Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11228211July 1, 2019
AIR BAGS
2013 MERCEDES BENZ 350 W4. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228355June 29, 2019
AIR BAGS
TAKATA RECALL; WHAT IS A REASONABLE TIME? I GOT THE LETTER IN FEBRUARY AND STILL NO FOLLOW-UP FROM MY DEALER. I AM WORRIED ABOUT HAVING THE AIRBAG EXPLODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223174June 28, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. WHILE DRIVING 20 MPH WITH A PASSENGER IN THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS INFORMED LAST YEAR THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). LEITH MERCEDES-BENZ (5607 CAPITAL BLVD, RALEIGH, NC 27616, (919) 573-5050) WAS CONTACTED AND STATED THAT THE REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228270June 28, 2019
STEERING
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE POWER STEERING INDICATOR ILLUMINATED AND MALFUNCTIONED. THE CONTACT CALLED MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 609-0902) AND WAS ADVISED TO CALL AAA TO HAVE THE VEHICLE TOWED TO THEIR FACILITY EVEN IF IT WAS STILL UNDER WARRANTY. THE CONTACT WAS ABLE TO STEER THE VEHICLE HOME. THE POWER STEERING INDICATOR TURNED OFF OVER THE NEXT FEW DAYS, BUT THE VEHICLE REMAINED PARKED AT THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222663June 26, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN ANTONIO (9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 366-9600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221865June 22, 2019
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL PARTS ARE NOT IN AND HAVE BEEN WAITING OVER A YEAR. MY WIFE AND I ARE VERY CONCERNED ON SAFETY AND RESALE VALUE OF THE CAR. MY WHEEL COVERS ARE ALSO RUSTING AND I WAS PROMISED REPLACEMENTS FOR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221184June 19, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE LOCAL DEALER (MERCEDES-BENZ OF SOUTH BAY, 3311 PACIFIC COAST HWY, TORRANCE, CA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220871June 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PLAZA MERCEDES-BENZ (11910 OLIVE BLVD, CREVE COEUR, MO 63141, (314) 266-5469) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220110June 17, 2019
AIR BAGS
2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220250June 15, 2019
AIR BAGS
TAKARA RECALL MERCEDES IS NOT CONTACTING ME A D REMEDY ARE STILL NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219976June 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT MERCEDES-BENZ OF BROOKLYN (1800 SHORE PKWY, BROOKLYN, NY 11214, (718) 258-5100) WAS UNABLE TO SCHEDULE AN APPOINTMENT FOR A RECALL REPAIR WITHIN A REASONABLE TIME. THE DEALER INDICATED THAT THEY WOULD FOLLOW UP WHEN THE PARTS BECAME AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 19V010000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AUTHENTICATED. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219229June 11, 2019
AIR BAGS
RECALL 19V010. PARTS ARE STILL NOT AVAILABLE AT DEALER. WE NEED TRANSPORTATION, CAN'T TRADE IN ARE SELL WITHOUT A SUBSTANTIAL LOST AND I'M CONCERNED ABOUT DRIVING WITH FRONT SEAT PASSENGER. MERCEDES SHOULD REPAIR OR BUY BACK THE CAR AT FAIR AND REASONABLE PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219335June 11, 2019
AIR BAGS
TAKATA INFLATORS, REPLACEMENT PART NOT AVAILABLE UNTIL APRIL 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218898June 10, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALEXANDRIA MERCEDES-BENZ (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218910June 10, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF WESTMONT AT 630-537-0313 (LOCATED AT 200 E OGDEN AVE, WESTMONT, IL 60559) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219143June 10, 2019
FUEL/PROPULSION SYSTEM
OUR CAR HAS DEVELOPED A SERIOUS FUEL LEAK ON THE DRIVERS SIDE REAR. WHEN THE TANK IS FILLED TO CAPACITY, OR NEAR CAPACITY, A SERIOUS GASOLINE ODOR DEVELOPS. THE OTHER NIGHT WHEN WE DISCOVERED THIS PROBLEM, OUR ENTIRE HOME BECAME ENGULFED IN THESE FUMES AND WE HAD TO REMOVE THE CAR FROM THE GARAGE AND PUT IT OUT ON THE STREET. ALSO, WHEN WE MOVED THE CAR OUT OF THE GARAGE, WE NOTICED GASOLINE WAS DRIPPING FROM UNDER THE CAR AND FORMED TRAIL OF GAS ALL THE WAY OUT INTO THE STREET. THE LEAK IS CAUSED BY A FAULTY FUEL FILTER/FILTER HOUSING. THIS PARTICULAR PART IS WHAT WAS RECALLED AND REPLACED BY MERCEDES BENZ IN THE 20011 AND 2012 MODEL YEARS. OUR CAR IS A MODEL YEAR 2010, BUT IT HAS THE SAME FUEL FILTER (PART #2214700390 FROM AUTOHAUS AZ)) AND IF YOU SHOP FOR A NEW ONE, YOU CAN SEE IT IS THE SAME FOR THE YEARS 2010 THRU 2012. THE FUEL FILTER IS AT THE TOP OF THE TANK AND CAN EASILY BE REPLACED BY REMOVING THE RIGHT REAR PASSENGER SEAT. HOWEVER, THE ODOR AND FUMES AT TIMES WILL ENTER THE CABIN OF THE VEHICLE, AND IF THE CAR IS PARKED ON AN INCLINE, LEANING FROM RIGHT TO LEFT, I AM SURE GAS CAN TRAVEL ACROSS THE UNDERCARRIAGE AND OVER THE HOT EXHAUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218766June 9, 2019
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218534June 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 19V010000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF HANOVER AT 781-924-4200 (LOCATED AT 1877 WASHINGTON ST, HANOVER, MA 02339) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218592June 7, 2019
AIR BAGS
THIS AIRBAG RECALL WHICH " COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH" WAS REPORTED JAN 18, 2019 AND I RECEIVED NOTICE MARCH 2019 (NO DATE WAS NOTED ON THE LETTER). IT IS NOW 7-JUN 2019 AND PER MY INTERIM NOTICE I SHOULD FILE A COMPLAINT IF " AN AUTHORIZED MERCEDES-BENZ DEALER FOR ANY REASON IS UNABLE TO REMEDY THE SITUATION WITHOUT CHARGE, OR WITHIN A REASONABLE AMOUNT OF TIME, PURSUANT TO LAW 49 U.S.C. CHAPTER 301." I BELIEVE THAT >5 MONTHS EXCEEDS A "REASONABLE AMOUNT OF TIME" TO DRIVE MY VEHICLE WITH A KNOWN RISK OF DEATH TO IT'S OCCUPANTS. PLEASE LET ME KNOW HOW TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218343June 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILMINGTON (LOCATED AT 3801 LANCASTER PIKE, WILMINGTON, DE 19805, (302) 995-2211) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED THE DEALER WAS AWARE OF THE RECALL AT THE TIME OF PURCHASE BUT DID NOT DISCLOSE. I DID CALL HEADQUARTERS AND WAS TOLD BAGS SHOULD BE AVAILABLE BY SEPT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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