Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#10522471June 30, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ALONG AT 45 MPH AND THE VEHICLE LOST ALL ENGINE POWER, BUT DID NOT DIE. I STOPPED THE VEHICLE AND SHUT OFF THE ENGINE. I RESTERTED THE VEHICLE AND IT STARTED FINE. I DROVE TWO MILES AND ENGINE LOST POWER AGAIN. THIS TIME THE CHECK ENGINE LIGHT CAME ON. I SHUT THE VEHICLE OFF AND RESTERTED. CHECK ENGINE LIGHT WAS STILL ON, BUT I WAS ABLE TO DRIVE ONE MILE TO A FRIENDS HOUSE. I LET IT SIT FOR 4 HOURS AND DROVE 1/10 OF A MILE AND ENGINE LOST POWER AGAIN. MY FRIEND GAVE ME A RIDE HOME AS I WAS 12 MILES FROM HOME. I CALLED A TOWING SERVICE AND HAD VEHICLE TOWED TO LOCAL GARAGE. COMPUTER CODE REGISTERED A P2111. I CONTACTED LOCAL FORD DEALERSHIP AND THEY RECOMMENDED A THROTTLE BODY CLEANING BECAUSE VEHICLE WAS OUT OF WARRANTY BY 6,000 MILES. HAD SERVICE PERFORMED ON 6/24. ON 6/29 THE ENGINE STALLED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522384June 29, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING ON LOCAL STREET VEHICLE LOST POWER WRENCH WARNING LIGHT CAME ON DASH. PULLED OVER TO SIDE OF ROAD SHUT OFF ENGINE. RESTARTED ENGINE WARNING LIGHT WENT OFF. THIS HAPPENED MULTIPLE TIMES WITH THE ENGINE CHECK LIGHT ALSO COMING ON. TOOK TO DEALER WAS DIAGNOSED WITH CODE P2111 . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522251June 28, 2013
POWER TRAIN
WHILE DRIVING THROUGH ROAD CONSTRUCTION ON THE INTERSTATE MY MARINER LOST POWER. I HAD MY CHILD IN THE BACKSEAT AND WAS LUCKY ENOUGH TO BE ABLE TO PULL OVER AND TURN OFF THE ENGINE. THE POWER TRAIN LIGHT AND ENGINE LIGHT CAME ON. I STARTED IT BACK UP AND CONTINUED UNTIL I COULD EXIT OFF THE INTERSTATE AND CONTINUE ON THE HIGHWAY, WHERE IT HAPPENED AGAIN. AGAIN, I TURNED OFF THE ENGINE AND GOT IT STARTED BACK UP. THIS HAPPENED ONE MORE TIME BEFORE I GOT IT TO THE MECHANIC. HE SAID THAT IT WAS THE THROTTLE BODY AND THAT IT WAS ON A NATIONAL BACK ORDER. THERE ARE 8,000 REQUESTS FOR THIS PART! WHAT WILL IT TAKE FOR FORD TO FINALLY ISSUE A RECALL ON AN OBVIOUSLY DEFECTIVE PART, A FATALITY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521929June 26, 2013
ENGINE, VEHICLE SPEED CONTROL
CAR STALLED MULTIPLE TIMES AND WENT INTO WHAT THE DEALERSHIP CALLS LIMP MODE. I WAS INFORMED I HAVE A BAD THROTTLE BODY AND MOTOR ASY - [DS7Z9E926A], IT IS MY UNDERSTANDING THERE IS A NATIONWIDE BACK ORDERED ON THIS PART. THE VEHICLE IS USED PRIMARILY ON THE FREEWAY AT SPEEDS IN EXCESS OF 65 MILES PER HOUR. IT IS MY UNDERSTANDING THERE HAS ONLY BEEN A FEW HUNDRED COMPLAINTS. I WISH TO ADD ONE MORE TO THE LIST. I AM BEING TOLD NO ETA ON WHEN FORD WILL GET THE BACK ORDER OF PARTS CLEARED UP. 6 ? 8 WEEKS WITHOUT MY PRIMARY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521679June 25, 2013
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A SUDDEN LOSS OF POWER AS THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,849 AND THE CURRENT MILEAGE WAS 59,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521614June 25, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN A BUSY HIGHWAY WHEN MY CAR JERKED AND THEN STALLED. THE ACCELERATOR WOULD NOT WORK. I WAS ABLE TO PULL OVER AND TURN THE CAR OFF. THE CAR RESTARTED AND ACCELERATED NORMALLY. THIS OCCURRED THREE MORE TIMES. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THE PART WAS ON NATIONAL BACKORDER AND SENT ME HOME (IN THE UNSAFE CAR). I NOW AM WAITING TO HEAR ABOUT WHEN THEY CAN GET THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521569June 24, 2013
POWER TRAIN
I WAS DRIVING MY MARINER AND TURN INTO A HEAVY TRAFFIC ROAD AND MY CAR JUST WENT DEAD ONCE I WAS IN TRAFFIC. L WAS LUCKY THAT I WASN'T HIT FROM BEHIND ME. THE CAR WARNINGS DISPLAYED A WRENCH ON THE CAR PANEL. I TOOK THE CAR TO THE SHOP AND IT REQUIRED REPAIRS TO THE THROTTLE CONTROL/POWER TRAIN. THE CAR ONLY HAS ABOUT 4600 MILES ON IT. I HAVE RESEARCHED THIS PROBLEM ON THE INTERNET AND THIS IS A RECURRING PROBLEMS. THERE WAS NO WARNING OF A PROBLEM. THE CAR JUST DIED IN THE MIDDLE OF TRAFFIC. THIS IS VERY DANGEROUS AND SEEM TO BE A KNOWN PROBLEM. DOES SOMEONE HAVE TO DIE BEFORE THEY GET THIS PROBLEM IS RECALLED? THE PROBLEM OCCURRED SO QUICKLY THAT IF YOU ARE NOT OBSERVANT TO YOUR PANEL, YOU WILL MISS IT. AND, IT YOU ARE IN AN ACCIDENT WHEN IT OCCURS, YOU WILL NEVER SEE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521295June 23, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE CAR JUST DIED ON THE MOTORWAY AND LEFT ME IN A DANGEROUS SITUATION. THE PROBLEM IS AN INEFFECTIVE THROTTLE BODY ( CODE P2111 ). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520995June 21, 2013
FUEL/PROPULSION SYSTEM
VEHICLE LOST POWER. TURNING IT OFF AND BACK ON WOULD RESTORE POWER, BUT THE PROBLEM WOULD THEN HAPPEN AGAIN. REPLACED MASS AIRFLOW INDICATOR, BUT PROBLEM CAME BACK IN A FEW DAYS. NOW THEY SAY I NEED A NEW THROTTLE BODY BUT THE PART IS ON BACK ORDER AND I HAVE BEEN WAITING OVER A WEEK. I CAN NOT USE THE VEHICLE UNTIL IT IS REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520798June 19, 2013
FUEL/PROPULSION SYSTEM
THE CAR IS 3 YEARS OLD AND HAS ONLY 25,000 MILES. I TOOK THE CAR TO THE LOCAL FORD DEALER ABOUT 2 MONTHS AGO BECAUSE THE "FANS" WERE VERY LOUD AND THE CAR WAS JERKING WHEN I ACCELERATE. THEY COULDN'T FIND ANYTHING. TWO DAYS AGO (EXACTLY 27 DAYS AFTER MY WARRANTY EXPIRED) THE CAR STALLED OUT TWICE. I WOULD PRESS THE GAS AND NOTHING HAPPENED. TOOK IT BACK TO THE FORD DEALER AND THEY SAID I HAVE A BAD THROTTLE BODY.... THE CAR IS STILL NEW!!! THERE HAS TO BE A PROBLEM WITH THIS PART!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520360June 18, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED SIX TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC BECAUSE THEY WERE UNABLE TO TAKE IT TO THE DEALER TO HAVE THE THROTTLE BODY REPLACED. THE VEHICLE WAS NOT REPAIRED FOR TWO WEEKS BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE AND CURRENT MILEAGE WAS 24,400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520378June 18, 2013
POWER TRAIN
I WAS DRIVING ON THE INTERSTATE WHEN MY GAS PEDAL COMPLETELY STOPPED WORKING. THE ONLY INDICATOR WAS THE WRENCH LIGHT THAT CAME ON AT THE SAME TIME THE GAS PEDAL STOPPING FUNCTIONING. I ALMOST HAD AN ACCIDENT TRYING TO MAKE MY WAY TO A SHOULDER WITH NO WAY TO ACCELERATE DURING RUSH HOUR TRAFFIC. AFTER BEING AT THE DEALERSHIP, IT WAS DETERMINED THAT THE THROTTLE BODY WAS BAD AND HAD TO BE REPLACED COSTING $500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520088June 17, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WAS DRIVING ON INTERSTATE HIGHWAY AND ACCELERATOR SPEED DROPPED TO A CRAWL. PULLED OVER AND SAW THE WRENCH SYMBOL. GOT THE MANUAL OUT AND IT SAID THROTTLE BODY/POWERTRAIN ISSUE. WAITED AND RESTARTED ONLY 2 MILES DOWN THE ROAD AGAIN AND THAT SAME THING HAPPENED. CAR WAS STILL RUNNING BUT JUST GOING ABT 2 MPH IF THAT. VERY DANGEROUS SITUATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519992June 16, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
HAD TEST DONE AND WAS TOLD THROTTLE BODY IS BAD. CAN NOT GET PART IN BECAUSE ITS ON BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515971June 10, 2013
ENGINE
HAD PREVIOUSLY HAD THE DEALER LOOK INTO WHAT I THOUGHT WAS ISSUE WITH TRANSMISSION AND GEARS SLIPPING BACK IN 2012. THEY INDICATED THERE WAS A BULLETIN, WHICH I BELIEVE WAS ON A COMPUTER ISSUE, AND THAT THE TECH MADE SOME ADJUSTMENTS. THAT SEEMED TO ADDRESS THE ISSUE FOR A WHILE. IT HAD BEEN ACTING UP AGAIN, AND NOT QUITE THE SAME AS PREVIOUSLY, WITH MORE STALLING OUT AND NOT ACCELERATING AND THEN SUDDENLY JUMPING A LITTLE. ASKED DEALER TO LOOK INTO SITUATION AGAIN ON VISIT ON MAY 30TH. TECHS FOUND NOTHING WRONG. WAS DRIVING HOME ON INTERSTATE ON EVENING OF JUNE 7TH WHEN IT FELT LIKE THE ENGINE HAD LOST POWER. I WAS DRIVING 60 MPH, BUT I WAS ABLE TO PULL OFF TO A WIDE SHOULDER AREA. THE ORANGE WRENCH LIGHT CAME ON. I TURNED OFF CAR AND LET IT SIT FOR A COUPLE OF MINUTES. IT STARTED UP WITH NO PROBLEMS. I WAS ABLE TO DRIVE IT ABOUT 45-50 MPH UNTIL OFF INTERSTATE AND GOT IT TO DEALERSHIP WITH NO ADDITIONAL PROBLEMS AND LEFT IT. WAITING TO HEAR OUTCOME FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514872June 3, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE SUDDENLY DECELERATED AND WOULD NOT GO MORE THAN 2 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND IT WAS DETERMINED THAT THE THROTTLE BODY HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514480May 31, 2013
VEHICLE SPEED CONTROL
DRIVING 45 MPH WHEN THE CAR LOST THE ABILITY TO ACCELERATE AND MAINTAIN CURRENT SPEED. THE YELLOW SOLID WRENCH LIGHT CAME ON, THE ENGINE REMAINED RUNNING, AND THE CAR COASTED TO A STOP. THE DRIVER TURNED OFF THE CAR WAITED A COUPLE MINUTES THEN RESTARTED AND CAR OPERATED NORMALLY. THIS PROBLEM HAPPEN FOUR ADDITIONAL TIMES AND WAS DIAGNOSED AT A FORD CERTIFIED DEALERSHIP AS HAVING A DEFECTIVE THROTTLE BODY. THROTTLE BODY WAS REPLACED AND CAR OPERATED NORMALLY FOR NOW. EVERY OCCURRENCE WAS A POTENTIALLY DANGEROUS SITUATION AS I WAS IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514558May 31, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE 2010 MERCURY MARINER SUDDENLY BEGAN STALLING WHILE DRIVING 45MPH ON A TWO LANE ROAD. WHILE THIS WAS OCCURRING, IT ALSO BEGAN JERKING AND WOULD NOT ACCELERATE! THE WRENCH LIGHT THEN CAME ON. I WAS FINALLY ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND A TOW TRUCK WAS CALLED FOR. THE JIMMY GRANGER FORD DEALERSHIP STATED THAT THE PROBLEM IS A BAD ELECTRONIC THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514284May 30, 2013
ENGINE, VEHICLE SPEED CONTROL
A YEAR AGO IN JULY OF 2012 NOT SURE THE APPROXIMATE DATE, I WAS ON MY WAY TO WORK AND ALL OF A SUDDEN EVERYTHING JUST CUT OFF. I'M IN THE MIDDLE OF THE ROAD, ACCELERATOR TO THE FLOOR AND NOTHING. I TOOK THE CAR TO THE DEALERSHIP SAME DAY AND THEY HAD IT ALL DAY LONG AND COULDN'T FIGURE OUT WHAT CAUSED THE SHORT AND SENT ME ON MY WAY. NOW PRESENT DAY WHICH IS A BOUT A YEAR LATER I TAKE MY CAR IN FOR A SIMPLE SAFETY INSPECTION, WAIT 10 MINUTES FOR THE PORTER TO BRING ME MY CAR TO FIND OUT ITS IDLING AND THE ACCELERATOR IS TO THE FLOOR AND ITS NOT MOVING. THE GENTLEMEN COMES IN AND TELLS ME ITS MY THROTTLE BODY GOING OUT ON THE CAR, HE TOLD ME THIS HAS HAPPENED TO SEVERAL PEOPLE AND THE PART IS ON BACK ORDER. HE SAID A GUY HAS HAD HIS CAR SITTING THERE FOR 10 DAYS AND THE PART HAS YET TO COME IN. THEY TELL ME THIS NEEDS TO BE REPLACED, BUT IRONICALLY ENOUGH MY WARRANTY EXPIRED 4 DAYS AGO MAY 25,2013, WHICH I WASN'T AWARE OF. I WAS AT THE DEALER 2 MONTHS PRIOR GETTING A OIL CHANGE THIS DIDN'T DAWN ON YOU TO TELL ME IT WAS GOING TO EXPIRE. SO I CAME TO YOU WITH THIS PROBLEM A YEAR AGO YOU HAD NO CLUE AND SAID HAVE A GREAT DAY, I'VE BEEN IN EVERY 3 MONTHS OR SO FOR OIL CHANGES SINCE THAT INCIDENT, AND YOU COULDN'T HAVE NOTICED THIS PROBLEM BEFORE MY WARRANTY EXPIRED AWFULLY CONVENIENT. I'M AMAZED WITH ALL THE COMPLAINTS AND PROBLEMS I'VE SEEN ABOUT THIS SAME ISSUE AND NO RECALL HAS BEEN MADE. THIS IS DANGEROUS. WHAT IT TELLS ME IS THAT FORD DOESN'T CARE ABOUT THEIR CONSUMERS ENOUGH TO TAKE THIS MATTER SERIOUSLY AND CORRECT THIS ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513993May 29, 2013
ENGINE, POWER TRAIN
THE CAR LOST ALL POWER WHILE I WAS DRIVING ON THE INTERSTATE AT 65 MPH. I WAS ABLE TO STEER IT TO THE SIDE OF THE ROAD, AND TO RESTART IT. THE SAME THING HAPPENED IN 3 MILES AND THEN AGAIN IN 1 MILE. IT WAS OKAY FOR THE NEXT 3 MONTHS. THEN I TRIED TO PASS A TRACTOR AND MY CAR STALLED. I GOT IT TO THE SIDE OF THE ROAD AND WAS ABLE TO LIMP INTO A FORD SERVICE CENTER WHERE THEY DIAGNOSED A " THROTTLE BODY FAILURE". I AM WAITING ON A PART BACK ORDER TO GET IT FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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