Mercedes-Benz Sprinter Complaints (2013)

40 consumer complaints on file.

#11109716July 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WESTMINSTER (10391 WESTMINSTER BLVD, WESTMINSTER, CO 80020, (303) 410-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104538June 28, 2018
AIR BAGS
TAKATA RECALL - UNABLE TO GET DEALERSHIP TO REPLACE AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102806June 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ST. GEORGE (1792 S BLACK RIDGE DR., ST. GEORGE, UT 84770, (435) 634-7500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101565June 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PARAMUS (755 ROUTE 17, PARAMUS, NJ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097179May 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096503May 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVER'S SIDE AIR BAG, BUT NOT THE PASSENGER SIDE AIR BAG. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND THERE WAS NO REMEDY YET FOR THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082948April 6, 2018
AIR BAGS
2013 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE FOR REPAIR OF SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS WERE NOT YET AVAILABLE TO COMPLETE THE RECALL. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083263April 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055713December 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF EUGENE, 2200 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401, (541) 687-8888) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER STATED MONTHS AGO THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045539November 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (2309 ROSS CLARK CIR, DOTHAN, AL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031486October 3, 2017
AIR BAGS
"TAKATA AIRBAG" I PURCHASED A 2013 MERCEDEZ SPRINTER 3500 VAN THAT HAD BEEN CONVERTED THROUGH WINNEBAGO INDUSTRIES IN FOREST CITY IA. WHEN I EXPORTED/IMPORTED THE VEHICLE INTO CANADA, I WAS UNABLE TO REGISTER THE MOTORHOME, DUE TO THE TAKATA AIR BAG RECALL. THE REGISTRY OF MOTOR VEHICLE IN NOVA SCOTIA, CANADA HAS GRANTED ME A TEMPORARY PERMIT FOR 2017 ONLY, I HAVE BEEN UNABLE TO RECEIVE ANY SORT OF TIME LINE AS TO THE APPROXIMATE DATE THAT THIS RECALL WILL BE REPAIRED. I WAS TOLD IN OCTOBER OF 2016 BY MERCEDES BENZ USA THAT THEY EXPECTED THE REPAIR WOULD BE COMPLETED BY JULY/AUGUST OF 2016. WHEN CONTACTED TODAY THEY SAID THEY HAVE NO TIMELINE THAT THEY COULD SHARE INDICATING WHEN THIS TACATA AIRBAG RECALL WOULD BE COMPLETED. MBUSA HAS KNOWN ABOUT THIS RECALL FOR APPROXIMATELY 3 YEARS, IT APPEARS THAT THEY HAVE NOT COMMUNICTED TO THEIR CUSTOMERS OR TO THE NHTSA WHICH SEEMS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003452July 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE REMEDY AND PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE SOLD TO A BUYER. THE DEALER HAD NOT BEEN CONTACTED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946330January 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938785December 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920180October 31, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V073000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893606August 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888826July 26, 2016
ELECTRICAL SYSTEM
THIS 120 VAC ELECTRICAL ISSUE (SHOCK HAZARD) IS IN REGARD TO AN RV - A WINNEBAGO VIEW PROFILE SITTING ATOP A MERCEDES BENZ SPRINTER 3500 CHASSIS. THERE ARE TWO A/C CIRCUITS FOR "OUTLETS" (120 VAC PLUGS). #2 OUTLET CIRCUIT HAS A GROUND FAULT YET THE GFCI AT THE FIRST OUTLET IN THE CIRCUIT DOES NOT TRIP NOR DOES THE CIRCUIT BREAKER. WHEN MY RV IS POWERED FROM MY GARAGE 120 VAC GFCI PLUG IT IS NOT TRIPPED EITHER. I'VE GOTTEN ELECTRICAL SHOCKS AT THE WATER/ELECTRICAL STORAGE / ACCESS AREA WHILE ATTACHED TO A 120 VAC POWER SOURCE AND UNDER THE ENGINE WHILE SETTING STABILIZING JACKS AT A JACKING POINT IN THE FRONT OF THE VEHICLE. IN ALL CASES THE RV WAS STATIONARY - EITHER AT A CAMP SITE, OR IN MY DRIVEWAY ATTACHED TO 120 VAC POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779280October 2, 2015
SERVICE BRAKES
BRAKE PEDAL IS SPONGY AND MUST BE PUMPED TO GET A FIRM PEDAL. I HAVE TAKEN IT TO THE DEALER TWICE AND COMPLAINED ABOUT THIS ISSUE, AND THEY TELL ME EVERYTHING IS NORMAL. WHEN YOU HAVE TO MAKE A SUDDEN SURPRISE STOP THE PEDAL GOES ALL THE WAY TO THE FLOORBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778175September 28, 2015
SERVICE BRAKES
BRAKES ARE SOFT AND SPONGY. WHEN DEPRESSED, THE PEDAL WILL TRAVEL TO THE FLOOR MAKING IT DIFFICULT TO STOP. THE DEALER REPLACED THE MASTER CYLINDER AND BRAKE BOOSTER IN MARCH, 2015, BUT THAT DID NOT CHANGE THE OPERATION OF THE BRAKES. MY UNDERSTANDING FROM VISITING SEVERAL FORUMS IS THAT THIS A COMMON COMPLAINT FROM OTHER SPRINTER OWNERS, YET MERCEDES BENZ SAYS THEY HAVE NO KNOWLEDGE OF BRAKE ISSUES WITH THE VEHICLES. THE BRAKES ARE DANGEROUS AS THEY CURRENTLY OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638259September 22, 2014
WHEELS, TIRES
THE VALVES ON THE INNER REAR DUEL WHEELS BASICALLY CAN NOT BE CHECKED THROUGH THE VERY SMALL HOLES IN THE WHEEL COVERS OR EVEN WITHOUT THE WHEEL COVERS. I HAD, UPON DELIVERY OF THE SPRINTER, THE WHEELS REMOVED TO INSTALL METAL VALVE EXTENDERS SO I COULD REGULARLY CHECK TIRE PRESSURES. THIS IS A SAFETY ISSUE AS EXTREMELY DIFFICULT TO CHECK TIRE PRESSURES LEADS TO NO CHECKING, UNDER INFLATION AND ON ROAD TIRE FAILURE. THE SPRINTER 3500 SHOULD COME WITH FACTORY INSTALLED ACCESSIBLE VALVE EXTENDERS. I HAVE MET MULTIPLE SPRINTER DRIVERS WHO HAVE NEVER CHECKED THEIR REAR TIRE PRESSURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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