Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10705070April 11, 2015
SUSPENSION, WHEELS
VIBRATION AT HIGH SPEED AROUND 70 M/H. VIBRATION DURING WARM UP AFTER A COLD START. NOISE COMING OUT FROM UNKNOWN PARTS POSSIBLY SUSPENSION WHEN RUNNING OVER BUMPS AT LOW SPEED AROUND 7 M/H. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700580March 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE WOULD NOT ACCELERATE. THE STABILITY CONTROL INACTIVE, COLLISION PREVENTIVE ASSISTANCE INACTIVE, AND CRUISE CONTROL INACTIVE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE RADAR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695407March 19, 2015
STEERING, ELECTRICAL SYSTEM
I DROVE 500 MILES FROM CHICAGO TO MISSISSAUGA, ONT. CANADA. TRIP WAS UNEVENTFUL. THE DAY AFTER I DROVE THE CAR TO A HONDA CAR DEALERSHIP , IRONICALLY, TO LOOK FOR A CAR FOR A RELATIVE AND PARKED. RETURNING ONE HOUR LATER I WAS ABLE TO OPEN THE DOORS WITH THE REMOTE BUT WHEN I TRIED TO START THE CAR EVERYTHING EXCEPT FOR THE RADIO WENT DEAD. THE CAR WAS TOWED TO THE MERCEDES DEALERSHIP 7 KILOMETERS AWAY. THE PROGRAMMED PART HAD TO BE ORDERED SO IT TOOK TWO BUSINESS DAYS TO GET MY CAR BACK AT A COST OF $1071US. IT WAS TROUBLING TO REFLECT ON THE POSSIBILITY THAT THIS COULD HAVE HAPPENED ON ONE OF THE REST AREAS I STOPPED AT IN THE MIDDLE OF NOWHERE ALONG THE ROUTE. I CAN'T DECIDE WHETHER I WOULD RATHER NOT HAVE THIS SYSTEM AND HAVE MY CAR STOLEN OR LEFT STRANDED WITH THE NEAREST TOWN MILES AWAY. THE DEALERSHIP SAID THE SYSTEM JUST MALFUNCTIONED JUST LIKE A LIGHT WOULD BLOW OUT. NOT GOOD ENOUGH SYSTEM FOR AN EXPENSIVE CAR. THANKS FOR YOUR INVOLVEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694600March 16, 2015
STRUCTURE, ELECTRICAL SYSTEM
I RECEIVE WARNING AFTER I PASS 5 MPH SPEED IF ANY OF THE PASSENGER DOORS OR TRUNK IS OPEN. THE CAR NEEDS TO NOTIFY ME AS SOON AS IT GOES INTO DRIVE MODE. MANUFACTURERS RESPONSE HAS BEEN QUOTED BELOW. "WE TESTED A C300 HERE. IF THE DRIVER DOOR IS OPEN, THERE IS AN IMMEDIATE MESSAGE WHEN THE VEHICLE IS PUT IN GEAR (FORWARD OR REVERSE). HOWEVER, ALL OTHER DOORS RECEIVE A MESSAGE AT APPROXIMATELY 5 MPH. MERCEDES-BENZ RECOMMENDS THAT THE DRIVER MAKE SURE ALL PASSENGERS ARE IN SEATBELTS AND THE DOORS ARE SECURED. " *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691468March 2, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT HEARD A NOISE EMITTING FROM THE STEERING WHEEL. AFTER THE VEHICLE WAS BACKED OUT OF THE DRIVEWAY, A LEAK WAS PRESENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP FRACTURED, WHICH CAUSED A LEAK AND DAMAGED THE BELT. THE DEALER REPLACED THE POWER STEERING PUMP AND THE BELT. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V598000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691566March 2, 2015
STRUCTURE:BODY:DOOR
DOOR RELEASE HANDLE DRIVERS DOOR BROKE OFF. UNABLE TO ESCAPE FROM VEHICLE WITHOUT ROLLING DOWN DRIVERS WINDOW AND CLIMBING OUT. DEALER WELL AWARE OF PROBLEM, BUT STATES IT IS A WEAR AND TEAR ITEM AND NOT A SAFETY ISSUE. WILL ONLY REPAIR UNDER NEW CAR WARRANTY. UTR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691139February 27, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE FAILED TO SLOW DOWN AND CRASHED INTO A CURB. AS A RESULT, THE TWO REAR SEAT PASSENGERS SUSTAINED MINOR LACERATIONS. A POLICE REPORT WAS FILED AND NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FRONT END BODY DAMAGES WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,935. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10691146February 27, 2015
STEERING:COLUMN
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UPON TURNING THE KEY IN THE IGNITION. ALSO, THE GEARS WOULD NOT CHANGE FROM PARK INTO ANOTHER GEAR FROM THE GEAR BOX. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE ELECTRIC FUNCTIONS OF THE VEHICLE WHEN THE FAILURE RECURRED. THE VEHICLE WAS PLACED IN NEUTRAL AND TOWED TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689919February 23, 2015
ENGINE, FUEL/PROPULSION SYSTEM
WHILE MY CAR WAS RUNNING IN MY DRIVEWAY PRIOR TO DRIVING, THE ENGINE CAUGHT FIRE, TOTALING THE VEHICLE. THERE ARE NO OPEN RECALLS ON THIS SPECIFIC CAR, BUT WAS TOLD BY THE FIRE INVESTIGATOR THAT IT WAS EITHER ELECTRICAL OR FUEL PUMP RELATED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10690164February 23, 2015
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
## VIN PASSED ## MERCEDESCOLLISION AVOIDANCE DISENGAGED SCREEN POPPED UP, STOPPED VEHICLE AT STOP SIGN, THEN A DELAY IN ACCELERATION HAPPENED LEAVING US SUSPENDED IN THE MIDDLE OF THE ROAD WHERE WE WERE ALMOST HIT BY ANOTHER VEHICLE. GAS WOULD ONLY ENGAGE AFTER 10 SECOND DELAY AFTER I APPLIED CONSTANT PRESSURE. AT THE SAME TIME, THE IGNITION SWITCH IS NOT ENGAGING. I HAD TO PRESS THE START BUTTON FIVE TIMES TO FINALLY START THE VEHICLE ONCE I PULLED OVER AND TURNED OFF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689699February 20, 2015
ELECTRICAL SYSTEM, STEERING
I RECENTLY HAD AN ISSUE WITH MY EIS ON MY 2010 C300, THE CAR HAD ROUGHLY 60000 MILES WHEN THE ISSUE OCCURRED. I PARKED MY CAR IN A PARKING GARAGE, AND WHEN I WENT TO LEAVE WORK, THE CAR WOULDN'T START. THE STEERING COLUMN WAS LOCKED, AND I WAS UNABLE TO PUT THE CAR IN NEUTRAL. THE ISSUE SEEMS TO BE ONE THAT OCCURS IN A LARGE NUMBER OF MERCEDES CARS WITH SIMILAR MAKE/MODEL/MILEAGE, WHICH IS GENERALLY RIGHT OUTSIDE OF THE MILEAGE FOR THE STANDARD WARRANTY. MERCEDES DOESN'T ALLOW THE ISSUE TO BE FIXED BY LICENSED DEALERS, AND CAN ONLY BE FIXED BY A DEALERSHIP. I BELIEVE THIS TO BE A CONFLICT OF INTEREST AND SOMEWHAT OF AN ETHICAL DILEMMA. I AM NOT SURE IF THE EIS WOULD EVER GO OUT WHILE DRIVING, BUT IF SO, THAT COULD RESULT IN SAFETY ISSUES FOR THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683415February 14, 2015
STRUCTURE
ON APPROXIMATELY 10/06.2014 THE DRIVER SIDE DOOR HANDLE ON MY 2010 MERCEDES BENZ C 300 4 MATIC FAILED TO ALLOW THE DOOR TO BE OPENED FROM THE INSIDE OF THE CAR. ON 02/14/2015 THE PASSENGER SIDE DOOR HANDLE FAILED TO ALLOW THE DOOR TO BE OPENED FROM THE INSIDE OF THE CAR. IN THE EVENT OF AN ACCIDENT SUCH AS FIRE OR SUBMERGED IN WATER NEITHER THE DRIVER NOR THE PASSENGER WOULD BE ABLE TO ESCAPE THE VEHICLE. I HAVE BEEN DRIVING OVER 50 YEARS AND HAVE OWNED 50+ VEHICLES. I HAVE NEVER HAD A VEHICLE INTERIOR DOOR HANDLE TO FAIL TO OPEN FROM THE INSIDE ON ANY VEHICLE I HAVE EVER OWNED. TO HAVE BOTH THE PASSENGER SIDE DOOR AND THE DRIVER'S SIDE DOOR TO BECOME INOPERABLE WITHIN A 6 MONTH PERIOD ON A MERCEDES BENZ SEEMS INCREDIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682060February 9, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED THAT THE SEAT BELT FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682327February 9, 2015
ELECTRICAL SYSTEM
ON 11/1/14 I FILED A COMPLAINT ABOUT SAFETY ISSUES WITH MY NEW 2015 MERCEDES, C300 (ODI # 10664470) THAT PERTAINED TO DEBRIS ENTERING THE ENGINE COMPARTMENT FROM THE TOP, NEAR THE WINDSHIELD, AND OTHER ISSUES WITH THE COMMAND "RADIO", "TOUCH PAD" & KEYLESS ENTRY LOCKING SYSTEMS. I UNDERSTAND THESE SYSTEMS ARE NOT PROPRIETARY TO MERCEDES AND SO ARE IN MANY OTHER LUXURY MODELS. I'VE REC'D NO FEEDBACK FROM THE DAIMLER CORP OR FROM YOUR OFFICE. NOW A NEW ISSUE DEVELOPED WHERE THE KEYLESS GO WOULDN'T ALLOW ME TO EITHER ENTER THE VEHICLE OR SOUND THE "PANIC" ALARM. THE COMPANY DOESN'T KNOW HOW OR WHY THIS COULD HAPPEN OR HOW TO FIX IT. I'M ESPECIALLY CONCERNED WITH THE INABILITY TO USE THE PANIC BUTTON, WHICH IS THERE IN CASE OF A CRIMINAL OR MEDICAL EMERGENCY. WHAT A SURPRISE WHEN YOU GO FOR IT AND IT DOESN'T WORK. THERE IS NO BACK UP SHOULD THE BATTERY FAIL TO WORK. I BELIEVE THIS IS ANOTHER SAFETY ISSUE WITH THIS CAR AND WOULD APPRECIATE IT IF YOUR OFFICE WOULD TAKE ME SERIOUSLY AND CONTACT ME BEFORE SOMEONE IS INJURED OR KILLED.. THANK YOU.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681474February 5, 2015
EXTERIOR LIGHTING
MY CAR IS ALWAYS PARK IN THE BACK OF MY YARD.. AND I ALWAYS CHECK AROUND MY CAR REGARDLESS OF WHERE I AM... DROVE TO WORK WHICH TOOK ABOUT 15 MINUTES AND NOTICE WHEN I GOT IN MY CAR TO GO TO LUNCH THE FOG LIGHT WAS OUT ON THE LEFT DRIVING SIDE AND THE RIGHT FOG LOG IS CRACK ALSO.. NO OTHER VEHICLES PARKS IN FRONT OF ME BECAUSE I PARK FACING THE BUILDING OF MY WORKPLACE. TOOK IT TO THE DEALER SHIP SHE ADVISE THAT SOMEONE BURST THE FOG LIGHT OUT ON THE LEFT DRIVE SIDE AND GAVE ME A QUOTE OF $350 TO FIX FOR EACH FOG LIGHT... ADVISE COULDN'T BE POSSIBLE BECAUSE OF HOW PECULIAR I AM WITH HOW AND WHERE I PARK AND BECAUSE I CHECK MY VEHICLE BEFORE ENTERING TO DRIVE... I USE TO DRIVE WITH MY FOG LIGHTS ON COMMUTING BACK AND FORTH TO WORK. THE ONLY THING I CAN SEE IS THAT IT GOT OVERHEATED BUT HOW BECAUSE OF THE SHORT COMMUTE TIME... TRYING TO UNDERSTAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680906February 3, 2015
STRUCTURE:BODY:DOOR
THE PIECE OF PLASTIC THAT SERVES AS AN ATTACHMENT FOR THE PULL CORD FROM THE INSIDE DOOR HANDLE BROKE. THIS MADE IT IMPOSSIBLE TO OPEN THE FRONT PASSENGER DOOR FROM THE INSIDE. I BELIEVE THIS IS A SAFETY HAZARD SINCE THE PASSENGER IS TRAPPED INSIDE THE CAR AND CANNOT EXIT EASILY. IN AN ACCIDENT SITUATION, THIS WOULD BE A REAL HAZARD. I DISCUSSED WITH LOCAL DEALER, WHO ADVISED THIS HAPPENS ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679956January 30, 2015
STRUCTURE:BODY
THE PASSENGER SIDE OF THE CAR GOT FLOODED WITH WATER. THE DEALERSHIP FOUND THAT THE LEAK WAS FROM THE RIGHT SIDE SUNROOF DRAIN AND THAT THEY WOULD HAVE TO REMOVE THE HEADLINER AND PASSENGER SIDE INTERIOR CARPETING TO ACCESS THE AFFECTED AREAS. THE $795 ESTIMATE BALLOONED TO $1600 WHEN THEY SAID THAT THE SEATING WOULD HAVE TO BE REMOVED TO REMOVE THE ENTIRE CARPET BECAUSE THERE WAS MORE WATER THAT HAD GOTTEN INTO THE CAR THAN THEY ORIGINALLY THOUGHT! THIS SOUNDS LIKE A DESIGN DEFECT IN THIS VEHICLE! THIS COULD BE DANGEROUS WITH THE ELECTRIC POWER AND HEATED SEATS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679748January 29, 2015
STEERING, SUSPENSION
I STARTED THE ENGINE AND THE POWER STEERING FAILURE WARNING CAME ON. TRUE ENOUGH, IT WAS A STRUGGLE TO STEER MY CAR BACK HOME - I WAS JUST 3 MINUTES AWAY FROM HOME. THE CAR WAS TOWED THE NEXT MORNING TO AUTOHAUS ON EDENS IN NORTHBROOK, IL. I DID A GOOGLE SEARCH AND FOUND OUT THAT THERE HAS BEEN A RECALL FOR THIS EXACT PROBLEM IN EUROPE SINCE DEC 2014. I WAS SHOCKED THAT OWNERS IN THE US WERE NOT WARNED OF THIS POTENTIAL PROBLEM AND THERE HAS BEEN NO RECALL ISSUED. IF THIS HAD HAPPENED ON THE FREEWAY, IT LIKELY WOULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT AND MY SAFETY COULD HAVE BEEN JEOPARDIZED. I WOULD LIKE OTHER OWNERS OF THE 2015 MERCEDES BENZ C CLASS TO BE ALERTED TO THIS POTENTIALLY SERIOUS MECHANICAL PROBLEM AND THE NHSTA TO INVESTIGATE WHY THERE HAS BEEN NO RECALL ISSUED IN THE US......UPDATED 12/17/15 *BF BOTH AXLES FRONT AXLES HAD TO REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676862January 21, 2015
ENGINE
BELT TENSIONER IS FAILING WHICH IS CAUSING DAMAGE TO THE SERPENTINE BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676804January 20, 2015
ENGINE
CAMSHAFT INTAKE ADJUSTER REPLACED THERMOSTAT SEALS REPLACED CHAIN TENSIONER REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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