Mazda CX-9 Service Bulletins
439 manufacturer communications on file.
- October 16, 2020•Document ID: 10182124Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; BACK OVER PREVENTION; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-027-20f
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock
Associated Products (4)Associated Documents - October 15, 2020•Document ID: 10182122Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-070-20
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryAPPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions
Associated Products (7)Associated Documents - October 14, 2020•Document ID: 10182111Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-039-20a
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryThe 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree foot-motion detection unit located on the inner surface of the rear bumper. This location is also where the accessory trailer hitch (P/N 0000-8E-N31/0000-8EN31A) is designed to be installed. Due to this location conflict, the foot-motion detection unit must be removed and deactivated in the MAZDA CONNECT system.
Associated Products (1)Associated Documents - October 12, 2020•Document ID: 10182121Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-069-20
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com
Associated Products (7)Associated Documents - October 7, 2020•Document ID: 10182128Service Bulletin/Repair InstructionsSTRUCTURE; VISIBILITY
- Mfr Comm. #:
- DRW33
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryDRW33 - CHROME PLATED WINDOW MOLDINGS CONCERN FROM PACIFIC TYPHOON: On certain subject vehicles parked outside after production, it is possible that the chrome plated window moldings may be dirty or have rust spots from a Typhoon that recently passed by Hiroshima and Hofu Japan. These vehicles may have been exposed to misty seawater caused by a strong wind and could have potentially sustained chrome molding damage. The vehicles subject to this DRW may need additional cleaning, polishing, or possibly molding replacement.
Associated Products (4)Associated Documents - September 29, 2020•Document ID: 10180783Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-007-20k
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources
Associated Products (4)Associated Documents - September 22, 2020•Document ID: 10180786Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; BACK OVER PREVENTION
- Mfr Comm. #:
- SA-027-20e
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock
Associated Products (4)Associated Documents - September 22, 2020•Document ID: 10180713Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-064-20a
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryThe 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7. Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
Associated Products (2)Associated Documents - September 15, 2020•Document ID: 10180689Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- DRW32b
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryOn the subject vehicles, the Android Auto does not function, as the certification for this application had not yet been obtained at the time of production. The certification has now been obtained and an update is now available to enable Android Auto functionality on all affected vehicles. At the Time of this announcement, most of the affected vehicles are currently at sea awaiting arrival. Please make sure that all dealer staff are aware of this campaign.
Associated Products (1)Associated Documents - September 14, 2020•Document ID: 10180717Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT
- Mfr Comm. #:
- SA-066-20
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryWhen performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ï· Use the GR8 battery charger SST to maintain battery voltage. See SA-063/20. ï· Use M-MDS hardware that is in good working condition. CAUTION: If the GR8 is not used or if the M-MDS hardware is not in good working condition, a control unit failure may occur.
Associated Products (4)Associated Documents - September 8, 2020•Document ID: 10180599Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 06-003-20-3718b
- Date Added:
- October 2, 2020
- Manufacturer:
- MAZDA
SummarySome customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improper control logic of the EPS control module. To eliminate this concern, the EPS control logic has been modified.
Associated Products (1)Associated Documents - September 4, 2020•Document ID: 10180796Service Bulletin/Repair InstructionsTIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-064-20
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryThe 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7. Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
Associated Products (2)Associated Documents - September 4, 2020•Document ID: 10180548Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Mfr Comm. #:
- DRW32a
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryOn the subject vehicles, the Android Auto does not function, as the certification for this application had not yet been obtained at the time of production. The certification has now been obtained and an update is now available to enable Android Auto functionality on all affected vehicles. At the Time of this announcement, most of the affected vehicles are currently at sea awaiting arrival. Please make sure that all dealer staff are aware of this campaign.
Associated Products (1)Associated Documents - September 2, 2020•Document ID: 10180547Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Mfr Comm. #:
- DRW32
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryOn the subject vehicles, the Android Auto does not function, as the certification for this application had not yet been obtained at the time of production. The certification has now been obtained and an update is now available to enable Android Auto functionality on all affected vehicles. At the Time of this announcement, most of the affected vehicles are currently at sea awaiting arrival. Please make sure that all dealer staff are aware of this campaign.
Associated Products (1)Associated Documents - September 2, 2020•Document ID: 10180546Service Bulletin/Repair InstructionsSTRUCTURE:BODY:BUMPERS
- Mfr Comm. #:
- RF-20-01
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryMazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). NOTE: The Front and Rear Bumper Trim Kits are only to be installed on Sport and Touring Models from 2020MY and forward. The Rear Bumper Trim contained within the kit is not compatible with the Handsfree Liftgate Sensor that comes standard on the Carbon Edition (new for 2021), GT, or the Signature Models.
Associated Products (1)Associated Documents - August 25, 2020•Document ID: 10179080Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 06-003-20-3718
- Date Added:
- September 1, 2020
- Manufacturer:
- MAZDA
SummarySome customers may complain of a steering wheel vibration (in a rotational direction), when they are not holding onto the steering wheel. The vibration stops when holding onto the steering wheel or when driving. This may be caused by improper control logic of the EPS control module. To eliminate this concern, the EPS control logic has been modified.
Associated Products (1)Associated Documents - August 18, 2020•Document ID: 10179315Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-063-20
- Date Added:
- September 3, 2020
- Manufacturer:
- MAZDA
SummaryWhen performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.
Associated Products (7)Associated Documents - August 7, 2020•Document ID: 10179154Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- MT-003-20
- Date Added:
- September 1, 2020
- Manufacturer:
- MAZDA
SummarySome customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: ï· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ï· U3003:17 (Power liftgate (PLG) control module power supply voltage high input). This may be caused by low or high vehicle battery voltage.
Associated Products (2)Associated Documents - July 10, 2020•Document ID: 10177943Service Bulletin/Repair InstructionsSTRUCTURE:BODY:DOOR
- Mfr Comm. #:
- SA-056-20
- Date Added:
- August 5, 2020
- Manufacturer:
- MAZDA
SummarySome customers or technicians (during PDI) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the front and rear door sash molding. These concerns may be related to the door sash molding interference between the front and rear doors.
Associated Products (4)Associated Documents