Mazda CX-5 Service Bulletins (2017)

572 manufacturer communications on file.

February 6, 2018•Document ID: 10134915
Service Bulletin/Repair Instructions
TRAILER HITCHES
Mfr Comm. #:
SA-003-18
Date Added:
April 23, 2018
Manufacturer:
MAZDA
Summary
Some repair kits (p/n 0000-8E-R09) for Recall 1617K (2017 CX-5 - EQUIPPED WITH A GENUINE MAZDA ACCESSORY TRAILER - HITCH HARNESS) may contain an extra wire harness (shown below). The extra wire harness is not necessary for the repair and should be removed and discarded from the repair kit. Only the trailer side of the wire harness should to be used.
Associated Products (1)
2017 Mazda CX-5
Associated Documents
- Download MC-10134915-0001.pdf↗
January 18, 2018•Document ID: 10129571
Service Bulletin/Repair Instructions
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Mfr Comm. #:
15-001-18-3369
Date Added:
March 5, 2018
Manufacturer:
MAZDA
Summary
Some customers may experience the following symptom relating to the Forward Sensing Camera (FSC)with DTC C1001:92 [Forward sensing camera (FSC) poor field of view] stored in memory.When the visibility out the windshieldis poor (i.e. fog or raining at night), the following warning lights mayilluminate. Master Warning Light High Bean Control Warning Light Lane-keep Assist System (LAS) Lane Departure Warning System (LDWS) Warning Light Smart Brake Support/Smart City Brake Support (SBS/SCBS) Indicator LightThis is caused by the control logic of the FSC being too sensitive. To correct this issue, the control logic ofthe FSC has been modified.
Associated Products (3)
2017 Mazda CX-5 2017 Mazda Mazda3 2017 Mazda Mazda6
Associated Documents
- Download MC-10129571-0001.pdf↗
January 16, 2018•Document ID: 10129569
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
09-003-18-3405a
Date Added:
March 5, 2018
Manufacturer:
MAZDA
Summary
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate this concern.
Associated Products (7)
2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3 2018 Mazda MX-5 2017 Mazda CX-5 2017 Mazda Mazda6
Associated Documents
- Download MC-10129569-0001.pdf↗
January 10, 2018•Document ID: 10129567
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
09-003-18-3405
Date Added:
March 5, 2018
Manufacturer:
MAZDA
Summary
Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate this concern.
Associated Products (6)
2018 Mazda CX-3 2018 Mazda CX-9 2018 Mazda Mazda3 2018 Mazda MX-5 2017 Mazda CX-5 2017 Mazda Mazda6
Associated Documents
- Download MC-10129567-0001.pdf↗
January 9, 2018•Document ID: 10129566
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Mfr Comm. #:
09-002-18-3410
Date Added:
March 5, 2018
Manufacturer:
MAZDA
Summary
After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.CX-3 shown:Vehicles having this concern should have their vehicle repaired using the following procedure.
Associated Products (16)
2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda2 2018 Mazda Mazda6 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda2 2017 Mazda Mazda6 2016 Mazda CX-3 2016 Mazda CX-9 2016 Mazda Mazda2 2016 Mazda Mazda6 2015 Mazda Mazda6 2014 Mazda Mazda6
Associated Documents
- Download MC-10129566-0001.pdf↗
January 8, 2018•Document ID: 10129565
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mfr Comm. #:
09-001-18-3387
Date Added:
March 5, 2018
Manufacturer:
MAZDA
Summary
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for the MAZDA CONNECT navigation system SD cards beingmanufactured with improper hardware, resulting in a data reading error during cold temperatures. To correctthe concern, the SD card hardware has been changed.
Associated Products (15)
2018 Mazda Mazda3 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda3 2017 Mazda Mazda6 2017 Mazda MX-5 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda CX-9 2016 Mazda Mazda3 2016 Mazda Mazda6 2016 Mazda MX-5 2015 Mazda Mazda3 2014 Mazda Mazda3
Associated Documents
- Download MC-10129565-0001.pdf↗
January 5, 2018•Document ID: 10129564
Service Bulletin/Repair Instructions
SUSPENSION:FRONT:SHOCK ABSORBER
Mfr Comm. #:
02-002-18-3300d
Date Added:
March 5, 2018
Manufacturer:
MAZDA
Summary
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving onrough roads and/or when turning the steering wheel while the vehicle is stopped.The noise may be due to: Upper front strut bearing (A) damage. (CX-5 and Mazda6) Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6) The bump stopper (C) may be contacting the strut bearing when the front shock absorber is compressed, causing a popping noise. (Mazda6 only) The front lower arm bushing (D) is making a creak type noise in wet road conditions. (CX-5 and Mazda6).Front Shock Absorber Front Lower Arm To eliminate the noise, the following mass-production changes have been made: 1. The material and production method of the front strut bearing (A) has been changed. (CX-5 and Mazda6) 2. A protector has been installed onto the coil spring. (CX-5 and Mazda6) 3. The shape of the bump stopper (C) will be modified in the future. (Mazda6 only) 4. The shape of the coil spring has been changed. (CX-3 only) 5. Friction of the lower arm bushing has been reduced by adding a dry coating. (CX-5 and Mazda6). NOTE: The piston rod nut (B) requires replacement.
Associated Products (10)
2017 Mazda CX-5 2017 Mazda Mazda6 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda Mazda6 2015 Mazda CX-5 2015 Mazda Mazda6 2014 Mazda CX-5 2014 Mazda Mazda6 2013 Mazda CX-5
Associated Documents
- Download MC-10129564-0001.pdf↗
January 4, 2018•Document ID: 10129353
Service Bulletin/Repair Instructions
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Mfr Comm. #:
SA-001-18
Date Added:
February 26, 2018
Manufacturer:
MAZDA
Summary
The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.
Associated Products (17)
2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda3 2017 Mazda Mazda6 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda CX-9 2016 Mazda Mazda3 2016 Mazda Mazda6 2015 Mazda CX-5 2014 Mazda CX-5 2013 Mazda CX-5
Associated Documents
- Download MC-10129353-0001.pdf↗
January 2, 2018•Document ID: 10129354
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
MT-001-18
Date Added:
February 26, 2018
Manufacturer:
MAZDA
Summary
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The navigation SD card has a malfunction.
Associated Products (23)
2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda2 2018 Mazda Mazda3 2018 Mazda Mazda6 2018 Mazda MX-5 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda2 2017 Mazda Mazda3 2017 Mazda Mazda6 2017 Mazda MX-5 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda CX-9 2016 Mazda Mazda2 2016 Mazda Mazda3 2016 Mazda Mazda6+ 3 more
Associated Documents
- Download MC-10129354-0001.pdf↗
December 22, 2017•Document ID: 10129351
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
15-006-17-3388a
Date Added:
February 26, 2018
Manufacturer:
MAZDA
Summary
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperature. U3000:04 - Forward sensing camera (FSC) internal malfunction. The combination of warning lights mentioned by the customer may include: SCBS/SBS, LAS/LDWS, HBC, Master Warning LightInstrument Cluster Multi-Information Display (if equipped) warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction, MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays on. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately. Note: The center display Warning Messages are only displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings. This condition may be caused by FSC control logic that is too sensitive. When the FSC detects DTCU3000:98 during high temperature, it stops the internal communication and stores DTC U3000:04. DTC U3000:04 will not clear and SCBS/SBS, LAS/LDWS, and/or HBC functions will not resume until the ignition switch has been turned OFF, even if the temperature of the FSC cools. Before FSC Reprogramming: The warning lights/messages will be displayed until the FSC cools and the ignition is turned OFF, then back ON. Instrument Instrument Cluster Warning Lights and MAZDA CONNECT Warning Messages Cluster Warning Messages Warning Lights (With Multi-Information Display) (Without Multi-Information Display), Note: These Warning Messages are displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings.
Associated Products (5)
2018 Mazda CX-3 2018 Mazda Mazda3 2017 Mazda CX-5 2017 Mazda Mazda3 2017 Mazda Mazda6
Associated Documents
- Download MC-10129351-0001.pdf↗
December 18, 2017•Document ID: 10185794
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; AIR BAGS
Mfr Comm. #:
01-001-17
Date Added:
January 25, 2021
Manufacturer:
MAZDA
Summary
Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery voltage low input.
Associated Products (12)
2018 Mazda CX-3 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda MX-5 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda CX-9 2016 Mazda MX-5 2015 Mazda CX-5 2014 Mazda CX-5 2013 Mazda CX-5
Associated Documents
- Download MC-10185794-0001.pdf↗
December 5, 2017•Document ID: 10129368
Service Bulletin/Repair Instructions
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ENGINE
Mfr Comm. #:
MT-021-17
Date Added:
February 26, 2018
Manufacturer:
MAZDA
Summary
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Associated Products (27)
2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3 2018 Mazda Mazda6 2018 Mazda MX-5 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda3 2017 Mazda Mazda6 2017 Mazda MX-5 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda CX-9 2016 Mazda Mazda3 2016 Mazda Mazda6 2016 Mazda MX-5 2015 Mazda CX-5 2015 Mazda Mazda3+ 7 more
Associated Documents
- Download MC-10129368-0001.pdf↗
November 29, 2017•Document ID: 10188496
Service Bulletin/Repair Instructions
EQUIPMENT; TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; WHEELS
Mfr Comm. #:
SA-073-17
Date Added:
March 8, 2021
Manufacturer:
MAZDA
Summary
Mazda is incorporating a "Direct" type TPMS, which is unlike the previous "Indirect" type system. With the "Direct" type TPMS........ ? there is no TPMS switch on the dashboard. It is no longer needed. ? the wheel sensors activate after detecting tire rotation. ? the wheel sensors transmit data to the vehicle at a rate of once per minute. ? the vehicle must be driven at 16 mph or more for two (2) minutes or more to obtain IDS readings. ? it is necessary to complete the diagnosis before turning the ignition OFF, otherwise, the data will be deleted.
Associated Products (4)
2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda MX-5 2017 Mazda CX-5
Associated Documents
- Download MC-10188496-0001.pdf↗
November 10, 2017•Document ID: 10188481
Service Bulletin/Repair Instructions
EQUIPMENT; STRUCTURE; SUSPENSION:FRONT:SHOCK ABSORBER
Mfr Comm. #:
02-009-17-3392
Date Added:
March 8, 2021
Manufacturer:
MAZDA
Summary
Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold.
Associated Products (9)
2018 Mazda CX-9 2017 Mazda CX-5 2017 Mazda CX-9 2016 Mazda CX-9 2015 Mazda CX-5 2015 Mazda Mazda6 2014 Mazda CX-5 2014 Mazda Mazda6 2013 Mazda CX-5
Associated Documents
- Download MC-10188481-0001.pdf↗
November 9, 2017•Document ID: 10188491
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
MT-020-17
Date Added:
March 8, 2021
Manufacturer:
MAZDA
Summary
The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows: Previous - Press the MODE switch to switch to the cruise control function. New - Press the MODE switch and hold for 2 seconds_ to switch to the cruise control function.
Associated Products (5)
2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda3 2017 Mazda Mazda6 2016 Mazda CX-9
Associated Documents
- Download MC-10188491-0001.pdf↗
November 9, 2017•Document ID: 10188489
Service Bulletin/Repair Instructions
SEAT BELTS; AIR BAGS; SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; EQUIPMENT
Mfr Comm. #:
MT-018-17
Date Added:
March 8, 2021
Manufacturer:
MAZDA
Summary
Some customers may complain about: PASSENGER Seat Belt and PASS AIRBAG OFF indicator lights ON (A). Front seat warmers ON (B) and cannot be turned OFF.No DTC's are stored in memory. This may be caused by water contamination at connector C-56 after a recent aftermarket windshield tint installation.
Associated Products (1)
2017 Mazda CX-5
Associated Documents
- Download MC-10188489-0001.pdf↗
November 6, 2017•Document ID: 10188492
Service Bulletin/Repair Instructions
STRUCTURE; ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
SA-069-17
Date Added:
March 8, 2021
Manufacturer:
MAZDA
Summary
If you receive a customer complaint of an excessive gap between decoration panel and switch panel (as shown below), repair it according to the repair procedure below.
Associated Products (1)
2017 Mazda CX-5
Associated Documents
- Download MC-10188492-0001.pdf↗
November 2, 2017•Document ID: 10188488
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
MT-017-17
Date Added:
March 8, 2021
Manufacturer:
MAZDA
Summary
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
Associated Products (84)
2018 Mazda CX-3 2018 Mazda CX-9 2018 Mazda Mazda2 2018 Mazda Mazda3 2018 Mazda MX-5 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda2 2017 Mazda Mazda3 2017 Mazda Mazda5 2017 Mazda Mazda6 2017 Mazda MX-5 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda CX-9 2016 Mazda Mazda2 2016 Mazda Mazda3 2016 Mazda Mazda5 2016 Mazda Mazda6+ 64 more
Associated Documents
- Download MC-10188488-0001.pdf↗
October 18, 2017•Document ID: 10125469
Service Bulletin/Repair Instructions
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM
Mfr Comm. #:
MT-016-17
Date Added:
December 14, 2017
Manufacturer:
MAZDA
Summary
The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a vehicle ahead is imminent. In addition, the system reduces damage in the event of a collision by operating the brake control when the system determines that a collision is unavoidable. It may also be possible to avoid a collision depending on the relative speed between your vehicle and the vehicle in front of you. In addition, when the driver depresses the brake pedal, the brakes are applied firmly and quickly to assist.
Associated Products (22)
2018 Mazda CX-3 2018 Mazda CX-9 2018 Mazda Mazda2 2018 Mazda Mazda3 2017 Mazda CX-3 2017 Mazda CX-5 2017 Mazda CX-9 2017 Mazda Mazda2 2017 Mazda Mazda3 2017 Mazda Mazda6 2016 Mazda CX-3 2016 Mazda CX-5 2016 Mazda CX-9 2016 Mazda Mazda2 2016 Mazda Mazda3 2016 Mazda Mazda6 2015 Mazda CX-5 2015 Mazda Mazda3 2015 Mazda Mazda6 2014 Mazda CX-5+ 2 more
Associated Documents
- Download MC-10125469-0001.pdf↗
October 6, 2017•Document ID: 10123439
Service Bulletin/Repair Instructions
BACK OVER PREVENTION: CAMERA SYSTEM; SERVICE BRAKES; ELECTRICAL SYSTEM
Mfr Comm. #:
15-006-17-3388
Date Added:
November 14, 2017
Manufacturer:
MAZDA
Summary
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperature. U3000:04 - Forward sensing camera (FSC) internal malfunction. The combination of warning lights mentioned by the customer may include: Instrument Cluster Multi-Information Display (if equipped) warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction, MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays on. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately. Note: The center display Warning Messages are only displayed when the customer selects Applications>Vehicle Status Monitor>Warning Guidance>Warnings. This condition may be caused by FSC control logic that is too sensitive. When the FSC detects DTC U3000:98 during high temperature, it stops the internal communication and stores DTC U3000:04. DTC U3000:04 will not clear and SCBS/SBS, LAS/LDWS, and/or HBC functions will not resume until the ignition switch has been turned OFF even if the temperature of the FSC cools.
Associated Products (7)
2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda Mazda3 2018 Mazda Mazda6 2017 Mazda CX-5 2017 Mazda Mazda3 2017 Mazda Mazda6
Associated Documents
- Download MC-10123439-0001.pdf↗

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