Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11509860March 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I have a mercedes c300 2017 and recently I was driving my car and the check engine light came on all of a sudden so I took it to my local shop to diagnose it they told me it was the PCV valve, so I called mercedes and they’re telling me that this is not covered and of course my warranty is no longer covered I have about 63k miles on the car. Mercedes is saying they don’t have a recall for this but I’ve googled around and multiple people are saying the same issue happened to them around the 55-65k range. It’s super frustrating that this doesn’t flag a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509898March 2, 2023
ENGINE
The contact owns a 2015 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The check engine warning light was illuminated. The vehicle was towed to Safety Auto Repair where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 90,449.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509683March 1, 2023
ENGINE, POWER TRAIN
The contact owns a 2013 Mercedes-Benz C350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that after several attempts, the vehicle restarted with several unknown warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the valve cover gasket and various other unknown components needed to be replaced; however, no repair was completed. The vehicle was then taken to an independent mechanic however, the failure could not be duplicated. The vehicle remained at the independent mechanic awaiting a diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509704March 1, 2023
SUSPENSION
My vehicle had started swerving when I had hit the brake. I noticed that my rear subframe had been rotting and did more research only to find that this was a common problem amongst Mercedes Benz owners. This is a huge safety issue as not only does it put my cars entire suspension at risk and cause a life threatening accident to me or others on the road it is also very concerning when my vehicle creaks and makes constant noises when driving. There are times it feels as if my vehicle’s suspension will fall out from under it and has been a clear issue Mercedes is aware of yet I have not received any recall notice nor have I gotten any answer as to how Mercedes can help me fix an issue they continuously overlook and sweep under the rug. I fear that eventually something will happen and have been trying to get an answer as to how to get my vehicle repaired without it coming back on me since the root of the issue lies in MBUSA parts snd not on my own doing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509590February 28, 2023
ENGINE
Driving the 2015 c300 with approx. 69k in miles down the highway and heard a pop and the check engine light came on. The next day there was a rough idle and clanging at low speeds. took to dealership and they quoted me $15k in repairs for a new engine. MB tech said the cylinder #1 is out of spec., and there is scoring on cylinder wall caused by the piston being off center and riding the cylinder wall. After doing research this is a common problem with the m274 engine. How has this not been recalled and taken care of by Mercedes?? At this point i am 'forced' to either come up with $15k for the repairs, or go to MB dealership and try to get into a new car...which i am over $12k upside down on i might add
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509340February 27, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2012 Mercedes-Benz C300. The contact stated that while driving approximately 55 MPH and pressing the brake pedal, the entire vehicle shifted to the left. Additionally, while driving at various speeds the vehicle was unstable and experienced vibration. The vehicle was taken to an independent mechanic who discovered that the subframe of the vehicle had severe rusting and corrosion and that the vehicle was unsafe to operate. The vehicle was not yet repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509155February 26, 2023
FUEL/PROPULSION SYSTEM
When i would turn the car to warm up, it has a hefty gasoline smell. Ive seen a lot of people online talk about the same issue. It seems there is a leak somewhere and it is definitely not safe. Especially when i turn on the heat, it just blows the gasoline into my face. This cant be safe and should definitely be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509160February 26, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Check engine light came on and strong fuel smell. Crankcase ventilation malfunction code was verified by dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509173February 26, 2023
FUEL/PROPULSION SYSTEM
The car smell like gasoline inside, the gas hose connecting the high pressure gas line to the gas tank is licking due a bad connectors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509103February 25, 2023
POWER TRAIN, SUSPENSION
My car’s left side rear subframe is cracked due to corrosion. I started hearing a weird noise a week ago, and my car suddenly veered to the left side when I pressed the brake. I almost crashed my car because the car moved to the left of the yellow line on the road. I searched about this issue on Google and found that many C-Class owners (W204 generation) are experiencing the same issue due to the design flaws/defects by Mercedes-Benz. Now I have to pay up to $10,000 for the repair that is due to a defective part. In other countries like the UK and South Korea, this issue is covered by Mercedes-Benz, but in the United States, it is not covered. The repair is done at owner’s expense. I fear driving now because my car steers to the left when I press the brake. The rear subframe must be recalled since this issue is now common to all C-Class models produced in 2008-2014, and if car accidents occur, many people can be killed. I almost crashed my car due to my rotten subframe. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508844February 24, 2023
SUSPENSION
Car violently shakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508516February 22, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Mercedes-Benz C250. The contact stated while driving 70 MPH, there was an abnormal frequency sound coming from the speakers followed by a popping sound. The contact then began to smell a burning electrical wiring odor with white smoke coming from the middle dashboard speaker. The contact immediately pulled over and turned off the vehicle. There was no warning light illuminated. Due to the failure, the contact called her father who towed the vehicle to her home where it remained in her possession. The contact reached out to the manufacturer by email and was informed that there were no recalls on the VIN. The contact was then referred to the NHTSA for further assistance. The vehicle was not repaired. The failure mileage was approximately 305,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508602February 22, 2023
ENGINE
Engine light P052E, This seems to be a common problem with the C300.My concern is that Mercedes Benz hasn’t address the common issue. I own the car less than a year got it from Mercedes dealership and to be honest I expect Mercedes Benz to be better than the this to it customers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508627February 22, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Mercedes-Benz C300. The contact stated that while driving at approximately 75 MPH, a loud popping noise was heard and then the sunroof exploded. The contact stated that there were no injuries sustained from the glass shards that had fallen inside the vehicle. No warning lights were illuminated. The vehicle was not yet taken to an independent mechanic or local dealer to be diagnosed repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508260February 21, 2023
ENGINE, POWER TRAIN
I bought the car with 51k miles . Engine failed at 71k miles , due to piston #1 cracking . Almost caused me to get rear ended on a busy street . I went to the dealership and they charged me $10250 to replace the engine with a remanned long block and they offered a 2 year warranty. 9 months, only 19k miles on “new motor” the “new” engine fails again … same reason piston # 1 cracked failed suddenly on the highway and I had to push the car to safety to the emergency lane while cars where coming.. I went back to dealer demanding a replacement and told them this is a common occurrence and they refused to help me . I called corporate. They refused to help me saying I would have to purchase an engine for the second time out of pocket when it only lasted 9 months. This is a big fault in the m274 engine … it’s also a safety hazard that can cause serious injury, fire , or even a deadly accident. I read that it’s a common issue with these engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508327February 21, 2023
SUSPENSION
The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving at high speeds and depressing the brake pedal, the rear suspension was unstable and felt loose. The contact pulled to the side of the road before continuing to drive. The contact notified an independent mechanic of the failure and was informed that the rear subframe needed to be replaced; however, the vehicle was not diagnosed. The dealer was notified of the failure through voicemail. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508425February 21, 2023
STRUCTURE:BODY
Panoramic sunroof pillars/rails detaching while operating vehicle. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. When operating the vehicle at a moderate speed, the sunroof continued to adjust itself on its own. Belive that there is a risk of the sunroof detaching from the stock plastic rails and that it may not be properly bonded. I do not feel comfortable usuing the Panoramic sunroof for fear of it detaching during driving conditions, putting other motorist and myself in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508445February 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
at 67000 miles the check engine light came on and is was engine code p052e crankcase ventilation regulator valve failure. This failure will cause the ending to exhaust increased contaniments in to the air. This is a know problem by MBUSA and they have changed the part design on new vehicles , this problems comes up right after the cars warranty and they cost to repair is in excess of $2500. For this to be an emission know problem by MBUSA a recall should be issued and this problem corrected under the recall process of the NHTSA ASAP. This has been reported to MBUSA and they have been zero help in this matter. The NHTSA is here to protect our citizens and environment and hopefully you will continue to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508446February 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Failed positive crankcase ventilator after 40,000 miles common problem regulating oil consumption to the engine. Causing oil burn, oil leak, inconsistent oil ventilation. Dealer is aware of the problem. Engine light is on with code P052E. Commonly reported problem for this model on the internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507757February 17, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
When driving I accelerated and then the engine light turned on. after that the car was jolty and turned off completely when stopped. had to force a restart at the light. code that came back was p052E. This is a major and common issue with these cars. part is 400+ dollars. labor is much more since this is a 6 hour job. the work to replace this part is incredibly intensive that makes it impossible for regular car owners to change. Mercedes refuses to recognizes this as a common issue. but the truth is they designed a faulty system that they claim to have updated a handful of times now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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