Mercedes-Benz GLC-Class Complaints

782 consumer complaints on file.

#11016497August 21, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WESTMINSTER MERCEDES BENZ DEALER, LOCATED ON 10391 WESTMINSTER BLVD, WESTMINSTER, CO 80020, WHERE IT WAS INFORMED THAT THE RECALL WAS PENDING AND THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013908August 9, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ZT MOTORS IN FORT WALTON BEACH, FLORIDA WAS CONTACTED ABOUT THE RECALL TWICE AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012763August 4, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF RICHMOND LOCATED AT 8225 W BROAD ST, HENRICO, VA 23294; (804) 755-9300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-367-6372, BUT WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010178July 24, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE CONTACT CONTACTED THE MERECEDEZ BENZ OF FLORENCE DEALER WHO INFORMED THE CONTACT THAT THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE AND THE VEHICLE WAS SAFE TO USE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005460July 15, 2017
WHEELS
THE BACK TWO REAR TIRES ARE SLIPPING AND ALREADY WORN OUT UNLIKE THE FRONT TWO TIRES OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005345July 14, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000892June 23, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V1140000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000195June 20, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME FOR THE PARTS TO ARRIVE FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/23/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993876June 8, 2017
SERVICE BRAKES
SOON AFTER PURCHASING MY GLC300 IN MARCH 2016 THE BRAKES STARTED SQUEALING BADLY, BOTH GOING FORWARD BUT MOSTLY BACKING UP.AFTER MANY TRIPS BACK TO DEALERSHIP THEY FINALLY TOLD ME THERE WAS A PROBLEM WITH BRAKE PADS. MERCEDES CAME OUT WITH A FIX AND I HAVE HAD IT DONE 2-3 TIMES AND THE BRAKE SQUEAL HAS NOT BEEN FIXED. AT THIS TIME IT IS GOING BACK AGAIN SO THEY CAN RECREATE THE SQUEAL. FROM ALL MY RESEARCH I HAVE FOUND OUT THAT THEY KNEW THERE WAS A PROBLEM AND IT WAS NEVER DISCLOSED TO ME WHEN I BOUGHT THE CAR, HAD I KNOW I WOULD NEVER HAVE BOUGHT THIS CAR. I FEEL I AM LEFT WITH A PROBLEM THAT MAY NEVER BE FIXED. IRONICALLY I HAVE HAD A 2017 GLC300 AS A LOANER AND IT ALSO HAS THE SAME BRAKE SQUEAL WHILE BACKING UP. AGAIN THEY CONTINUE TO SELL THESE CARD KNOWING THEY ARE NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992843June 2, 2017
ENGINE
A RECALL WAS ISSUED ON MY VEHICLE 4 MONTHS AGO AND THE DEALER AND MANUFACTURER ARE STILL STATING THAT THEY DO NOT HAVE THE PART TO PROPERLY REPAIR THE VEHICLE. THEIR NOTICE STATES THAT THERE IS A CONCERN THAT OVERHEATING OF THE STARTING CURRENT LIMITER COULD CAUSE SURROUNDING COMPONENTS TO MELT & POTENTIALLY CREATE THE RISK OF FIRE. I NEED THIS ISSUE FIXED BY THE MANUFACTURER & 4 MONTHS IS AMPLE TIME FOR THEM TO HAVE THE REPAIR PART AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985863May 15, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981207April 28, 2017
ELECTRICAL SYSTEM, ENGINE
THE ENGINE SUDDENLY WENT UP IN FLAMES WHILE DRIVING,MY WIFE SWITCHED OFF THE IGNITION AND GO OUT OF THE CAR. THERE WAS A BIG HOLE AND MERCEDES AUTHORIZED DEALER SIAD THIS IS A CATASTROPHIC EVENT. THIS CAR IS NEW PURCHASED ON OCTOBER 31ST 2016 MB SAYS THEY WILL REPLACE THE ENGINE AS IT IS IN WARRANTY, BUT SENTIMENTALLY WE ARE SO UPSET , IF THE FIRE WOULD HAVE CAUGHT ON TO GAS TANK. PLEASE SUGGEST. VEHICLE WAS IN MOTION AND SHE WAS DRIVING AT LESS THAN 30 MILES PER HOUR WHEN SHE NOTICED BURNING SMELL AND IMMEDITELY FUMES WERE COMING FROM THE AC VENTS. PLEASE SUGGEST OUR OPTIONS IN THIS CASE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10981302April 28, 2017
SERVICE BRAKES
I HAVE A VERY LOUD SCREECHING SOUND WHEN I TAKE REVERSE. I REPORTED THIS ISSUE WHEN I TOOK THE CAR FOR THE FIRST SERVICE. I WAS TOLD IT WAS FIXED BUT IT CAME BACK WITHIN A WEEK. THOUGH I OWN A NEW CAR FEELS EMBARRASSING WHEN I REVERSE OUT OF MY GARAGE WHEN THE WHOLE NEIGHBORHOOD COULD HEAR THE SCREECHING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979182April 18, 2017
SERVICE BRAKES
SQUEALING BRAKES! AT AROUND 6K MILES THE BRAKES STARTING SQUEALING. IT WAS VERY LOUD AND EMBARRASSING. WE TOOK IT IN AND THEY REPLACED THE BRAKES, THE ISSUE STILL PERSISTED. WE'VE SINCE BEEN TOLD THE MANUFACTURER ACCIDENTALLY PACKAGED THE DEFECTIVE BRAKES SO OUR DEFECTIVE BRAKES WERE REPLACED WITH ANOTHER SET OF DEFECTIVE BRAKES. THAT WAS SIX MONTHS AGO (4/2017 NOW) AND WE ARE STILL HAVING THE SQUEALING ISSUE AND HAVE NOT BEEN OF MADE AWARE OF WHEN THE MANUFACTURER WILL ACTUALLY HAVE THE CORRECT REPLACEMENT BRAKES. THIS IS COMPLETELY UNACCEPTABLE AND GIVES ME ABSOLUTELY NO CONFIDENCE IN THE MERCEDES BENZ BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971793April 11, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ GLC300. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THERE WAS AN ABNORMAL BURNING ODOR COMING FROM THE VEHICLE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 06/02/17*LJ *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10971802April 11, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE EXPERIENCED RECURRENT BUT INTERMITTENT ISSUES WITH THE TRANSMISSION/ACCELERATION OF MY MERCEDES GLC 300 2017. TODAY, AFTER I WENT UP AND THEN DOWNHILL, THE CAR SLOWED DRAMATICALLY ON ITS OWN. WHEN I PUSHED THE GAS PEDAL TO THE FLOOR, THE CAR DID NOT RESPOND IMMEDIATELY. AFTER SEVERAL SECONDS, THE CAR STARTED TO ACCELERATE. IN THE MEANTIME, I WAS WORRIED I WOULD BE REAR-ENDED BY TRAFFIC BEHIND ME. I HAVE HAD SIMILAR PROBLEMS IN THIS SAME SPOT (WHICH I DRIVE NEARLY DAILY) IN THE PAST, SUGGESTING GOING OVER THE HILL HAS SOMETHING TO DO WITH IT (E.G., ONCE, IN THIS SPOT, WHEN MY DAUGHTER WAS IN THE CAR WITH ME, THE CAR JERKED SO STRONGLY WHEN IT STARTED TO GO THAT MY DAUGHTER THOUGH WE WERE INDEED REAR ENDED). ALTHOUGH THIS SPOT MOST OFTEN REVEALS THE PROBLEM, THE ISSUE HAS HAPPENED ON FLAT AREAS AS WELL. FOR INSTANCE, PULLING OUT OF A SHOPPING CENTER, I SIMILARLY FOUND THE ACCELERATOR NON RESPONSIVE. DRIVING MY DAUGHTER TO TENNIS ONE DAY, THE CAR REPEATEDLY JERKED DRAMATICALLY WHEN SHIFTING, PRIMARILY IN 2ND AND 3RD. GENERALLY, THE ISSUES SEEM TO HAPPEN MOST FREQUENTLY IN THESE GEARS. ALTHOUGH THE TRANSMISSION SEEMS TO CONSISTENTLY TAKE LONGER TO SHIFT IN THESE GEARS, THE MORE DRAMATIC PROBLEMS DO NOT HAPPEN DAILY, MAKING IT HARD TO TROUBLE SHOOT (WHEN I TOOK IT TO MY DEALER, THEY RAN THEIR COMPUTER TESTS, AND COULD NOT DETECT ANY PROBLEMS). I AM WORRIED, THOUGH, THAT I WILL EVENTUALLY BE REAR ENDED OR OTHERWISE HAVE THIS PROBLEM LEAD TO AN ACCIDENT. I HAVE SEEN SOME OTHER REPORTS OF THIS ISSUE IN ONLINE FORUMS, AND HOPE NHTSA CAN CHECK INTO OR AT LEAST TRACK IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971736April 10, 2017
ELECTRICAL SYSTEM, ENGINE
THIS CAR IS SUBJECT TO A SAFETY RECALL DATED MARCH 8, 2017. MANUFACTURER AND DEALER HAVE FAILED TO OFFER REMEDY WITHIN 60 DAYS. I AM TOLD BY BOTH MERCEDES BEN USA AND BY THE LOCAL DEALER FROM WHICH WE PURCHASED THE VEHICLE (PURCHASED NEW) THAT NO REMEDY IS CURRENTLY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969313March 29, 2017
SERVICE BRAKES
THE VEHICLE WAS PURCHASED BRAND NEW IN MARCH 2016. A COUPLE OF MONTHS LATER THE VEHICLE STARTED SQUEAKING WHENEVER IT WAS PUT IN REVERSE AND THE BRAKES APPLIED. THE DEALER SAID MERCEDES WAS AWARE OF THE PROBLEM AND WORKING ON A FIX BUT THERE WAS NOTHING THEY COULD DO AT THIS TIME. THE SQUEAK BECAME LOUDER AND LOUDER OVER TIME. IT ACTUALLY WOULD IRRITATE PEOPLE WITH THE NOISE IT MADE. AFTER WAITING A YEAR THE VEHICLE WAS BROUGHT IN FOR ITS FIRST SERVICE. THE DEALER RELUCTANTLY CHANGED THE BRAKE PADS AND LET US TAKE THE VEHICLE HOME. IT SCREECHED THE NEXT MORNING. IT WAS RETURNED TO THE DEALER. THEY APPLIED SOME COMPOUND ON THE ROTORS. THAT SEEMED TO WORK FOR A DAY OR TWO. IT WAS NOT AN AUTHORIZED MERCEDES SOLUTION AND THE DEALER DID SAY IT MAY NOT WORK. RIGHT NOW WE HAVE A VEHICLE THAT SCREECHES LOUDLY AND CAN'T GET RID OF IT. MERCEDES IS STILL STONEWALLING YET CONTINUES TO SELL THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958464March 3, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958319March 2, 2017
SERVICE BRAKES
I PURCHASED A MERCEDES GLC 300 2017 IN SEPTEMBER IN DELRAY BEACH AND WHEN I APPROACHED 3500 BREAKS STARTED TO SQUEAL. I TOOK THE CAR IN AND THEY SAID THEY WOULD ORDER NEW BREAKS. THIS WAS 2 MONTHS AGO AND NOTHING HAS HAPPENED YET NO FIXES AND THEY WEREN'T EVEN AWARE THAT MANY CONSUMERS HAD COMPLAINED PREVIOUSLY. THEY KEEP GIVING ME THE RUN AROUND THAT THE PARTS ARE COMING FROM GERMANY ETC. I BET YOU IF THEY WERE TRYING TO SELL A CAR THEY WOULD HAVE BROUGHT THAT CAR FASTER THAN MY BREAKS. CAR IS STILL SQUEALING AND WAITING FOR A FIX. MERCEDES SLOGAN IS THE BEST OR NOTHING ELSE ?! WELL..... DEFINITELY NOT THE BEST EXPIRIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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