Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11252100August 28, 2019
STEERING
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHEN ATTEMPTING TO MOVE THE VEHICLE INTO THE LEFT LANE, A BEEPING SOUND WAS HEARD AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CHECK ENGINE, POWER STEERING SERVICE NOW, AND ADVANCETRAC SYSTEM INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRIC POWER ASSIST AND STEERING GEAR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 101,069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246362August 26, 2019
WHEELS
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE WHEELS ON THE VEHICLE WERE LEAKING AIR. THE CONTACT DROVE TO BILL KNIGHT LINCOLN VOLVO (4111 S MEMORIAL DR, TULSA, OK 74145) FOUR TIMES. THE DEALER SANDED DOWN THE CORROSION ON THE INTERIOR OF THE RIM AND MOUNTED IT BACK ON THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY FOUR YEARS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246181August 24, 2019
STRUCTURE:BODY
WHEN CLOSING THE REAR PASSENGER DOOR THE DOOR WILL NOT LATCH TO CLOSE SECURELY. THE LATCH IS STUCK OPEN. WE WERE SITTING IN A PARKING LOT AND WITH SOME WORK GOT IT TO LATCH CLOSED UNTIL WE GOT HOME. WHEN WE OPEN AND THEN CLOSED THE DOOR AGAIN, THE SAME THING HAPPEN AND THE LATCH IT STUCK SO IT WILL NOT LATCH TO SECURELY CLOSE. CURRENTLY I CANNOT DRIVE THE CAR DUE TO THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246013August 23, 2019
STEERING
POWER STEERING ASSIST FAULT. THIS HAS HAPPENED TWICE NOW. FIRST INCIDENT WAS SEPTEMBER 29TH 2018, SECOND WAS TODAY AUGUST 23RD 2019. THERE WAS A RECALL PREVIOUSLY BUT ISN'T ONE FOR MY VIN NUMBER. VEHICLE FIRST TIME WAS IN MOTION ON CITY STREET, SECOND TIME WAS STATIONARY IN DRIVEWAY OF HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245947August 22, 2019
UNKNOWN OR OTHER
DRIVER CAME TO PICK ME UP. DRIVER STOPPED, HE THOUGHT HE PUSHED PARK BUTTON. STARTED TO GET OUT OF CAR. GOT LEFT FOOT ON GROUND, SWUNG RIGHT FOOT OUT AND CAR STARTED ROLLING BACKWARDS. CAR DOOR KNOCKED HIM DOWN, CATCHING LEFT FOOT BETWEEN DOOR AND FRAME. CAR STARTED DRAGGING DRIVER DOWN STREET IN REVERSE. I HAD TO RUN AROUND DOOR, PUT CAR IN PARK. DRIVER DRAGGED BETWEEN 5-10 FEET(EST). DRIVER ENDED UP WITH FRACTURED LEFT ANKLE, 3 BROKEN BONES IN LEFT FOOT, ABRASIONS ON RIGHT SHOULDER AND LEFT ELBOW, HEMATOMA ON RIGHT LEG. CAR WAS ON A VILLAGE PAVED STREET, IN REVERSE INSTEAD OF PARK. IT WAS DARK , THE DRIVER THOUGHT HE PUSHED THE PARK BUTTON BUT EVIDENTLY PUT THE CAR IN REVERSE BY MISTAKE. CAR STARTED ROLLING WHEN HE TOOK RIGHT FOOT OFF BRAKE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11245424August 21, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING OBAUGH FORD INC. (13 LEE JACKSON HWY, STAUNTON, VA) ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243659August 19, 2019
WHEELS:LUGS/NUTS/BOLTS/STUDS
2014 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO WHEEL LUG NUTS ON VEHICLE BEING HAZARDOUS ON THE ROAD. *LD THE CONSUMER STATED THE LUG NUTS BECOME OVER HEATED. DUE TO THIS FAILURE, THE ISSUED LUG WRENCH WAS UNABLE TO SLIP OVER THE HEATED LUG NUTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243345August 12, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2012 LINCOLN MKZ. THE CONTACT STATED THAT WHILE ON THE INTERSTATE DRIVING 50 MPH, THERE WAS A TWO VEHICLE COLLISION AND ALL THE VEHICLE ATTEMPTED TO STOP BUT IT CAUSED MULTIPLE COLLISIONS. THE CONTACT DEPRESSED HER BRAKE PEDAL HOWEVER SHE CRASHED INTO THE REAR OF THE VEHICLE IN FRONT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE STOMACH FROM THE SEAT, HEAD, BOTH SHOULDERS, KNEES, CHEST AND BOTH ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE VIN WAS PART OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11242528August 8, 2019
SEAT BELTS, STEERING, WHEELS
AUG 2, MY HUSBAND & I WERE APPROACHING A 4-WAY LIGHT NEAR OUR NEIGHBORHOOD. WE WERE SLOWING DOWN TO TURN RIGHT AT THE INTERSECTION. AS WE BEGAN THE TURN, THE TIRES LOCKED & OUR CAR SLIDE LEFT ACROSS LANES THAT RESULTED IN A CRASH. BOTH AIRBAGS DEPLOYED. I WAS THROWN INTO THE WINDSHIELD, DESPITE MY SEAT-BELT, BUSTING IT. THEN, MY AIRBAG DEPLOYED. IT WAS LIKE MY HUSBAND HAD NO CONTROL OF THE VEHICLE. BOTH AIRBAGS DEPLOYED. TIRES WERE STILL LOCKED WHEN TOW-TRUCK ARRIVED. OTHER CAR INVOLVED DID NOT HAVE THIS ISSUE. WE DO NOT HAVE A HYBRID, BUT WONDER IF THE STEERING RECALL THAT STARTED WITH 2012 MKZ HYBRIDS & OTHERS COULD INVOLVE ADDITIONAL MODELS LIKE OURS (RECALL 15V340000). WHAT WE EXPERIENCED WAS NOT NORMAL.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11234116July 23, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE DASHBOARD DETACHED AND WAS CRACKED AROUND THE VENT ON THE FRONT PASSENGER SIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COCONUT CREEK LINCOLN (LOCATED AT 4970 NORTH, FL-7, COCONUT CREEK, FL 33073, (888) 406-4853), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,000. *TT *TR PHOTOS ATTACHED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233496July 19, 2019
ELECTRICAL SYSTEM
THE INSTRUMENT CLUSTER FAILED 2 DAYS AFTER PURCHASE. NO INDICATION OF SPEED NOR FUEL LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232957July 17, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
WHILE DRIVING, SOMETIMES THE HORN COMPLETELY STOPS WORKING, AT THE SAME TIME THE HORN STOPS WORKING I CAN REMOVE MY SEATBELT OR HAVE A PASSENGER NOT WEARING A SEAT BELT AND THE SEAT BELT INDICATOR AND CHIME DOES NOT COME ON, I HAVE BUCKLED AND UNBUCKLED THE SEATBELT TO TRY TO GET THE INDICATOR TO COME ON AND NOTHING HAPPENS. I AM WORRIED THAT THE SEAT SENSORS OR SEAT BELT LATCH ARE DEFECTIVE ALSO THE HORN ISSUE MAY BE ANOTHER UNDERLYING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232024July 15, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE DOOR LATCHES WERE INOPERABLE. THE FAILURE OCCURRED TWICE. THE FIRST FAILURE OCCURRED ON THE REAR DRIVER'S SIDE DOOR. FIESTA LINCOLN (1720 S MESA DR, MESA, AZ 85210, (480) 813-4900) WAS CONTACTED, BUT WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS NOT UNDER WARRANTY OR INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231819July 14, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
SEAT BELT SENSOR DOES NOT COME ON ALL THE TIME WHEN SEAT IS OCCUPIED, HORN DOES NOT WORK ALL THE TIME. I WAS INFORMED THAT THIS COULD BE A MAJOR PROBLEM IF LEFT UNREPAIRED. I CANT SEEM TO GET MY LOCAL LINCOLN DEALERSHIP TO FIX THE PROBLEM WEITHER ITS A MODULE OR SOMETHING ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231485July 12, 2019
UNKNOWN OR OTHER
DOOR LATCH DEFECTIVE. I HAD A DEFECTIVE LATCH REPLACED BY LINCOLN DEALERSHIP ONE YEAR AGO. THIS WAS THE REAR DRIVERS SIDE DOOR. ON 7/11/19, MY PASSENGER SIDE DOOR LATCH IS NOW DEFECTIVE. I CONTACTED MY LINCOLN DEALERSHIP AND THEY EXPLAINED MY WARRANTY IS NOT VALID, THEREFORE, THEY WILL NOT COVER THE COST. I CONTACTED LINCOLN CUSTOMER SERVICE, RECALL DEPARTMENT AND THEY TOO SAID THEY WOULD NOT COVER THE 2ND DEFECTIVE DOOR LATCH, DUE TO NO WARRANTY. THEY EXPLAINED THEY UNDERSTOOD THIS IS THE 2ND DEFECTIVE DOOR LATCH AND THIS DOOR LATCH ISSUE IS PART OF RECALL. HOWEVER, MY VIN# IS NOT PART OF RECALL, BUT MY MAKE, MODEL AND YEAR ARE INCLUDED IN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231000July 11, 2019
POWER TRAIN
CHECK ENGINE LIGHT WENT ON .. TOOK TO TECH .. TIMING ISSUES .. FURTHER EXAMINATION REVELED WATER PUMP LEAKING, TIMING CHAIN STRETCHED ON ONE SIDE .. RESULT REQUIRED WATER PUMP REPLACEMENT, TIMING CHAIN REPLACEMENT, REPLACEMENT OF RIGHT BANK PHASER AND SECONDARY CHAIN AND TENTIONER, REPLACED UPPER CHAIN GUIDES, REPLACED CRANK/SPROCKET. TOTAL COST OF REPAIRS $2775.23 .. MILEAGE 88245 .. DETAILED INVOICE FROM REPAIR SHOP IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230663July 10, 2019
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STALLS/LOSES POWER ONCE FUEL REACHES BELOW HALF TANK OF GAS. FORD HAS ISSUED TSB'S ON THIS VERY ISSUE ON MANY OF THEIR OTHER ENGINES, BUT I'VE BEEN UNABLE TO FIND A TSB FOR THIS ISSUE FOR MY VEHICLE SPECIFICALLY. HERE IS THE TSB FOR FORD FOCUS'S WITH THIS ISSUE: FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2012-2018 FORD FOCUS VEHICLES WITH A 2.0L GDI OR 2.0L GTDI ENGINE. THE CANISTER PURGE VALVE (CPV) MAY MALFUNCTION, POSSIBLY CAUSING EXCESSIVE VACUUM IN FUEL VAPOR MANAGEMENT SYSTEM. TSB # 18S32. WHEN PRESSURE IS BEING RELEASED FROM THE GAS TANK VIA THE FUEL DOOR OPENING, GAS SPRAYS OUT OF THE OPENING AND GOERS STUCK/HARDENED TO EXTERIOR OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230335July 9, 2019
AIR BAGS
TAKATA RECALL. MY AIRBAG INDICATOR LIGHT REMAINS ON. BASED ON RESEARCH IT INDICATES THAT MY FRONT AIRBAGS MAY NOT ACTIVATE DURING AN ACCIDENT. THIS LIGHT APPEARED A FEW WEEKS AGO. THIS IS CONCERNING AS I OFTEN TRAVEL WITH SMALL CHILDREN AND MAKES ME WONDER ABOUT THE SAFETY OF EVERYONE IN THE CAR. UNABLE TO SALE CAR DUE TO THIS ISSUE. I DO NOT WANT TO PAY FOR A REPAIR IN WHICH THE MAKERS OF TAKATA INFLATORS ARE RESPONSIBLE FOR REPAIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230229July 8, 2019
UNKNOWN OR OTHER
THE INNER DOOR HANDLE ASY DOESN'T OPEN FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229300July 3, 2019
AIR BAGS
I AM HAVING A REALLY HARD TIME GETTING THIS AIR BAG REPLACED WITH A LOCAL DEALERSHIP THE ONLY DEALERSHIP IN RADIUS. MTN VIEW LINCOLN FORD CHATTANOOGA, TN. THIS IS THE ONLY VEHICLE I DRIVE AND I ADVISED THEM I WOULD NEED A LOANER WHILE THIS REPAIR IS BEING DONE. THE FIRST TIME I CALLED WITH A CS REPRESENTATIVE ON THE PHONE THEY ADVISED ME THEY DIDN'T HAVE A PART BUT COULD ORDER IT. I ASKED ABOUT A LOANER THE REP TOLD ME ONLY THE SERVICE MANAGER CAN APPROVE THAT AND I WAS SENT TO HIS DESK WHERE I LEFT A MESSAGE. I DIDN'T RECEIVE A CALL BACK. (THERE IS A GOOGLE REVIEW REGARDING MY EXPERIENCE). AFTER RECEIVING YET ANOTHER RECALL NOTICE LAST WEEK I DREADFULLY ATTEMPTED TO SCHEDULE AN APPOINTMENT TO GET THIS FIXED. WHICH WAS TODAY AT 7:45, LAST WEEK I EXPRESSED AGAIN THE NEED FOR A LOANER THE GUY WHO ANSWERED THE PHONE ADVISED ME THEY HAD 40 LOANERS OUT BUT HE CAN SEE WHAT HE CAN DO. TODAY I ARRIVED WAITED 20 MINS AND TODD COMES TO MY VEHICLE I ADVISED THEM WHAT I WAS THERE FOR AND HE STATED THERE ARE NO LOANERS BUT HE WILL GIVE ME A CALL AND UPDATE ME. NO ONE HAS CALLED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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