Mazda CX-5 Service Bulletins (2014)
789 manufacturer communications on file.
- December 12, 2014•Document ID: 10099731Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- 00-004-14-2983
- Date Added:
- May 19, 2017
- Manufacturer:
- MAZDA
SummaryIN SUPPORT OF THE SKYACTIV MODELS, MAZDA WILL MAKE AVAILABLE A SPECIAL SERVICE TOOL (SST), TO ADDRESS FRONT SUSPENSION NOISE FOR SPECIFIC HIGH HUMIDITY AND WET CLIMATE CONDITIONS IN THE LOWER GULF STATES. THE SST WILL BE NEEDED TO COMPLETE REPAIRS DETAILED IN TSB 02-005/14 AND IS AVAILABLE THROUGH MAZDAS TOOL VENDOR, SNAP-ON TOOLS.
Associated Products (7)Associated Documents - December 12, 2014•Document ID: 10099730Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- 01-019-14-2985
- Date Added:
- May 19, 2017
- Manufacturer:
- MAZDA
SummarySOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT ON WITH DTC P0300:00, P0301:00, P0302:00, P0303:00 AND/OR P0304:00 STORED IN MEMORY AND ACCOMPANIED WITH AN INCREASED ENGINE OIL LEVEL.P0300:00: RANDOM MISFIRE DETECTED P0301:00: CYLINDER NO.1 MISFIRE DETECTED P0302:00: CYLINDER NO.2 MISFIRE DETECTED P0303:00: CYLINDER NO.3 MISFIRE DETECTED P0304:00: CYLINDER NO.4 MISFIRE DETECTEDTHIS IS CAUSED BY IMPROPER CONTROL LOGIC OF THE PCM. IN COLD WEATHER BELOW 14 °F (-10 °C) WITH REPEATED SHORT TIME OPERATION, EXCESS FUEL INJECTED IN THE CYLINDERS MAY ACCUMULATE IN THE CRANK CASE AND RESULT IN INCREASED OIL LEVEL AND MISFIRE.
Associated Products (5)Associated Documents - December 3, 2014•Document ID: 10099735Service Bulletin/Repair InstructionsVISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- Mfr Comm. #:
- 07-001-14-2937A
- Date Added:
- May 19, 2017
- Manufacturer:
- MAZDA
SummarySOME CUSTOMERS MAY COMPLAIN ABOUT ONE OR BOTH OF THE FOLLOWING SYMPTOMS: WHEN SELECTING THE DEFROSTER VENTS POSITION (B) WITH THE MODE SELECTOR DIAL (A), THE DIAL DOES NOT STAY IN THE DEFROSTER VENTS POSITION AND RETURNS TO THE DEFROSTER/FLOOR VENTS POSITION (C).WHEN ROTATING THE MODE SELECTOR DIAL (A) TO THE DEFROSTER VENTS POSITION (B), IT MAY BE DIFFICULT TO TELL IF THE MODE SELECTOR DIAL IS FIRMLY IN THE DEFROSTER VENTS POSITION. THIS CONCERN MAY BE DUE TO A PRODUCTION VARIATION. SOME OF THE MODE CONTROL WIRES (A) MAY BE TOO LONG TO TRANSMIT MOVEMENT FROM THE MODE SELECTOR DIAL TO THE LINK (B). THE LENGTH OF THE MODE CONTROL WIRE HAS BEEN SHORTENED TO ELIMINATE THIS CONCERN.
Associated Products (3)Associated Documents - November 26, 2014•Document ID: 10098875Service Bulletin/Repair InstructionsPOWER TRAIN:CLUTCH ASSEMBLY
- Mfr Comm. #:
- 05-008-14-2920A
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME VEHICLES MAY EXHIBIT ONE OF THE FOLLOWING CONCERNS: HARD TO SHIFT INTO 3RD, 4TH, 5TH, AND/OR 6TH GEAR. SOMETIMES THE SHIFTER MAY JUMP OUT OF 3RD GEAR OVER A ROAD BUMP WHEN ACCELERATING AFTER DECELERATION AT 25-40 MPH (40-65 KM/H) THIS IS CAUSED BY A FAILURE OF THE RELATED CLUTCH HUB(S). TO CORRECT THE PROBLEM OF HARD SHIFTING, THE SHAPE OF THE 3-4 AND 5-6 CLUTCH HUB HAS BEEN CHANGED. A SURFACE TREATMENT HAS NOW BEEN ADDED TO THE 3-4 CLUTCH HUB TO PREVENT 3RD GEAR FROM JUMPING OUT.
Associated Products (9)Associated Documents - November 26, 2014•Document ID: 10059732Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION
- Mfr Comm. #:
- 05-008-14
- Date Added:
- March 16, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (9)Associated Documents - November 24, 2014•Document ID: 10098885Service Bulletin/Repair InstructionsEXTERIOR LIGHTING:HEADLIGHTS
- Mfr Comm. #:
- 09-049-14-2980
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummaryWHEN DEALING WITH CUSTOMER COMPLAINTS OF EXCESSIVE CONDENSATION AND/OR WATER WITHIN THE HEADLAMP UNIT, FIRST DETERMINE IF ALL THE BULB SOCKETS ARE PRESENT AND CORRECTLY INSTALLED. IN MOST CASES YOU WILL FIND THAT THE BULB SEAL NO. 1 (A) OR HID BULB SEAL NO. 1 (B) AND BULB SEAL NO. 2 (C) SOCKET COVERS HAVE NOT BEEN CORRECTLY INSTALLED OR ARE MISSING DUE TO IMPROPER PRIOR REPAIRS (I.E., CUSTOMER REPLACING THE HEADLAMP BULBS OR BODY SHOP NOT TRANSFERRING THEM WHEN REPLACING THE HEADLAMP UNIT(S) DUE TO A COLLISION). ANY DAMAGE CAUSED BY MISSING SOCKET COVERS, HID MODULE SEAL (D), OR MISSING BUMPER BRACKETS (E) IS NOT COVERED BY WARRANTY POLICY.
Associated Products (69)2016 Mazda CX-52016 Mazda Mazda62015 Mazda CX-52015 Mazda CX-92015 Mazda Mazda52015 Mazda Mazda62015 Mazda MX-52014 Mazda CX-52014 Mazda CX-92014 Mazda Mazda22014 Mazda Mazda52014 Mazda Mazda62014 Mazda MX-52013 Mazda CX-52013 Mazda CX-92013 Mazda Mazda22013 Mazda Mazda32013 Mazda Mazda52013 Mazda Mazda62013 Mazda MX-5+ 49 moreAssociated Documents - November 18, 2014•Document ID: 10098888Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- 09-020-14-2913C
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.854 OR LATER).NAVIGATION SYSTEM FREEZES.MESSAGE WAITING FOR VALID GPS SIGNAL IS SHOWN IN THE MENU BAR OF NAVIGATION DISPLAY FOR SEVERAL MINUTES.VEHICLE SYMBOL IS OFF ROAD WHILE DRIVING / WRONG POSITION OF VEHICLE ON MAP.MAP IS ROTATING WHEN VEHICLE IS PARKED OR WHILE DRIVING.NAVIGATION SCREEN DONT APPEAR AFTER DEPRESSING NAVIGATION BUTTON. THEN IT DOES NOT RECOVER BY OPERATING ACC OFF TO ON POSITION.UNEXPECTED STOPPING VOICE CONTROL MESSAGE, USUALLY WHEN STARTING THE VEHICLE.CURRENT CAR POSITION (CCP) TURNING 180 DEGREES WHEN DRIVING IN REVERSE.THE MESSAGE WAITING FOR A VALID GPS SIGNAL APPEARS.RED SCREEN WITH MESSAGE "PROBLEM WITH MAP".YELLOW SCREEN WITH MESSAGE "INSERT SD CARD".NO MAP FOUND ERROR AND SD CARD CONTAINS A MAP.SCREEN TEMPORARILY GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) FOR 2 MINUTES DURING STARTUP. AFTERWARDS, THE NAVIGATION WILL NOT START UNTIL THE IGNITION IS CYCLED.SCREEN GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) DURING STARTUP.SCREEN LOCKS UP TO A "BLACK SCREEN.VEHICLE ICON JUMPS AROUND OR VIBRATES.IF NAVIGATION BUTTON IS PRESSED DURING AUDIO SCREEN, THE SCREEN FREEZES AND THE TOUCH SCREEN BECOMES INOPERATIVE.
Associated Products (9)Associated Documents - November 18, 2014•Document ID: 10060502Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- 09-020-14
- Date Added:
- March 31, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (8)Associated Documents - November 11, 2014•Document ID: 10098891Service Bulletin/Repair InstructionsFUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
- Mfr Comm. #:
- 09-048-14-2975A
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME CUSTOMERS MAY COMPLAIN THAT THE FUEL GAUGE SHOWS EMPTY AND/OR THE DISTANCE-TO-EMPTY ON THE MULTI-INFORMATION DISPLAY (MID) INDICATES 0 WITH A CERTAIN AMOUNT OF FUEL REMAINING IN THE TANK.THIS MAY BE A NORMAL OPERATION OF THE FAIL-SAFE FUNCTION:1.IF FOREIGN MATERIAL (CONTAINED IN A POOR-QUALITY FUEL) ADHERES TO THE FUEL GAUGE SENDER UNIT, THE FAIL-SAFE FUNC-TION INITIATES BY FORCING THE FUEL GAUGE AND THE DISTANCE-TO-EMPTY TO INDICATE ZERO FUEL AMOUNT.2.IMMEDIATELY AFTER THE FOREIGN MATERIAL IS DISLODGED BY SHAKING OF THE FUEL DURING DRIVING OR REFUELING, THE FUEL GAUGE WILL RETURN TO A NORMAL READING, BUT THE DISTANCE-TO-EMPTY WILL CONTINUE TO READ 0 UNTIL THE NEXT REFUEL-ING OF 3 US GALLONS (10 LITERS) OR MORE.TO CORRECT THE PROBLEM THE FOLLOWING CHANGE HAS BEEN MADE:1.THERE IS NO MASS-PRODUCTION CHANGE TO PREVENT ADHESION OF FOREIGN MATERIAL TO THE FUEL GAUGE SENDER UNIT. SO THE FACT REMAINS UNCHANGED THAT THE FUEL GAUGE AND THE DISTANCE-TO-EMPTY INDICATE ZERO FUEL AMOUNT WHEN FOREIGN MATERIAL ADHERES TO THE FUEL GAUGE SENDER UNIT, AND THE FAIL-SAFE FUNCTION INITIATES.2.TO EQUALIZE THE RECOVERY TIMING FROM THE FAIL-SAFE MODE, THE LOGIC HAS BEEN CHANGED SO THAT THE DISTANCE-TO-EMPTY RECOVERS FROM 0 TO A NORMAL READING IMMEDIATELY AFTER THE FOREIGN MATERIAL IS DISLODGED (AT THE SAME TIME AS THE FUEL GAUGE).
Associated Products (7)Associated Documents - November 11, 2014•Document ID: 10060871Service Bulletin/Repair InstructionsFUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
- Mfr Comm. #:
- 09-048-14
- Date Added:
- March 31, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (7)Associated Documents - November 6, 2014•Document ID: 10098894Service Bulletin/Repair InstructionsFUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
- Mfr Comm. #:
- 09-048-14-2975
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME CUSTOMERS MAY COMPLAIN THAT THE FUEL GAUGE SHOWS EMPTY AND/OR THE DISTANCE-TO-EMPTY ON THE MULTI-INFORMATION DISPLAY (MID) INDICATES 0 WITH A CERTAIN AMOUNT OF FUEL REMAINING IN THE TANK.THIS MAY BE A NORMAL OPERATION OF THE FAIL-SAFE FUNCTION:1.IF FOREIGN MATERIAL (CONTAINED IN A POOR-QUALITY FUEL) ADHERES TO THE FUEL GAUGE SENDER UNIT, THE FAIL-SAFE FUNC-TION INITIATES BY FORCING THE FUEL GAUGE AND THE DISTANCE-TO-EMPTY TO INDICATE ZERO FUEL AMOUNT.2.IMMEDIATELY AFTER THE FOREIGN MATERIAL IS DISLODGED BY SHAKING OF THE FUEL DURING DRIVING OR REFUELING, THE FUEL GAUGE WILL RETURN TO A NORMAL READING, BUT THE DISTANCE-TO-EMPTY WILL CONTINUE TO READ 0 UNTIL THE NEXT REFUEL-ING OF 3 US GALLONS (10 LITERS) OR MORE.TO CORRECT THE PROBLEM THE FOLLOWING CHANGE HAS BEEN MADE:1.THERE IS NO MASS-PRODUCTION CHANGE TO PREVENT ADHESION OF FOREIGN MATERIAL TO THE FUEL GAUGE SENDER UNIT. SO THE FACT REMAINS UNCHANGED THAT THE FUEL GAUGE AND THE DISTANCE-TO-EMPTY INDICATE ZERO FUEL AMOUNT WHEN FOREIGN MATERIAL ADHERES TO THE FUEL GAUGE SENDER UNIT, AND THE FAIL-SAFE FUNCTION INITIATES.2.TO EQUALIZE THE RECOVERY TIMING FROM THE FAIL-SAFE MODE, THE LOGIC HAS BEEN CHANGED SO THAT THE DISTANCE-TO-EMPTY RECOVERS FROM 0 TO A NORMAL READING IMMEDIATELY AFTER THE FOREIGN MATERIAL IS DISLODGED (AT THE SAME TIME AS THE FUEL GAUGE).
Associated Products (7)Associated Documents - November 6, 2014•Document ID: 10060870Service Bulletin/Repair InstructionsFUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
- Mfr Comm. #:
- 09-048-14
- Date Added:
- March 31, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (7)Associated Documents - November 4, 2014•Document ID: 10098895Service Bulletin/Repair InstructionsSTEERING: STEERING WHEEL/HANDLE BAR
- Mfr Comm. #:
- 02-004-14-2976
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD. FOLLOW STEERING WHEEL ALIGNMENT PROCEDURE.
Associated Products (67)2016 Mazda CX-52016 Mazda Mazda62015 Mazda CX-52015 Mazda CX-92015 Mazda Mazda32015 Mazda Mazda62015 Mazda MX-52014 Mazda CX-52014 Mazda CX-92014 Mazda Mazda22014 Mazda Mazda32014 Mazda Mazda62014 Mazda MX-52013 Mazda CX-52013 Mazda CX-92013 Mazda Mazda22013 Mazda Mazda32013 Mazda Mazda62013 Mazda MX-52012 Mazda CX-7+ 47 moreAssociated Documents - November 4, 2014•Document ID: 10059471Service Bulletin/Repair InstructionsSTEERING: STEERING WHEEL/HANDLE BAR
- Mfr Comm. #:
- 02-004-14
- Date Added:
- March 16, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (87)2016 Mazda CX-52016 Mazda Mazda62015 Mazda CX-52015 Mazda CX-92015 Mazda Mazda32015 Mazda Mazda62015 Mazda MX-52014 Mazda CX-52014 Mazda CX-92014 Mazda Mazda22014 Mazda Mazda32014 Mazda Mazda52014 Mazda Mazda62014 Mazda MX-52013 Mazda CX-52013 Mazda CX-92013 Mazda Mazda22013 Mazda Mazda32013 Mazda Mazda52013 Mazda Mazda6+ 67 moreAssociated Documents - October 31, 2014•Document ID: 10098846Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- 09-020-14-2913B
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.854 OR LATER).NAVIGATION SYSTEM FREEZES.MESSAGE WAITING FOR VALID GPS SIGNAL IS SHOWN IN THE MENU BAR OF NAVIGATION DISPLAY FOR SEVERAL MINUTES.VEHICLE SYMBOL IS OFF ROAD WHILE DRIVING / WRONG POSITION OF VEHICLE ON MAP.MAP IS ROTATING WHEN VEHICLE IS PARKED OR WHILE DRIVING.NAVIGATION SCREEN DONT APPEAR AFTER DEPRESSING NAVIGATION BUTTON. THEN IT DOES NOT RECOVER BY OPERATING ACC OFF TO ON POSITION.UNEXPECTED STOPPING VOICE CONTROL MESSAGE, USUALLY WHEN STARTING THE VEHICLE.CURRENT CAR POSITION (CCP) TURNING 180 DEGREES WHEN DRIVING IN REVERSE.THE MESSAGE WAITING FOR A VALID GPS SIGNAL APPEARS.RED SCREEN WITH MESSAGE "PROBLEM WITH MAP".YELLOW SCREEN WITH MESSAGE "INSERT SD CARD".NO MAP FOUND ERROR AND SD CARD CONTAINS A MAP.SCREEN TEMPORARILY GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) FOR 2 MINUTES DURING STARTUP. AFTERWARDS, THE NAVIGATION WILL NOT START UNTIL THE IGNITION IS CYCLED.SCREEN GETS STUCK AT TOMTOM LOGO (SPLASH SCREEN) DURING STARTUP.SCREEN LOCKS UP TO A "BLACK SCREEN.VEHICLE ICON JUMPS AROUND OR VIBRATES.
Associated Products (9)Associated Documents - October 31, 2014•Document ID: 10060498Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- 09-020-14
- Date Added:
- March 31, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (9)Associated Documents - October 30, 2014•Document ID: 10060453Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- 09-002-14
- Date Added:
- March 31, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (3)Associated Documents - October 23, 2014•Document ID: 10098857Service Bulletin/Repair InstructionsSUSPENSION:REAR:SHOCK ABSORBER
- Mfr Comm. #:
- 02-003-14-2954A
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME VEHICLES MAY EXHIBIT A CHIRP NOISE FROM THE REAR SHOCK ABSORBERS (A) WHEN DRIVING ON A ROUGH ROAD OR PASSING OVER A SPEED BUMP. VISUAL INSPECTION OF THE SHOCK ABSORBERS SHOW NO EXTERNAL DAMAGE OR OIL LEAKAGE.
Associated Products (2)Associated Documents - October 23, 2014•Document ID: 10098854Service Bulletin/Repair InstructionsEQUIPMENT:APPLIANCE:AIR CONDITIONER
- Mfr Comm. #:
- 07-002-14-2964
- Date Added:
- May 11, 2017
- Manufacturer:
- MAZDA
SummarySOME CUSTOMERS MAY COMPLAIN ABOUT NO COOL AIR FROM THE VENTS WHEN THE AIR CONDITIONER (A/C) IS ON. THIS CON-CERN MAY BE CAUSED BY A/C REFRIGERANT LEAKING FROM THE EVAPORATOR. SOME DEFORMED EVAPORATOR TUBES SLIPPED THROUGH QUALITY INSPECTION AND WERE USED DURING PRODUCTION. A/C REFRIGERANT LEAKS FROM IMPROPER BRAZING AT A JOINT. TO CORRECT THE PROBLEM, THE PRODUCTION AND INSPECTION CONTROL OF THE EVAPORATOR HAVE BEEN IMPROVED.
Associated Products (6)Associated Documents - October 23, 2014•Document ID: 10059743Service Bulletin/Repair InstructionsEQUIPMENT:APPLIANCE:AIR CONDITIONER
- Mfr Comm. #:
- 07-002-14
- Date Added:
- March 16, 2016
- Manufacturer:
- MAZDA
SummarySUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (6)Associated Documents