONT DRIVER'S SIDE HEADLIGHT ASSEMBLY WOULD FILL UP WITH WATER AND FOG, SEVERELY REDUCING VISIBILITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE HEADLIGHT WAS REPAIRED. THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. ....UPDATED 08-24-12 *BF UPDATED 08/31/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457399May 3, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
MY VEHICLE STARTED LEAKING FLUORESCENT OIL FROM BEHIND THE RADIATOR. APPARENTLY, IT'S THE CONDENSER. I HAVE BEEN TOLD THAT THE RADIATOR LINES RUN THROUGH THE SAME SYSTEM, AND THAT IF IT IS NOT REPAIRED MY TRANSMISSION WILL EVENTUALLY FAIL. THIS FAILURE WAS EXPLAINED TO BE THE TRANSMISSION LOCKING UP, AND THEY SAID IF I'M GOING OVER ABOUT 30 MPH IT WILL BE VERY DANGEROUS. I AM ABOUT 2,000 MILES OUT OF WARRANTY, AND THE EMAILS I HAVE SENT TO FORD ONLY GET A RESPONSE THAT THEY WILL BE HAPPY TO TAKE MY MONEY AND FIX IT. WITHIN A FEW MONTHS OF BUYING IT, THE INTAKE MANIFOLD HAD TO BE REMOVED TO REPAIR SOMETHING. THEN, A TRANSMISSION SOLENOID. THEN, IT WAS SHIFTING FUNNY -BECAUSE IT HAD VERY LITTLE FLUID-NOONE COULD EXPLAIN WHY. THE VIBRATION IN THE GAS PEDAL AT 42 MPH "COULD NOT BE VERIFIED. " THE MANUFACTURER WAS APPARENTLY OUT OF SATELLITE RECEIVERS, SO THEY JUST DIDN'T PUT ONE IN...THE LACK OF QUALITY OVERALL PROVES THAT THE LENGTH OF THE WARRANTY IS TO PREVENT THEM FROM COSTLY FIXES...AND MY "LONG TERM INVESTMENT " MAKES ME FEEL LIKE I'M PUTTING MINE AND MY FAMILY'S HEALTH AT RISK BY DRIVING IT. I SPENT EVERY DIME I SAVED IN IRAQ ON THIS POS BECAUSE I KNEW I WOULDN'T BE ABLE TO AFFORD ANOTHER VEHICLE UNTIL I'M OUT OF MEDICAL SCHOOL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455263April 14, 2012
STEERING
THE STEERING LOCKED FOR 1 TO 2 SECONDS DURING A RIGHT HAND TURN ON AN ENTRANCE RAMP TO A HIGHWAY. IT HAPPENED AGAIN 2 MONTHS LATER WITH THE STEERING LOCKING FOR 1 TO 2 SECONDS ON A LEFT HAND TURN AFTER STOPPING AT A STOP SIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454286April 5, 2012
STRUCTURE, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WINDSHIELD RETAINED MOISTURE ON THE INSIDE AND BLOCKED HER VIEW. PREVIOUSLY, THE PASSENGER SIDE FLOOR BOARD WAS REPLACED DUE TO MOISTURE RETENTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES FOR THE WINDSHIELD FAILURE. THE DEALER STATED THAT THEY COULD NOT CORRECT THE FAILURE. THE MANUFACTURER STATED THAT THE WINDSHIELD MOISTURE RETENTION WAS A CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,906 AND THE CURRENT MILEAGE WAS 12,600. UPDATED 05/09/12 *BF UPDATED 07/06/12 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443672January 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION WOULD SHIFT HARD WHEN UP SHIFTING OR DOWNSHIFTING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE TRANSMISSION, BUT THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443155January 9, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS ENTERING A PARKING SPACE WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD REVVING SOUND AND ACCELERATED INTO A FENCE WITHOUT WARNING. THERE WERE NO INJURIES NOR WAS A POLICE REPORT FILED. THE CONTACT WAS ABLE TO SECURE AN APPOINTMENT TO HAVE A DIAGNOSTIC PERFORMED ON THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,006 AND THE CURRENT MILEAGE WAS 26,011. UPDATED 02/09/12*LJ THE CONSUMER STATED THE BODY DAMAGE WAS REPAIRED. HOWEVER, THE VEHICLE CONTINUES TO ACCELERATE. UPDATED 02/13/12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10435254November 11, 2011
ENGINE AND ENGINE COOLING
THE VEHICLE STALLS RANDOMLY. I MAY BE DRIVING SLOWLY OR IDLING AND THE CAR STALLS. THIS HAS HAPPENED AT YIELD SIGNS, RED LIGHTS AND GOING DOWN HILL. THIS IS VERY DANGEROUS. ONE TIME AT A RIGHT SIGNAL ARROW IT STALLED GOING UP A SLIGHT INCLINE AND I ALMOST GOT HIT FROM THE BACK. IT IS EASILY STARTED AGAIN BY PUTTING THE CAR IN NEUTRAL AND TURNING THE KEY. I BROUGHT IT TO THE DEALER BECAUSE THE CAR WOULDN'T START AND HAD TO BE JUMPED. THEY REPLACE THE BATTERY AND BLAMED THE BATTERY ON THE PROBLEM. IT IS STILL HAPPENING AND I AM BRINGING IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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