Mercedes-Benz · Model Report
Mercedes-Benz EQB-Class2024
Showing safety data for the 2024 model year only.
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Mercedes-Benz · Model Report
Showing safety data for the 2024 model year only.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 EQB 250+, 2022-2024 EQB 300 4MATIC, and EQB 350 4MATIC vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 EQB 250, EQB 300 4MATIC, and EQB 350 4MATIC electric vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
I am currently leasing a 2024 Mercedes-Benz EQB 250+. The vehicle displayed a warning related to the high-voltage battery system, indicating a potential malfunction and safety risk. I was advised that there may be an issue involving the high-voltage battery that could lead to battery failure and/or an increased risk of fire. Due to this warning, I no longer feel the vehicle is safe to operate or park near my home or other structures. The warning first appeared on the vehicle's dashboard while the vehicle was in normal use. The condition creates a significant safety concern because a high-voltage battery failure could potentially result in loss of propulsion, vehicle disablement, or a battery thermal event. The vehicle has been inspected and/or is scheduled for inspection by an authorized Mercedes-Benz dealership. The issue was brought to the attention of Mercedes-Benz of Rocklin. During my communications with the dealership, I was advised to pursue a vehicle buyback due to the severity of the situation and concerns surrounding the high-voltage battery. However, after I began pursuing that option, I was later informed that a buyback would not proceed. This conflicting guidance has left me with a vehicle that I have concerns about operating safely. Although I was initially led to believe the issue was significant enough to warrant a buyback, I am still in possession of the vehicle and continue to have concerns regarding the safety and reliability of the high-voltage battery system. The vehicle can be made available for inspection upon request. I am submitting this complaint because I believe a potential defect involving the high-voltage battery system presents a risk to drivers, passengers, and the public. I request that NHTSA review and investigate this issue to determine whether additional action is necessary to protect consumers.
No injuries · No fire · No crash
I was driving very slowly down a residential side street and started to pull over to the right side to park behind a car. This parking spot was on a slight incline and the curb was made up of two slanted cobblestones. After I moved in to position within about 2 ft from the car in front of me, my car quickly accelerated and slammed in to it. While I did not notice it at the time, after noticing the nature of the damage to both cars, it appeared as though the car may have tried to swerve from the curb. I believe the front sensors detected there was something in the way and the car swerved left hitting the parked car in front of me. There were no warnings before the event and I did not notice the warnings on the dashboard when the car collided because I was too upset and got out quickly, but I definitely noticed that the dashboard was lit up. Progressive Insurance, Mercedes Customer Service and Hanover MA Dealership, and Norwell Collision have all since been involved. The car was towed to the body shop immediately after the incident. Mercedes Service at first advised me to keep the car as is until they had a chance to run tests, but then advised us to get the car repaired at the body shop so we didn't wait to long to get it back (I had told them that I would not drive it again unless Mercedes ran full diagnostics and convinced me that it was safe to drive). The body shop made the repairs and then delivered the car to Mercedes Hanover to run tests. They believe the car is fine and are delivering it back to the body shop where we are supposed to pick it up. Progressive has mailed claim checks which we are using to pay the body shop, however this is not an admittance of any wrong doing. I strongly believe that the car was at fault.
I own a 2024 Mercedes-Benz EQB 300 4MATIC, VIN [XXX], manufactured in XXX. I am requesting a formal safety review regarding NHTSA recall 26V073, involving potential high-voltage battery fires. The official NHTSA recall report lists XXX, as the last affected vehicle production date. However, page 5 states that the supplier production correction became effective for vehicles produced from XXX onward. My vehicle was manufactured between these dates but does not appear to qualify for the replacement recall. I do have multiple battery charging failures. I have reached out to benz as well. Please open a formal customer assistance case, provide a case number, and respond in writing with the findings of your technical review. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
Learning that my vehicle is subject to a battery-related recall has seriously undermined my trust. Battery defects in electric vehicles can present risks that include thermal events, loss of vehicle functionality, and other potentially dangerous situations. My vehicle has had warning signs, I received emails about the risks my vehicle can present directly from Mercedes. I have had my vehicle in the service department two times in two months for this same issue. My vehicle is overheating while charging.
No injuries · No fire · No crash
I am submitting this complaint regarding a serious safety issue involving my vehicle. For an extended period of time, this vehicle has experienced recurring starting failures. On multiple occasions, the vehicle would not start, requiring service visits to the dealership. Despite repeated repair attempts, the dealership was unable to identify the root cause of the problem and typically performed only software updates. I was repeatedly informed that no specific defect could be found.Recently, the issue escalated into a much more dangerous event. While driving, the engine suddenly shut down without warning. The loss of engine power occurred during normal vehicle operation and created a significant safety hazard. This unexpected engine shutdown could have resulted in a collision, serious injury, or loss of vehicle control, particularly if it had occurred in heavy traffic or at highway speeds.What is especially concerning is that this incident appears to be related to the same unresolved condition that has resulted in multiple prior service visits. The vehicle has a documented history of similar symptoms, yet the underlying cause has never been identified or permanently corrected.Based on the repeated failures, unsuccessful repair attempts, and the recent engine shutdown while driving, I am concerned that this vehicle may have a safety-related defect affecting its reliability and safe operation. I am submitting this complaint so that the issue can be investigated and evaluated for potential broader safety implications.The vehicle continues to cause concern whenever it is driven because there is no assurance that the engine will not shut down again unexpectedly.
No injuries · No fire · No crash