Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10883234July 13, 2016
FUEL SYSTEM, GASOLINE
2016 MERCEDES BENZ C-300. CONSUMER WRITES IN REGARDS TO VEHICLE FUEL SYSTEM CAUSES GAS STATIONS NOZZLE TO DISENGAGE PREMATURELY, WHICH MAKES FILLING FUEL TANK DIFFICULT. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884665July 13, 2016
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS AND INTERIOR LIGHTING FAILED. UPON EXITING THE VEHICLE, THE INTERIOR LIGHTING REMAINED ILLUMINATED AND DRAINED THE BATTERY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876825June 27, 2016
STEERING
ELECTRIC STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876891June 27, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE ATTEMPTING TO RESTART THE VEHICLE, THE ELECTRONIC POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876724June 27, 2016
STRUCTURE:BODY
I ONLY HAVE 30,000 MILES ON MY 2010 C300. THE DRIVER INTERIOR DOOR LATCH BROKE LEAVING ME UNABLE TO OPEN THE DOOR. I TOOK TO DEALER AND I EVEN HAD AN EXTENDED BUMPER TO BUMPER WARRANTY TILL 60,000 MILES... THE DEALER OR THE WARRANTY WOULD NOT COVER MY DOOR LATCH, STATING IT IS WEAR AND TEAR... THIS PART IS CHEAP PLASTIC, THAT IS PULLED ON NUMEROUS TIMES A DAY. PLASTIC IS NOT DURABLE, ESPECIALLY IN STATES WITH MULTIPLE EXTREMES IN TEMPERATURES. IT WAS $150 JUST TO REMOVE THE DOOR PANEL BY THE MERCEDES DEALER TO TELL ME THAT IT WOULD NOT BE COVERED. THEY TOLD ME THAT THE PART IS $618 PLUS LABOR, MAKING THE TOTAL CLOSE TO $1000. I HAVE RHEUMATOID ARTHRITIS, LUPUS AND POLYMYOSITIS, MAKING IT PAINFUL TO TRY AND REACH OUT AN OPEN WINDOW TO OPEN DOOR BY USING EXTERIOR HANDLE. I RECENTLY HAD A DEAD BATTERY AND NEEDED TO BE INSIDE MY CAR FOR SAFETY, BUT WAS UNABLE THEN TO OPEN CAR UNTIL HELP CAME. I COULD NOT PHYSICALLY CLIMB OVER CENTER CONSOLE TO GO OUT PASSENGER SIDE. LIVING IN A STATE WITH EXTREME TEMPERATURES, THIS COULD BE FATAL. AFTER RESEARCHING MY PROBLEM, MANY HAVE HAD THE SAME ISSUE. 17 ON THIS SITE ALONE. THIS IS NOT WEAR AND TEAR! THE HANDLE IS CHEAP PLASTIC, THAT BRAKES VERY EASILY. PLEASE HELP, THIS IS A VERY EXPENSIVE SAFETY REPAIR! I HAVE EVEN HEARD OF SOME PEOPLE HAVING MULTIPLE DOOR HANDLES ON THEIR CAR BREAK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10876120June 23, 2016
EXTERIOR LIGHTING
VEHICLE WAS STATIONARY. 1 OF THE 2 PARKING LIGHT BULBS IN THE FRONT LEFT HEADLAMP ASSEMBLY BURNT OUT. WHEN TAKEN TO DEALER TO REPLACE THE BULB, THE SERVICE TECHNICIAN FOUND THAT THE BULB'S HARNESS HAD OVERHEATED AND MELTED INTO THE HEADLAMP, REQUIRING REPLACEMENT OF THE ENTIRE HEADLAMP ASSEMBLY. THE MELTED HARNESS INDICATES THAT THERE WAS TOO MUCH HEAT AND COULD POSE A FIRE THREAT IN THE HEADLAMP, AS WELL AS REDUCE CONSPICUITY DUE TO DIMMED OR BURNT OUT EXTERIOR LIGHTING. THIS IS VERY SIMILAR TO THE PROBLEM WITH THE REAR TAILLIGHT ISSUE IN THIS YEAR/MODEL THAT RESULTED IN A SAFETY RECALL (NHTSA CAMPAIGN NUMBER: 14V177000 TAIL LAMP DIMMING OR FAILURE). THE FRONT EXTERIOR LIGHTS SHOULD ALSO BE RECALLED AND REPLACED BY MB FOR THE SAME REASONS AS THE REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875773June 22, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AFTER I TURN THE CAR OFF, THE FRONT LEFT LIGHT ON THE TOP CONTINUES TO STAY ON. IF I MOVE THE KNOB BACK AND FORTH SLIGHTLY, THEN SHUTS OFF, AT LEAST FOR A WHILE. I JUST HAD TO DEAL WITH A DEAD BATTERY YESTERDAY WHEN I WAS GETTING READY TO LEAVE WORK. FROM WHAT I HAVE RECENTLY RESEARCHED, THIS IS A COMMON ISSUE AMONG THIS MODEL. HAS A RECALL BEEN MADE FOR THIS? WILL THIS CAUSE ANY OTHER ISSUES WITH THE VEHICLE? IF IT IS A SHORTAGE IN THE ELECTRICAL, AM I IN DANGER OF THE VEHICLE NOT REACTING APPROPRIATELY WHILE DRIVING AT NIGHT OR AT A HIGHER SPEED ON THE HIGHWAY? IS THERE ANY RISK OF IT CATCHING FIRE? THERE IS ALSO A SENSOR THAT NEEDS TO BE REPLACED. I AM NOT THAT CAR SAVVY, BUT I BELIEVE IT MAY HAVE SOMETHING TO DO WITH FUEL INJECTION OR SOMETHING FILTERING PROPERLY. IS THAT ANOTHER COMMON ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875524June 21, 2016
AIR BAGS
TAKATA RECALL- MY SON IS ABOUT TO GET HIS LICENSE ON JULY 11TH, HE WILL BE 16 ON JULY 6TH. WE BOUGHT HIM THIS MERCEDES BACK IN MARCH 2016. I AM AFRAID FOR HIM TO DRIVE IT WITH THE DEATH AND INJURIES TAKATA AIRBAGS HAVE CAUSE PEOPLE. HOWEVER, WE HAVE NOT RECEIVED ANY RECALL NOTICE TO GET IT REPAIRED/REPLACED. I CALLED MERCEDES WITH NO ANSWER FOR ME. I AM SCARED FOR HIS LIFE, HE IS A NEW DRIVER AND IF HE HITS SOMETHING AND THE AIRBAG DEPLOYS HE COULD DIE. THIS IS THE MOST INSANE THING I HAVE EVER HAD TO DEAL WITH. I NEED AN ANSWER BETTER THAN I WILL GET A RECALL NOTICE FOR REPAIR/REPLACEMENT IN THE NEXT YEAR OR TWO. THIS IS URGENT. THIS IS MY SON'S LIFE WE ARE TALKING ABOUT AND I CAN NOT AFFORD TO GET RID OF THE CAR NOW!! I FEEL THIS CAR SHOULD NOT HAVE BEEN SOLD WITHOUT IT BEING FIXED FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874382June 15, 2016
WHEELS
THE MANDATORY REQUIRED TIRE PRESSURE MOTORING SYSTEM (BECAUSE IT HAS RUN FLAT TIRES) ON ONE OF THE WHEELS FAILED AND THEY CLAIMED THIS IS NOT COVERED BY EITHER THE MANUFACTURER'S WARRANTY OR THE TIRE PROTECTION WARRANTEE. I WAS TOLD THIS ON 6/15 2015 BUT THE ORIGINAL COMPLAINT I MADE ABOUT AIR PRESSURE INT HE LEFT REAR TIRE WAS WELL WITHIN THE WARRANTEE PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873791June 13, 2016
UNKNOWN OR OTHER
MULTIPLE INCIDENTS OF 'COLLISION PREVENTION ASSIST PLUS INOPERATIVE'. CAR LOSES ALL POWER UNTIL RESTARTED. THIS HAPPENED SEVERAL TIMES, ONCE ON AN INTERSTATE AT 65 MPH CREATING A DANGEROUS SITUATION. I HAD TO PULL OVER SEVERAL LANES ON THE INTERSTATE WITH NO POWER WHILE OTHER CARS HAD TO AVOID ME. I BROUGHT THE CAR INTO THE DEALER AND AFTER A WEEK OF REPAIRS, THE SAME FAULT HAS OCCURRED TWICE IN THE FIRST 24 HOURS AFTER RETURN OF VEHICLE. FAULT OCCURRED AT 60 MPH DURING A PASSING MANEUVER ON A 2 LANE ROAD. AGAIN, WE WERE PUT IN A VERY DANGEROUS SITUATION. THIS IS AN UNSAFE VEHICLE. ATTACHED IS A PICTURE OF THE DASHBOARD FAULT THAT I PHOTOGRAPHED AFTER THE CAR COASTED TO THE SIDE OF THE ROAD. THE CAR WOULD NOT MOVE UNTIL I TURNED IT OFF AND RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873656June 10, 2016
WHEELS, UNKNOWN OR OTHER
SINCE THE PURCHASE OF OUR 2016 MERCEDES IN DECEMBER OF 2015, WE HAVE BEEN EXPERIENCING THE WARNING DISPLAY OF THE TIRE PRESSURE ON NUMEROUS OCCASIONS. THE FIRST OCCURRENCE PRIOR TO TAKING IT TO A DEALERSHIP MY WIFE TOOK IT A LOCAL TIRE SHOP WHERE THE OWNER PUT AIR IN THE TIRES AND THE LIGHT WENT OFF. IT OCCURRED SEVERAL MORE TIMES AND I ALWAYS WENT TO LOCAL GAS STATIONS AND PUT AIR IN. AFTER GETTING FRUSTRATED WE DROVE TO THE DEALERSHIP IN VALENCIA CALIFORNIA SHOWED THE SERVICE ATTENDANT THE ALERT ON THE DASH. HE RETRIEVED AN AIR PUMP AND PUT AIR IN ALL THE TIRES ACCORDING TO THE SPECS AND SENT US ON OUR WAY WITHOUT DISCUSSING THE WARNING ALERT WHICH WENT OFF. AFTER APPX A WEEK AND A HALF OF DRIVING WE RETURNED WITH THE SAME PROBLEM.. MY WIFE SPENT 4 HOURS WAITING AND ACCORDING TO THE SERVICE RECEIPT THEY SAID THE TIRES WERE ROTATED AT THE CLIENT'S REQUEST AND NEVER MENTIONED THE ALERT ON THE DASH BEING REPORTED BY THE OWNER. WE HAVE TAKEN IT A COUPLE OF MORE TIMES ONE OF WHICH THE CHECKED AND SUBMERGED ALL THE TIRES TO CHECK FOR LEAKS AND RIM DAMAGE WHICH THEY ALL CHECK OUT PROBLEM FREE. AND AS USUAL THE ALERT CAME BACK ON AFTER APPX. A WEEK AND A HALF OF DRIVING. TODAY THE ALERT IS BACK ON WITH ANOTHER RED WARNING SIGN AND WE ARE GOING TO DRIVE IT BACK TO THE DEALERSHIP IN VALENCIA TOMORROW SINCE THEY WILL NOT SEND A TOW SERVICE OUT WHEN THE OWNER'S MANUAL CLEARLY STATES "IN DANGER OF AN ACCIDENT PULL OVER AND DO NOT DRIVE". THIS IS THE SECOND RED LIGHT WARNING ON THE VEHICLE AND IT APPEARS THEY HAVE NO IDEA WHAT THE PROBLEM IS. ON THE FIRST OCCASION WHEN THE RED LIGHT CAME ON WE WERE INSTRUCTED TO DRIVE THE VEHICLE IN REGARDLESS OF THE RED LIGHT WARNING. I CONTACTED THE MERCEDES BENZ USA COMPLAINT DEPARTMENT THIS MORNING AND FILED A COMPLAINT. THE DEPT OF CONSUMER AFFAIRS INSTRUCTED ME TO FOLLOW THE ARBITRATION GUIDELINES IN THE BACK OF THE MANUAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870231May 22, 2016
UNKNOWN OR OTHER
I WAS DRIVING OFF THE GIANT FOOD LOT TODAY SUNDAY MAY 22 WHEN A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE EBR, ESP, AND ABS COLLISION PREVENTION IS INOPERATIVE. THE CAR DOWNSHIFTED TO BELOW 10 MILES. I LIVE NEARBY SO I DROVE THE CAR SLOWLY HOME AND WILL TAKE IT TO THE DEALER ON MONDAY MAY 23, 3016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865776May 19, 2016
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNED A 2012 MERCEDES-BENZ C300. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT PRETENSION DID NOT FUNCTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUSTAINED SHORT TERM MEMORY LOSS, A SEIZURE, AND LIVER DAMAGE. THE CONTACT HAD TO REMAIN HOSPITALIZED FOR FIVE DAYS. THE FAILURE MILEAGE WAS 66,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10865334May 17, 2016
POWER TRAIN, UNKNOWN OR OTHER
AT FIRST THE CAR WOULD HAVE A LIGHT TICKING OR KNOCKING NOISE AFTER A 15-20 MINUTE RUN ON THE HIGHWAY AT 70 MPH. LAST WEEK, FRIDAY EVENING, I STARTED SMELLING SMOKE SOMETHING LIKE PLASTIC, ENOUGH TO MAKE YOU SEARCH FOR THE SOURCE. IT SEEM AS THOUGHT THE SMOKEY SMELL IS COMING FROM THE INSIDE BUT AFTER OPENING THE DRIVERSIDE DOOR THE BURNING SMELL IS COMING FROM UNDER THE CAR. ON YESTERDAY, MONDAY, FOUR DAYS SINCE I FIRST SMELL OF SMOKE, WHICH IS CONSISTENT NOW AND LOOKED AT BY A MECHANIC WHO SAID RUNNING OVER A PLASTIC BAG IS THE POSSIBLE PROBLEM. SOUNDED LOGICAL UNTIL A FEW HOURS LATER AFTER A 25 MILE HIGHWAY RUN AT 70+MPH THE CAR WAS SHAKING AND STUGGLING TO STAY ON. THE SMOKEY SMELL WAS ELEVATED AND THE POWERTRAIN LIGHT WAS ON. CALLED THE MECHANIC WHO TOLD ME TO PULL OVER, WAIT AND RESTART THE CAR. NOW I'M AFAID TO DRIVE THE CAR WHICH IS SCHEDULED FOR A DIAGNOSTIC TEST TODAY, TUESDAY, MAY 17, 2016. WHERE THERE'S SMOKE THERE'S FIRE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864864May 14, 2016
ELECTRICAL SYSTEM
MY PASSENGER SIDE LIGHT (UPPER EYELID) COMES ON AFTER I HAVE TURNED OFF THE IGNITION SWITCH. ALSO REAR BRAKE LIGHT.I GO IN SIDE TO WORK AND SOME TELLS ME MY LIGHTS ARE ON .FINALLY ONE SATURDAY I WAKE UP TO A DEAD BATTERY. I DON'T WANT TO GET STRANDED ANYPLACE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864882May 14, 2016
STRUCTURE:BODY
PASSENGER SIDE DOOR HANDLE BROKE CREATING A SAFETY ISSUE AS PASSENGER COULD NOT OPEN DOOR FROM INSIDE IN AN EMERGENCY. FOR EXAMPLE, IF THE CAR STALLS IN A DANGEROUS SITUATION REQUIRING IMMEDIATE EVACUATION FROM THE CAR OR RISK MAJOR INJURY OR DEATH (E.G, CAR FIRE, STUCK ON A RAILROAD TRACK, ETC.) THE PASSENGER WOULD BE STUCK IN THE CAR. LOWERING THE ELECTRIC WINDOWS DOES NOT OFFER ENOUGH CLEARANCE TO REACH OVER THE DOOR TO OPEN THE OUTSIDE HANDLE FROM THE INSIDE. MERCEDES REQUIRES THE PURCHASE OF AN ENTIRE DOOR PANEL TO REPAIR THE CHEAP PLASTIC HANDLE ON THE INTERIOR OF THE CAR DOOR (SET. $800 FOR THE PANEL PUS LABOR FOR A TOTAL OF $1100). THE DEALERSHIP, AND MERCEDES BENZ, WAS WELL AWARE OF THIS PROBLEM AND THE COST TO REPAIR IT, BUT, HASN'T REPORTED IT TO THE AUTHORITIES AS A RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864752May 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) BUT THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER AND THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864838May 13, 2016
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WAS DRIVING ON CITY STREET, AND THE COLLISION PREVENTION ASSIST DISABLED WARNING SIGN CAME ON AND I LOST POWER TO THE CAR. I'M TOLD THIS IS CALLED "LIMP MODE." I TRIED TO PICK UP SPEED BY PRESSING THROTTLE TO THE FLOOR, BUT GOT NO REACTION AT ALL. THEN SOME POWER CAME BACK, BUT NOT MUCH. EACH TIME I BRAKED TO STOP FOR LIGHT OR TURN THIS WOULD HAPPEN. AFTER I GOT HOME I RESTARTED THE ENGINE AND IT SEEMED NORMAL AGAIN. HOWEVER I WAS AFRAID TO DRIVE IT, ESPECIALLY SINCE IN THE LAST SIX MONTHS MY POWER STEERING ALSO FAILED, AND HAD IT TOWED TO DEALER. THEY RAN TESTS AND NO CODE FOR FAILURE WAS FOUND. THEY SAID THEY FOUND SOME SOFTWARE UPDATES WHICH THEY DID. UNFORTUNATELY, AFTER I PICKED UP THE CAR FROM SERVICE I SAW THAT MY MAIN COMPLAINT WASN'T EVEN MENTIONED. ONLY THAT I SOMETIMES HAD PROBLEM WITH COLLISION CONTROL WARNING GOING OFF FOR NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864351May 11, 2016
POWER TRAIN
TARTING MAKING FAINT NOISE AT 60,000 MILES. BY 63,000 MILES, IT WAS A LITTLE LOUDER SO I TOOK IT IN FOR SERVICE. TRANSFER CASE AND TRANSMISSION NEED REPLACING. THIS IS A MERCEDES?? NOT COVERED BY WARRANTY BY 10,000 MILES, COME ON! SUCH A DISAPPOINTMENT FOR MY A MERCEDES. THIS IS MY SECOND MERCEDES, WILL NEVER BUY AGAIN!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863323May 5, 2016
ELECTRICAL SYSTEM
FRONT RIGHT PARKING LAMP MELTED INTO HEADLIGHT FIXTURE. WAS TOLD MY MB DEALER YESTERDAY IT WAS DUE TO THE HEADLIGHT OVERHEATING AND I NEED TO PAY TO REPLACE ENTIRE HEADLIGHT $900.00 THEY HAD SIMILAR ISSUES WITH TAIL LIGHTS AND HAD A RECALL ON CARS TO REPLACE. MAYBE SOMETHING IS WRONG WITH FRONT LIGHT ALSO.,.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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