Mazda CX-9 Service Bulletins (2023)

220 manufacturer communications on file.

• February 8, 2025•Document ID: 11015003

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-004-25a

  Date Added:

  March 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life and the following will occur: The engine will not start unless the key transmitter is held over the Start Stop button. • Outside door handle lock/unlock touch sensor is inoperative. • Key transmitter indicator lights are inoperative. • The following DTC's may be stored: DTC B13D3:94 (Communication error with remote transmitter) ○ DTC P1260:00 (Immobilizer system problem).

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  Associated Documents

  • DownloadMC-11015003-0001.pdf↗
• February 4, 2025•Document ID: 11015004

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-007-25

  Date Added:

  March 5, 2025

  Manufacturer:

  MAZDA

  Summary

  The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

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  Associated Documents

  • DownloadMC-11015004-0001.pdf↗
• January 27, 2025•Document ID: 11013792

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  SA-005-25

  Date Added:

  February 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.

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  Associated Documents

  • DownloadMC-11013792-0001.pdf↗
• January 22, 2025•Document ID: 11013788

  Service Bulletin/Repair Instructions
  ENGINE; ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-004-25

  Date Added:

  February 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. NOTE: Some customers may complain about an engine no start. This may be caused by the customer inadvertently putting the key transmitter in Power Saving Function.

  Associated Products (39)

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  Associated Documents

  • DownloadMC-11013788-0001.pdf↗
• January 21, 2025•Document ID: 11013787

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-003-25

  Date Added:

  February 5, 2025

  Manufacturer:

  MAZDA

  Summary

  When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.

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  • DownloadMC-11013787-0001.pdf↗
• December 11, 2024•Document ID: 11012342

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-048-24a

  Date Added:

  January 4, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). It does not start charging. It stops charging with the indicator flashing in red after starting. It stops charging without any visible sign after starting. For CX-50, some customers may experience that despite placing the MagSafe®-equipped iPhone® at the center of the wireless charger, charging stops after about ten seconds. MagSafe-equipped iPhones use magnets to align the charger and the device. When charging MagSafe-equipped iPhones with a non-MagSafe compatible charger, improper alignment can cause the magnetic field required for charging to be disrupted by the magnets, significantly reducing charging efficiency.

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  Associated Documents

  • DownloadMC-11012342-0001.pdf↗
• December 6, 2024•Document ID: 11012345

  Service Bulletin/Repair Instructions
  ENGINE; UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-009-24e

  Date Added:

  January 4, 2025

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ)

  Associated Products (30)

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  Associated Documents

  • DownloadMC-11012345-0001.pdf↗
• November 15, 2024•Document ID: 11011138

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-017-24c

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

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  Associated Documents

  • DownloadMC-11011138-0001.pdf↗
• November 8, 2024•Document ID: 11011141

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-081-24

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

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  Associated Documents

  • DownloadMC-11011141-0001.pdf↗
• November 5, 2024•Document ID: 11011140

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-070-24a

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.

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  Associated Documents

  • DownloadMC-11011140-0001.pdf↗
• October 25, 2024•Document ID: 11009639

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  09-046-24

  Date Added:

  November 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

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  Associated Documents

  • DownloadMC-11009639-0001.pdf↗
• October 24, 2024•Document ID: 11009654

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-079-24

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

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  Associated Documents

  • DownloadMC-11009654-0001.pdf↗
• October 12, 2024•Document ID: 11009634

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  09-022-24b

  Date Added:

  November 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless control specification has been modified. The button press time has been increased from 0.5 seconds to 1 second.

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  • DownloadMC-11009634-0001.pdf↗
• October 9, 2024•Document ID: 11009655

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-031-24a

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.

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  Associated Documents

  • DownloadMC-11009655-0001.pdf↗
• October 5, 2024•Document ID: 11009644

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SA-016-24c

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

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  Associated Documents

  • DownloadMC-11009644-0001.pdf↗
• September 25, 2024•Document ID: 11008568

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-001-24g

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

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  Associated Documents

  • DownloadMC-11008568-0001.pdf↗
• September 24, 2024•Document ID: 11008580

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-009-24d

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Connect Services - Frequently Asked Questions (FAQ)

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  • DownloadMC-11008580-0001.pdf↗
• September 24, 2024•Document ID: 11008574

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-064-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

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• September 13, 2024•Document ID: 11008578

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-070-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.

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  • DownloadMC-11008578-0001.pdf↗
• September 12, 2024•Document ID: 11008577

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-068-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about scratches on the instrument cluster lens.

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  • DownloadMC-11008577-0001.pdf↗