Mercedes-Benz Sprinter Complaints (2023)

38 consumer complaints on file.

#11607644August 9, 2024
UNKNOWN OR OTHER
Mercedes issued a recall. They placed a stop shipment on the van. They do not have parts to repair it........
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603630July 21, 2024
FUEL/PROPULSION SYSTEM
I am writing to express my concern and seek assistance regarding a significant issue with my nearly new commercial vehicle, a Mercedes-Benz Sprinter 2500, purchased in 2023. The vehicle currently has 118,000 miles. Recently, I encountered problems with the Diesel Exhaust Fluid (DEF) system. Upon taking the vehicle to the dealership where I originally purchased it, they conducted a diagnostic and informed me that the entire DEF system needs to be replaced, estimating the repair cost to be around $11,000 to $12,000. While I understand that repairs can be costly, my primary concern is that the dealership is not addressing the root cause of the problem but instead opting to replace the entire system without a thorough investigation. Given the relatively low mileage and age of the vehicle, this issue is both unexpected and concerning. I believe that such a significant problem with a critical system should be thoroughly investigated to determine if it is an isolated incident or indicative of a broader issue affecting similar models. I am requesting your assistance in the following ways: 1. Thorough Investigation: Ensure a comprehensive investigation is conducted to identify the specific cause of the DEF system failure. 2. Potential Recall: Evaluate whether this issue is widespread and, if so, consider initiating a recall campaign. 3. Repair Support: Provide support or coverage for the necessary repairs given the nature and extent of the issue. I have attached all relevant documentation, including the dealership’s diagnostic report and repair estimate. I appreciate your prompt attention to this matter and look forward to your response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591184May 29, 2024
SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
My issue is only the crosswind assist. We purchased this van new, it has 3000miles of use not driving to the dealership and back. We cannot drive this van on the freeway and due to this "safety" feature nobody but myself will get behind the wheel fearful of crashing when this turns on at 100% random times. Infact it went off 23times in an 18mile stretch the last time I drove it. I've contacted the customer service line 4 times. Nobody there has been any help and twice I've been hung up on. I've had it to the dealership 4 times for a total of 5 weeks. Finally the last time I refused to leave unless the test drove it. Which they did and lo and behold the tech walked in absolutely pissed because he just about got rear ended by a semi due to the crosswind assist. So, your own employees have experienced this and cannot fix it. I'm beyond irritated. 65,000$ service van I have paid on for a year, ins, custom racks, shelving, decals. Mercedes sold me on reliability and service. I own a van that will eventually hurt somebody. I am currently drafting legal docs to move this forward with the help of your own employees testimony. I'm done wasting my time Your vans are a death trap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588231May 11, 2024
ENGINE
I was facing west in the left turning lane to turn south into my community. The vehicle lost power when I was cutting across oncoming, east bound traffic. The vehicle lost power two more time after that once I was in my community. No warning light or any other indicators. The vehicle just went limp. I almost didn't make it clear of oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588123May 10, 2024
POWER TRAIN
Noticed the driveshaft to my front differential is very close to falling out. Also rusting & flinging grease everywhere as it pulls out of its seating. This is an issue other owners have seen, with severe consequences when the driveshaft becomes complete unseated including sudden severe vibrations, loss of drive power, and potentially damaging steering components, brake lines/components, and electrical harnesses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584991April 24, 2024
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to get them safe. So I figured out how to drive it with no power steering all the way back to Houston. While driving we got into some rain. Which for whatever reason the rain kicked the power steering on for just 5 or less seconds. This kept happening on and off while in wet road conditions. I was freaked out as the change made the steering go from impossible to beyond sensitive. We could have so easily flipped had I not been paying attention and driving at a slow speed. This also made all the safety features not accessible. No blind spot, cruise control, lane change or any of the important functions this van is equipped with. I would like to note that MB had to replace the engine due to a defect. Took 4 plus months. I have had issues ever since. Engine light came on all 4 of my trips. I know one that was the reason is VOX sensor. Fixed it and then happened next trip. Plus other sensors replaced. This van has been horrible! Bought it and was told they run up to 500k and these new engines they expect to see a million miles. I can’t even get it to 100k I called MB USA and started a complaint. They acted concerned and would contact me within 48 hours. Never to hear back from anyone. This was the same response when the engine malfunctioned. I was going to be given a loaner van and never heard or could connect with anyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579218March 25, 2024
POWER TRAIN, UNKNOWN OR OTHER
The front driveshaft for the vehicle referenced has a safety design flaw that makes it too short. There is a risk of the front driveshaft separating from the front differential splines completely and wrecking havoc to the vehicles essential driving components like steering rack, wiring harness, and potentially causing an accident. Mercedes Benz has increased wait times at their shops and are currently 5-6 weeks out to even look at the vehicles issue. Currently my vehicle is experiencing major vibrations due to the front driveshaft barely hanging on to the front differential splines as the manufactures design is not robust enough for simply driving on the road and allows the front driveshaft to simply slip off what is designed to retain the shaft to the front differential. Before every drive I have to push the drive shaft further onto the splines and am hoping it doesn't fully come off while driving. This issue began around 6k miles and now have 12k miles on the vehicle. Just now finding the main cause of the issue when discussing with other owners. MB needs to do something about this ASAP. As of right now MB has no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571733February 13, 2024
UNKNOWN OR OTHER
Speed limit displayed on screen incorrectly displays 55 mph even when the speed limit is 65 or 70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563046January 2, 2024
ENGINE, POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
At 3,000 miles, my 2023 Van (purchased new) developed significant reduction in power and acceleration. The transmission also shifts incorrectly (too late, resulting in higher then normal RPM's) and then abruptly downshifts upon stopping. When going uphill, the van obtains a max speed of about 35-40MPH, forcing me to travel on the local Interstates on the shoulder with my hazards flashing so other vehicles know to pass me. Van was left at Mercedes Dealership for 1 month. Van was not repaired, no plan or remedy was communicated. Van has only been inspected by the dealership where it was purchased. A check engine light came on about 1 week after van lost power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557883December 1, 2023
STRUCTURE:BODY
Vehicle hood opened on its own while driving. We have video of the incident from front dash camera. Vehicle hood was not operated prior to 300 miles when employee start the day with pre-trip information. There were few people also verified that the hood was closed properly. While driving from Ontario, CA to Las Vegas , NV and driver returning from Las Vegas the vehicle midway to Ontario California, the hood suddenly opened and smashed the windshield, driver was successfully able to pull over as he was driving in right lane blindly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556272November 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Mercedes-Benz Sprinter 2500. The contact stated that while driving approximately 55-65 MPH, the Crosswind Assist inadvertently activated, causing the front and rear driver's side brakes to activate. The vehicle started swerving. The Crosswind Assist warning light was illuminated. The failure occurred on four separate occasions. The vehicle was taken to the dealer; however, no error codes were retrieved. The dealer determined that the vehicle had recalibrated while driving. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 2,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554151November 8, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hundreds of driving miles. Durning motor off and restarting occasionally reset the issue, but many times it did not. When these systems disable, the van’s speed rapidly decreases and may cause other vehicles to hit the rear of the van, or cause van drivers to panic and/or lose control of the vehicle. Random and unpredictable electronic failures such as this are a definite hazard and need to be addressed by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548698October 6, 2023
SERVICE BRAKES, STEERING
The crosswind assist on my vehicle causes me to momentarily loose control of my Sprinter. When passing a tractor-trailer or when I experience any crosswind, the result is a forceful jerking of the vehicle so severe that I almost crashed into the tractor-trailer. I have researched this and found no way to turn this off or any way to make this less reactive. I have also found online others who are experiencing this same problem. Mercedes does not respond to my inquiries, saying that this is standard and no way to regulate the severity of the response. Please help me to get this resolved BEFORE I become a statistic. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511974March 15, 2023
VISIBILITY/WIPER
So I bought a brand new 2023 Mercedes Sprinter Build by Airstream Interstate 19. The front windshield visibility is very bad at night driving. The whole front of windshield has zig zag lines all over the glass for defrosting but those lines make on coming traffic lights very blurry. Driving during day time is normal. Driving during night time all lights look blurry, its kind of like driving with -2 or -3 prescription when looking out the windshield. I called airstream and they said windshield is part of mercedes item. I called mercedes knoxville and they said they have not heard anything like this before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509742March 1, 2023
CHILD SEAT:HARNESS RETAINER/CHEST CLIP
The contact, a car seat technician called to file complaint on behalf of the owner of an Inspired by Drive Safety Seat, Model Type: Spirit Plus, Model Number: CSS-2401M-SG, and manufactured February 2019. The safety seat was being utilized in a 2023 Mercedes-Benz Sprinter. The contact stated that the safety seat harness was snug while strapping the child into the safety seat; however, the harness loosened once the child would move. The manufacturer was not made aware of the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503460January 24, 2023
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
2018 Cx-9 GT that has experienced spider cracking in the upper right corner of the infotainment screen (the cracks are inside the screen). This started after the car sat at the dealers lot in cold temps while waiting for repairs to the engine Feb 2022 (mileage on car at that time as about 36K). Mazda had issues a Service Alert on 2/20/18 in regards to this issue for 2016 - 2018 CX-9's (along with other model of similar years). No mention to me by dealer (who i have taken car to for all service matters from 1st day of purchase). Mazda then issued a Warranty Extension Program letter dated 5/06/20 to Dealers, Service & Parts Manager that they would extend warranty coverage to fix this issue, but only for 2016 & 2017 CX-9 vehicles. Over time the cracking has gotten worse & is slowly growing in size. (some other owners have it cracking in different parts of screen, which renders the touch screen useless). Mazda should include 2018 in the Warranty Extension Program, so this issue can be resolved for all years affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502547January 19, 2023
SUSPENSION
This vehicle is extremely unsafe to drive. Vehicle is currently being rented. All four adjustable coil-overs’ springs have been heated in efforts to lower the vehicle. The person who performed this may not have understood that the car height could have been adjusted without heat. I have supporting documentation in form of photos and video informing the current renter who still drives the vehicle as of today. It is imperative that my information is not forwarded to the current owner or driver as there are criminal charges being brought against the renter for multiple counts of 3rd degree felony which include defrauding victims out of millions of dollars. My name along with this statement should be protected from the vehicle owner and current driver. The manufacturer may have my information but should also be informed to keep my information private for the sake of my safety. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502697January 19, 2023
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not working. I callled toyota and said that no update needed but upgrade the radio. Its not just me having the same issues on the bottom tmright touch screen on their toyota behicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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