Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11056871December 27, 2017
AIR BAGS
COMPLAINTS INVOLVING TAKATA INFLATORS: PLEASE TYPE "TAKATA RECALL" AT THE BEGINNING OF YOUR COMPLAINT DESCRIPTION BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056613December 26, 2017
AIR BAGS
TAKATA AIRBAG RECALL. MARIN MERCEDES BENZ DEALER IN SAN RAFAEL CA WILL NOT REPLACE AIRBAG SINCE I WAS FIRST NOTIFIED BECAUSE MERCEDES BENZ CORPORATE OFFICE HAS NOT SENT THE PARTS TO THE DEALER. MOST RECENT CALL TO DEALER WAS MADE 12/26/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056683December 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660 (949) 718-3000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT TAKATA FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055977December 21, 2017
AIR BAGS
:TAKATA RECALL" WE HAVE CALLED PARK PLACE MERCEDES BENZ- 1300 TEXAN TRAIL, GRAPEVINE, TX (817)310-7300, SERVICE DEPARTMENT ON TWO SEPARATE OCCASIONS AND SPOKE TO THE SERVICE DEPARTMENT ABOUT OUR RECALL ON THE DRIVER AND PASSENGER SIDE AIRBAGS AND THEY SAID THAT WE WOULD BE LAST DUE TO THE AGE OF OUR AUTO. WE STILL HAVE NOT RECEIVED A CALL FROM THEM TO BRING IN OUR AUTOMOBILE. THEY SAID MY NAME WAS ON THE LIST AND WHENEVER THEY GOT THE AIRBAGS, THEY WOULD CALL. PLEASE HELP ME GET THE TWO AIRBAGS INSTALLED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055742December 20, 2017
AIR BAGS
TAMARA RECALL : MERCEDES BENZ FAILING TO REPLACE IN A TIMELY MANNER AS IT HAS BEEN OVER 2 YEARS SINCE I WAS MADE AWARE OF THE DANGEROUS AIRBAGS AND NO URGENCY RESPONSE IN REMEDYING THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055495December 19, 2017
AIR BAGS
TAKATA RECALL: THERE ARE TWO OUTSTANDING RECALLS FOR MY VEHICLE (NHTSA 16V081 & 17V017) THAT HAVE NO REMEDIES FOR OVER A YEAR. ONE WAS POSTED IN FEBRUARY 2016 & ANOTHER IN JANUARY 2017. WITHOUT THIS, I CANNOT HAVE MY AIRBAG(S) CHANGED AND AM WORRIED EVERY TIME I OPERATE MY VEHICLE. SHOULD MY AIRBAGS DEPLOY, MYSELF AND MY PASSENGER RUN THE RISK OF SHRAPNEL FROM AN INFLATOR RUPTURE. RATHER THAN SAVE LIVES, THESE AIRBAGS ARE TICKING TIME BOMBS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055529December 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS:16V081000 AND 16V363000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF ISLA VERDE IN CAROLINA, PR WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 86,617. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054535December 13, 2017
AIR BAGS
"TAKATA RECALL" I AM COMPLAING BECAUSE I HAVE BEEN THE OWNER OF THIS VEHICLE FOR TWO YEARS NOW AND EACH TIME I CONTACT MY DEALERSHIP ABOUT REPLACING MY AIRBAG, THEY SAY THE PART IS NOT IN. I AM WORRIED DAY AND NIGHT ABOUT HAVING AN ACCIDENT AND BEING INJURED. I HAVE ALREADY BEEN INVOLVED IN TWO ACCIDENTS. THE CAR WAS IN MOTION WHEN BOTH ACCIDENTS OCCURED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11054570December 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (AUTOBAHN MOTORS, 700 ISLAND PKWY, BELMONT, CA 94002, 844-896-1944) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054628December 13, 2017
AIR BAGS
TAKATA RECALL. I CALLED THE DEALERS BUT THEY ARE UNABLE TO DO THE JOB. I AM AFRAID TO SUFFER A FUTURE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054243December 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MORGANTOWN, 58 DON KNOTTS BLVD, MORGANTOWN, WV 26501) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-367-6372 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053936December 11, 2017
AIR BAGS
THE AIRBAGS HAVE BEEN RECALLED FOR SEVERAL YEARS AT THIS POINT IN TIME...MERCEDES HAS NOT REPLACED THESE DEFECTIVE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053433December 8, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052619December 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF AUSTIN (6757 AIRPORT BLVD, AUSTIN, TX 78752) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052281December 4, 2017
AIR BAGS
TAKATA RECALL - MY VEHICLE HAS BEEN UNDER RECALL FOR A COUPLE OF YEARS DUE TO MALFUNCTION OF DRIVER SIDE AND PASSENGER SIDE AIRBAGS. I'VE RECEIVED SEVERAL NOTICES VIA MAIL REGARDING THE RECALLS AND I HAVE REACHED OUT TO MERCEDES BENZ TO HELP RESOLVE THE ISSUE. EVERY TIME I CALL MERCEDES BENZ AND MY LOCAL MERCEDES BENZ DEALER ABOUT THE AIRBAG PARTS, I AM TOLD MY AIRBAG RECALLS ARE "PENDING". MY VEHICLE IS UNSAFE TO DRIVE FOR MYSELF AND MY PASSENGERS. MY ATTORNEY HAS SENT A LETTER TO MERCEDES BENZ AND TO NHTSA REGARDING THE SITUATION AS MY VEHICLE HAS NOT YET BEEN FIXED AND IS A GREAT HAZARD. THE AIRBAG PARTS, I AM TOLD, ARE NO LONGER BEING MANUFACTURED. I DON'T FEEL SECURE DRIVING MY VEHICLE AND AM HIGHLY DISAPPOINTED IN THE WAY MY SITUATION IS BEING HANDLED. MERCEDES BENZ IS AWARE OF THE LAW THAT THEY MUST FIX THE PROBLEM, HOWEVER, THEY ARE NOT ACTING QUICKLY TO REMEDY THE CURRENT ISSUE. IT IS AS IF A MAJOR ACCIDENT MUST OCCUR BEFORE THE PROBLEM GETS FIXED, WHICH COULD RESULT IN GREAT INJURY OR DEATH TO MYSELF AND MY PASSENGERS. I CHECK THE TAKATASPECIALMASTER.COM WEBSITE EVERY SINGLE DAY, WAITING ON THE CLAIM FORMS TO SHOW SO I CAN MAKE MY CLAIM - THE FORMS ARE STILL NOT AVAILABLE. THIS IS UNSATISFACTORY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051791December 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RAY CATENA MOTOR CAR CORP (910 US-1, EDISON, NJ 08817, PHONE: (732) 549-6600) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 8/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051533November 30, 2017
AIR BAGS
TAKATA RECALL AIRBAG INFLATORS NOTICE. CALLED 2 DEALERS, FAMILY AUTO ON BINNACLE DRIVE IN MD, SAID THEY WEREN'T AUTHORIZED DEALER DIRECTED ME TO MERCEDES-BENZ OF ANNAPOLIS, SAID THEY HAD NO PARTS AND I SHOULD CALL THIS NUMBER 1-877-496-3691 AND THEY WOULD TELL ME WHAT TO DO. MADE ALL CONTACTS ON THURSDAY, NOVEMBER 30, 2017. AWAITING PERTINENT INFO TO HAVE VEHICLE REPAIRED. WAS TOLD I COULD EXPECT NOTIFICATION IN THE MAIL WHEN PARTS WERE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051472November 30, 2017
AIR BAGS
TAKATA RECALL. THERE PRESENTLY IS NO REPLACEMENT BAG AVAILIABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051492November 30, 2017
AIR BAGS
TAKATA RECALL IT'S BEEN MORE THAN A YEAR SINCE THE RECALL WAS ANNOUNCED BUT MY DEALER IS STILL UNABLE TO REMEDY THE PROBLEM. THEY TELL ME THAT THERE IS STILL NO REPAIR AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051322November 29, 2017
AIR BAGS
"TAKATA RECALL" THERE ARE STILL NO REMEDY FOR THIS HAZARDOUS RECALL ON MY CAR. I AM AND FEEL VERY SCARED AND WORRIED ABOUT MY SAFETY AND THAT I COULD HAVE A SERIOUS INJURY OR DEATH DUE TO THIS PROBLEM. I DO NOT WANT THE CAR BUT CAN'T SELL IT BECAUSE OF THIS ISSUE. THE MANUFACTURER SHOULD TAKE RESPONSIBILITY HAVE OTHER ALTERNATIVES AND/OR OPTIONS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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