Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#10536868August 23, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
RECENTLY PURCHASED 2009 MERCURY MARINER (FORD ESCAPE) HAS THREE TIMES SIMPLY QUIT WHILE DRIVING AT LOW SPEED AND THE THROTTLE IS GENTLY PRESSED. LATEST INCIDENT WAS WHILE TRAVELING UPHILL WITH TWO GRANDCHILDREN AND A 18 WHEEL TRUCK ON THE BACK BUMPER. LUCKILY MY WIFE HAD THE PRESENCE OF MIND TO SHIFT TO NEUTRAL, RE-START THE ENGINE, AND ACCELERATE AWAY FROM THE TRUCK. NO ERROR CODES HAVE BEEN SET DURING THESE THREE EVENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534359August 8, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING ALONG AND UNEXPECTEDLY ENGINE GOES IN LIMP MODE WITH NO WARNING AND NO ACCELERATION- EXTREMELY DANGEROUS AS WAS DRIVING ON EXPRESSWAY WHEN THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533934August 6, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITH THE ILLUMINATION OF THE CHECK ENGINE LIGHT. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532803July 31, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING AT HIGHWAY SPEEDS WHEN THE VEHICLE LOST ALL POWER. WAS ABLE TO THE VEHICLES MOMENTUM TO PULL TO THE SIDE OF THE HIGHWAY. AFTER TURNING THE CAR OFF, WAITING, RESTARTING THE VEHICLE, I WAS ABLE TO RESTORE POWER TO THE ENGINE TO RETURN HOME. TURNING LEFT THROUGH CROSS TRAFFIC, THE VEHICLE LOST POWER AGAIN. WAS ABLE TO QUICKLY TURN THE VEHICLE OFF THEN ON AGAIN TO RESTORE POWER AND MOVE OUT OF THE WAY OF ONCOMING TRAFFIC. THE DEALER DIAGNOSED AND REPLACED THE THROTTLE BODY FOR BEING DEFECTIVE. THE VEHICLE IS NO LONGER UNDER WARRANTY AND I WAS REQUIRED TO PAY. THIS IS THE SECOND TIME THIS PROBLEM HAS HAPPENED. 1.5 YEARS AGO THE SAME PROBLEM HAPPENED AND THE THROTTLE BODY WAS REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532734July 30, 2013
ENGINE, VEHICLE SPEED CONTROL
ABOUT FOUR WEEKS AGO I HAD NOTICED THAT THE GAS PEDAL OF MY CAR WAS ACTING STRANGELY; OCCASIONALLY, AS I WAS TRYING TO ACCELERATE FROM A STOPPED POSITION IT WOULDN'T WORK, OR "CATCH," RIGHT AWAY, AND I WOULD HAVE TO PUSH DOWN INCREASINGLY HARD UNTIL IT MOVED. I HAD AN APPOINTMENT AT MY LOCAL DEALERSHIP WHEN I WAS DRIVING HOME ONE FRIDAY, STOPPED AT A STOP LIGHT TO TURN LEFT, AND IT STALLED. I BROUGHT IT IN THE FOLLOWING MONDAY MORNING AND AFTER A COUPLE HOURS THE SERVICE ADVISOR AND TECHNICIAN TOLD ME I NEEDED A NEW THROTTLE BODY. THEY TESTED IT AND SAID THEY COULD SEE IT "STICKING." HOWEVER, AND THIS IS WHERE MY COMPLAINT COMES IN, THEY TOLD ME A NEW PART WOULDN'T COME IN RIGHT AWAY AS IT WAS ON BACKORDER AND THERE WERE 48,000 ORDERS BESIDES MINE! IT HAS SINCE BEEN 3 WEEKS SINCE THAT VISIT WITH NO NEW PART AND NO EXPECTED DATE, AND THE SERVICE ADVISOR TOLD ME TODAY WHEN I CALLED THAT THERE WERE CLOSE TO 750,000 ORDERS FOR THIS THROTTLE BODY BECAUSE IT'S THE SAME PART USED IN MANY DIFFERENT VEHICLE MAKE AND MODELS. REGARDLESS, MY CAR IS PROGRESSIVELY GETTING WORSE. WHEN I PUSH THE GAS PEDAL I MORE FREQUENTLY GET NO ACTION AND AT TIMES IT NOW ALSO ACCELERATES UNNATURALLY FAST, ALMOST JUMPS, THEN QUICKLY RETURNS TO NORMAL. YESTERDAY THE PEDAL REQUIRED SO MUCH FORCE BEFORE THE CAR MOVED THAT I THOUGHT IT HAD STALLED ON ME AGAIN, ONLY THIS TIME WHILE I WAS DRIVING IT. THE DEALERSHIP HAS TOLD ME THAT THEY HAVE NO IDEA WHEN THE PART COULD COME IN AND CANNOT GIVE ME A LOANER CAR FOR AN UNLIMITED AMOUNT OF TIME, SO UNTIL THEN I AM DRIVING AROUND IN UNRELIABLE VEHICLE, NEVER QUITE SURE HOW IT'S GOING TO ACT. IT INFURIATES ME THAT THERE ARE SO MANY OF THESE PARTS ON BACK ORDER, AND YET A RECALL WAS NEVER ISSUED. HAD THERE BEEN A RECALL WHEN THE OTHER THOUSANDS OF PEOPLE HAD ISSUES I WOULD NOT HAVE TO SIT AROUND WAITING, WHILE FEELING LIKE I'M PUTTING MY OWN LIFE IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532368July 29, 2013
FUEL SYSTEM, GASOLINE
ON JUNE 11TH, 2013, I WAS TURNING A CORNER AND MY VEHICLE WAS NOT ALLOW ME TO ACCELERATE. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND TURN THE VEHICLE OFF. I SAT WITH THE VEHICLE OFF FOR ABOUT FIVE MINUTES AND WAS ABLE TO START IT BACK UP. I THEN DROVE A FEW FEET, AND IT STALLED AGAIN. I THEN TURNED IT BACK OFF AND LET IT SIT FOR A FEW MORE MINUTES, IN WHICH I WAS ABLE TO RESTART IT AND DRIVE HOME. HE SAME PROBLEM HAS OCCURRED AT LEAST 5-10 MORE TIMES SINCE THEN. SINCE THEN I HAVE HAD THE THROTTLE BODY CLEANED, PUT THE ISSUE STILL EXIST. THE MOST RECENT OCCURRENCE WAS THIS MORNING AT 10: 30 AM. I CONTACTED AFTER-MARKET AUTO PART STORES AND THEY DO NOT CARRY A THROTTLE POSITION SENSOR. I CONTACTED THE LOCAL FORD DEALERSHIP AND THEY TOLD ME THAT THE PART WAS ON BACK ORDER AND IT WOULD TAKE SOME TIME TO GET THE PART IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532112July 27, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WAS DRIVING DOWN COUNTRY ROAD AND ALL OF A SUDDEN FELT THEN ENGINE WHAT I THOUGHT WAS KICK OUT OF GEAR. HAD NO ACCELERATION AT ALL. PULLED OFF ROAD AND THE VEHICLE WAS RUNNING IN A ROUGH IDLE, BUT STILL COULD NOT GIVE IT GAS. ONCE PLACED IN PARK THE IDLE LEVELED OUT AND STILL NO ACCELERATION. THE WRENCH SYMBOL WAS ON. I STOPPED THE ENGINE AND WAITED 10 MINUTES THEN RESTARTED ENGINE AND EVERYTHING WAS OK. FOR ABOUT 3 MONTHS. I TOOK INTO THE FORD DEALER ONLY TO BE TOLD THERE WAS NO CODE AND THEY COULD DO NOTHING WITHOUT IT. PROBLEM HAS GOTTEN STEADILY WORST. AND NOW IT IS AT POINT WHERE WIFE CAN NOT DRIVE HER CAR! I AM DRIVING IT AND FINALLY YESTERDAY THE ENGINE LIGHT CAME ON. I RAN IT TO AUTOZONE WHERE THEY CONFIRMED THE DREADED P2112 CODE. I TOOK IT TO THE FORD DEALER TODAY FIGURING ALRIGHT LESS THAN 5 YEARS OLD AND 42,000 MILES I WOULD FINALLY GET IT FIXED. NO GO! ALTHOUGH FOR $106 THEY DID CONFIRM WHAT AUTOZONE ALREADY TOLD ME THAT THE THROTTLE-BODY WAS SHOT AND WOULD COST ANOTHER $430 TO FIX.I PROMPTLY CALLED FORD CUSTOMER CARE LINE AND WAS TOLD THAT THEY WOULD CONTACT THE SERVICE MANAGER AT MY FORD DEALERSHIP TO WORK OUT A PAYMENT PLAN FOR ME TO GET IT FIXED STILL AT MY COST. THIS IS CRAZY THAT I PAYED OVER 26,000 FOR A VEHICLE THAT I STILL OWE 11,000 ON AND UNDER 5 YEARS OLD WITH 42,000 MILES AND THIS IS MY 3RD MAJOR PROBLEM WITH IT.. HAVE ALREADY HAD THE ENGINE PULLED APART ONCE TO BE FIXED AND ONE OF THE DRIVE SHAFTS HAD TO BE FULLY REPLACED. THIS IS UNFORTUNATE BUT WILL BE THE LAST FORD I EVER OWN!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531744July 25, 2013
POWER TRAIN
ON EXPRESSWAY, MY VEHICLE WENT INTO LIM HOME MODE. IT CONTINUALLY DID THIS, SO I HAD MY VEHICLE TOWED TO THE AUTO SHOP. THE MECHANIC SAID THAT THIS IS A COMMON PROBLEM WITH MY YEAR VEHICLE AND YOU FOLKS ARE LOOKING INTO THIS ISSUE. HOPEFULLY YOU WILL RECALL IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531830July 25, 2013
VEHICLE SPEED CONTROL
DRIVING ABOUT 40 MPH VEHICLE LOST SPEED. COULD NOT ACCELERATE . CAME TO A STOP POINT HAD TO TURN OFF VEHICLE. TURN BACK ON AND WAS OK. HAPPENED TWICE. WENT FOR A DIAGNOSTIC AND WAS REPORTED A PROBLEM WITH THROTTLE ACTUATOR CONTROL SYSTEM -.STUCK CLOSED. ???? CHECK WITH DEALER $435.00 . CHECK ONLINE AND FOUND OUT THAT MERCURY MARINER IS HAVING THIS PROBLEM BUT NO RECALL ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526428July 23, 2013
ENGINE, VEHICLE SPEED CONTROL
CAR STALLS AND/OR OTHERWISE LOOSES MOTIVE POWER AT ALL SPEEDS (START-UP, LOW SPEEDS, AS WELL AS, MID AND HIGH SPEEDS) CAUSING DANGEROUS SITUATIONS ON THE HIGHWAYS. THE PART (ELECTRONIC THROTTLE BODY) NEEDED FOR THIS REPAIR WAS ORIGINALLY BACK-ORDERED 7-8-2013 WITH EXPECTED DELIVERY DATE OF 8-7-2013. NOW THE EXPECTED FULFILLMENT DATE IS 9-23-2013. THIS IS AN INCREDIBLY LONGTIME TO WAIT TO HAVE A CAR FIXED. CAN ANYTHING BE DONE TO EXPEDITE THIS UNREALISTIC TIME LINE. HOW MANY OF THESE FAILURES DO THEY HAVE? IS A RECALL WARRANTED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525815July 19, 2013
POWER TRAIN
CAR SUDDENLY STARTED TO LOOSE POWER AND REDUCE SPEED TO ABOUT 20 MPH. THEN IDLED VERY, VERY ROUGH - CLOSE TO SHUTTING DOWN. SAT FOR A WHILE RESTARTED IT UP AND COULD NOT GET IT PAST 20 MPH. ENDED UP TAKING IT TO DEALER NEXT DAY AND THEY LOOKED INTO IT. TOOK APART THE THROTTLE ACTUATOR AND CLEANED IT. WORKED FINE FOR ABOUT A MONTH, BUT TODAY EXPERIENCED THE SAME PROBLEM. HAD TO HAVE IT TOWED TO REPAIR SHOP AND WE ARE STILL TRYING TO FIGURE OUT WHAT TO DO ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525093July 16, 2013
ENGINE
VEHICLE WILL STALL WHEN AT A RED LIGHT TO LONG OR IF YOU SPEED UP TO PASS A VEHICLE THEN I HAVE TO WAIT 15 MINUTES OR LONGER TO MOVE AGAIN THEN ONLY I FEW FEET AT A TIME AND IT CUTS OFF AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524066July 10, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
2009 MERCURY MARINER ENGINE STALLS, SURGES THEN NO ACCELERATION. COAST TO SIDE OF ROAD, WHILE TRYING TO NOT GET REAR-ENDED. ENGINE STILL RUNS, IS EXTREMELY ROUGH. AFTER TURNING THE IGNITION OFF, THEN WAIT AND RESTART, RUNS OKAY. THIS HAS HAPPENED ON MANY OCCASIONS IN PAST MONTH AND HALF. I CONTACTED FORD DEALER AND SERVICE GUY SAYS IT IS MOST LIKELY THE THROTTLE BODY STARTING @ $500 REPAIR NOT COVERED UNDER THE WARRANTY. HAPPENS AT ANY SPEED. FROM START OR JUST WHILE DRIVING. FIRST INCIDENT 5-31-2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523814July 8, 2013
ENGINE
CAR STALLS CONTINUOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522490June 30, 2013
ENGINE, POWER TRAIN
DRIVING ALONG AT 40 MPH AND THE VEHICLE STARTED SLOWING DOWN. GIVING IT MORE GAS HAD NO IMPACT. I NOTICED A WRENCH LIGHT ILLUMINATED ON DASH. AFTER SITTING FOR A FEW MINUTES THE VEHICLE WAS RESTARTED AND RAN FINE . THIS HAPPENED AGAIN A FEW WEEKS LATER SO WE BROUGHT IT TO OUR REPAIR SHOP. AFTER SOME RESEARCH IT APPEARED THAT OTHERS HAD THE SAME ISSUE AND THAT REPLACING THE THROTTLE BODY MAY BE THE ISSUE. THE PART WAS REPLACED AND WE DIDN'T HAVE THE ISSUE FOR MONTHS UNTIL IT HAPPENED AGAIN. IT'S BEEN A TOTAL OF 5 TIMES IT HAS HAPPENED. REALLY WORRIED THAT THIS WILL HAPPEN ON THE HIGHWAY WHERE THERE IS HIGHER RISK OF AN ACCIDENT. NOT SURE WHAT TO DO NEXT. SURE SEEMS LIKE MANY OTHERS HAVE THIS ISSUE. DOES FORD HAVE A SOLUTION FOR THIS?? IF THEY DO THEY SHOULD ISSUE A RECALL BEFORE SOMEONE IS HURT BADLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521525June 24, 2013
ENGINE
WHILE DRIVING, MY SUV COMPLETELY STALLED AND STOPPED RUNNING. I TURNED THE VEHICLE OFF AND RESTARTED IT AND IT THEN IT WENT. THIS HAPPENED CONTINUOUSLY. I CALLED THE DEALER WHERE I PURCHASED THE CAR, BENSON LINCOLN MERCURY, IN PITTSBURGH, AND THE SERVICE ADVISOR TOLD ME THAT HE DIDN'T KNOW WHAT IT COULD BE MAKING IT STOP RUNNING. MY HUSBAND WORKS IN THE AUTOMOTIVE INDUSTRY AND IT HAPPENED WHEN HE WAS DRIVING THE CAR AND THE "CHECK ENGINE" LIGHT CAME ON. HE PUT IT ON THE COMPUTER AND RECEIVED THE CODE, P-2111 "THROTTLE ACTUATOR SYSTEM STUCK OPEN." IT SEEMS THAT MANY OTHER PEOPLE ARE HAVING THIS ISSUE TOO. IN APRIL, THE DEALERSHIP PUT A COMPUTER "UPDATE" IN MY CAR. COULD THIS HAVE AN IMPACT. I SHOULD NOT HAVE TO PAY FOR A PART FOR MY CAR, WHEN THIS IS OBVIOUSLY A DEFECT OF WHICH THE MANUFACTURER IS AWARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519504June 12, 2013
VEHICLE SPEED CONTROL
DRIVING UP RAMP TO GET ON 95 CAR STARTED SLOWING DOWN AFTER I GAVE IT GAS TO GET UP RAMP. I NOTICED A WRENCH LIGHT ILLUMINATED ON DASH SO I PULLED OF MANUAL AFTER TURNING OFF CAR TO SEE WHAT IT MEANT (THROTTLE) I SAT FOR 5 FIVES STARTED THE CAR AND IT DROVE FINE, BUT SINCE THEN IT HAS HAPPEN 3 MORE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515978June 10, 2013
VEHICLE SPEED CONTROL
WHILE I WAS DRIVING THE CAR JERKED AS IF I HIT MY BRAKES AND IT WOULDN'T LET ME ACCELERATE ANYMORE SO I PULLED OVER ON THE SIDE OF THE ROAD AND THE CAR WAS VIBRATING REAL ROUGH SO I TURNED THE CAR OFF AND SAT THERE FOR A MINUTE AND TRIED STARTING IT AND IT TOOK A COUPLE TRIES AND I GOT DOWN THE ROAD AND PULLED INTO WHERE I WAS GOING AND IT DID IT AGAIN AS I WAS PULLING INTO A PARKING SPOT. I REALLY HOPE THIS PROBLEM CAN GET RESOLVED SOON WITH NO COST IV DONE EVERYTHING I CAN TO MY CAR TO KEEP IT IN GOOD CONDITION AS IN GETTING THE OIL CHANGED IN IT EVERY THREE THOUSAND MILES AND EVEN PUTTING THE BEST GASOLINE IN IT AT $3.65 CENTS A GALLON SO ITS TIME FOR FORD/MERCURY TO SUPPORT THERE SIDE OF THE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515337June 5, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WHEN BEING AGGRESSIVE WITH THE ACCELERATOR THE ENGINE STALLS AND THE ACCELERATOR STOPS WORKING FORCING THE DRIVER TO PULL OFF OF THE ROAD. WHEN BRING THE CAR TO A STOP IT JERKS FORWARD UNTIL IT IS PUT INTO PARK, STILL THE ACCELERATOR DOES NOT WORK NO MATTER HOW PUSHED. AFTER TURNING IT OFF START UP TAKES LONGER THAN USUAL AND EITHER THE LITTLE WRENCH OR THE ENGINE SYMBOL APPEARS. AFTER TAKING IT TO A MECHANIC IT IS DIAGNOSED THAT IS HAS A BAD ELECTRONIC THROTTLE AND IT WILL HAVE TO BE REPLACE. PRIOR TO THIS THERE HAS NOT HAD AN ACCIDENT, INSTANCE OR WORK DONE THAT WOULD CAUSE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515102June 4, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS LEAVING WORK AND DRIVING DOWN A ROAD AT ABOUT 50MPH WHEN ALL OF A SUDDEN MY CAR JUMPED AND I THEN WAS COMING UP TO A RED LIGHT SO I WAS BRAKING AND BEHIND A CAR. AT THE RED LIGHT I WAS A FEW INCHES FROM HITTING THE CAR BECAUSE MY CAR KEPT JUMPING FORWARD. I THEN GOT SCARED AND TURNED MY CAR OFF AND BACK ON AND IT WAS DRIVING FINE. THEN ALL OF A SUDDEN IT DID THE SAME THING AND I COULDN'T ACCELERATE I WOULD PRESS ON THE GAS AND MY CAR WAS JUST SHAKING AND LOSING SPEED AND WOULDN'T MOVE. THANKFULLY I DIDN'T DRIVE THE HIGHWAY HOME THAT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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