Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11047127November 18, 2017
AIR BAGS
TAKATA RECALL. I AM STILL NOT ABLE TO GET THIS ISSUE RESOLVED, AND TIME IS RUNNING OUT. I BOUGHT THIS CAR IN OCTOBER 2016, WHEN I DID AN INTERNET SEARCH TO SEE IF MY CAR WAS ON THE RECALL LIST. IT WAS, BUT THERE WAS A MESSAGE THAT THERE IS CURRENTLY NOT A REPAIR AVAILABLE. I AM STILL GETTING THAT MESSAGE TODAY, NOVEMBER 17, 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047217November 18, 2017
ELECTRICAL SYSTEM
THOUGHT BATTERY WAS DEAD, BUT HAD THE BATTERY WAS TESTED BY AAA AND SAID IT WAS FINE. KEY FOB TURNS AND NOTHING HAPPENS. CAR DOESN'T START, NOTHING HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047237November 18, 2017
AIR BAGS
TAKATA RECALL. IN MAY 2016, I RECEIVED A NOTICE FROM MERCEDES BENZ THAT MY CAR IS AFFECTED BY THE RECALL. I HAVE WRITTEN AND CALLED MERCEDES BENZ USA AND MY DEALER A NUMBER OF TIMES SINCE THEN AND THEY TELL ME THAT THEY DO NOT HAVE THE REPLACEMENT AIR BAGS YET. THEY SAY THEY ARE WAITING ON NHTSA TO GET MANUFACTURERS TO GET THE REPLACEMENTS MADE AND OUT TO THE AUTO DEALERS. NOW THAT TAKATA FILED BANKRUPTCY, MANUFACTURING THE AIRBAGS HAS BECOME MORE OF A PROBLEM. IT IS HARD TO UNDERSTAND HOW A PROBLEM WITH THE AIRBAGS STARTED IN 2013, EXPANDED GREATLY IN 2014/2015, AND THE CONSUMER IS STILL NOT ABLE TO GET THE RECALLED AIRBAGS REPLACED. CORPORATIONS MUST BE HELD RESPONSIBLE. I SEE A LOT OF DOCUMENTS ABOUT THIS, BUT IT SEEMS LIKE VERY LITTLE IS GETTING DONE TO GET THE AIRBAGS REPLACED IN A TIMELY MANNER. WHEN CAN MY FAMILY EXPECT TO GET THE REPLACEMENT AIRBAGS INSTALLED AND BE SAFE RIDING IN OUR CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046889November 17, 2017
AIR BAGS
TAKATA RECALL: AIRBAG FIX/REMEDY UNAVAILABLE, WHICH IS UNTIMELY AND CONTINUES TO PLACE THE DRIVER AND OCCUPANTS AT RISK. THIS IS DANGEROUS AND, THUS, UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046962November 17, 2017
TIRES
I HAVE LEASED A CAR FROM THE TORRANCE MBZ ON PACIFIC COAST HIGHWAY. I HAVE HAD THIS CAR FOR ABOUT A YEAR AND A HALF AND I HAVE 12K MILEAGE ON THIS CAR. LAST WEEK I NOTICED THAT MY FRONT TIRES TREADS ARE WEARING OUT AND THEY ARE BECOMING FLAT. THEY ARE ORIGINAL TIRES. ON 11/11/17 I TOOK IT TO THE DEALER TO ROTATE THEY SAID THEY CAN'T BECAUSE THEY 2 DIFFERENT SIZES SO THEY CANT ROTATE THEM THEY GIVE ME AN ESTIMATE OF 365.00 FOR EACH TIRES TO REPLACE. I ASKED THE ASSOCIATE OF THE DEALER WHY IS THIS HAPPENING I ONLY HAVE 12K MILES. I HAVE BEEN LEASING CARS SINCE 1997 AND NEVER HAD PROBLEM WITH ANYTHING JUST NORMAL SERVICE NO TIRE PROBLEM AND THE SHOCKING THING IS THAT THE CAR HAS 12K MILES. THE MANUFACTURE FOR THE TIRES IS PIRELLI AND MY TIRE BRAND NAME IS P ZERO. I CAME HOME AND WENT TO THE PIRELLI THEY SAID IT'S NORMAL AND THEY GAVE ME A CLAIM NUMBER # [XXX] TO TAKE IT TO THE DEALER TO GIVE ME DISCOUNT. IT WAS SHOCKING TO ME WHEN THEY SAID IT'S NORMAL. I DON'T THINK SO SPECIALLY WITH THE LOW MILEAGE IF I HAD OVER 50K THEN MAYBE. LIKE I SAID I HAVE HAD CARS BEFORE AND NEVER HAD PROBLEM WITH TIRES NOR TO CHANGE ANYTHING. I AM A LITTLE TIGHT IN FINANCIAL 365.00 FOR EACH TIRES AND PLUS THE COSTS IT'S A LITTLE TOO MUCH FOR ME TO PAY. I AM FLING THIS COMPLAINT HOPING THAT YOU COULD HEAR ME AND HELP ME OUT PLEASE. THIS IS NOT FAIR SPECIALLY I AM SO DISAPPOINTED WITH THE ANSWER I GOT FROM THE PIRELLI COMPANY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047076November 17, 2017
AIR BAGS
TAKATA RECALL - AS OF TODAYS DATE, 11/17/2017, I HAVE RECEIVED NO INFO FROM MBENZ AS TO WHEN THIS DEFECTIVE AIRBAG ISSUE WILL BE CORRECTED. MEANWHILE, I AM AFRAID TO HAVE ANYONE RIDE IN THE PASSENGER SEAT BECAUSE IT IS THE SIDE WITH THE DEFECTIVE AIRBAG. I AM SUBMITTING A COMPLAINT BECAUSE THIS PROBLEM WAS ANNOUNCED 1/10/2017 BY MBENZ AND IT IS NOW 11/17/2017 AND THE ISSUE HAS NOT BEEN CORRECTED YET. I HAVE TAKEN MY CAR IN FOR SERVICE ANNUALLY AT MBENZ DEALERSHIPS SINCE I PURCHASED THE CAR IN 2014 AND IT HAS BEEN IN TWICE SO FAR THIS YEAR FOR SERVICES AND NO REPAIR TO THE AIRBAG HAS BEEN COMPLETED. I BELIEVE THAT THIS SAFETY HAZARD SHOULD BE COMPLETED IN A TIMELY MANNER, AND IT SEEMS THAT I WILL HAVE TRADED IN MY CAR BEFORE ANYONE GETS AROUND TO FIXING THIS. THEY HAVE BEEN UNABLE TO REMEDY THIS PROBLEM WITHIN A REASONABLE AMOUNT OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046526November 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER HAS NOT BEEN CONTACTED YET. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046582November 16, 2017
AIR BAGS
TAKATA RECALL: STILL AWAITING PSAN INFLATORS' REPLACEMENT. I HAVE CALLED THE DEALERSHIP REPEATEDLY TO NO AVAIL (MERCEDES-BENZ OF SOUTH CHARLOTTE, 950 NORTH POLK STREET, PINEVILLE, NORTH CAROLINA 28134, (704) 889-4100). IF MY VEHICLE CONTAINS DEFECTIVE AIRBAGS, MY FAMILY COULD POTENTIALLY BE IN GRAVE DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046618November 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT WAS UNSURE OF ANY AIR BAG WARNING INDICATORS BEING ILLUMINATED. THE CONTACT CALLED MOTOR WERKS OF BARRINGTON (1475 S BARRINGTON RD, BARRINGTON, IL 60010; 847-497-8669) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046404November 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF ALEXANDRIA, 200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) INSPECTED WHAT WAS REQUIRED TO SERVICE THE VEHICLE, BUT WERE UNABLE TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046424November 15, 2017
AIR BAGS
TAKATA RECALL - MY CAR WAS RECALLED A YEAR AGO FOR PASSENGER SIDE AIRBAG ISSUE THAT CAN RESULT IN 'DEATH OR INJURY'. A YEAR LATER MERCEDES SAYS A FIX IS STILL NOT READY TO FIX THE RECALL. I'M SCARED THAT I CAN'T TRUST THE SAFETY OF MY CAR IN AN ACCIDENT. HOW CAN MERCEDES GET AWAY WITH TAKING SO LONG? HOW CAN NO REMEDY BE READY YET WHEN MY TOYOTA WAS FIXED YEARS AGO? PLEASE PUT PRESSURE ON MERCEDES. THIS IS REDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046056November 14, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
THIS HAS BEEN AN ONGOING PROBLEM SINCE I FIRST RECEIVED MY CAR. I CAME TO FIND OUT ONCE IN ACCIDENT 4/30/17 THAT THERE WERE ZERO AIRBAGS IN THE CAR AT ALL! THIS IS VERY UNACCEPTABLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11046044November 14, 2017
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
WE ARE A SMALL FAMILY OWNED CAR LOT THAT HAS BEEN IN BUSINESS SINCE 2005. WE SOLD A 2011 MERCEDES C300 TO A NICE YOUNG COUPLE LAST WEEK. AFTER ONLY HAVING IT LESS THAN 24 HOURS, THE CUSTOMER CALLED STATING THE VEHICLE WILL NOT START. SAID WENT TO START THE VEHICLE IN THE MORNING AND THE STEERING WHEEL WAS LOCKED AND CAR WOULD NOT START. THE LIGHTS & RADIO TURNED ON BUT IT HAD A MESSAGE ON DASH TO REMOVE KEY FROM IGNITION. WE HAD TO CALL A TOW COMPANY TO TOW IT TO THE MECHANIC AND PUT THEM IN A LOANER CAR. LATER THAT DAY I STARTED DOING SOME RESEARCH AND REALIZED MANY MANY OTHERS ARE HAVING THIS SAME EXACT ISSUE AND IT IS COSTING THEM $1600-$1800 TO HAVE THE ESL & EIS REPLACED. IT IS INSANE HOW MANY OF THE SAME ISSUE HAVE BEEN RECOGNIZED AND REPORTED YET THERE IS NO ACTIVE RECALL ON THIS VERY DANGEROUS, EXPENSIVE ISSUE WITH ON A CAR THAT MANY PEOPLE CAN ONLY DREAM ABOUT HAVING! I WILL ATTACH THE LINK ALSO THAT I FOUND THE OTHERS HAVING THE SAME ISSUE. HTTP://WWW.CARPROBLEMZOO.COM/MERCEDESBENZ/C300/STEERING-COLUMN-PROBLEMS.PHP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046069November 14, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11046138November 14, 2017
AIR BAGS
TAKATA RECALL- MY CAR IS RECALLED AND I HAVE NOT BEEN ABLE TO SCHEDULE A REPAIR WITH THE DEALER. THEY CLAIM THEY DO NOT HAVE REPLACEMENT PARTS. I HAVE CONTACTED THE DEALER AND MANUFACTURER AND BOTH HAVE FAILED TO SCHEDULE A TIME FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046130November 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF SAN DIEGO, 4750 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 223-4000) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046146November 14, 2017
AIR BAGS
TAKATA RECALL I REC'D THE RECALL PAPERS AND NOTIFIED MERCEDES OVER THE PAST YEAR AND 1/2 BUT I KEEP GETTING TOLD THEY ARE ON "BACK ORDER" THEY STILL HAVEN'T CONTACTED ME TO REPLACE THE AIRBAGS. ALSO HEARD MERCEDES SAID THEY AREN'T GOING TO REPLACE BECAUSE THEIR AIRBAGS ARE NOT AFFECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045582November 13, 2017
AIR BAGS
"TAKATA RECALL" WE HAVE HEARD NOTHING FROM MERCEDES, APPARENTLY THEY DO NOT INTENT TO REPAIR THIS SAFETY ISSUE. WE ARE CONCERNED WITH THE SAFETY OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045611November 13, 2017
AIR BAGS
TAKATA RECALL HAS NOT BEEN ADDRESSED BY MERCEDES BENZ REPORTEDLY DUE TO A LACK OF PARTS. THE RECALL IS ABOUT 3 YEARS OLD AND NUMEROUS NOTICES TO ME INDICATE THAT PARTS TO ADDRESS THE RECALL ARE UNAVAILABLE. I AM VERY CONCERNED THAT THE TAKATA BANKRUPTCY WILL LEAVE MY RECALL UNADDRESSED. I HAVE HAD AN AIRBAG INDICATOR LIGHT COME ON THAT MERCEDES BENZ SAYS IS NOT RELATED TO THE RECALL BUT I AM NOT CERTAIN IF THAT STATEMENT IS ACCURATE. I LIMIT THE USE OF THIS CAR SINCE I AM NOT CERTAIN THAT IT'S SAFE FOR ME AND MY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045675November 13, 2017
AIR BAGS
"TAKATA RECALL" TWO AIRBAG RECALLS 2/11/16 & 5/25/16 - CALLED RECOMMENDED DEALERSHIP TO REPLACE FOR FREE - THEY DO NOT HAVE THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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