Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11082691April 3, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
SENSOR IN STERING WHEEL IS BAD,ALSO JERKS WHEN IT SHIFTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081560March 27, 2018
STEERING
WHILE DRIVING, POWER STEERING FAILED DURING INTERSECTION TURN. NO ACCIDENT, JUST WRESTLED STEERING WHEEL THROUGH PROBLEM. MY MECHANIC SAID FAILURE WAS "STEERING SHAFT TORQUE SENSOR". UPON RESEARCH, I FOUND THIS SEEMS TO BE PART OF A RECALL THAT I WAS NOT AWARE OF (REF 14V284000 ISSUED 5/29/2014 -- ALSO REF FORD 14S05). CALLED FORD CUSTOMER SERVICE FOR VERIFICATION. COULD NOT GET VERIFICATION OF PAST QUALIFICATION FOR MY VIN, JUST THAT "NONE OPEN NOW". SAID FOR RECALL IN QUESTION, THAT FORD MANAGEMENT HAD SINCE CLOSED THAT RECALL AS COMPLETE. HOW CAN I VERIFY THAT MY VIN ORIGINALLY PART OF THAT RECALL? AND IF SO, IS THERE NO RELIEF AVAILABLE? EXPENSIVE REPAIR -- $500+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081353March 26, 2018
ELECTRICAL SYSTEM
MANUFACTURER'S FAULTY IGNITION LOCK MODULE WEARS OUT PREMATURELY AND VEHICLE OFTEN DOESN'T START. CAUSED CONSISTENT BUT INTERMITTENT PROBLEM FOR LAST 3 YEARS. RESEARCH SHOWS THIS IS A COMMON PROBLEM ON 2008-2012 MARINERS, FORD ESCAPES AND 2008-2011 FORD FOCUS, WHICH ALL USE THE SAME IGNITION LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080334March 20, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE ELECTRONIC POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (BOWKER FORD IN PONCA CITY, OK) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080267March 19, 2018
STEERING
STEERING WHEEL VIBRATES BACK AND FORTH ON ITS OWN, WITHOUT ANY DRIVER INPUT, WHILE VEHICLE IS STOPPED AND RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080280March 19, 2018
STEERING
I WAS DRIVING ON THE HIGHWAY YESTERDAY EVENING WHEN MY MARINER DISPLAYED THE MESSAGE 'POWER ASSIST SYSTEM FAULT'. I DID NOT NOTICE AN IMMEDIATE ISSUE WITH THE STEERING BUT CAREFULLY LIMPED IT HOME. THIS MORNING I CALLED MY MECHANIC ABOUT IT. HE HAD FORMERLY WORKED FOR FORD AND WAS FAMILIAR WITH THE ISSUE. WE SET UP AN APPOINTMENT. HOWEVER AS I BACKED THE VEHICLE OUT OF THE GARAGE, THE MESSAGE DISAPPEARED AND THE POWER STEERING FAILED COMPLETELY, MAKING THE VEHICLE UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080283March 19, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO REYNOLDS FORD OF NORMAN (825 N INTERSTATE DR, NORMAN, OK 73069) WHERE THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE WAS UPDATED. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK UNCONTROLLABLY WHILE APPROACHING A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS CURRENTLY AT JOE COOPER FORD OF EDMONTON (600 W MEMORIAL RD, OKLAHOMA CITY, OK 73114, (405) 475-9000) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS PERFORMED IN 2014, AND WOULD NOT BE PERFORMED A SECOND TIME. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080010March 18, 2018
STEERING
I HAVE A 14S05 HARD STEERING, POWER STEERING CONTROL PUMP NO LONGER WORKS. THIS CAUSES MY BRAKES TO SEIZE UP. THE DIAGNOSTIC ALSO INDICATES CODES C1480 R/F, C1478 L/F, C1313B R/F. INDICATING. BRAKE FAILURE. I AM DRIVING THIS CAR TO COMMUTE 45 MILES EACH WAY TO WORK DAILY. I AM VERY AFRAID BECAUSE THIS CAR IS A HAZARD. MY VIN# DOES NOT SHOW THAT THIS CAR IS AMONG THE GROUP THAT HAVE A PROBLEM BUT. I DO HAVE IT. FORD IS AWARE, WHY SHOULD I HAVE TO PAY FOR THE COVER UP OF THEIR ERROR? IT IS VERY DIFFICULT TO DRIVE, AN EXTREME EFFORT IS NEEDED TO MAKE ANY TURN, THE TURN RADIUS HAS INCREASED I CANNOT SAFELY TURN A CORNER IN THE CITY OR ON AN OFF RAMP. THE STEERING WHEEL AND TIRES IMMEDIATELY SNAP BACK TO THE FORWARD POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079928March 17, 2018
STEERING
WHILE DRIVING ON A MAJOR HIGHWAY AT 75 MPH THE POWER STEERING FOR MY 2008 MERCURY MARINER FAILED. IT BECAME VERY DIFFICULT TO CONTROL THE VEHICLE, POSING A SERIOUS SAFETY RISK. UPON INSPECTION, IT IS BELIEVED THAT THE TORQUE SENSOR HAS FAILED. UNFORTUNATELY, WHILE A SYSTEM IS CLEARLY NOT FUNCTIONING, THERE ARE NO TROUBLE CODES DISPLAYED AT THIS TIME. I SEE THAT THERE IS AN EXSISTING SAFETY RECALL IN PLACE FOR THE SAME YEAR, MAKE, AND MODEL FOR THIS SPECIFIC PROBLEM HOWEVER IT DOES NOT INCLUDE THE VIN FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078743March 12, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST FAILED AND CAUSED THE STEERING WHEEL TO SEIZE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE DEALER (DANA FORD LINCOLN, 266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314) STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 72,637.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073617February 19, 2018
STEERING
MY 2008 MERCURY MARINER POWER STEERING WENT OUT WHILE DRIVING. I TURNED IT IN TO GET LOOKED AT TWO DIFFERENT PLACES. BOTH PLACES STATED THAT IT SHOULD BE A RECALL PROBLEM. AFTER DOING FURTHER RESEARCH THE 2008 MERCURY MARINER DOES HAVE A RECALL ON IT FOR THE POWER STEERING ISSUE, HOWEVER MY VIN NUMBER IS NOT BEING WARRANTED FOR THE SAME ISSUE. THIS IS OBVIOUSLY A MANUFACTURER ISSUE, WHICH POSSIBLY COULD'VE CAUSED A HARMFUL SITUATION TO MYSELF AND MY FAMILY OR OTHERS ON THE ROAD DRIVING. LUCKILY NO ONE WAS HARMED WHILE THE POWER STEERING WENT OUT, BUT THAT DOES NOT CHANGE THE FACT THAT MY 2008 MERCURY MARINER SHOULD NOT BE COVERED. PLEASE ADDRESS THIS ISSUE AS SOON AS POSSIBLE AS IT IS A COSTLY INCONVENIENCE THAT 100% SHOULD BE COVERED UNDER RECALL AS STATED ONLINE THAT THESE VEHICLES ALL HAVE THE SAME POWER STEERING ISSUE. THANK YOU IN ADVANCE FOR YOUR TIME LOOKING INTO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073243February 16, 2018
SERVICE BRAKES
TAKATA RECALL MY ABS LIGHT AND BRAKE LIGHT COMES ON AND IF I DRIVE IT WITH THESE LIGHTS ON I SMELL MY BREAK PADS BURNING. I TOOK IT TO FORD AND THEY SAID IT WAS THE INTERNAL FAILURE OF THE HYDRAULIC CONTROL UNIT AND IT WOULD COST ME UPWARDS OF $5,885.00 TO REPLACE AND REPAIR THE PROBLEM. I HAVE SEARCHING THE INTERNET AND THERE ARE SEVERAL OTHER PEOPLE WITH THE SAME PROBLEM WITH THIS VEHICLE AND FORD ESCAPES. (WHICH IS BASICALLY THE SAME VEHICLE. IF THERE ARE THIS MANY COMPLAINTS MAYBE ITS WORTH LOOKING INTO ON DOTS PART. IT IS A SAFETY ISSUE FOR SURE CONSIDERING MY BRAKES GO TO THE FLOOR WHEN THE ABS AND BRAKE LIGHTS ARE ON. I CAN TURN MY SUV OFF AND REMOVE THE KEY AND THEN PUT THE KEY BACK IN AND START IT AGAIN UNTIL THE LIGHTS GO OFF AND I DON'T HAVE AN ISSUE. BUT WHEN I FIRST GET IN THE VEHICLE AND START IT THE LIGHTS DO IN FACT COME ON. PLEASE HELP ALL CONSUMERS WITH THIS DANGEROUS SITUATION THAT SHOULD HAVE BEEN RECALLED ALREADY ON FORD/MERCURY'S HYDRAULIC CONTROL UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067227February 6, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE STEERING WHEEL SEIZED. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT ON THE RECALL LIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 85,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066829February 3, 2018
SERVICE BRAKES
HCU MODULE FAILURE AT 60,000 MILES. THIS FAILURE IS MENTIONED INTSB 05-8-5 & IN NHTSA ID# 10017553 THIS SEEMS TO BE A RECURRING PROBLEM IN MANY FORD ESCAPE/ MERCURY MARINER HYBRIDS GOING BACK TO 2005. MY DEALER ESTIMATED THE COST TO BE ALMOST $6000. THIS IS VERY DISTURBING, ESPECIALLY SINCE THIS VEHICLE HAS BEEN WELL MAINTAINED SINCE PURCHASED IN 2009. IS FORD GOING INVESTIGATE THIS PROBLEM? CAN YOU DO ANYTHING TO HELP WITH THE FINANCIAL BURDEN PLACED ON AN OWNER OF ONE OF YOUR VEHICLES? WE HAVE PURCHASED A NUMBER OF FORD PRODUCTS OVER THE YEARS & FEEL THAT CUSTOMER LOYALTY SHOULD BE CONSIDERED. I HAVE LOST FAITH IN FORD SINCE THIS HAS OCCURRED. I HAVE DECIDED TO NOTIFY YOU OF THIS SITUATION SINCE THIS REPAIR COST IS OUT OF THE QUESTION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065764January 29, 2018
STEERING
A MESSAGE SAYING 'POWER STEERING ASSIST FAULT' CAME ON AND THE STEERING WHEEL BEGAN TO SHAKE VERY NOTICEABLY, ALMOST AS IF THE POWER STEERING WAS ABOUT TO QUIT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN 2014 FOR RECALL 14S05 AND THE DEALERSHIP SUPPOSEDLY DID THEIR SOFTWARE UPDATE. NOW THEY SAY IT IS DUE TO THE POWER STEERING TORQUE SENSOR NEEDING REPLACING WHICH IS THE EXACT RECALL 14S05. THEY ARE NOT HONORING IT BECAUSE THEY SAID IT WAS FIXED WHEN IT WAS BROUGHT IN PREVIOUSLY EVEN THOUGH THE PROBLEM WAS NOT FIXED, ONLY BANDAGED SO THEY CAN CHARGE ME $650 LATER ON. THIS IS A SAFETY CONCERN THAT THEY ARE KNOWINGLY FORCING PEOPLE TO PAY FOR. THERE IS A FACEBOOK POST REGARDING THIS VERY THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065544January 28, 2018
STEERING
STEERING WHEEL SHAKES WHEN PARKED OR DRIVING. STEERING WHEEL ASSIST FAULT LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064814January 25, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING ASSIST COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED YET. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD NOT BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) DUE TO THE MILEAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063559January 18, 2018
STEERING
THE POWER STEERING WENT OUT ON MY VEHICLE SO I TOOK TO 3 MECHANICS WHICH ALL SAID THE SAME THING THAT IT WAS MY POWER STEERING AND HAS A RECALL CODE OF 14S05. THEN ON PLACE SAID THEY CAN FIX BUT THEN TOLD ME THEY COULDN'T AFTER CHARGING ME $700 FOR A NEW SENSOR, THEN TOLD ME TO TAKE IT TO FORD. WHEN CONTACTED FORD THEY AGREED IT WAS A PROBLEM BUT WILL NOT FIX IT BECAUSE OF MY "VIN" NUMBER WAS NOT PART OF THE RECALL. HOW DOES THIS WORK IF PROBLEMS ARE KNOWN WHY AREN'T ALL "VIN" NUMBERS HONORED IN THE RECALL TO GET FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062109January 11, 2018
ELECTRICAL SYSTEM, STEERING
MY VEHICLE WAS COVERED UNDER RECALL 14S05 AND SAID RECALL WORK WAS DONE IN 2014 IN VA UNDER THE PREVIOUS OWNER, FORD DOES NOT HAVE RECORD OF WHAT "STEP" OR PART OF THE RECALL WAS DONE, THERE ARE 3 PARTS. LESS THAN 4 YEARS, THE RECALLED PART, THE TORQUE SENSOR IN THE POWER STEERING ASSIST HAS FAULTED, WHICH LEADS ME TO BELIEVE THAT IT WASN'T REPLACED UNDER THE RECALL. SINCE IT'S BEEN MORE THAN 12 MONTHS OR 12,000 MILES THEY ARE NOT WILLING TO REPLACE THE SAID RECALLED PART THAT WAS ORIGINALLY COVERED. THE CAR WAS IN DRIVE WHEN THE ASSIST FAULTED CAUSING STEERING TO BE VERY DIFFICULT AND HAD I BEEN DRIVING AT A HIGHER RATE OF SPEED COULD HAVE POTENTIALLY BEEN ACCIDENT CAUSING. I FEEL THAT THE RECALL WORK SHOULD BE EXTENDED TO REPLACING THE PART SINCE IT WASN'T DONE ORIGINALLY UNDER THE RECALL OR WAS AGAIN REPLACED WITH A FAULTY SENSOR TO FAULT AGAIN WITHIN LESS THAN 4 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061241January 8, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED REPLACEMENT. THE SENSOR WAS NOT REPLACED, BUT WAS RESET BY THE INDEPENDENT MECHANIC. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE TORQUE SENSOR WAS RESET AND THERE WAS NO HISTORY OF A POWER STEERING ASSIST FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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