Mazda CX-5 Complaints

346 consumer complaints on file.

#11467878June 6, 2022
ENGINE
Car is burning oil. The low oil level light has come on twice, requiring additional oil be poured into the engine between oil changes. Appears the car is burning oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467864June 6, 2022
ENGINE
Low engine oil level light & status is coming on for our 2021 Mazda CX-5 turbo. It has 9115 miles and still 1300 miles away from needing oil change. I called our dealership today & was informed we were the 2nd to call today with message. They provided no further info. I have since found there are technical bulletins regarding this issue. Recalls need to be made & Mazda should be covering all repair costs for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462431April 27, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
On April 16, 2022, around 6:45PM, I drove my new Mazda CX5 (@ 3500 miles) into our church parking lot and turned right down the first row of cars. It was light out and the weather was pleasant. I turned right into a parking space with my foot on the brake. The car was facing and perpendicular to a sidewalk that was about 10 feet away. It was separated by a grassy median. When I depressed the brake further to shift from drive into park, the car surged forward and accelerated. There was a pedestrian on the sidewalk in front of the car. I turned the wheel to the right at a 90 degree angle to avoid hitting her. I kept pressing the brake but the car kept accelerating until it crashed into a large tree. The airbag deployed. Both the pedestrian and I were transported to the hospital. The pedestrian had bruises on her leg and hip, but fortunately was not more seriously injured and was released from the hospital. I was admitted to the hospital for contusions to the heart. The car hood was crushed and the car was totaled. The incident was terrifying. The police estimated the car went from nearly a standstill to about 40mph in about 15-20 feet. There were no warning lamps or messages prior to the accident. I checked the NHTSA website after the accident and downloaded 16 similar complaints where low mileage Mazda CX5s accelerated out of control when drivers were attempting to park or stop.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11460429April 11, 2022
SERVICE BRAKES
The contact owns a 2022 Mazda CX-5. The contact stated that while driving approximately 25 mph when another vehicle abruptly stopped causing the contact to need to suddenly stop however, the brake pedal failed. The contact stated that the brake pedal traveled to the floorboard then the emergency braking system began chiming. The vehicle failed to stop causing the contact the crash into the vehicle in front. The air bags did not deploy. There was no police report. There were no injuries reported. The contact had contacted the dealer however the vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,546.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11453753February 24, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
BSM Does not see all vehicles in the blind spot. It is very inconsistent. I have taken it to the dealer who told me that they could not repair it because no fault code shows up. Mazda has not been helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453165February 21, 2022
STRUCTURE:BODY
The sunroof exploded while driving 70mph on a rural highway. There were no other cars nearby that could have kicked up a rock nor anything that could have fallen on the sunroof. The window buckled outward, not inward. The glass shattered and flew everywhere endangering the driver, passengers, and the car behind me when the window exploded. There was no warning, just a loud boom when the window gave way. My best guess is that this resulted from temperature fluctuation. I was at about 10,000 ft altitude. It froze overnight. The temperature when the window exploded was about 40 degrees, but the sun was out and strong. There was only about a 2,000 ft change in altitude while driving. I can’t imagine that the car seals well enough for the pressure change due to altitude to cause the window to burst, but that would be my second best guess, though a couple thousand feet shouldn’t have cause that big of a pressure change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449830February 1, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
When the cylinder deactivation system triggers It causes the engine/car to shake and stutter. Somtimes it's suttle and other times if feels like the car is going to stall out. It's a vibration that makes it feel like your driving over cobblestones. This has been ongoing for a few months now. I'm taking it to the dealer tomorrow. It appears to be the same problem as the 2018-2019 Recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449084January 27, 2022
UNKNOWN OR OTHER
I parked my car in my driveway and accidentally left the gear in park when I turned off the engine with the push button. This is the first time I had driven this car so I didn't know what to do for the warning beep. I exited the car and took the key fob with me. My daughter exited the car just after me and when she closed the car door the pressure was enough to start the car rolling backwards. The vehicle rolled down our driveway which has a steep slope, across the street, over our neighbor's yard and crashed against their house. We are lucky that no pedestrians or other vehicles were involved. There is significant structural damage to the neighbor's house. A police report was filed. I believe this is a significant safety hazard that a driver could turn off the engine and leave with the key fob while the car is in drive and there is no braking mechanism to prevent the car from rolling! In addition, the quiet warning beep should be more pronounced such as the horn honking or something more extreme to get the attention of the distracted driver.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11448193January 20, 2022
VISIBILITY/WIPER
The windshield defrost only works for the center part of the windshield given that there is only a single center defrost vent. Vision is severely impaired during rainy or snowy days (worse during nights) while driving and it makes the driving very dangerous. You can only see what is in front of you, but very limited side views due to the fog on both sides of the windshield. Attached is a pic of the windshield when I came back from a 2 mile errand run while the defrost vent was at full scale constantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446862January 10, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot monitoring system does not function properly. While on the freeway some vehicles show up and some do not. I took it to the dealer, and they test drove it and said it was working properly and there were no codes. I contacted Mazda and they made a second appointment for me, and I took it back. I told them that it only does it on the freeway and I sent them a video showing the problem. They said they drove it again (not on the freeway) and told me it worked fine and since there was no code, they could not fix it. I called Mazda again and they told me they could make an appointment at another dealer. The nearest dealer is an hour away and they had my vehicle for 7 days the first time and three days the second time. I don't have the ability to take it an hour away and leave it for days. This is a safety issue and needs to be repaired. I had the same vehicle only it was a 2018 and never had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446370January 5, 2022
VISIBILITY/WIPER
On this model of Mazda, they only manufactured it with 1 small center defrost vent on the windshield, and nothing on the sides. Therefore the windshield only gets defrosted in the center, not in front of the driver. I live in the Pacific Northwest and it rains a lot which results in foggy windows, I feel it is extremely unsafe driving a car that doesn’t defrost the full windshield, more importantly in front of the drivers view. I have severely degraded visibility 80% of the time I’m driving because of how poorly designed defrost ducts are
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445262December 28, 2021
ENGINE
The contact owns a 2021 Mazda CX-5. The contact stated that while stopped at a stop sign, the vehicle failed to accelerate while the accelerator pedal was depressed. The contact restarted the vehicle and corrected the failure. The vehicle was taken to the dealer. The dealer performed a Special Service Program (SSP) Recall #: SSPC7 (TCU Connect Concern CV/Battery) where the TCU software was updated; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact that there was no additional recall associated with the VIN. The failure mileage was approximately 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444769December 22, 2021
ENGINE, POWER TRAIN
Bought the car brand new in May 2021, did a first oil change at around 4K miles due to the fact the car uses conventional 5w-30 oil and not synthetic oil. At around 7k miles the low oil engine light came on. Checked the dipstick and it was low. Added a quart of oil to hold me over until the next available appointment. Dealer could not find any leaks, they completed a oil change again. I went in again at 11K for another oil change. Had no problems. A few days ago at 14K low engine light came on, this time I turned the car off. Let it sit over night. Made an appointment with the dealer for the next day. Turned the car on the next morning, light went away. Both times I got a notification from Mazda connect services alerting me of these problems. (Please see attached) I brought the car in on 12/22/21 and was told the car was low on oil and nothing else could be done until Mazda comes up with a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443284December 9, 2021
UNKNOWN OR OTHER
2021 Mazda cr-5 Automatic rear hatch comes open on its own. This has happened 6-7 times. I make sure the car is locked and have come back to parking lot to find the hatch open. I have even locked the car and when I have walked to door of Walmart (long way off) and look back the hatch is not open. When I come back out, the rear hatch is open. I took to dealership and they could not rectify the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441650November 24, 2021
ENGINE
ON Nov 4th my Mazda CX5 alerted me to low engine oil level by illuminating dashboard symbol and app notification. I attached a file containing an explanation of the issue, emails directed to Mazda corporation and Napelton Mazda in Naperville IL. I also attached screenshots of the in app notification and the Mazda TSB which I had to find on my own because Mazda coporate and both the selling/servicing dealer would not acknowledge the oil burning issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439487November 5, 2021
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2021 Mazda CX5. The contact stated that the fuel gauge was not operating properly. The vehicle was taken to the dealer and the dealer reprogrammed the Transmission Control Unit (TCU). However, the failure recurred. After taking the vehicle back from the dealer, the contact was driving at an undisclosed speed, when the windshield wiper inadvertently engaged, and several unknown warning lights illuminated. Additionally, the headlights inadvertently turned off and the steering wheel pulled the contact's arm down and the vehicle went to the median, running over a metal pole. The cruise control would not deactivate, and the brakes would not engage immediately. No injuries were sustained. A police report was filed. The vehicle was taken to another dealer, Hiley Mazda of Huntsville (6934 Hwy 72 W, Huntsville, AL 35806). The dealer measured the fuel level resistance range of the fuel level sender and informed the contact that the fuel level sending unit needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,629.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439171November 3, 2021
UNKNOWN OR OTHER
The design of the remote control is poor. Placement of the buttons on the side and the light pressure needed to activate the unlock for the trunk has led to it opening unexpectedly. It can open and strike a pedestrian when you did not intend to activate the powered trunk open feature. It could also open when near an object and damage the trunk b/c of how sensitive the remote buttons are. This has also led to the doors unlocking b/c of placement and light pressure needed to activate. On one occasion the button was pressed accidentally and the trunk was partially open as I backed up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436038October 8, 2021
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Primary hood latch released while driving. It happened at night in heavy rain and was not seen. This vehicle appears to lack a hood open warning indicator. I am unable to find it in the manual. There is an indicator for doors and back hatch but not the hood. Had the secondary latch failed, this could have had a catastrophic outcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435391October 4, 2021
ELECTRICAL SYSTEM
The contact owns a 2021 Mazda CX5. The contact stated that after the vehicle was serviced at the dealer under Manufacturer's recall number: SSPC7 for the TCU, the contact was driving at an undisclosed speed, when the "Keyless ignition malfunction" warning light was illuminated. The contact was able to drive to his residence, but when he attempted to turn off the vehicle, the vehicle would not turn off. The contact had to disconnect the fuel pump fuse for the vehicle to turn off. The vehicle would also not turn on when the contact attempted to start the vehicle. The dealer was made aware of the failure and informed the contact to contact the manufacturer for assistance. The vehicle was diagnosed and repaired. The manufacturer was made aware of the failure and informed the contact they would send for a tow truck, but the tow truck never showed up. The failure mileage was approximately 4,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430085August 23, 2021
EXTERIOR LIGHTING
We have a new 2021 CX5 and the two taillights (the ones that are on top of the backup lights) do not light up. The dealer, Napleton Mazda in Libertyville, IL, told us that that is normal and those lights are not meant to light up. The dealer said they have many customers bringing their car in for service for the same issue, but it is not something they can fix. At night the car is not as visible as it should be, especially if you are in a dark area and stopped without your foot on the brake. We had the police pull over my daughter in the car saying she had no lights in the rear. This is not on all these models, but we were told this particular model doesn't have the lights, even though the light kits are installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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